Holiday Inn Express & Suites Houston SW - Galleria Area by IHG

The hotel is not in the best location as you are merging from the highway exit to turn in. The breakfast bacon was nice and crispy with good flavor umm.

Very good

Exceptional

Everything was great and plan to stay again!

The room was larger than I anticipated I also liked the shower it was big and not a tub shower which I liked. My bedside light didn’t work but everything else was good. I enjoyed the breakfast omelets. Breakfast in general was above average. We arrived late and the hotel staff was super friendly. I would definitely stay there again.

The room was not particularly clean. There was hair on the shower wall, and something smeared on a wall and picture frame. Also, the bathroom faucet shot the water out almost vertically towards you, rather than down.

Superb

Excellent

The staff were friendly and helpful. Awful breakfast, no restocking of food . No milk for cereal . Found hair on towels that supposed to be clean .Our belonging got locked in the safe , took 2 hours to drill it open .

The staff were all doing a great job. We booked a suite it was spacious and clean. However, the fixtures in the bathroom need fixing and there was a unpleasant smell when we come in the room.

Exceptional

I like it that the hotel is clean and neat. And the staffs are very nice.

The breakfast was ok to something to write about but the room was clean and quiet.

Cleanliness Even though I was switched rooms, there is a musty smell of mold in the rooms. It’s as if the vents aren’t cleaned or the property has no proper ventilation or airing out system. I couldn’t have spent more than one night there. Other than that, the check in people and the manager were extremely friendly and went above and beyond to accommodate.

Cleanliness Even though I was switched rooms, there is a musty smell of mold in the rooms. It’s as if the vents aren’t cleaned or the property has no proper ventilation or airing out system. I couldn’t have spent more than one night there. Other than that, the check in people and the manager were extremely friendly and went above and beyond to accommodate.

While checking in, I was told they overbooked for a room with 2 beds, which is what I had booked. He asked if I was okay taking a king bed instead. I wasn’t because I had my family with me, then he said okay, we do have a room with double beds. I didn’t like that encounter but everything else was good.

It was clean and comfortable. While checking in, I was told they overbooked for a room with 2 beds, which is what I had booked. He asked if I was okay taking a king bed instead. I wasn’t because I had my family with me, then he said okay, we do have a room with double beds. I didn’t like that encounter but everything else was good.

Walking in the staff was polite. The hotel was clean as well as the bedroom and bathroom. The continental breakfast was delicious,with making pancakes and sitting down to watch TV along with a n I ce cup of coffee; to getting a quick muffin before you leave.

Everything

Awesome for the price

Everything

I love everything about the property. I was visiting from Florida and this hotel is my second home every time I visit Houston. The staff and personnel were all amazing, friendly and welcoming. Breakfast was fabulous and most importantly, the room was clean and comfortable to sleep in! See you next time!

Very good

Close to location where we needed to be at in the morning Nothing to dislike

Close to location where we needed to be at in the morning Nothing to dislike

Superb

Nice location Bathroom could be upgraded with more soap and towel quality.

Nice location Bathroom could be upgraded with more soap and towel quality.

I had a very disappointing experience during my stay. I paid for my room in full when I checked in and had the receipt to prove it. However, at around 3:00 a.m., the front desk called my room and claimed that I had an unpaid balance. Being woken up in the middle of the night for a billing mistake was extremely frustrating. I explained that I had already paid and that I had my receipt. They asked me to come downstairs and pay again, but I told them I had proof of payment and would be happy to show my receipt in the morning. There was no reason to disturb me at such an hour over an issue that could have waited until the next day. I hope the hotel improves its communication and verifies payment records before waking guests in the middle of the night. This experience significantly affected my stay.

Exceptional

I explained that I had already paid and that I had my receipt. They asked me to come downstairs and pay again, but I told them I had proof of payment and would be happy to show my receipt in the morning. There was no reason to disturb me at such an hour over an issue that could have waited until the next day. I hope the hotel improves its communication and verifies payment records before waking guests in the middle of the night. This experience significantly affected my stay.

