Holiday Inn Express Hotel & Suites Houston NW-Brookhollow by IHG

Very nice

good breakfast

Carpeting in the hallway was quite worn, room showed wear, the room door actually had a gap at the bottom right side, neighborhood

One thing that I have to bring up is that. I was forgetting to bring water but, the fresh water that this hotel has right by the elevator. Was a life saver for me 👍. Overall excellent!

Clean room and good breakfast

Great customer service check-in was easy and quick. check out was easy and quick. great property.

The staff was extremely friendly and were always looking to help.

All good

The room had a weird odor, but it was clean. The hotel needs some outside work (paiiting) because it has like black mold on the walls.

El personal fue muy atento y el amuerzo fue muy bueno

Me my charge was for the room so I don’t understand this extra charge.

This was a great stay. Will stay again in future!

The room was very big and clean. The bed was so comfortable. The breakfast was good had a variety of items. The young lady who checked us in was so vey nice and friendly

Staff is terrible

It’s a no frills hotel. Pretty plain, breakfast is boring. For the money it did the trick.

The front desk people were so nice and friendly. They called to check in on us after we got into our room to make sure our room was good. Breakfast was delish. We always love holiday inn having their turkey sausage option since we don’t eat pork..+ the cinnamon rolls are awesome. Clean room, comfy beds. I enjoy staying at holiday inn express

Room clean, staff is nice. Good service.

Clean room , quiet hotel

Very clean and organized

Quite rooms and very good air-conditioning unit specially during this summer season.

Clean, friendly staff. Pool not so good

Car blocking the driveway.

Location near the purpose of the trip. Mattresses were pretty comfy. Towels were worn out. The fridge could not be used d/t its noise. There were bit enough plugs that worked near the beds. There were no USB plugs. When I requested an additional blanket I was handed a folded sheet! (They did finally find an actual blanket.)

Very clean and quiet. Great breakfast and friendly staff

This was a very nice stay for our weekend. Staff very helpful,clean room and facility, hot breakfast with plenty of food ! We will definitely stay here again!

Everything great with the stay. Room comfortable and good breakfast. Would stay again.

Clean room staff courteous

Walls were absolutely gross and plaster/paint falling off the walls. Bed was clean but everything else was NOT.

Exceptional customer service from front desk and hotel management

All good, very clean and nice personnel.

Smelt like weed. Uncomfortable beds. Hate the toiletries

Nothing

great breakfast!! great staff.

Clean room. New carpet

Short stay

clean rooms yet you know they have been trying to do upgrades very accessible place

Great location and people really kind..

It was clean and comfortable and the staff was nice.

Very nice hotel would reccomend

Everything was good, but the room was a little noisy due to the highway traffic

Did not eat breakfast, and did not use the Gym

clean rooms and spaces

Very Nice Staff Clean rooms

Staff friendly Breakfast could have been better and pool had dirty chairs the air control system was not working had to turn it on by the actual air conditioner

Location

Excellent and very very clean! Staff was amazing, so helpful and checkin was so fast.

Great stay. Would definitely book again.

Everything was satisfactory

Everything was great awesome

The water pressure in the bathroom sink was strangely weak, but that was the only small quibble for an otherwise wonderful stay.

Excelente servicio

Good for the price. The bed was great, nice and firm. Pillows were very good. Bathroom was very good. I didn’t notice if there was a vent fan. The shower was a little odd init was a hand held that didn’t tilt but I managed to adjust to get the spray as normal as possible. Our room was in the middle and appeared to be adjacent to a utility room. The builders missed soundproofing because I could hear the water above and around rush and someone brushing their teeth. The AC unit was loud but cooled effectively and I’m accustomed to most hotels this level being that way. It provided some white noise. But a big Wow! was they offfered Bigelow Constant Comment tea (bags) in room and breakfast. I just got coffee and tea to go for breakfast but looked ok. My wife loves that stuff! I was concerned about the area and overnight parking but we got away ok. (Maybe the proximity to the FBI building helped! I doubt it.)

The staff was helpful and the room was clean.

The friendly staff, clean and beautiful room, along with an excellent breakfast and convenient location made our stay perfect.

Very nice place, staff was great…will stay again

Great room and stay. However, the water pressure for shower and sink was very slow

The hotel was nice overall. It is located in a desolate area.

Nice, clean, quiet place to stay. The staff was amazing. I liked that this property was off the freeway a little. No traffic noise! I’d definitely consider staying here again.

