Hilton University of Houston

Always nice to stay clean rooms good customer service

Convenient location to Univ of Houston. Hilton quality.

I don’t really have any complaints but the lids of the Togo cup of complimentary coffee in the room was super dusty. There is no dusty spot in the room but that.

Everything the hotel was just lovely Construction, but that's improvement which is a plus.

Pleasant

Amazing to perfection! I would highly recommend!

Pretty amazing stay

Staff were all great. Eric’s restaurant staff was wonderful as well. LOTS OF CONSTRUCTION GOING ON ( July 2026)!!!!!!There was very little visibility/instruction provided as to how to get to the property. My gps took me to the area and I drove around for 1.5 hours trying to figure out how to get to the hotel. This was my first time in Houston. It was raining and very dark. The signs were not pointing in the right direction and the area to the garage said road closed. I was so disappointed. I then ended up on a street that lead to a very “interesting looking” part of town. I got lost called the property twice. The female who answered said she would send someone to meet me that didn’t happen. The other person basically just told me to use my GPS. This after I told him 10 times I was using the GPS. It appeared English was neither of their first language( not trying to be offensive. Maybe they didn’t understand what I was saying) . After waiting for the person to come meet me for about 20 minutes in this “interesting” neighborhood I made the mistake of calling Houston police. I was in full meltdown mode at this time because I was completely lost, unaware of my surroundings and didn’t feel safe. They gave me the run around and finally the dispatcher said he would send someone(7/23/26 approx 9pm—10pm). I waited for 45 minutes the police never showed up …wow …thanks for nothing Houston police!!!!!! I called the property again and this time I was able to speak to William at the front desk who became an instant life saver. Though the first 10 minutes he had to hear me meltdown, he was exercising as much patience as possible. William stayed in the phone and was my personal gps until I arrived. So thankful!!!!! Overall stay was good. I DID NOT like how dark the rooms were. I’m not understanding this new decision with hotels to have less light. I could barely see how to apply cosmetics in the bathroom it was so dark . Night reading, for me, was also a challenge.

Staff were all great. Eric’s restaurant staff was wonderful as well. LOTS OF CONSTRUCTION GOING ON ( July 2026)!!!!!!There was very little visibility/instruction provided as to how to get to the property. My gps took me to the area and I drove around for 1.5 hours trying to figure out how to get to the hotel. This was my first time in Houston. It was raining and very dark. The signs were not pointing in the right direction and the area to the garage said road closed. I was so disappointed. I then ended up on a street that lead to a very “interesting looking” part of town. I got lost called the property twice. The female who answered said she would send someone to meet me that didn’t happen. The other person basically just told me to use my GPS. This after I told him 10 times I was using the GPS. It appeared English was neither of their first language( not trying to be offensive. Maybe they didn’t understand what I was saying) . After waiting for the person to come meet me for about 20 minutes in this “interesting” neighborhood I made the mistake of calling Houston police. I was in full meltdown mode at this time because I was completely lost, unaware of my surroundings and didn’t feel safe. They gave me the run around and finally the dispatcher said he would send someone(7/23/26 approx 9pm—10pm). I waited for 45 minutes the police never showed up …wow …thanks for nothing Houston police!!!!!! I called the property again and this time I was able to speak to William at the front desk who became an instant life saver. Though the first 10 minutes he had to hear me meltdown, he was exercising as much patience as possible. William stayed in the phone and was my personal gps until I arrived. So thankful!!!!! Overall stay was good. I DID NOT like how dark the rooms were. I’m not understanding this new decision with hotels to have less light. I could barely see how to apply cosmetics in the bathroom it was so dark . Night reading, for me, was also a challenge.

N/A

Good, staff very courteous and respectfully and quick to respond Price expensive and no microwave in the room

Good

Good, staff very courteous and respectfully and quick to respond Price expensive and no microwave in the room

Very clean room. Staff were amazing. Had a small problem with door lock and for the inconvenience they immediately compensated me by adding miles to my account. This is like my 3rd time staying here and will be coming back.

Exceptional

Staff very friendly Room had mold smell, but reception was quick to change room.

In the campus Restroom sliding door

In the campus Restroom sliding door

Exceptional

None

Great staff, clean and convenient location for a swim meet at the campus natatorium. The only issue is some limitation during the weekend for food or early breakfast around (before 7am) at a walk distance - during summer. Overall, really nice and we would stay again.

Superb

Exceptional

I little difficult to find , over very good quality, services and location

I little difficult to find , over very good quality, services and location

Extremely friendly staff. Cleanliness of the room. Facilities were amazing and location was great.

No parking

10/10 stay. Clean room, helpful staff. No complaints.

We will definitely be staying again.

Good

Always an amazing experience at the Hilton University of Houston hotel! It has always been my choice of hotel to stay at when I go to visit my daughter at the University of Houston. The associates are very friendly and always go above and beyond to make our stay more comfortable! The hotel is immaculate! The rooms are spacious and the beds are very comfortable! Breakfast isn’t included, but Eric’s restaurant on site serves delicious breakfast, lunch and dinner. There’s also a nice gym on the 3rd floor with up to date equipments. Overall, my family and I love this hotel! It can be expensive on some nights though!