Awesome

The hotel was very clean. Even the front entrance of the hotel was clean and very nice.Staff was really nice and the breakfast was great! Will definitely stay again!

Everything was AWESOME. Great location, staff, & breakfast was wonderful.

Staff was extremely helpful and always smiling!!

Breakfast was good

Excelente Hotel, muy cómodo y limpio

Need a lot more Maintenance in the bathroom

Great place to stay in

Everything is good

Our Room was clean

The front desk receptionist was amazing!! The breakfast was good!!

Clean room, good breakfast

No complaints

Stay was good.

Good area close to all the attractions that we needed during our stay. Quiet area and room stay was kept clean and ran well staffing very nice and helpful as well.

More expensive than other holday inn express.

Everything was just fine, staff was very kind

The hotel was very clean and the staff was pleasant and helpful at anytime of the day. 10 out 10 I would stay again

Everything was great

.

The staff was super nice. The hot breakfast was nice. The cleanliness was pretty bad. I wish I would have taken a picture to actually show. I didn’t even want to get in the shower barefoot. Lots of black mold on sink and in the tub. The tables in the pool area were not clean. Also, the indoor pool was FREEZING!!!!

Always stay at this property everytime we go to Galveston. All their rooms faces the water and have balconies. It has not disappointed us in every stay. Thanks Best Western....

The stuff was very nice and the whole hotel was super clean 🙌🙌

Good stay!

Beautiful facility. The breakfast was amazing! Definitely coming back

However, invest in facilities management. The rooms could be so much better. They’re clean but run down. Paint pealing in the windowsill, cracked tiles in the bathroom, fan vents that don’t work making all the condensation trap into the bathroom after a shower, and rugs that are stained. Our first room had a smashed tv that was either not known or just not taken care of. Again- not the worst place to stay but could be a lot better.

Decent location with friendly staff—only issue is they ran out of towels, but it was busy so I’ll give them a pass

We booked a standard room and received an accessible room. This was a little uncomfortable with 3 in the room when using bathroom or shower since there were no doors and just open access to the bathroom. When we tried to switch the rep said she would leave note so they could switch us the next day. When I checked the next day, rep said no note found and there were no other standard rooms available. The water pressure was low and looked like some areas could use some maintenance but at least beds were comfortable.

Great clean room great staff amazing breakfast

There was not much at breakfast to choose from. Possibly a lot of people already visited the breakfast before 7:30-7:45. Only had oatmeal, cereal, milk and yogurt.

Definitely will be my go to hotel in Houston

They would not change our date. Even when I offered for them to keep the full amount since Sunday less. Literally two hours after booking.

Didn't eat breakfast

I was very disappointed with my stay here in Houston. The housekeeping kept barging in to the room, even when we were sleeping. They took all of our towels in the middle of getting ready to go out. When checking out we were barely out of the doorway of the room when the housekeeping barged in to turn our room over. The air conditioning did not work at all and it was extremely hot in our room. Between the heat, and disruptions, I won’t be visiting again.

Great. Clean friendly

I had a good stay at this hotel.

The staff was okay. We came home dusty from the Rodeo on Saturday. We were in a room that slept 6. We were only given 2 bath towels. We asked for more and were told to go downstairs. We went downstairs and were told there were no more towels. Very frustrating.

Nice experience

Room was clean. Some of the fixtures were broken. Bathroom door hinges were broken

Clean room, polite check in

Everything was food

Clean room quiet property

Dont know why expedia lets you book if when you get there you have no room to stay.

Yes the room was clean and the staff courteous

Clean room, friendly and responsive staff

We couldn’t make it

Didn’t have a problem. Receptionist was great and patience.

Jacoby at the front desk was extremely pleasant and helpful!

Pros: room and staff was nice and free breakfast

The staff is very helpful and friendly!

Front desk staff was great. Our first room did not have a working AC/heat, so front desk allowed us to switch rooms. Second room was better, but there were stains on the carpet & sheets. Would like to have a cleaner/renovated hotel.

Everything, I just love this place!!! Every time I come to Houston this is the only hotel I want to stay. The best ever!!!!