Dirty couch

Quiet,convenient. I’ve stayed at least two or three times before this location. The breakfast was hit or miss during this day. One morning the staff arrived 45 minutes late to open the breakfast. Front desk staff was very pleasant.

they made a mistake and booked my hotel in Houston but i was in Dallas I called to try and get it switched to Dallas they said they cant switch properties so i lost 154 dollars. they literally took my money so yeah book somewhere else

Great hotel . Great location. Lots of choices for meals and entertainment in the area. The breakfast was hot all three days we were there we will be coming back.

Room was clean, staff was friendly

The room was spotless and the staff were super friendly and helpful.

The hotel is very clean. Staff is extremely friendly. It was very quiet and cozy and I woke up to a very nice breakfast buffet. The breakfast buffet was very surprising because everyone always serves the same thing. I don’t eat pork and I was very surprised to see that there had turkey sausage, big deal to me.😊

I like the size of the room. Nice and quiet. Able to get a good night's rest. Staff was friendly and helpful

Loved the location Nothing it was great

This was an excellent place to stay. Great location to my family I was visiting. Noon ck out was very nice! Quiet!! Comfortable bed. Perfect for me.

Rooms was clean staff was nice just the breakfast was ok not much options

Check in was great, beds comfortable, room was spacious, breakfast was good, and most of the staff was friendly and helpful.

Spacious, quiet room with comfortable bed. Friendly staff

Great

The Property smelled wet , and the water pressure was terrible in my room The property looks nice really pretty but it needs to be updated. The Front desk Lady was absolutely awesome very attentive

Everything

Employees were very gentle and friendly, food was always warm, very clean spaces.

Clean and comfortable. Super nice staff!! Only complaint was hot water was lukewarm at best. Pancake machine for Brea not working but warm cinnamon rolls were tasty.

My room was cozy and clean. The front desk staff were extremely helpful and professional.

Great.

All was just great !

Excellent like always,

The room was very clean and staff very helpful

Clean Room

Perline???? My is Jero however I had a great stay everyone was wonderful and very professional at checking we was treated very very good 👍 thank you

Great service

Check in

The breakfast was amazing

N/A

No USB ports in room .

Nice staff, clean rooms, great smelling hallways, breakfast is good enough to get the day going.

Front desk really nice asked if we needed help with anything to let her know right away. Room was clean, very quiet and breakfast the following day was good. Definitely will come back!

Good

Clean and comfortable rooms!

breakfast n/a

Clean room, helpful staff especially that guy that works weekend overnight. Breakfast was not good, limited options, same thing served everyday. Otherwise quiet and convenient for our trip.

The room is dated, needs new carpet-there were stains on it as well as what looked like gum stuck in 1 area that'd been there a hot minute. Also the bars that hold towels in the bathroom were coming off wall. Needed a deep cleaning of the bathroom door as well or maybe new paint. Also didn't care for how thin the walls were. People were coming into their rooms at 1am and could hear them talking and showering.

Very Good

Very clean Room

Only stayed for three nights. Two of those nights the tv wasnt working.

Very clean

I really liked this hotel, especially the cleanliness. I also plan to stay there again.

The staff are available 24 hours and welcoming.

The stay was pleasant, breakfast good and staff was great. It was a very comfortable experience.

Well our celing was dripping water, there was hole in the wall that was patched up but never painted and it smelled like cigeratte smoke.. Pretty nasty place.

Wish it was better foood options but good was okay. Hotel was clean.

.

Beautiful clean place

Very clean and well taken care of. 2 cars were stolen from property the night before we checked in. There are no dollar changing machines for w/d and front desk had none. Ice machine only on 3rd floor. Very loud doors.

Water pressure was low

Staff was great! Rooms were spacious and clean. They cleaned the room every day without you haveing to request it. Several stores and restaurants close by. The only issue is that there are only three chairs by the pool and the water doesn't get hot enough in the shower. I would definitely stay here again!

Place was calm, had good breakfast, clean, & never had any problems

Great place! Big room that was really nice

The room was updated,

Didn't accommodate us at all, I paid for 2 queen size beds reservation, they only had 1 bed available on top of that they wouldn't lower the cost to the 1 bed price that was only available.

I did not like that the tv's were old no netflix nor able to connect gaming systems through hdmi.

We had very good space and comfortable bed, Breakfast was good! We have some issues with the payments, we received extra charges but at the next day they contacted booking and everything was resolved

Easy assess ability from highway.

Typical, solid Holiday Inn Express.

Staff is nice and helpful. Hotel is clean.

Everything was great!

Nice little spot and they had dove products for toiletries which felt fancy and the breakfast was good and seemed like they refilled it often!