Holiday Inn Express & Suites Houston IAH - Beltway 8 by IHG

The rooms were a nice size and clean. While the breakfast was small there was a reasonable selection (yoghurt, fruit, muffins, eggs, tea, coffee, bread). There are some takeaway places only a 5 minute walk from the hotel which was good.

Room was clean. Breakfast was delicious. Staff was really friendly and professional

I don’t like the breakfast that’s not a standard breakfast. I don’t like the street. Where do you tell is on? They need to withdraw that street or repay it so you can make it smooth. Everything is okay apart from that they start a good the hotel is clean but my room that I stayed at room 310 there’s some damage to the ceiling and there are some damage to the wall so you didn’t treat me well at all. I demand a refund for the room.

The breakfast was pretty good. And it was near the airport You have to call to get the airport shuttle, I had to call like 4 times because I was not getting answer or was left on hold, the worse part was the hotel didn’t have water until morning!! You couldn’t shower, use toilet or wash your hands , the reception told us about the water issue when checking in without giving you a choice and they didn’t even offer anything like water bottles or a meal in exchange of the terrible water less experience. It was awful

The staff was 100 percent

We normally love Holiday Inns - not this one Absolutely unacceptable experience! We followed the hotel’s instructions for accessing their airport shuttle, only to be taken to the WRONG Holiday Inn. Staff at that property kindly contacted our booked hotel, just six minutes away, requesting that they send their shuttle to collect us. They refused! During that call, they also confirmed that our booked hotel had no running water until 1 a.m. Travelling with two young children and elderly parents, we had no reasonable choice but to book two more expensive rooms at the Holiday Inn where we had been dropped off. Despite remaining within the IHG hotel chain, being an IHG member, and escalating the matter directly to IHG headquarters, we received absolutely no assistance. We have now paid for FOUR rooms for one night, occupied only TWO, and received NO refund. Appalling customer service and a complete lack of accountability from this hotel and IHG!

Nice place to stay, friendly staff and close to IAH

Cordial and expeditious staff Well stocked breakfast m I

It was good

The TV won't work their room is all the restroom I need a lot of work

Breakfast included, was exceptional. Chef did a great job.

Location Breakfast was very average or lower,

Very good

Excellent

Practical right by the airport at a fair price with really polite staff

Location, close to airport Frequency of shuttle to airport. It is only hourly

Location, close to airport Frequency of shuttle to airport. It is only hourly

OK

Exelente servicio y muy limpio

A very convenient location, very easy to find, for a much needed night after a long flight. The room was large, beautifully appointed and very clean and comfortable. Breakfast was very good with a selection of hot and cold choices, which was great. Nothing to dislike.

Great location Was really close to where we needed to go the next morning

It was clean The hot water was not working the first night & then the water was completely off the second day & we had to find another hotel

It was clean The hot water was not working the first night & then the water was completely off the second day & we had to find another hotel

Great location Was really close to where we needed to go the next morning

A very convenient location, very easy to find, for a much needed night after a long flight. The room was large, beautifully appointed and very clean and comfortable. Breakfast was very good with a selection of hot and cold choices, which was great. Nothing to dislike.

Lovely spacious room and bathroom. Large windows that gave the room a feeling of lightness and brightness. Airport Shuttle and daily breakfast. An enjoyable stay. First night there was no water between 6pm and 6am. I understand plumbing issues can occur so I requested some bottled water to drink. I was directed to the water cooler in the lobby? I had to fill a plastic ice bucket and carry it back to my room. Also the tap in the bathroom basin only had hot water. Not ideal for cleaning teeth. Nothing major.

Reception is small but front staff was very helpful. Common areas are neat and clean. They have free laundry, that guests can use. Breakfast is amazing. Furniture in the lobby and waiting area need attention. Overall good experience. Price is very reasonable.

