Holiday Inn Express & Suites Houston NW/Beltway 8 West Road by IHG

Exceptional

Exceptional

Pleasant

Very helpful and accommodating in seeing to our needs...and amazing staff.

Good place for our first couples trip

Exceptional

Exceptional

Very clean and well lite N/a

I mean for the price its a reasonable place. The rooms smelled good, nice n clean, but its surroundings a little sketch but I'm from H-Town so I'm use to it. But for the price no complaints

It was a very nice hotel! Definitely will stay again!!

I love that it sits a little off the road and it was extremely clean

It’s clean, staff is amazing from front desk to breakfast attendants to the housekeepers. There is nothing I don’t like

El cuarto muy limpio,el personal super amable el desayuno muy bueno Blanca nos atendió super bien en el desayuno lo recomiendo al 100% aaa y lo mas importante es que el precio esta accesible vale la pena si ya desayunas ahi pues desquitas el precio que pagas para las personas que tienen niños como yo

Very good

everything was good

I was very appreciative of the breakfast and the dining facilities. The attendant at that station was very polite, helpful and pleasant. She is the only individual staff member that I noticed because she went above and beyond to see to my comfort and to my needs I secured my room online, I want to arriving at the facility I was asked for my credit card so that a $25 security deposit could be levied. I was told that that was for incidentals I was also told because sometimes the guests would forget and take towels and pillows when they left the facility. I told the attendant that I say at Holiday Express all over the country and I have never been asked for an additional security deposit. I was not pleased but I did comply.

Very good

I was very appreciative of the breakfast and the dining facilities. The attendant at that station was very polite, helpful and pleasant. She is the only individual staff member that I noticed because she went above and beyond to see to my comfort and to my needs I secured my room online, I want to arriving at the facility I was asked for my credit card so that a $25 security deposit could be levied. I was told that that was for incidentals I was also told because sometimes the guests would forget and take towels and pillows when they left the facility. I told the attendant that I say at Holiday Express all over the country and I have never been asked for an additional security deposit. I was not pleased but I did comply.

The room had a bad smell. I almost got sick to my stomach. The smell

Clean and comfortable

Clean and comfortable

The room had a bad smell. I almost got sick to my stomach. The smell

Room was nice and clean. In a perfect area to reach every area of Houston.

No shower chair for my mother who is a bilateral amputee. Lets say if she was traveling alone she would not have been able to get in the shower by herself, with the toilet chair they provided. We booked at Spark by Hilton this week because we prefer ease of mobility for people without legs. Breakfast was decent. Pool was closed for cleaning on Monday so no swimming.

The hotel was reasonable for the price and served its purpose for a short stay. While the overall experience was fairly basic, it was acceptable considering the budget. The reception service could benefit from some additional training to ensure a smoother and more professional guest experience. Overall, a decent option for a budget-conscious traveler.

There was roaches in the restroom crawling around and the younger Hispanic staff lady was rude

It’s was an okay stay,I like the restroom design There was roaches in the restroom crawling around and the younger Hispanic staff lady was rude

Good stay. Good breakfast bar. Friendly staff. Clean. Keep up. Thank you.

Todo muy bien, solo que algunos receptionist muy poco amables, pero de ai el cuarto muy equipado y limpio, y la señora Blanca de la cocina muy amable y atenta, aparte de que el almuerzo muy completo y rico ☺️

Comfortable bed. Average breakfast Broken tv in one room, broken toilet in another

Broken tv in one room, broken toilet in another

Overall stay went well. The room looked clean even with noticeable vacuum lines in the couch and chair. The downside was the walls were very dirty and honestly kind of gross. BUT other than that I have no other complaints.

The property is well maintained with clean and spacious rooms.

The room that I booked on Expedia was not the room that I was placed in. I booked a suite with 2 queens however I was placed in a king suite with a pull out bed. The pull out bed was like sleeping on metal with a thin pad for a mattress. My key card kept “unconnecting” so I continued to have to go to the front desk for them to fix my key card. Day 2 I was moved to a room with 2 queens however beds but not a suite which is was I was charged for. Although I showed them the booking from Expedia they informed me that I would still need to contact Expedia which is a huge inconvenience since the hotel has agreed to use Expedia for booking then they should resolve issues with them. The staff is great, the experience was terrible so I probably would not visit again.

There is nothing to complain about. Hotel was always clean. Breakfast is hot and delicious ious. Staff is so welcoming. My entire family enjoyed our experience at the holiday inn on west rd. When family comes in town. That’s where my family stays

Everything was good

Everything was perfect only issue I found was couldn’t turn ac off at all but ok

Clean rooms

We stayed two nights. I usually pay close attention to the breakfast and it was good. They have a pancake machine. Coffee (quality/taste) machine was good too. I’d stay here again.

Our vehicle got vandalized, windows broken and purse stolen. Parking is not secure

Property was well maintained and organized.

