Holiday Inn Express & Suites Houston S - Medical Ctr Area by IHG

Very hospitable day shift team, so grateful for their care even during our car difficulties... Weekend breakfast very hearty & delicious. Every thing was exceptional...

Good location for my needs. Upon checking in, the hotel had no water.

Exceptional

We are repeat customers. This hotel is a great value in a good location close to MD Anderson, they have a shuttle to the hospital. The rooms are clean and comfortable. Good breakfast. Kind staff.

Water was off when I checked in, okay. I got to my room to find paper trash on the carpet that hadn’t been vacuumed and gross stuff on the bathroom floor that wasn’t cleaned up. I tried breakfast of cold eggs. The room smelled horribly musty. I was there for a conference. The meetings were great - the hotel - not good.

Hotel was clean, room was spacious, breakfast was good!

Superb

Very clean and spacious, lady at front desk was extremely friendly and helpful with everything we needed.

Very clean, delicious breakfast,

Good parking is sketchy but decent hotel

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The hotel is very nice with great amenities.

Quiet, beds were good, good breakfast, felt like safe area It was a bit pricey

It smelt nice in the lobby area, and breakfast was great and fresh

breakfast was great neighborhood

Perfect 3 night stay. Rooms were clean. Staff were friendly and helpful. Breakfast was ideal.

Cleanliness and staff was great

Very clean and very close to the Texas Medical Center which made it a lot easier for us for our appointments

Very clean and very close to the Texas Medical Center which made it a lot easier for us for our appointments

Cleanliness and staff was great

Great hotel, great staff. Rooms were clean. Would stay again

Bed was comfortable After paying over 200$ I had to pay for parking the floor was dirty and I was given the wrong address sent to my email. confirmation was able to check in early 2:45pm and was told Early check in was 11 am before booking

Exceptional

After paying over 200$ I had to pay for parking the floor was dirty and I was given the wrong address sent to my email. confirmation was able to check in early 2:45pm and was told Early check in was 11 am before booking

This was my first time in Houston & I’m so happy that I chose this hotel. Very professional & friendly staff, the hotel is maintained well & very clean. The room was nice & spacious, the only thing that I would say wasn’t the best was the shower. It’s possible that it just needed sealant around the bottom but it seemed a little dirty. Other than that the stay was amazing

This Holiday Inn is exceptional. Easy to go & come to MdAnderson, with the convenience of restaurants & fast food restaurants around. But what I look for is the cleanest place with respectful staff and security . I love the breakfast bar. The egg omelette, potatoes, bacon.sausage, biscuits, country gravy, fresh fruit, yogurt, bagels with all condiments.and not to mention the coffee is just great . This is my #1 place of comfort when I have doctors appointments

Great hotel nothing we did not like

Great hotel nothing we did not like

The bed was not so comfortable.

That it is close to the reliant arena. The bed was not so comfortable.

Great stay.

Very good breakfast. More variety

Great prices. The rooms are clean. The staff was helpful and friendly. The breakfast is good and has lots of variety for differing tastes. The AC is wonderfully cold. We've been here a handful of times and we will be back again soon.

Location and cleanliness Bed was lumpy

All the staff were incredibly helpful and the hotel was super clean

We've stayed here a handful of times because it's the best for the price in the area.

Great location for medical appts

The outdoor pool was closed due to cleaning issues and it was very disappointing for our grandson. Also, I was charged for two nights on a prepaid stay. They issued the refund for it took 8 days to credit back to my credit card

Clean room

Staff spectacular. Location to event was wonderful, we walked. .any restaurant are near by. But there was a random eyelash on the floor and I don't wear lashes so... But everything else was great.

Everything was just great

Everything was great no complaints here.

The room was great, however, the restroom does not have vents so warm/hot shower steam lingers in the room. Review on Google Maps.

Just what we needed.

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Very clean, friendly staff and great breakfast.

Staff is great. Room was clean and in great condition. Hotel pool is excellent.

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Great stay. Walking distance from football stadium

The staff at this hotel is incredibly nice and helpful. We had a great stay and I would recommend staying here.

Not too bad for Houston. Seem likes every in town are always angry. But we were lucky we got a nice gentleman that checked us in. The other person don’t even acknowledge us at all.

Nothing but met expectations. Great place, good nights sleep. Nothing lacking clean facilities, comfortable bed, friendly staff good breakfast. Will definitely stay here. again.

Room was good.

Me gusto lo limpio del hotel y la habitación. El parqueo es amplio y gratis. El tamaño de la habitacion me parecio bien y el desayuno estaba rico. Totalmente recomendado si quieres un buen hotel a un buen precio!

Big clean rooms, big bathrooms, comfortable beds, standard shower, walking distance to NRG Stadium, very convenient

We loved everything about this hotel. Staff was helpful and friendly. The pool was great. Breakfast had a lot of options. The room was spacious and the gym had everything I needed.

Clean room, friendly staff.

I’ll stay again

Okay place but the smoke detector in our room flash a very annoying light. Couldn't lie in bed with eyes open at all.

Very convenient location to Baylor Hospital

Na

Very clen

The hotel is spectacular! Clean, efficient, well maintained, awesome! Staff is so friendly and polite, very helpful and thoughtful! Breakfast was delicious and nutricious! Over the top experience! Looking forward to come back soon.

There were roaches in the bathroom! Never stayed at a Holiday Inn with roaches in the room. Unbelievable

Always a great stay. Staff is helpful and friendly and the hotel is always clean and welcoming. Makes coming for medical much more pleasant.

Room was clean, parking was good. I recommend the property

The room was dark and the air conditioner created nice white noise. The staff was helpful and the free breakfast was good.

