Holiday Inn Express & Suites Houston - Hobby Airport Area by IHG

I did not like that the windows were not soundproof and made for a very sleepiness night. Way too much noise. The shower has way too many rust stains and needs to be cleaned.

The breakfast was good and the staff was friendly and helpful. The little for purchase pantry type area by the front desk had a moldy smell. Many of the chairs in the dining area were stained. Most of the walls throughout the property were dirty. The elevators were dirty. The bed was clean and the service was good, fresh towels and coffee every day. The walls were dirty in the room and bathroom. There were dark sections behind some of the caulking in the shower. The sink, counter and toilet were very clean. There was some kind of large stain on the bench seat by the tv, possibly chemical or bleach. The outside of the hotel was newly redone and the outside grounds were clean.

Air conditioning went out and there was mold on the window shade.

Staff were friendly, especially he breakfast crew.

The workers were very helpful It was very clean and nice

Superb

Very good

Exceptional

The place was nice, clean comfortable, and good breakfast

I'm traveling for business, Holiday Inn says the invoice shall be issued by Booking.com, Booking.com says the invoice must be issued by Holiday Inn. I've had like-problems with Holiday Inn, I'm considering not to travel anymore with them

Good, comfortable stay with pleasant staff that were friendly and responsive to my needs.

Exceptional

The staff was very friendly and accommodating. We requested a refund based on the condition of the room we were assigned (another room could not be accommodated), and the staff was very friendly and helpful in facilitating the refund. The location worked out well for what we needed. The room had a distinct unpleasant odor to it, and was not in the best condition. But the worst part: my wife, daughter and I stepped out for a commitment we had. The weather had cooled off at night. When we got back to our room we turned the temperature up on the room’s AC/heating unit. When it turned on the room was overtaken (badly) with the smell of urine. We couldn’t stand it, collected our belongings and headed to the front desk to inquire about a refund.

The staff was very friendly and accommodating. We requested a refund based on the condition of the room we were assigned (another room could not be accommodated), and the staff was very friendly and helpful in facilitating the refund. The location worked out well for what we needed. The room had a distinct unpleasant odor to it, and was not in the best condition. But the worst part: my wife, daughter and I stepped out for a commitment we had. The weather had cooled off at night. When we got back to our room we turned the temperature up on the room’s AC/heating unit. When it turned on the room was overtaken (badly) with the smell of urine. We couldn’t stand it, collected our belongings and headed to the front desk to inquire about a refund.

Staff was great, shuttle service was out of service during our stay.

The age of the place showed the flooring in elevator and public space and the chalking in bathroom. Also, the lighting in the room was horrible. Two bulbs were burnt out and we didn't tell them till the next morning. Even with the bulbs replaced it still was very dark.

I liked the help, breakfast and closeness to the airport. The van driver was excellent. The age of the place showed the flooring in elevator and public space and the chalking in bathroom. Also, the lighting in the room was horrible. Two bulbs were burnt out and we didn't tell them till the next morning. Even with the bulbs replaced it still was very dark.

Breakfast buffet is second to none!!!!

Included parking, nice breakfast and good location

Everywhere was clean. The chair in our room was broken.

Everywhere was clean. The chair in our room was broken.

Location Everything was awesome

Location Everything was awesome

Exceptional

I will not be staying there again at all ever!!

Very good

Exceptional

Front desk personnel were excellent when checking in

Room was musty smelling and shower had extremely week flow Front desk personnel were excellent when checking in

Very clean room. Good breakfast.

The girl who attended to me deserves a raise in her salary.

Staff went over the top to make sure all of our needs were met

Young Lady at checkin was very friendly and helpful quick and easy checking in

Nice room. Good choices at breakfast. The majority of the staff was very pleasant.

The staff was so amazing and helpful and the rooms were clean and comfortable, this was my second stay visiting family and will always be my go to

Good place to stay would stay again

The bad smell in our room made my wife vomit, right after eating that good breakfast. Bummer! Then we were off to the airport to return the rent a car.

Every thing was good except breakfast double egg and double sausage not very good staff was asking for your room number before you got breakfast which was odd I have never been ask that to get breakfast

Friendly staff

Clean n nice. Pretty close to airport

Good breakfast

Delicious breakfast

Good breakfast, free shuttle from the airport, staff helpful, clean room

Every time I come to Houston I stay here it’s the best. I have no complaints I totally recommend. The breakfast is fresh and they keep that area clean.

Great place to stay. Convenience to restaurants, clean, and staff kind and helpful.

Beware of the night security, supposedly a dangerous area of town. Never had to show proof of my hotel booking while been blocked from coming into the hotel parking lot before. Thought I was at the wrong place at first.

Everything was good I will stay again

N/a

They never disappoint. Well maintained & friendly. We were there for just 1 night but we can always depend on positive consistency with this hotel chain.

No matter the side your room is on the freeway is heard but with a fan it drowns the sound out.

I didn’t eat breakfast because I had to be at the airport around 5:30am. The parking was excellent because it was convenient.

R

Clean, great rooms, attentive staff, great breakfast.

Our stay was great. My only issue was that the hotel only has 2 entrances. One of the entrances was blocked by the hotel shuttle the entire time we were there. I was told by the clueless receptionist “this is just what we do.” This is a major code violation, and it has been reported. I was further informed that there was no staff available to move the shuttle. So that means if there is an emergency and everyone needs to vacate the property, no one can move the van? Ok. Got it.

We arrived way earlier than expected, but the front desk didn't bat an eye to call housekeeping and get a room ready for us and allow us an early check-in. The breakfast in the morning was great, hot and fresh! While it is an older building, it is well-maintained. Definately, will stay here the next time we are in town.

