Holiday Inn Express & Suites Houston - Memorial City Centre by IHG

Property was clean and maintained well but staff was not too interested in us. Being close to I-10 it was also noisy 24 hours.

Friendly staff, very clean and comfortable The entry to the hotel came suddenly and we missed it often having to go around and come back again which was a little frustrating, also on a very busy highway so changing lanes to come into the right lane to enter the hotel parking was a bit tricky

Exceptional

Very Clean And Kept Up Property. Very Welcoming Staff. Breakfast Was Very Clean And Easy Access. Top Tier Serviced Hotel.

Excelente

Very good

Superb

La atención pésima de la recepción

Everything was great

Everything was very nice and also breakfast

The wall could feel thin if have noisy neighbors.

The experience would have been great but the staff there were horrible. Especially the lady at night. She was rude and not helpful at all. She had a nasty attitude and made unnecessary smart remarks. We have stayed there twice before as it is conveniently located but this will be our last. Her customer service skills ruined my experience. She was rude in the past but this trip she was unbearable. She definitely needs more training.

Large room. Helpful staff. Very clean. Mexican food sports bar next door but no other restaurants within walking distance.

We love our stay, everything was perfect. Location, amenities and staff.

Everything was ok but the breakfast wasn’t being refilled as it got less and there was no coffee creamer my whole stay

Close to the interstate , noisy

Close to the interstate , noisy

We had a wonderful stay! The service was great, the staff was friendly and helpful, and the hotel was clean and welcoming. The hot breakfast was a great bonus with a good start to the morning, and the pool was clean and enjoyable. Overall, we had a great experience and would definitely recommend this hotel to others. We would stay here again!

We where there for the weekend and everything was very nice, uptown Houston, very nice

9/10 stay!! My mother

Exceptional

It was

Staff was amazing! I checked in late around 9 pm ! I really enjoyed my stay.

Exceptional

Exceptional

Superb

Location Cleanliness One way in and out .

Location Cleanliness One way in and out .

I enjoyed the stay . It was really clean. I do not like how bad the water pressure was for the bathroom sink faucet . It barely flowed out and had a very light drip . I was disappointed in that because you can’t use it to wash your face or brush your teeth with ease. I did enjoy the breakfast buffet. I also enjoyed that we were allowed an early check in . That made me and friend have a much better preparation for our day . Overall this was a nice hotel .

Great hotel, clean with good amenities and a awesome staff.

Superb

The evening desk was amazing and beyond friendly!!

Good price value To me it seems to be incredible that only plastic/paper glasses, cutleries, plates were provided. One breakfast = a whole year of plastic usage...

The ladies at the front desk were super friendly and nice. I truly enjoyed my stay there. The only thing I was surprised by is that they didn't have coffee makers in the room. Usually, I like to get coffee first thing while I get ready. The coffee downstairs was very good. Thanks for everything!

I stayed here a couple weeks ago for my birthday weekend. This time around I was came for a staycation. The hotel was great just like before. Sadly the this there was families traveling for little league. Lots of running in the hall. The room above sounded like a giant stomping. The hotel is great just thin floors its seems.

The Dove products in the bathroom.The room and lobby were clean. Water pressure in the shower was low. The TV goes out when it rains. The pancake machine was down and the raisin bran cereal was empty every morning.

Muy buen hotel volvería a reservar

Hotel was very clear and in a good location. We enjoyed the stay.

Water pressure in the shower was low. The TV goes out when it rains. The pancake machine was down and the raisin bran cereal was empty every morning.

Great place and family friendly

The receptionist at the front desk at the time of check in was excellent. Took the time and was considerate enough to ask if I wanted a quiet room. She worked the afternoon/evening shift. It was also very pleasant to speak with her during other parts of my stay. I believe she said that shoud I forget her name, I should refer to her as "Dee" with the glasses. :) Please relay a hello from the tall guy who was in town attending a funeral.

The room was very clean & well put together. Hotel overall very clean and sanitary. The breakfast was good and hot. A very good experience.

Excelente Que no informaron al Recepcionista que tenía autorizado check in early

Room and facilities were clean- staff was courteous and helpful. Overall good value. Rated three stars as our room had a lot of noise from the highway.

