Holiday Inn Express & Suites Houston East, by IHG

Everything was perfect the staff was friendly at check in and out

It was adequate and served its purpose. No more and no less. The room was very expensive for what it was. The carpets were stained, the furniture was stained, even a pillowcase was stained. it was obviously an old hotel that had been somewhat refurbished.

It was adequate and served its purpose. No more and no less. The room was very expensive for what it was. The carpets were stained, the furniture was stained, even a pillowcase was stained. it was obviously an old hotel that had been somewhat refurbished.

I Really Enjoyed The Stay

Great

The hotel was great!! Better than I expected. I love my room and definitely will be back to this location. Highly recommend and the staff that checked me in was so helpful.

The property was located in an area with restaurants and stores within walking distance There wasn’t anything to dislike about the property

The property was located in an area with restaurants and stores within walking distance There wasn’t anything to dislike about the property

Travel for business, was wonderful and clean

What was good was perfectly fine, but there was nothing particularly special or memorable that I would say I really liked. The employee who assisted me was very unfriendly. She did her job, but her attitude made the interaction quite unpleasant. When I asked why I was being charged $100, she told me it was simply a hold. I showed her that it was actually appearing on my credit card as a charge, not the way a hold normally appears in my card portal, but she dismissed my concern. The $100 is still showing as a charge on my card, and I hope it will be reversed. Overall, the level of service was quite poor. The room itself was acceptable, although somewhat dated, and I don’t think the price was consistent with the quality. The air conditioning was also inadequate. I had to set it to 61°F just to get the room reasonably cool. Normally, setting an air conditioner to around 71°F should make a room feel quite cool, so the system was clearly not performing as it should. Overall, between the service, the condition of the room, and the air-conditioning issue, the experience did not justify the price paid.

What was good was perfectly fine, but there was nothing particularly special or memorable that I would say I really liked. The employee who assisted me was very unfriendly. She did her job, but her attitude made the interaction quite unpleasant. When I asked why I was being charged $100, she told me it was simply a hold. I showed her that it was actually appearing on my credit card as a charge, not the way a hold normally appears in my card portal, but she dismissed my concern. The $100 is still showing as a charge on my card, and I hope it will be reversed. Overall, the level of service was quite poor. The room itself was acceptable, although somewhat dated, and I don’t think the price was consistent with the quality. The air conditioning was also inadequate. I had to set it to 61°F just to get the room reasonably cool. Normally, setting an air conditioner to around 71°F should make a room feel quite cool, so the system was clearly not performing as it should. Overall, between the service, the condition of the room, and the air-conditioning issue, the experience did not justify the price paid.

The staff was very helpful and the room was clean

Clean,excellent staff,great location for dinning and entertainment.

Everything was great and the staff was very helpful and. Great customer service from everyone there. Will definitely book again.

Everything was great and the staff was very helpful and. Great customer service from everyone there. Will definitely book again.

the room smelled like the damp, the air conditioner has a bad smell to it.

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I have stayed at plenty Holiday Inns and this breakfast wasn't the best. Facility was clean but they can definitely spruce it up a bit. There were stains on the couch and bench inside the room. Mold on bathroom walls and the carpet in the hallway had muddy footprints. Overall nice hotel but needs a deep clean in my opinion.

I have stayed at plenty Holiday Inns and this breakfast wasn't the best. Facility was clean but they can definitely spruce it up a bit. There were stains on the couch and bench inside the room. Mold on bathroom walls and the carpet in the hallway had muddy footprints. Overall nice hotel but needs a deep clean in my opinion.

Pool was very clean. Good location. Bedding was not fresh

First night had dirty bedding

First night had dirty bedding

Pool was very clean. Good location. Bedding was not fresh

10tp 10

Nice big room with 2 king beds and sitting area. Êxcellent breakfast.

Like that room was clean and breakfast was available and ready

I liked I was able to do a late check out. The room was so comfy. N/A

I liked I was able to do a late check out. The room was so comfy. N/A

Good service

Staff were amazing and professional and nice room.

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*

Other than that, location was in the perfect distance to downtown. It had multiple food and shopping options nearby, and I felt safe. We went during July4 and got a great show of fireworks.

My grandmother room was humid and wet, smelled damped and they didn’t have any other rooms for her to move into. Lamp shades were filthy.

The hotel is poorly kept. Staff is not rude but definitely not friendly. Front desk staff has zero clue of what's the policies there. Took 30 min to check in. Only 1 male night desk worker was friendly. Mold in the showers,mold in the pool, broken dryers, stains on the carpet, filthy entry ways, raccoons running past the front door. only good part is the ladies who clean the rooms. Super sweet and helpful

Everything was clean and working No problem

Everything was clean and working No problem

Dirty, in bad shape, bad employee attitude... not recommended. The worst HolidayInn Express by far.

Everything was good.

Muy buen hotel, en buenas cibdiciines, buen desayuno. Muy buena opción para hospedarse al este de Houston.

I liked everything.

I liked everything.

Perfect.

Very clean. Loved the spacious room and very calm environment. It was not noisy at all. One of my favorite stays so far.

The Ac in my room was very noisy. The refrigerator was noisy and it was very annoying in the evening.

Clean room

The staff was great and the rooms were excellent. Easy access to anything we wanted to do.