Good customer service very clean breakfast was good environment was good

Perfect place to break up our drive to Galveston for a cruise the next day. We arrived late and the front desk staff was very welcoming, sharing water and amenities. Breakfast the next day was great and room was just what we needed.

Very nice staff. Ideal area

very functional for our travel purpose, well communicated.

Nice stay!

Overall stay was great, but the shower needs remodeling. Cond

Laundry room adequate. Staff was great.

Friendly front desk staff

Clean and the friendly staff was a plus

I love the different breakfast each morning also

Great place.

Due to weather unable to drive north and they let us check in early.

Very friendly.

It is a comfortable stay. A little noisy due to its location but that is why you stay here. Clean, feels safe and breakfast is pretty good.

A very lovely place to stay while visiting

Great hotel I always love staying here

Check-in was difficult, they couldn't find my expedia with confirmation code, made 3 werks prior. The staff was very nice, shuttle from car rental lot was so appreciated as was the Lyft to airport.

Breakfast was really good and up to standards

Room was clean, great housekeeping

T

Didn’t like the breakfast menu and quality could be better

Clean and comfortable. Amazing staff!!!

Our room was clean/comfortable, and breakfast was fantastic.

Staff was great, clean room, good continental breakfast. I had a great stay!

Clean room, neat interior with clean bathroom

Everything was great with the exception of the greeting at the front desk. I am an IHG member but didn’t have my number readily available. The young lady noted down my phone number and email address and I never heard back from her. The person in front of me received the complimentary goodie bag, no questions asked, and as I walked back into hotel with my luggage, I noticed she also gave a bag to the man in line behind me.

Breakfast was great

yes

Houston, Texas, and I’m so grateful for the outstanding service we received throughout our stay. The staff were incredibly welcoming and attentive, making us feel right at home from the moment I arrived. A special thank you to Stephanie and Lele—they truly made our stay memorable. Stephanie was professional, kind, and always ready to help with anything I needed. And LeLe was wonderful—her warmth and attention to detail stood out every day. One of the highlights of my stay was the breakfast. It was delicious, with a great variety of options to choose from. LeLe made sure everything was perfect each morning, and her friendly presence made breakfast feel like a treat rather than just a meal. The room was clean and comfortable, and the overall atmosphere of the hotel was peaceful and inviting. I highly recommend Holiday Inn Express & Suites - Hobby Airport Area by IHG Houston, Texas in Houston to anyone looking for a place where genuine hospitality shines through. We will definitely be back!

I love my stay there, I love the size of the room very big and the front deck are very active to responds to customers and very nicely. My next time in Texas I will always choose you guys

Room size was roomy, front desk clerk was helpful and housekeeping was made sure we had plenty of towels!

Found trash in the parking lot twice (2) current days. Brought it to the staffs attention and it was ignored after they Stated they would clean it up.

Very clean. I love that they offer items you may have forgotten such as a toothbrush and toothpaste and shower cap, and ear plugs .

Convenient location for us, excellent mattress, friendly staff

Breakfast utensils could have a separate place to be set next to food so that warmers could be completely closed and food could stay fresh. Also, extended breakfast time till 10am would be nice.

The shuttle service should be 24 hours the lady that do the breakfast was great the place is quiet and well kept overall everything was excellent for me..

The staff was amazing and the facility was well organized and clean. We will be back to visit in Nov of this month year

Airport shuttle was amazing. The staff was so attentive and even allowed us to Check in early. Our room’s air conditioner was broken when we first checked in. I called the front desk and it was fixed within minutes!

Awesome

Yes good breakfast

The staff are nice, and breakfast is good

Great food options and great staff

Overall good experience with nice facility and pleasung staff

Great plaza and location. Place was clean and staff was friendly at all times. Will be staying again in the future. Highly recommend

This was a family visit trip. This was in a safe area. Clean inside and outside. Staff were great. Stephanie at front desk was great help on finding places around our hotel. The breakfast was wonderful. Hot food clean and great juicers and teas. The rooms were clean and beds very comfortable. Little noises from I terstate traffic but overall very good place to stay.

Neat and clean rooms

Beds were super comfortable

Close to the airport; Gas station next door; Friendly staff

The property was nice and quiet with friendly staff. Conveniently located next to a gas station so you can fuel up and purchases snacks and other necessities. Only negative was that our tv kept disconnecting from cable service, but the staff was great and rectified the issue and there is no full length mirror in the rooms Otherwise, great stay.

Great!

Property need some upgrades.

Everything was good the breakfast was good also

Airport proximity

The rooms where clean the breakfast was delicious

Great stay

Very nice people. Good breakfast. Very quiet and comfortable. Next to a gas station/mini mart if you want beverages. Fridge and microwave in room. Just overall pleasant.

It was a pleasure staying here for the three nights, friendly staff and clean will stay again

Nothing

The hotel is very clean and the breakfast was a welcome bonus. However, I was double charged for the room and the only explanation I was given was that it was a “training error”. Still waiting for any type of refund or charge to fall off.

Tub was extremely slippery, just the water and the tub no soap yet while showing I almost fell 6 times. I was having to bend down and hold the side of the tub and still almost slipping. My son as well who is 6ft was just rinsing off his legs and almost slipped and fell a few times as well.

Everything was good

Great hotel. Check in was great and breakfast was good. Quiet and east parking

The customer service was great and the staff helped us out in all ways possible. It was lovely.

Good Overall. Excellent HOT Breakfast, very clean Hotel!

Safe and affordable