Holiday Inn Houston Intercontinental Airport by IHG

Everything excellent

Everything was amazing and the staff is kind

I reported this to the manager on duty, who assured me it would be handled. I followed up afterward to check on the situation, but never received a single reply. No update, no acknowledgment — just silence. For a hotel accommodating business travelers, this level of hygiene and lack of follow-through is unacceptable. I wouldn't stay here again, and I'd think twice before recommending it to colleagues.

The room was very clean and the staff was amazing

Our first room on the 2nd floor had a terribly moldy and musty odour. Front desk sent housekeeping to spray around the room. The shower pressure was useless and hot water took 15 minutes to get lukewarm, no pressure water. Changed rooms when we couldn’t tolerate the smell anymore. 2nd room still had a musty odour but more tolerable. Then we were awoken at 3am by maintenance to repair the AC that was working fine and we didn’t complain about. He insisted on entering the room while we were in bed, tinkered around and found nothing wrong and then left. We hardly slept and I would never stay there again at any price.

No

Cons: Walked in my room and it had a musty smell. Carpet was dirty. Shower was very odd - one day it worked fine, then the next night there was little water pressure. One day I walked in bathroom and an earwig walked out from under the sink. I didn’t use shuttle or eat breakfast so can’t comment on those. If you’re not planning to spend much time in the hotel, and just want something to sleep in. It’s great. I spent most of my time in Houston city about 20–30 minutes away, and parked my car for $20.

Clean and easy to access Nothing

Nothing

We love it my kids had a lot of fun . THE Whole place was very clean 👌

Cons: No hot water. The staff is very helpful in relocating us to the Sonesta hotel 3 miles away.

Great staff and location When I checked in they had no water and I wasn't notified and 5 hrs later the water was turned back on but no hot water and next they the water pressure were horrible they changed us to a diferent room but when we got there the room were completely unclean and I went downstairs and the manager wasn't helpful but the regular check in person. Was very polite and she brought us to the first floor to take a shower and there was still no hot water it wasn't a great experience at all ..and also the pool is unsafe open to the public I was able to witness a neighbors coming from the back jumping in the pool on their underwear not bathing suites also some of them bath in their clothes..

The staff were very nice and helpful. The facility just wasn’t up to par. Also, the morning during check out, there was no hot water for at least 3 hours. I couldn’t shower, because the water was freezing! I had to end up taking a wash up, which really isn’t sufficient in this Texas heat. I really think I should get money back or a free night stay at any Holiday Inn for this huge inconvenience.

Amazing

Wifi did not work in the room so I had to sit in the lobby to use my computer.

I will never stay here again

Realmente bueno

Room was good for an overnight stay.

Lobby and restaurant no air conditioning

Breakfast was great

No hot water for the morning shower. The airport shuttle bus did not drop me off at my correct terminal (Term) at 5am and the driver would not accommodate saying it is not the hotel policy to go there.

Double charged me Nothing

Old hotel with loose and noisy plumbing, breakfast was good

Airconditioning in room poor. Food good but unable to get a beer or wine with it. Confusion about where to pick up shuttle. Ended up getting a taxi. Pool good.

I liked the proximity to the airport and the onsite restaurant. I specifically looked for a hotel with 24 hour airport shuttle service because we had an early flight. After I booked, I got a message from the hotel stating that their shuttle runs every 30 minutes, 24 hours a day. The morning before my check in, I called the hotel and received an automated message stating the same thing. When I checked in, I told the front desk guy that I needed to leave at 3am that night and asked again if the shuttle would be available. He said yes and to come down 5-10 minutes before the hour. We got downstairs at 2:45am and were told that there was no driver and that the shuttle was not going to be running that night. I was so stressed out because I was traveling alone with 3 kids and had to scramble to get to the airport in the middle of the night with no help from the hotel at all. I ended up waiting 15 minutes for an Uber and had to pay $25. So disappointed by this experience when I did everything I could to find a hotel with 24 hour shuttle service.

I understand that the average temperature in Houston is very somewhat hot, but in this particular couple of days we had that winter cold Varese that hit the southern states and the heat in the hotel as far as in the lobby everywhere was not adequate enough, some of the staff was very rude overpriced menus not adequate English being spoken throughout the hotel in the staff.