I appreciate a great stay and easy check-in.

The staff were friendly and helpful. I was disappointed that there was no coffee maker in the room, so that I had to get dressed to go to the lobby to get a cup of coffee. The noise from the highway is very loud.

Exceptional

Exceptional

When I say everything was perfect for my visit…I mean EVERYTHING!!! I love it all about this location. From my room to the exercise room (accessible). Breakfast was clean and neat and the food was well prepared. Staff friendly and pool clean. I’ll DEFINITELY be returning.

Stayed here on a little staycation for my birthday. Check in was quick and easy. Room was just right for just me. The staff was friendly. I was hurrying back to my room to get ready for my dinner and was still greeted from a distance. The front desk clerk complemented me on how quick and nice I looked for my dinner. She was still there when I returned and asked me how everything was. Great experience all around would definitely come back.

Hotel is nice and clean and staff are very nice and friendly. Parking lot was a little confusing to get in and out of is the only complaint I have. Would stay there again

Great staff, clean room and good breakfast

The cleanliness and breakfast

The front desk was so kind. I would recommend this hotel to anyone.

Great stay and very comfortable

Just wish they had a non pork option for the meat served at breakfast

Personal recepcionista manager agradables personal de LIMPIEZA COMO LA MANAGER ELIZABETH FUE NO AUTORIZABA LA PERSONAL DE ASEO LIMPIAR MI HABITACIÓN

Great

Five Star across the board

My wife had a surgical procedure performed right next door to the hotel. I just wanted to say how accommodating the staff was post op. The lady at the desk offered me a wheelchair to help get upstairs after I picked her up so glad we stayed here the night before and after so we wouldn’t have to drive all the way back to Baytown. The breakfast was great too!

Great stay. Helping staff. Clean room.

The hotel was very clean and smelled great!

For 3 nights stay way to much. I got robed I want this corrected.

It was good, I like the breakfast and my room was clean.

It was my first time staying here at this wonderful New Hotel. The staff was amazing and friendly. Me and my Girlfriend enjoyed our stay. The room was clean and organized. We loved the walk in shower. I will definitely we will be back. I recommend this Hotel. P.S Air conditioning was nice snd cool.😊

Affordable, good location, clean with good air-conditioning and courteous staff.

My experience was exceptional, staff was friendly and helpful I would recommend anybody to stay here

Room and hotel was clean. Staff was generally helpful. Pool was nice, breakfast was good. The one downside was that our room did not have any towels stocked, and we had to ask the front desk for it. We got one for each of us, but needed at least two since we were planning on swimming. Also, they somehow ran out of the hand towels and wash cloths, along with the floor towel. We made due but would've been nice to have that fully stocked. Otherwise, I do recommend the place. Family friendly, and clean. Would stay again if the towel situation is a one-time fluke.

Had an excellent stay at the Holiday Inn Express & suites hotel. The staff was always willing to help. My room was spotless, comfortable, and the overall atmosphere was relaxing. The location was convenient, and every part of my experience exceeded my expectations. I would definitely stay here again and highly recommend it to anyone visiting the area.

Staff very pleasant and great breakfast. Clean room,

Loved it will book again when in Houston!

Change bedding sheets every day

Visited from out of town. Everything was nice. Would stay again.

Excellent! The service is excellent. The room is very clean.

Clean room great service

Clean room

Clean quiet and good location

La locación excelente de fácil acceso y buen desayuno. La gerente y algunos trabajadores fueron muy amables, eficientes en su trabajo. Con excepción de la MANAGER DE LIMPIEZA Elizabeth. Me hizo pasar una MUY MALA EXPERIENCIA. No autorizaba el personal de aseo para la LIMPIEZA de la habitación, con un trato poco profesional. Por lo tanto cambió mi perspectiva hacia el hotel y no fue agradable mi estadía. Decidí hacer una extensión para estar mas tiempo en hotel relajarme no para estar en medio de la suciedad. Gracias a todo el personal por su servicio.

Amo llegar ahi siempre

Mhm

The ac worked great. The staff was very friendly. The rooms are spacious and clean.