All the front desk people were amazing

Clean room, staff was excellent, great breakfast highly recommend

Everything wonderfu, very cleanings comfortable

Room was very clean and fresh

Booked a suite on Expedia and at arrival were told we didn’t book that. Pulled up reservation and were then told their system doesn’t see the rooms. So, no suite the first night, horribly dirty bathroom. The hair dryer didn’t even work. No apology just blamed on Expedia. Had to check the next day and one was available. So, we moved over then. Still, we were inconvenienced not them. Pick a different hotel

I will stay again.

Great location and the front desk employees are very courteous

Love the customer service!

.

Ok

overall good, needs to concentrate on cleaning room. it was not as clean as expected.

The room was clean & comfortable. Staff was friendly.

Definitely we will come back thanks

The staff was friendly to accommodate us with our requests

It was amazing! Perfect for a staycatiion.

Whenever I go to Houston, I always consider it my first option.

Great stay , I had no issues , room was clean and comfortable

La regadera de mi cuarto 101 no servía no lo reporte los desayunos más o menos un día nos tocó una chica en el mostrador muy amable pero hubo otra como gordita no de buenas y después de las 2 de la tarde ya no quisieron ir a limpiar el cuarto porque ya habían pasado eso no está bien gracias

good

Really clean and comfortable

Love my stay n will stay there again

Everything about my stay was excellent. The staff, the cleanliness of the room and the property were 5 stars. The food was very good and there was ample seating. The only issue I had was the lack of water pressure for the tub/shower. It was very strange. The sink and toilet pressure were fine. It was just the tub/shower, making it hard to shower. Even with that, I would stay here again.

Keep it smelling clean!!! Always a good thing when walking into fresh smelling place.

Friendly staff, clean rooms and good breakfast options.

HAVE BEEN STAYING HERE FOR YEARS. LOVE IT

Dirty rooms/showers, carpet, walls and desk tops

The room was really nice. The TV had so many channels. All the amenities were perfect. The bed was really high up which I don't mind but it was also extremely firm. I did wake up with a little bit of back pain. Also upon walking down the hallway you could smell cigarette smoke bad. Faintly in the room. Everything was very clean though which is always a main concern with hotels. There was a left over wash rag hanging over the shower curtain that got mixed in with the curtain that I noticed once I stretched the curtain out. The breakfast the first day was good a lot of things were gone by the time I got there 30 minutes before it ended. Day two was a lot better. Overall I would definitely stay at this hotel again. Area felt really safe. I would say they're prompt with housekeeping. 6 hours after I checked and they were asking if I needed new towels

Clean and roomy.

Everything was very clean. The breakfast was great. Staff was nice. The only thing that would have made a better experience was if the pool wasn't closed. We stayed there one nicght vwcause my kids played in a soccer tournamnet, and they love to go to a hotel and go in the pool after a hot day of soccer.

Me encantó el personal tanto el del resivifor como la SR Blanca en el desayuno. Variedad en el desayuno todo muy bueno limpio y ordenado. El cuarto todo muy limpio y las camas cómodas. Sin duda volveremos de nuevo.

Perfect

Also, the main reason I picked this hotel is because of the pool and whirlpool. They were OUT OF ORDER! I definitely did NOT get what I paid for.

The beds were very comfortable and clean, roll in shower and extra towels. The coffee was fresh and hot! Served a variety of breakfast food. Michelle was very helpful and kind at the front desk.

Staff is courteous and professional

Room was very nice and comfortable.

The staff is wonderful, very polite and helpful very clean hotel. The room smells amazing and very clean would definitely stay again !

The breakfast was ok. Pancake thing was not working until 9:20am. We had no shower curtain. I would stay again.

Everything was very clean. Bed was comfy and staff were helpful and friendly. The pool was nice but definitely looked like it could use more frequent cleaning.

Muy limpio y atentos

Brest value for a Holiday Inn in Houston.

Everything was good.

Excelente servicio, desayuno muy bueno

I travel to Houston quite often and stay at this particular hotel l. However this trip was great with exception of the shower in room 301 was a disaster. The shower head was not up to par as it was not connected to the actual mount. I had to hold it while I showered. Thst should be fixed immediately or the room should not be available for use. Other than that I enjoyed my trip as usual.

The size of the room was good. The sound pove room was good. Breakfast was good. The room was clean with A/C WORKING GOOD. The walk-in shower needs a longer shower curtain to avoid water on floor and getting feet wet after showering and preventing water on floor to be Abe to use sink to brash teeth.