The breakfast time in the app said until 10:30, however. Breakfast is only served until 10, the personnel on the front deck were not friendly. The shuttle bus didn't arrive, we called them and they said in 20 minutes it would arrive however that never happened, we took a taxi instead.

It was an affordable option and it has a surprisingly lovely pool at the back of the hotel. The staff are very helpful and attentive. I rate it 3 stars because of a few things that were inconvenient. The air conditioning was very loud and I traded a cool night for being able to get to sleep and stay asleep. My logic was flawed because the windows are insufficiently sound-proofed (if at all) and the sound of loud jets disturbed my sleep several times. I was given an accessible room (not sure why) and it was fine. However the room hadn’t been properly cleaned (there was some garbage on the floor) but the bed was clean and comfortable. The one small light in the bathroom was very dim and it was difficult to see clearly to do makeup. There was nowhere to plug in the hair dryer that stretched to any mirror and the TV had not been tuned to the channels indicated on the manual guide. The room itself was drab and not somewhere you’d want to spend any time but it served its purpose. I had a burger and fries in the in-house restaurant which was on a par with fast food and the bar was closed all evening - not sure why. In the morning the shuttle driver wouldn’t drop me off at the car rental center. I didn’t object because I understand that every hotel has different policies but the Courtyard shuttle has saved me time and hassle by dropping off at the car rental center rather than driving past it and dropping off at a terminal. Would I stay again? Yes but only to save money.

Airport shuttle was convenient

Everything was no more than 10 minutes away . My experience at this particular hotels was a 10/10 from front desk to housekeeping I highly recommend this hotel and when and if im ever in the city of Houston This Will Be My Go To .

Didn’t like how cleaning staff knocking on doors at 9 am. I feel like they should know who’s checkout and not asking door by door.

We got delayed and our flight didn’t got their on till midnight went we trying to get the shuttle bus never came we catch a Uber to the hotel to our surprised their didn’t not have a room for us their we’re sold out for the night.

Elevator didn’t seem safe.

Clean and good size with competent staff. A great stay. Thank you

Shuttle was easy to find and rooms were comfortable

Pillow for the pullout that I didn’t even want. The AC rattled all night, making it very difficult to sleep. Then I went downstairs in the morning to get some ‘complimentary coffee’ that the website said the hotel provided. The front desk person had no idea what I was talking about. I was definitely robbed for the price I paid for this dump. Very disappointing & disgusting. For a 400 room hotel, only 1 elevator worked, making the wait time very long. I should have known when I went to check in when two women were complaining about not having any water & how the toilets were full because they couldn’t flush because there was no water. Again disgusting. I am so sorry I had to stay there.

Rugs guestionable

Excellent! from the shuttle driver that picked us up at the airport, to the ladies at reception, to the wonderful beds, to the shuttle service back to the airport. Very timely, very friendly, very accommodating. We will definitely stay here next time.

Staff fabulous. Food great. Strong smell of deodorizer in the hotel. Breakfast cold

Clean room and clean hotel

clean room, friendly staff, excellent breakfast

Ok

Staff was courteous and room was clean

The rooms need refresh. I think they're in the process already.

Room Good. Staff O>K>

The staff was incredible, very helpful, and accommodating.

Staff very efficient and nice

There were issues. Shades very difficult to open and close. Fire alarm sounded 3 time (false alarm) in 30 minutes.

Very clean.

Room wasn’t cleaned well .

Bed was comfy. Room was large and quiet.

Nice

Yrs

It was one night only. Breakfast was good. Something about the room didn't feel clean. Unlike the common spaces which were good. Poorly lit, slimy surfaces.

We waited over 30 minutes for the shuttle from the airport to the hotel and took an uber instead. We learned at the desk that the shuttle operates every hour instead of every half hour as advertised.

Yes

The room was clean. The lady behind the desk was very friendly. The shuttle driver was friendly. The room rate was affordable

Great staff

I had numerous issues with my stay and very disappointed. 1) I selected a handicap room and the front desk mysteriously changed my room due to keyless entry issue. FYI I am disabled! I wasn’t offered or given another handicap room. 2) next room tub wouldn’t drain (maintenance called) wasn’t repair just stopper removed. 3) Housekeeping left door latch open with me in bed and someone walked in on me while I was asleep (Unsafe) 4) room iron burned my pants and the mgmt refused to comp me for the pants. This was a horrible four day stay. The onsite staff was friendly as they could only follow the mgmt directions. Marcus helped me moved room which was one positive experience ;he was so kind. I do not recommend to book here if you are staying more than one night.