The desk staff was awesome- friendly, attentive to needs, even over Christmas. The room, however, was disappointing. It felt very damp and smelly like mildew. The water pressure at the sink was barely a trickle. The workout room didn’t have cups for the water dispenser, and the air conditioning didn't work.

Yes

Staff was very welcoming, and front desk was very sweet!

Pleasantly surprised how nice, quiet and well maintained this property was. But what really made 5 stars was the wonderful front desk person named Tamyra. She was fantastic in all key areas. She had a wonderful personality and was so attentive. Would love to showcase her in how to make guests feel welcome video. Yes, she was that good!

everything was great except for the breakfast the egg pancakes a lot of process foods. I’m a little bit more picky but greatly appreciate they do offer hot breakfast. Just have very sensitive stomach. Otherwise cleaning this pool the gym everything was very nice and so was the stuff.

Good

i be making a reservation at this location again . people if your booking here make sure u don’t prepay in advance and make sure u have them check the room temperature before even arriving a few days before .

Very clean rooms

Nice property, but overall the staff was very friendly and that’s what I always look for. Something could be wrong with hotel, but as long as staff is friendly and helpful that’s a big plus.

Wireless internet is poor AC issues

Good weekend stay. Nice location. We will book again.

The staff was very kind & helpful. Clean facility, will stay here again.

Convenient affordable, good value. Need to improve with cleaning

Excellent

Tamira was super helpful and fix our room situation (was not clean properly) right away. Very satisfied with the way she handled the situation. After that everything was great!

Great place to stay. Clean

Very clean hotel , stores near by. I did not take a picture of the room. But it was very clean.

The bed and pillows were so comfortable, especially after a long drive from Dallas! Good price, breakfast was great. It was a good experience overall for a quick trip!

Tamyra was very personable and made great dinner recommendations!

The stay was nice. A bit more in price but it was a holiday weekend. Tucked away just off the HWY behind a restaurant. Not the best neighborhood but the Hotel does have security in the parking lot at night. Staff was friendly and hotel was clean. No issues like other brands that have guest that are loud in the rooms and smell of weed. Hotel is a little older but our experience was great. Breakfast was outstanding and the staff very pleasant. Thank you

The only complaint is the ac really did not keep the room cold

It’s clean and very close to hillcroft which is heart of Houston

Noce clean room

I just suggest that they provide lunch and dinner for purchase if possible. This is because I had a small child with me and did not want to order uber daily for lunches and dinner. Making provision for lunches and dinner for purchase qould benefit families who travel with little children. Otherwise, we enjoyed our stay at this hotel.

We really enjoyed our stay!

Great stay! Friendly staff!

It was great only thing the ice machine broken on our floor

Great Stay!

Location was close to a lot of things. Right off expressway and bar/grill in same block. First set of key cards did not work, went back to front desk and cards were rescanned. Cards again did not work. Was then moved to another room short distance. This room ac did not work. No answer at front desk. Change of shift and I was given another room a few rooms down and better condition. Staff was friendly and helpful. Hotel hallway and stair way smelled of marijuana. Last day, cleaning ladies knocked at 10am, I told them we would be checking out at 12 and they acknowledged understanding. An hr later they returned , knocked and opened door at same time, did not wait for a response. I opened door and they apologized. 1140 I was loading luggage into vehicle , when they returned again while my gf was in the restroom. Staff didn’t know just opened door with card. They apologized again and 5 min later returned to do the same.

The front desk staff were professional and helpful. The hotel was clean.

I liked the fact there was hot breakfast every morning,

We enjoyed our stay clean

I was surprisingly impressed with this hotel the condition of the hotel looks like it was most built maybe a few years back, it was clean and the breakfast options were many which helps when you have a picky toddler. The room were clean and the shower was huge. Only draw back was the ice machine on the second floor was not working and there was no microwave in my room. Other than that a good stay.

Very disappointed with the guy in front desk

General Manager was great

Excellent service n the room very clean

We had a great experience. The rooms are clean and well taken care of. The shower was great as well. Will definitely be staying here again