Nice

Pool opens at 6am, went to swim around 10am no pool towels. House keeping refused to give us towel that we needed to use the pool towels but they were all in the dryer?! The night manger confused and mixed up room and even called for payment on a check in before arrival l, thought check in’s had to be in person by someone 21+ they where not. Rooms got tossed around and had to book a room for a night until family who was given my room woke up to swap. My number being on the reservation and calling someone who wasn’t for payment was a total shock, mystery , cause tons of confusion. The hot tub was terrible and so dirty it was actually insane. The house keeping kept talking disrespectfully about guess over their walkie talkies, very unprofessional. The day employee completely ignore people and line and had to ring the bell to get her attention the proceeded to be very aggressive and rude. She was going through something but doesn’t have to take it out on us. She I in hospitality if she can’t put a smile on and take care of guest she has to do better or join the house keepers and their gossiping. Breakfast was great well stocked and kept up with. Rooms where clean shower heads needed deep clean but can’t complain other wise on clean hotel. New night employee seems good little jumpy but he’ll be a great help to the chaos there. Elevators worked which is a plus from previous post. Was miss informed in the beginning when checking in about not paying a room that was paid. Do better

The hotel was fantastic

excellent place for one night business trip

10/10 recommendations

Carpets are dirty and have dust

There was a a room on our floor that said vending and ice machine but there was no ice machine. We went to the desk and they said oh only the 1st floor has a ice machine. (A sign on tje 3rd floor would of been nice)

Accused of smoking weed at the pool. A lady and her kids came to the pool. After a while I got out the pool and sat far away from others and started smoking a cigar. She gets up to complain. She comes back with the other lady, which was on duty for that day. The receptionist approached me asking and I smoking weed? After a couple of seconds she says oh it doesn’t smell like it. Come to find out the lady that complained wasn’t even checked in the hotel but was using the pool. All I got was a I am sorry from the receptionist!

Is good

We had a good experience. Clean, nicely decorated room. The bed was very comfortable, not soft and saggy like some hotels. The air conditioning worked extremely well in the Houston heat. The shower head had a strong spray (adjustable) and good water pressure (to rinse my hair) and is a rarity in most places.

Best breakfast of any hotel I've ever stayed at. The staff was really friendly. The rooms were clean and they provide anything you could need hygiene wise.

Had a great stay! The hotel staff were amazing!

BUEN TRATO DE TODO EL PERSONAL Y EXCELENTE SERVICIO

Great hotel, great staff, very accommodating. Will definitely stay there again.

Clean and quiet

Very nice place

Breakfast was nice pool was GREAT it was so hot... and I wish I we had a what a burger n cali

Didn’t like location/surroundings. One note staff was pleasant.

No bacon WTH. Hotel.com shows a mgr reception with drinks and hot appetizers. Which they do not have. False advertising. The dyer on the 2 nd floor needs service takes 2 hours to dry 8 shirts and 5 underwater.

Breakfast could improve otherwise very good property

Room was clean linens seemed clean . Pool was a bit dirty but was clean enough. Spa was not in service though I saw someone in it at night 😬. Breakfast was good ice machines on 1st and 3rd floor were not in service but over all it was a cool stay for the price . Beds were comfy

Breakfast can be better, the pancakes machines it was broken my second day.

The stay was really wonderful except for a few things. 1) The floor plate between the bathroom and the hallway was too high for my mom to get her wheelchair to roll over it by herself. It seems like this should not be a problem in a room specifically for handicapped customers. 2) The lounge chair and footstool was dirty or at least stained w/what looked like a cigarette hole burned into it. 3) Surprisingly, none of the premium channels (Netflix, Prime. etc.,) were offered. Other than this, the say was wonderful; free breakfast was great!

The shower water was a orange color in color and someone’s nails on the bathroom floor pillow covers were dirty, loud music being played in someone’s room and smoking and it wasn’t cigarettes, lol but will probably never stay here again. Also the elevator was not working.

Great hot breakfast. The entire staff is amazing. The kitchen buffet organizer is top notch. She’s a hidden gem! Highly recommend this location.

The hotel was clean. The breakfast was delicious. The pool was clean.

Elevator was not working when we checked in. Had to haul luggage up the stairs. Elevator got fixed the same day. Room was missing fridge but once I told them they went and installed one. Headboard had drywall dust over it. Drywall dust was on the carpet near headboard and behind nightstand. Then at midnight someone opened the door. I had the safety hook on it. But they tried a second time. I thought we were the only ones with key. Told young lady at the corner Sunday morning. She was surprised that someone was able to open the door. She said she would notify the general manager but I never heard from her.

The amenities were fantastic and made the stay even more enjoyable. From check-in to check-out, everything exceeded my expectations. I would definitely stay here again and highly recommend it to anyone looking for a comfortable and convenient place to stay.

Great place

Great for a family.

Front desk personnel very nice room clean but chair dirty with big stains talk to lady in front desk she give me a different room

Looks clean, smells clean and the staff is very accommodating plus shower water pressure is awesome.

Clean room , friendly staff, nice outdoor pool

Pool was closed as the health department had to verify.