Holiday Inn Express & Suites Houston South - Pearland by IHG

The beds were good, clean and it was quiet. We would recommend.

Exceptional

Everything Everything was good

The room was clean. The staff was great and a good location close to the mall.

Breakfast was delicious I had pancakes sausage bacon and eggs

Very clean n great bed

Nice stay, staff were great

The elevator needs to be fixed. There are signs but it’s still pretty scary. Other than that it was a pleasant stay.

Good

Superb

Very good

The hotel itself was fine. The only problem I had was other tenants screaming and yelling running down the hall at about 1130 at night.

Ok everything

The breakfast was great and it’s close to a lot of outlets like bombshell. Not too far from the Texans stadium.

NO

Great

This Holiday Inn was very nice. The only complaint I have is very minor…the curtains were ripped. The staff was amazing. The cleanliness of the place was amazing and it a great location for the things I wanted to do. It was a 20-30 minute drive everywhere but I love the location. I will be back.

No

Clean rooms, comfy beds, I enjoyed my stay. They had no usb chargers like I’m used to but it’s not that big a deal. Breakfast was ok.

When I first got here, I got into the elevator that I was scared was gonna break down every time. When I reach my hotel room, my key card didn’t work. I went to the front desk, asked him to fix the key card and it still didn’t work. The next day both of my key cards didn’t work for the room and I had to ask the housekeeper to let me in.

No

Staff very friendly and helpful. Room clean. Breakfast with a big selection. Will definitely come back here when in the area.

Elevator was not working had to keep telling the help this was the right hotel

They need better options for breakfast

Great hotel. Clean, friendly staff y good breakfast

Overall, it was an average experience. Nothing stood out as exceptional, but the location and cleanliness were satisfactory.

I love staying there

Clean quiet No walk permitted

No walk permitted

Staff great job

Exceptional

Location / breakfast/ easy to deal with Your elevator was about to go out

Location / breakfast/ easy to deal with Your elevator was about to go out

Friendly staff, great stay

breakfest was ok, multiple choices. plenty to choose from

No

Bad

Passable

Superb

The rooms were clean breakfast was very good The elevators were broken

The rooms were clean breakfast was very good The elevators were broken

After my 1st night stay the elevator was out of service. The refrigerator was not cooling so I was upgraded to a King Size Room this room was very spacious and had everything I needed. The front desk crew was very friendly and helpful.

Room well cleaned and property's age not detectable

Good stay for the night , I just didn’t lik

Everything!

Clean room and allowed early check in.

It was ok the walls are thin though you could hear the next room toilet and shower

Todo estaba perfecto, solo que tenia un olor como a humedad y a orines

Friendly staff, easy access to the interstate.

Great experience.

Elevator is sketchy

clean

My double bed room wasn't available. My son had to stay onba disgusting couch bed. When we pulled the cushions and flipped the matrress open it had old clothes and food wraoped innthe sheets. Showe had stains and mold towels had stains and sheets. Room smelt like old AC vented air. We traveld 6.5 hrs for an event for my son and he had to sleep on a old couch..

Plenty of parking. Staff was nice and friendly. Great location with tons of options around.

Everything was awesome and Mr. Victor was so amazing thank you

We rented 2 rooms, 1 handicapped and 1 regular. Everything was nice and all, but unfortunaly my husband (right leg amputee) had a sad experience. When he went to take his shower the shower head popped off on him, leaving a wild hose spraying everywhere. He was completely helpless as he could not get up. I had to run in and turn off the water. He did not get to take a shower and was yet again reminded of his disability. We kindly brought this to the front desks attention twice. They only apologized, offering nothing in return. I myself am in hospitality. I actually run a resort and know how this should have gone. Everything else was great and I am open to changing this review given things are made right.

great staff

The room was clean, the beds were comfortable, and the staff was friendly. We have stayed at this property several times and will return.

Yes

Nice

Róom

Room was clean. Staff were nice!

The room was very nice and comfortable bed. Very clean, nice area.

Clean, staff was friendly

I recommend

Clean room, nice staff, exercise room needed some update. Challange with reservation change onsite since booked with Hotels.com. Hotels.com directed me to the property and the property agent said contact Hotels.com. Still not idea if a refund was processed for removing the lat night.

We had a issue with Expedia, but beautiful young lady got on phone and got it resolved thanks to her. Sorry i forgot her name

clean

Love the vibes

Excellent attention

Loved the vibes

I was disappointed because the this hotel is only average. With paying an above average rate and it being a big name hotel with an above average reputation, I expected more. I travel for work and have stayed at much better hotels with lower rates. They couldn’t even make up for it with a good breakfast. Even saying that it’s average is being generous.