Very good

Not a lot of good to say about this hotel. Too pricey for a Motel-6 style hotel. No coffee pot, have to pay for internet, bathroom door doesn’t shut and free breakfast is basically breads. The person at the front desk was very friendly once she showed up but seemed lost on the computer making check in slow. Wish I had gone with a lower priced hotel with much better amenities.

The Hotel was very nice and quiet. Great airport location with a shuttle service. The staff were very friendly. The breakfast was good. It had a variety to choose from. Would definitely stay again.

A staff member came to knock on our door 5mins before checkout time (11am) and we were literally all at the door with our belongings about to leave the room. We’ve never had this happen before so it was a little odd.

Clean. Closed to the airport We got up late and the oatmeal has finished at 0900. We asked for more and the server said “ no more “

Clean. Closed to the airport We got up late and the oatmeal has finished at 0900. We asked for more and the server said “ no more “

Room service daily, friendly staff, complementary breakfast buffet was good,

Nice hotel, the staff very friendly and nice.

N/a

The property was dirty. Ice machines broken. No water in the water cooler downstairs. Staff was not attentive. No bedding for my pullout bed so I had to go downstairs and get some. Room was clean but the property was gross and not well kept.

Everyone was nice & helpful from checking in to checking out

Desayuno.,,

Excelente desayuno y habitaciones limpias

Todo bien

Check in Fast and friendly. Excellent breakfast ! Furniture in the breakfast area Looks very used and poor.

Shuttle to airport was good. Hotel is is in disrepair Needs a lot of work Surrounding area is very bad. Surrounded by construction and dirt Breakfast was good

Ok for o e night

OK

Everything was really nice and great hospitality

Great staff! i stayed for 4 days and it was wonderful. Breakfast was good & rooms were clean and well kept.

It would have been nice to have a supermarket nearby.

Shuttle driver took us to wrong Holiday Inn even after I showed him the address. New shuttle driver for this property offered to come get us and was very helpful getting my husband into the van as he has mobility issues. The ice machine was out of order on our floor. Window shade was hard to maneuver. Bathroom floor wasn't very clean. Bed was comfortable but that's about all that was positive.

Overall good

The room was not the cleanest, either. I initially noticed it with the bathroom, where there was hair all over and the shower was stained. Then, I could tell that the sheets hadn't been changed from the previous guests, because there were loose strands of hair in the bed! I have short hair and these were long, curly strands, plus I had yet to sleep in the bed, so I knew it wasn't mine. I arrived fairly late that night and had it not been for the fact that I'd prepaid, I would have checked out immediately.

Clean environment Good food

Super limpio todo.

The price was outstanding and the accommodations exceeded expectations. A most helpful and friendly staff was most appreciated.

Great useful room and staff. Had a few scuffs on the building and 25 minutes from midtown but great for airport. lovely pool. my boyfriend and i had a good time.

Front desk staff could more friendly and welcoming!

Our family of 4 with 2 kids, came back to our room at the end of the night and the door battery had died. The front receptionist was vey friendly and even called the maintenance guy on call to come and work on the door issue. The maintenance guys wife answered that he was asleep and would not be woken up. Our front staff worked tirelessly to figure out the door issue and offered us another room to sleep in until the issue could be resolved. After about 45 minutes of staff trying all things possible, we agreed to the extra room. Needless to say, we slept in our original clothes with nothing we could do about our things. In the morning my husband was able to go ask about the issue and they had resolved the door access, so we could get inside our room to gather our stuff for check out. Appreciate the staff willingness to help but will not be staying at this location again.

Excellent breakfast. Comfy beds. Good linens. The only odd thing or the curtains in our room. Clearly someone at some point damaged them and they had a strange way of temporarily attaching a curtain option. But it kept the light out so it was OK.

Good experience. Houston was hot though

We arrived the hotel at 1am and needed to check in but the staff disappeared. We had to booked another hotel at 3am and we tried to asked the hotel for refund but no response!