Hotel carpet was loose and cause everyone to trip the grout on the shower was falling out and the tiles was falling loose from the walls we found cockroaches in the bathroom

The hotel itself was clean. The hotel doesn’t require you to register your vehicle and my car was towed. The car was allegedly parked in the wrong place and the didn’t call to ask it to be moved bed or make sure it wasn’t a guest. The staff was rude.

Very nice. Would recommend.

clean room

Breakfast was good.

Great service, very kind and helpful. Front desk was very professional.

The room was extremely comfortable and we slept very well

Smelled great and kept clean. Very comfortable and great breakfast⭐️

Great breakfast and very comfortable room

Nic

Furniture could use some cleaning… Took awhile for the sink water to run hot.

Water all over the rr when you shower

Our reservation was cancelled without my knowledge. I arrived for my stay only to be told that our reservation had been cancelled. I was told that an email was sent to us but I received no such email. Terrible experience to travel half way across the country only to arrive and be told that your reservation is cancelled.

I went on the first night to get ice and a roach came from underneath the ice machine. I made sure that I did not leave any opened food in my room due to the depth of the door to floor ratio of Room 126, the height was enough to push a bagel under the door, which should not be able to happen. The room was spacious with the two king beds, which was a joy sleep on each night. The mattress was of great qualty.

Breakfast was not that great, amenities in room half way worked

Service not good

Room smelled moldy, shower didnt have much pressure. Breakfast was great but need more than one person to keep the food refilled. Beds and pillows very comfortable. Good place just needs some updating.

Spacious room!

It had a very moist smell

The room was amazing and omg the bed was so comfortable I didn’t wanna get out of bed

Great breakfast & loved the king size beds. However, room could use updating and a deep clean. Traffic from interstate was LOUD. Walls & ceilings were thin. We heard people walking above us and doors opening & closing into hallways at all hours. No hot tub as listed as an amenity. Would not stay again.

Staff was extremely professional. The facility was in top-notch condition and my stay was the same.

Nice hotel stay! Loved the 2 king bed option, great for my older kids and my husband and I. Staff was friendly and breakfast was really good with variety! Would stay at again!

Window AC was loud and did not cool enough. No water pressure.

Clean rooms nice place

Room was clean. Check in was quick and easy.

The staff was really nice. Room could use some upgrades. AC didn't cool well, had a musky smell and sofa had stains.

Front desk lady was nice and was able to answer questions i had upon checking in. Exercise room was hot like a sauna not sure if that was intentional. Breakfast hot 1st day but meat was cold 2nd day and little wet as if it was out of freezer. Besides hearing kids in hall and slamming doors in the middle of the night, the room was nice. Kept fan on in bathroom otherwise it smelled kinda like mildew. AC worked very well and the ceiling fan was an added bonus.

Friendly staff. Room was clean. Stayed 2 nights and on the second day we had new towels without asking. A plus. Free breakfast was good and had a variety to pick from.

housekeeping staff did not clean room or provide clean towels for multiple days stay

Check in was smooth and the room is clean and roomy.

Everything was amazing

Excellent!

Large spacious comfortable room

Clean, friendly staff, great breakfast.

good

Good experience

Great. Very polite staff. Very very nice.

Swimming pool was dirty, housekeeping came in my room without permission. One staff member was very rude, very smiled when checking in. I overheard a conversation when checking in how the front desk booked 2 customers with the same room.

the staff was great and helpful

Very spacious and clean rooms.

Clean place to stay, free breakfast and easy to find

I had a nice stay just old smell in the room shocked me. Woke up and carpet was wet AC leaking, that would maybe explain why I was hot, not sure. Breakfast was great, real cooked food not just things u can grab.

Very nice clean and friendly with good breakfast

A

Good location and nice pool

I should have asked for another room, but I didn’t think any were available at the time. I really hope management takes this feedback seriously because this hotel has great potential!! Everything else was great, just disappointed in the room this time.

The location was decent for us. Far enough from the big city and close enough to NRG stadium. I liked that it was set back by a shopping center. Felt safe. Newly updated. Nice looking hotel. Double king beds AND a ceiling fan were my favorite parts! The smell when you opened our room smelt like mildew/wet. They had a humidifier in there so I assume there was some type of spill. It was awful. The people above us had kids stomping and running all night long. I had to complain at 1am and 4:30am and I was finally able to fall back asleep. Pool area is nice. Breakfast was great! We did have a decent sized spider in the room.

Overall good place to stay with kids

Clean and cozy

Amazing

Myrna at front desk was very helpful and courteous and went out of her way to make sure we had a great stay

Great experience

Great place

Very clean, first hotel bed that was so comfortable. Pillows as well. I slept so good. Friendly staff.

Rooms spacious and clean. Friendly staff.

Great beds and pillows. Great staff. Wonderful gal in charge of breakfast. Just a little sketchy with some of the more long term guests

Nice breakfast, excellent services, beautiful room and pool

Great stay. Easy to get on and off the highway. Plenty of good places to eat around the hotel

A

I absolutely loved Ms. Brittany! From check in to our night cap she was so amazing ans friendly. She was so personable with my children and they loved it!!

Good

Staff was friendly continental breakfast was good

The pool was filthy, we asked if they could clean it and they said No and that it hadn’t been cleaned for almost 3 weeks

Very nice hotel. Good breakfast.

Great size room and love the double king beds and free breakfast

Clean

The furniture was srained

Clean stay

False Advertisement... Lied about having an indoor pool and hot tub.

Great place

Mold in the shower. Stains on the lamp shades and carpet.

The easy one button press pancake maker was a hit.