Bathtub was nasty and dripped all day all night room ;531

Good location

Everybody was very good to us

Personalble front desk personnel. Check in was simple and so was checking out. No issues

Everything was excellent!

Yes, the breakfast menu was fresh, offering gut options. The carpets in the hallways, they smell, and the hotel could use an update, nevertheless, we like it very much

Staff were great!

The first room we were put in the the top wouldn't work and did not have warm water however I give them credit they moved us to another room immediately which we were very happy with.

Room is clean with lots of spaces. Bed is comfortable. Friendly staff, good breakfast.

Shuttle was easy staff was very nice

The room was spacious and nice, the breakfast very good for American standards. The staff is friendly and we had a good experience overall. The cook who makes the omelet keeps using his mobile phone with the gloves with which he also touches the food directly and keeps money (his tips) on the table - this is not hygienic at all so please give this feedback to all your staff working with food.

Yes

Good experience in restaurant.

Reception staff didn’t honor my request for a higher floor room, which I had communicated prior to my arrival. Also no mention of any VIP gold member benefits.

nice room , close to highway,

Shuttle access and easy of public transportation.

No está nada bonitas las habitaciones, y se ve viejo el hotel, pero cumple con lo necesario. Debería tener un costo más bajo

Comfortable bed and looks like it was renovated

The hotel is good Holiday Inn style and the young staff were professional and kind.

Very nice staff.

First night was next to a loud elevator. Staff was fast the next morning to get me a new room.

Room was so nice, my kids had a flight on Saturday evening and ours was Sunday and the room was big enough with a sitting place for them until they went to the airport so we got to spend another few hours with our kids! The room was very clean, and the shuttle the next day was awesome!

Beds were comfortable My microwave had to be replaced because it didn't work. the tv had to be plugged up somewhere else because the socket didn't work. They didn't dump the water out of the coffee maker a d it was cloudy. No trash cans in the room and the swimming pool was filthy

I started getting congested the second night. Woke up the third night in the middle of the night and had a terrible headache and my room felt very moist. I knew there was something in the room that had to be causing some sort of allergic reaction. I checked around the a/c and it was all moldy. I told the front desk. I couldn't stay another night. They said they would credit the last night and they didnt. They didnt offer to move my room or anything. Clean these rooms! The bathrooms by the training rooms smell like a terrarium and moisture.

My flight was delayed and neither booking.com or the Holiday inn was willing to help I had to pay for the room twice!

Had no hot water, when asked for any comps or credits I was told because I booked with a 3rd party like Hotels .com they could not do anything.

Exactly as advertised- clean, easy check-in and restaurant and bar

Clean, but unremarkable Staff was great. Don't count on the Shuttle from the airport. It only picks up in certain areas. We finally took an Uber to get there. The bus to the airport in the morning was great. We didn't get breakfast, as it is $17.50! Bar was open when we arrived, but drinks were pricey.

10/10

The staff at the breakfast buffet were very attentive and nice. However, the food was consistently cold. It was good tasting but cold. The room was very nice and clean.

Everything in the room was in good shape. Very happy to have an attached restaurant so we could enjoy a cocktail and a snack without getting into a car…especially after a long day of travel

No hot water and hotel would not comp anything since this was booked through Hotels.com.

It would have been nice if the hotel website gave instruction on jow to utilize the shuttle, ie: call property first.

Courteous staff.

- Good to mail out a couple letters for me. - Night restaurant was great meeting a couple late orders on arrival for dinner. - The breakfast scrambled eggs tasted like some kind of meat contamination, I left them. Fruit was good, omelette my wife had was good for her, coffee was not great black, pancakes were ok. - However, picking up arrivals at the airport terminal C with hotel van was neglected entirely. A call to the hotel indicated they were going to A & B. Googling B indicates it's closed entirely and every other hotel is picking up everyone at C. Signage at the hotel clearly indicates that they pick up from A & C near the front desk. The only way to get to late check in was using Lyft (parking at pink signs at the parking garage next to hotel vans from everywhere else.) Then the same Lyft order going back for flight in the morning was made to make it fast as needed. - rested well, ate, paid for delivery and pickup to airport

Check in staff was amazing

Was clean and comfortable. Was great for our needs.