The major issue we had with this stay was arriving at 10:30 pm and calling for the shuttle (which is advertised to run until 11 pm). After being put on hold for 15 minutes, we were informed the shuttle finished its last run at 10:30. It states 11 pm on the website and on the board in the front lobby of the hotel. We were upset with this after a long day travelling and had to order an UBER at our own cost. I asked to speak to a manager and was given a business card with an email on it that was not functional. After looking online, I did find a different email for the hotel manager and reached out to them regarding this issue. That individual was very apologetic and said the staff members have been dealt with and said they were going to send a gift card as reimbursement for our UBER. We are hoping this gift card arrives, and if so, I will recommend this hotel to others, even with the issue we had with the shuttle, based on how everything else was positive.

The house keepers don't clean I had to go to front desk to get a vacuum there was lots of hair in the carpet and I pulled the beds from the wall they never clean behind the beds. There was candy around the night stands and under the ac. The shower was full of hair and he shower curtain was used from the people who stayed before us

The breakfast was awesome

Spacious comfortable room. Very nice breakfast. Area is off freeway. Not much in the way of restaurants nearby unless you have a vehicle.

He just said: I don’t know, you have to find out yourself. The elevators are broken, we have to carry Dow out two big luggage’s and I was a 62 years old lady with a stick and my friend is 66 years old lady! Asking where is the shuttle bus? Tons of people waiting and he said he didn’t know where is the driver! How to use the business area’s printer, his reaction is not my business, you have to find out yourself. Ck out ask for billing print out, no, just drop the key in a box! This is a worse hotel that I have been stayed! First, I gave a good review, since their room was clean. Then find out the air conditioner was so loud that wake us up at mid night after our tired flight! I will not back to this hotel again!

Close to airport and very clean and spacious rooms

The front desk worker was amazing. So kind and helpful. There was nice cold water waiting for us in the lobby at check-in. I enjoyed staying here.

Nice place, close to the airport .. not much else in walking distance.

Elevator broke

Clean room, very helpful staff and free shuttle service to the airport.

N/a.

Had to pay for my Uber to go to the property

The biggest issue however, was the customer service. Within 15 minutes of checking in and getting to our room we realized there was literally construction going on in the room across from us. The works literally had the door propped open at 9:00 pm, and we could see the work going on inside. We returned to the front desk to request a different room because we were unhappy with the one we were assigned. The front desk agent told us there were no other rooms available. Instead of offering any alternative solution or attempting to accommodate us, his only suggestion was that we check out even though we had just checked in. To make matters worse, he informed us that he could not issue a refund and that we would have to wait until the following morning to speak with management. We were essentially left with no reasonable options and no willingness from the staff to help resolve the situation. Customer service is often what makes the difference when problems arise, and unfortunately, this hotel fell far short. Between the construction, the lack of transparency, and the poor handling of our concerns, this was a very frustrating experience.

The price was very reasonable. The location was near IAH. The breakfast was very large and varied and maintained well. The beds were comfortable, and the AC worked well. There seemed to be many small maintenance issues that were not being addressed. A beeping elevator awoke me at 5am and kept beeping all morning. My keycard became disabled at some point during the second day and I had to return to the front desk to have it reset. The swimming pool was green and unusable. The maids were pleasant and efficient, and our rooms seemed quite clean although in need of some repairs.

Clean and nice breakfast included.

The beds were comfortable and lighting was great in the room. However, the shower had a foul smell when the water was on. The ice machine on the 3rd level was not working. The pool was not operational- the front desk claimed it was under maintenance but no maintenance was being done to it. Thwy sis accommodate us at the neighbors hotel where their pool was functioning. It wasa huge inconvenience! The neighboring stated it has months since this hotel has had the pool down.