Great Inn

Excellent service and clean

Great staff and breakfast

Staff was very friendly and accommodating to my needs and requests.

We always stay at this location- safe , clean and nearby to stores and restaurants

We waited 30 minutes before someone came to check us in. The tv had to be fixed. He came in 5 minutes. Poor baby was working by himself.

Convenient

Very clean. Staff was aweaome.

Every thing was clean

It was clean and a nice environment. I just wish there was a bar.

N/A

Very good stay; nothing to complain about

The property was very clean. The hallway ireeked of marijuana.. customer service was really good. Kids were running around unsupervised.

Good for the purpose!

We stayed here during Houston Livestock Show. Good location for families with show animals that doesn’t break the bank. Staff was great.

Great

Staff members were friendly. The rooms were clean and one of the most comfortable beds ever!

All good except no coffee when we got downstairs 2 of 3 mornings.

Staff was very friendly. Property is well maintained and clean. Beds were comfortable. Great value for the money.

The customer service we received from the front desk clerk was amazing. She was very informative and had a wonderful personality. It was a pleasure to interact with someone that upholds the expectations of what customer service embodies!

Elevator never works

Great customer service each day. Room was clean and comfortable. The free parking was nice and the location is not far from shopping/dining options.

It was an older hotel, nothing fancy but comfortable and very clean. The elevator was out but he called to let me know before I arrived.

Elevator is aways out service.

The elevator was out of service.

Convenient, friendly and helpful staff

Everyone was great

Breakfast should be more authentic.

Excellent

Everything looked and smelled clean. The bed and pillows were very soft and fluffy and comfortable. The only thing that threw me off was that the temp was controlled on a wall plate and not on the air conditioning unit, so I woke up hot and couldn’t figure out how to adjust until the next morning.

Everything was great, the room was spacious and clean. But the elevator was not working and although we can walk fine up and down the stairs. it’s a hastle to do so with a baby, car seat, and all the luggage.

No hot water, elevator did not work. Breakfast was not good. No solution to the hot water.

It was a great experience , however the elevator was not working !

All good

Elevator is still not working, this is third time this happen, it should be a notice before booking that the Elevator is not working so we can make other hotel options. Hotel staff calls me on same day of reservation and ask if i want to cancell. Which also means i loose my mo ey even if i cancell, very very unprofessional. I will never come here again

Everything was great beside all night I had to be reporting ppl running and playing in the hallway with a bunch of kids hitting on walls screaming so loud,it was almost 3am by the time this ppl finally stayed quiet 🙄. They should not allow this, I hope the only reason nothing was done was that this was the night hurricane Beryl hit the Houston area ,but I really wished they could have kicked them out , very disrespectful, they spoke to them many many times and they didn’t care.

Do not stay here!

It was a nice stay! We ran out of power during the hurricane beryl and they made sure we were all okay. I appreciate that

The woman at the front desk acted like I knew her from another lifetime as she was very ugly and unfriendly towards me. The room was not comfy.the elevator did not work so we had to use the stairs only. The tv took forever to show a clean and clear picture. The mattress felt all used up and old and sunk in the middle. The neighbors across were super load with chi ikdren loud and another room across from mine had a loud tv on all night and even in the morning. I WiLL N£££££V£R stay there £V£R Again!!!

Jamie Callahan

My stay was fantastic.

Elevator was out all 4 days we were there Rates reduction would have been nice All employees were very polite and greeted us each time Rooms were very clean

Everything ok

This is third stay here and the elevator has always been broken, try lugging 50lb suitcases up to the fourth or third floor

Was there for 3 days & elevator was broken the entire time . Pancake maker broken at breakfast . Weeds growing all over pool area& the Trash by pool was there at check in Friday afternoon & still there Sunday evening when we left . Rooms & common areas were generally clean. I’ve stayed at 2 star hotels run like 5 stars & this a true 2 . Its OK but Should be cheaper for what you get

Elevator not working,had to lug all my luggage up flights of stairs, hopefully they will have it fixed soon

Our stay was comfortable. The beds are really high and hard to get into when you’re under 5’. The hotel sits on the corner of Hwy 288 and under the tollway. Lots of U turns to get to it. But overall, the staff was friendly and helpful so would stay again.

Great place, clean, breakfast was fantastic, the staff was friendly and helpfull