Entering the building, it is very impressive.—looks & smells clean. There was only one man at the desk and he was very cordial and professional but there was a long line to check in & I had to wait at least 15-20 minutes. The room was ok. First room we were in we could hear the people next door loud & clear as if they were in the room with us. We moved to the 2nd floor and had no problem with noise. The bathtub area had some areas that needed to be cleaned/Hair in toilet/Tissue box empty. Very disappointing that we found a pair of men’s underwear underneath the sink. We reported it before we checked out. We’ve stayed at this hotel for many years because it’s close to MD Anderson. Not sure I will go back.

Modern and clean for a great price! Plush beds, small seating area with sofa and table. Well maintained pool. Breakfast would be the only complaint… not many options and the items there seemed old- dry/stale. Overall, we would use this hotel again.

Everything. It is near restaurants, the medical center and nrg

Nice and quiet! Really good location,close to NRG stadium.

El televisor del cuarto no es smart tv

ultimo día no hubo agua en el hotel

Good hoyel

The property and rooms were clean and I did like that the rooms actually got cold but the beds were extremely hard! I have two herniated disc and I was unable to sleep the entire weekend I was there. If I did manage to fall asleep I was waking up an hour later to my back spasming and being painfully tense. It was impossible to get comfortable. Also when they say breakfast ends at 10, they mean at 10 on the dot! Turns out there's automatic doors that shut kind of like garage doors and if you're in there when they close you have to go out the exit door off to the side of the room. Definitely freaked my husband out when he went in to get some syrup and thought he got locked in lol

I loved my stay. Everything was clean. From the outside to the room, The pool was clean and looked refreshing. The breakfast looked delicious. However, I was too busy to stop and taste it. The hotel staff were great from check in too check out. I loved it so much in going back.

No complaints. Great breakfast

Todo muy limpio

Really clean property, front desk staff very helpful, breakfast offered. Would recommend.

Clean! Friendly staff! Easy check in/out

I was worried about the area when I booked, but I read other reviews and I’m glad we stayed. From the moment we walked in we were greeted by Leslie, and he was very polite and assured me the hotel was safe.

Clean property.

My stay was great

THE STAFF VERY WELCOMY AND FRIENDLY, VERY HELPFUL ALSO THE BED EXCELLENT AND THE PILLOWSEXCELLENT ALSO. THE ONLY LOW SIDENO WATER BOTTLES IN THE ROOM

Checked all the boxes. From being walking distance to NRG to great breakfast choices. Will use this hotel for any NRG activities or events nearby.

Everything was just as it should have been. Great stay.

Not the best Holiday Inn we’ve stayed in, but nothing to complain about either. It was good enough.

Parking was great, and available through out our stay. There was a Security Present. Thier is a fee though. MAKE SURE U DO YOUR RESEARCH.

Good clean rooms ... nice breakfast (somewhat limited options) but good enough.

La estancia fue muy agradable, tuvimos un cuarto muy limpio. El servicio muy amable, volvería a quedarme otra ves.

Location was good and the Staff very friendly! Property was basic and could use some updating in the rooms department. Other than that it worked for us.

Always consistent between the locations I visited in the US and Canada. Clean, spacious and has what I need if I forget something.

Good place to stay

The staff were very friendly, the place was very clean and fresh specially the bed, sheets and pillows. The room was clean and fresh also very cool temperature. Over all I had an awesome time atvthe hotel.

Great location for NRG stadium, clean lobby and rooms. Very spacious room. Great breakfast and pool.

Staff nice, facility somewhat clean. Breakfast marginal. Ants and dying cockroaches in toom.

I really enjoyed my stay. The property is within walking distance of NRG Stadium, and only about a 10 minute drive to my Doctors’ office in the medical center. There are also, several eating places near by, which are all pluses, but the most important thing for me was the great service. The staff were extremely nice, and wonderfully accommodating.

Clean throughout and front desk was friendly and helpful

The hotel was greatly located for a game at NRG stadium. Their breakfast was decent. The rooms were spacious and clean. Unfortunately the staff was not very helpful. Despite several phone calls they still haven’t fixed an issue with my bill and they haven’t been responding to an item we left behind.

Shower was not in good condition. Walls pilling off. Water pressure was low

All good

Poor customer service when water went out in whole hotel. Could have been handled better and manager did not seem to recognize issue or want to follow up with assistance.

No working water, no manager

Really friendly staff, hotel and my room were extremely clean.

Great hotel. We enjoyed everything about it.

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No issues at all

Enjoyed our stay. It was agreat location. Good breakfast selection. Jacob and the evening clerk were very friendly and helpful.

Very clean room, staff was very helpful and location was perfect, if you're there for medical services.

Comfort

wonderful. helpful staff

Hotel stay was good. Didn’t use amenities much.

very nice hotel. was able to get medical rate. easy to get to MD Anderson

Good hotel, a bit aged, but overall clean. Recommended.

Great staff, very nice. Room was clean & bed was very comfortable.

Great breakfast. Staff was very good as well as parking.

First the greeting from Leslie was top tier. He was so helpful, so kind & more importantly he was very respectful. I had so issues with my card. He was very patient while the issue got resolved even with a lobby full of waiting patrons he waited on me. After my issue was resolved I saw he moved on to the next person with ease and grace once again. I will definitely be back to this location & I hope he is there to check us in & out! He is a great access to this establishment!

Great location with clean rooms

Staff was very friendly and helpful. The room was very nice and clean. Loved that they had Dove products to use in the bathroom. The breakfast was nice with many choices. Will definitely stay here again.

This property asked for my debit card stating it was just for incidentals at time of checking in. The next day they charged my card for the price of the room even though it was already paid for through Orbitz. They denied the charge even though it clearly states on my account I was charged by Holiday Inn. I’m now, 2 months later, still fighting/disputing the charge through my bank! Avoid this property unless you like having unexpected unauthorized charges!