All Excellent

Very nice

3er shift bad people working there

Honestly a great location! Friendly staff, great airport shuttle and a decent breakfast. Will be coming back for short trips

Great breakfast

the fixture to hold the shampoo and conditioner bottles was broken completely. It was not easy to get the stuff out of the bottles. That fixture should have been repaired before any customers stay there. The temperature control of the gym was broken and was set at 88F. It was too hot to exercise there. I reported to the front to fix but they said they couldn’t. In addition, the outdoor pool was green and was not fit for swimming in it. I do not think I will stay there again.

This was our first trip to Houston, it was easy to get to the hotel, the staff were friendly & helpful, & the rooms were clean, There were good selections for breakfast. If we're back in the area, we would stay here again.

TV did not work, changed rooms and only got 2 stations that were fuzzy. Needs updating.

Basic lodging at the airport. Not a tourist destination. Not a lot around it. But, you can get a nights sleep and be close to the airport. Good shuttle. Continental breakfast.

Excellent service

The front desk white lady was very helpful. That is the only thing good about that hotel otherwise it was very dirty. Not well maintained. In fitness center AC was not working. And no equipment was available. Barely few dumbbells were there. Parking lot was flooded in the back water was there. But staff was very accommodative and they went out of the way to help us so it was OK stay. It is a convenient hotel though near the airport.

I like how clean was the hotel and the breakfast was alright.

Mid…..

Great stay before heading to the airport. Shuttle was very convenient

Clean room, outside not so much. Staff friendly. Refrigerator did not seem to work. Floor machine (3rd) did not work had to go to extra floor. Breakfast(Saturday) was very very well stocked with more than just continental breakfast... no apple juice however. Also it seems only one of elevators was working (saw tech working on it upon arrival.

The cleanliness of the rooms was poor. I couldn’t get past the smell of the room and the bedding..it’s almost like the bedding weren’t laundered from the last stay..I would not recommend this hotel.

Everything about this hotel is amazing

The hotel needs a lot of repair and cleaning! Rugs on floors were dirty and worn in rooms and lobby. Bathroom floor needs replacing. The bathroom off the lobby was very dirty, needed cleaning!

The hotel was nice. Disappointed that the pool had green water in it.

Staff was very helpful. Breakefast was good. Pool was not in service and elevator had some broken tiles. Other than that, great business stay.

Very friendly and helpful people and clean rooms. The shuttle was clean too.

Shout out to front desk clerk Portia! Super helpful at check in. I wanted to buy some water but the little store at reception area was out so she gave me water from the employee area. I was so grateful after just coming off an 11 hour international flight. She was very kind.

Navigating the airport with elderly parents proved remarkably challenging because the shuttle service does not service Terminal E (International). Compounding the issue, the shuttle operates just once an hour and caps occupancy at 10 passengers, making terminal transfers highly inefficient and stressful.

Very pleasant, airy and clean hotel.

Services

The washroom is moldy

Staff was very helpful and very knowledgeable about the anything that you would ask them, breakfast was good, room was clean, air conditioning was great 👍

No lights in the room were working. So we were in the dark. Only reason we didnt change rooms is because we got there late and had a early flight.

Great hotel for a great price

Great hotel awesome staff clean rooms

It was a short visit but my compliments to the staff.

Great airport hotel. Shuttle drivers were very friendly and punctual. Front desk super helpful.

Transportation was professional, friendly and timely. Front desk staff was welcoming and professional. The shower needed a thorough cleaning and the towels were dingy. The lounger in the room needed steam cleaned and the bedskirt needed replacing. Housekeepers work very hard with very little time to do a good job. Management needs to give them more time.

Can’t really judge on the hotel itself because they cancelled on me after the reservation was confirmed (Expedia)

Breakfast was basic but edible.

Recommend

Friendly staff. Bathroom vent didn't work and there was bkack mold in the shower.

Good breakfast. Nice room. Carpet needs cleaning I would stay here again

The staff were very friendly and helpful and the room was clean and comfortable.

Good value but. A fair drive from Houston AP. FREE shuttle but hourly shedule means you can wait a longggg time.

Nice customer service

Good

Good