Waited 30 minutes for a shuttle that never came at 630 pm. Called front desk only to be told shuttle drivers are on mandatory break and would be another hour before they would start running again. They need to update both their website and their recording to state this so clients aren't just waiting around. Their automated message states specifically they run shuttles every 30 minutes so call to make sure they will actually pick you up.

Ok

Love it, very good customer service, the rooms are big and comfortable, always clean.

Everything was on point. The bed was so comfy. Breakfast was not so great but the rest was in good standing.

I was assigned room 330 and it was perfect. Close to the elevator. No noise issues. Clean. Spacious. Microwave, refrigerator, iron and iron board, digital alarm clock, bedside charging ports & electrical outlets, coffee, tea, robe hooks in the bathroom, hair dryer, quality bath and shower products, (Dove brand) the towels were cheap but the bed and pillows were comfortable. I wouldn’t want to stay anywhere else now that I’ve stayed here. It was perfect.

Nice. No issues for a quick airport stay.

Friendly staff, nice restaurant.

upon check in. I was told the shuttle runs every half hour on the hour and on the half hour. And just to be in the lobby five minutes before departure Well I showed up at 3:25 AM. I was told the shuttle left at 3:15 . Then when she came back at 3:40 AM, she said well I’m not leaving again until four, while there were three of us waiting. I told her I would need to call an Uber because I was already behind schedule which I did. Five minutes later when more people showed up she said did you already called the Uber and I said yes of course I need to leave now and she said oh well I think I’ll leave early. So I said basically you just leave when people show up and you don’t follow the schedule? And then she was rude and said well I didn’t tell you how the schedule ran.

Shuttle never came and I had to take a cab. Phone message says “starting in January we will only pick up from terminal A”. Well it’s not January yet and I wasted a lot of time waiting. I suggest you align your phone and internet messages so they each give the same info. I am VERY unhappy about this extra aggravation. And expense.

staff very kind and friendly. the hotel is dark, old and poorly maintained. it is NOT a Intercontinental... looks more like an old Holiday Inn Express.

It’s an older building so I’ll give them grace. I asked for my room to be cleaned and they made the bed with the same sheets. I guess that was a theme. I asked for a new burger because they took so long to get me ketchup the burger was cold. They sent back the same burger still cold. Front desk staff was all exceptional.

Website and signage at hotel says the airport shuttle runs 24/7, which is why I chose this hotel specifically. When I called to request the shuttle at the airport, I was told that the shuttle does not run after 7pm on Sundays, so I had to Uber to the hotel. I could not cancel as I had already made my reservation, so I had to pay almost $40 out of pocket for a benefit that was falsely advertised to get my business.

The staff was very friendly and quick to assist with any concerns. Rooms were nicer then expected. The bed was very comfortable and I look forward to staying again.

Alisa was absolutely fantastic, I had to change room and she made that process as easy and painless as possible, overall I really enjoyed my stay here and would definitely stay here again when I come back to Houston

Hard to give a lot of detail, arrived late at night and left early in the morning. Room was huge and bed comfortable not a lot more to say. Through Expedia we paid extra for parking but it seems to be free at the hotel, not the hotels fault. Excellent for the airport

Staff was friendly and very apologetic when my original room key did not work.

Clean staff and very friendly.

Stayed one night. Close to airport with many restaurants and convenience stores. Clean, quiet and very easy check in and out. Needed extra blanket for the room and housekeeping took care of it immediately. If in IAH AIRPORT area again will stay at this hotel.

Ready thing was great. Shuttle came on time and driver was polite.

Breakfast could’ve been better

Stayed her because of cancelled flight. Took a long time to check in. Very noisy neighbors and could not get the front desk to answer phone for 2 hours. Eventually they helped resolve.

Super close to the airport. The staff was really nice. The hotel was clean. Anytime the shower was on it would flood the bathroom. The shower could have been cleaner.

Easy accuses to and from Airport.