Quiet also clean and safe place to stay,with the family

When I got there the underside of the toilet had someone’s pubes on it. And the day I am checking out, I am interrupted in my shower by banging on the door. I look out and no one is there. I open the door and a member of the staff is yelling down the hall about checkout at 11 am. I am an IHG rewards member and had already called that morning at 8 am informing them I would be checking out late at 2 pm, so I thought maybe there was a mistake. I opened the door in my towel to see if it was an emergency. I told her i’m checking out at 2 pm and she rudely said I need to call the front desk. I told her I already called and (rudely again) she said that I need to call again because they didn’t put it on her list. At this point I was upset because she was essentially telling me I am lying, when I made sure to wake up at 8 am to communicate with the staff about my checkout time. After she told me I need to do something that I had already made sure to do, I asked her for her name and she walked away, i continued to ask her for her name and she completely ignored me and tried to go into a room to hide. I waited patiently and calmly asked for her name repeatedly after she left the room. I recorded her walking away from me as I asked. I thought maybe she only spoke spanish so I said ‘hola’ and received no response. I brought this up with the front desk and they were very apologetic and informed me to call and file a report. This employee made my stay unpleasant and I left my trip irritated

Excellent

Nice property

Roach crawling in bathroom & stains all over the flat and fitted sheet.

Had good experience staying there for one night

The staff were very polite and friendly, my only complaint is that the room could’ve been cleaned a little better. There was soap stains on the wall and poop stains on the toilet left from previous guest. As well as crumbs on the lounge chair.

Almuerzo me encantó súper Todo bien

The curtains did not work and it took almost three times asking for towels to get them

The location was good, the hotel clean and the breakfast was perfect.

Check in and out was super easy. The staff were very friendly and the room was super clean. The only comment I have was the traffic noise, since it’s right on the highway, but I knew that going in. I will definitely stay there again.

everything great

The staff was nice. I appreciated that the rooms were clean too! The breakfast was also decent! We will definitely stay here again.

Always a good time

Super clean and nice. Easy access to I-10 and restaurants nearby.

Great staff, clean rooms. Overall a very pleasant experience.

good location, very clean and comfortable

I love so much this hotel, very clean, people very friendly, breakfast delicious!!

Having said that, we’d stay again. The hotel was clean, the bed was comfy and the air conditioner was cold which is so often not the case. Staff was helpful. Great hotel for little money.

Good

Very nice place to stay,will defenetly stay there again next time i go

The place was very clean and the staff was very nice and helped the best they could. The breakfast was ok.

Bathroom sink was clogged up bad. And a weird smell in room .

We arrived at 5:15pm and the rooms were not ready. Check-in was 4pm. The front desk person was very rude and did not so a bit of concern that they were not ready. My boss was staying here and told me to never book them again.

I don't know why this place doesn't have very good reviews, but we had a great stay. It was clean, the staff was extremely friendly, and the breakfast was excellent.

Front desk staff is the most amazing customer service experience on any hotel property I have visited. From the initial Smile to going out of their way to accommodate early checkins and luggage storage. Please continue to train all your staff based on the Front desk!

The breakfast wasn’t very good, but other than that everything was great, I’d stay here again but would plan to eat breakfast somewhere else.

The rooms were clean, amenities were good. Breakfast was fresh, and the staff were friendly.

Breakfast was fresh , staff was nice and location is great next to mall and right on the freeway easy in and out

The hotel and staff are excellent. Rooms are clean and updated. The only thing I might recommend is more healthy fresh fruit options at breakfast. Overall a great place to stay and close to everything.

Great breakfast

he cleanliness was exceptional, and the hotel overall was very comfortable and welcoming. I would definitely stay here again without hesitation. The only small issue during my stay was that on the last night, some guests were running through the hallways and knocking loudly on doors. However, I understand that this was not really the hotel’s fault. Overall, I had a great experience.

Very helpful and kind staff.

Nice

Exceptional

welcoming front desk staff healthy breakfast well maintain hotel

Nice location and awesome staff.

Good location and very decent breakfast menu. Helpful staff and nice, spacious rooms.