Everything was great

Great stay! Definitely recommend.

Booked here for a graduation. It was a 15 min walk to the ceremony, so it wasn’t too bad. Room was clean and spacious. Bed was a little uncomfortable for my wife and I, but overall, it was a good stay

We were here for a competition. Despite the roadwork and construction, it was fine.

The hotel was clean, staff were friendly and the location was perfect for our event. I will definitely stay there again.

I can't remember the last time I stayed at a hotel that was this immaculately clean. Housekeeping staff was incredible. Most front line staff are students from the University and you can feel how excited they are to be learning their craft. Awesome experience all around. Would go back in a heartbeat.

Clean and big room

Clean rooms

Beautiful hotel …very clean & rooms very nice! Staff was super friendly and welcoming!

Hotel was great. Staff was great. Breakfast at the restaurant was great. Our only complaint is the hours for the pool (rec center) change every day and can change throughout the day so when we wanted to swim we missed every window that they were open. Other than that great stay.

Not really

Great staff. Very friendly.

Very convenient and comfortable

Parking was weird

Such a clean and beautiful hotel. Staff was very accommodating and friendly

Great facility!

Excellent property !

Very clean and the breakfast was delicious. There was a bunch of construction outside but it would have been nice to have a place to relax outside.

Booking was easy, staff was super friendly, and the location was perfect for what I needed!

The staff were excellent. Room was fine. The restaurant was great!

Room was clean and the staff was very helpful

Great

Hotel was clean, staff was friendly.

The room was great. It was spacious and fit my family of six.

Clean rooms but they put us in room 830 directly next to elevator. We could hear elevator all night.

The bed! Lol

Free breakfast made this great. Wouldn’t have been happy without it. But people are nice. No food around unless school is actively in session

Room is nice just hope you still have complimentary breakfast like before

The restaurant could be better food wasn’t good

The hotel was very conveniently located for what we had planned this weekend. Staff was very friendly from check-in to check-out. Breakfast was delicious and I loved the variety of options available.

Staff were knowledgeable and helpful

Yes always clean room, great staff just disappointed on this last visit with onsite restaurant.

Great location, great room, no issues at all and would stay again.

Perfect room

Excellent stay — clean rooms, attentive staff, and convenient location right on campus. Truly top-notch service from start to finish.

Construction around led to limited movement. Breakfast was not included.

Everything was AMAZING!

The hotel lobby is spectacular and welcoming! The rooms were immaculate and the beds were so comfortable. The gym is open 24 hrs. and it’s perfect for a workout any time. The restaurant onsite is an excellent place to grab a quick bite or enjoy a meal with friends and family. The restaurant also has a bar. It’s a family friendly and business friendly hotel! Will continue staying here to visit my daughter at UH.

Wonderful staff! So friendly and helpful.

Nice place, inside university campus.

Nice place to stay

Overall decent property

This hotel will be rated even higher once UH completes this massive construction project (in 2027) - the front entrance is completely blocked, and it’s confusing to know where to be dropped off due to detours and one-way streets. However, once you enter the hotel, it’s quite nice here, and the front desk staff is excellent.

Construction made it a little challenging, but everything else was great. Staff were super helpful and provided great guidance.

The hotel hence take advantage of this particular clientele to overcharge for they offer. The Hotel is old, the carpets are old, the AC unit not only old and very noisy but the air sanitation is questionable. The Amenities are poor, the checking/reception area is uninviting, they have those showcases of the hotel history, who gives a damn about their history, but no comfortable seating, no TVs, no continental breakfast, not even complimentary water or coffee/tea you find usually hotels of comparable stars. This is done in purpose to force patrons to use their cafeteria (Eric’s Restaurant which is a restaurant only in the sense that they over charge for their plates). Parking is a separate surcharge. The flagrant greed is apparent in that the hotel is staffed essentially by students in The Hospitality Département taking advantage of them and paying them peanuts without benefits. Add to all of that, the hotel, because it is part of the hospitality department of the university, may be benefitting from low or no state/federal taxes, low utilities bill, and low or no cost of the landscaping and beatification environment. That means taxe payers are subsidizing the hotel indirectly and paying higher prices for their stay than what they would pay at a comparable hotel, and getting shittier accomo

Service was good

Perfect for new students and families.

Loved it!

Friendly, welcoming staff. The beds are really comfortable and the a/c works great.

Well run, courteous,

Good

I loved the location since I was there to tour University of Houston. The bed was a little firm for my taste but still comfortable

Clean and safe

Awesome Hotel.

Loved everything about the hotel except $30 parking

Clean rooms , clean hotel

The property was convenient for our purposes visiting. The pool is not convenient or in anyway part of the hotel which was disappointing for my child.

The staff was especially helpful!

Very clean, quiet, and cool! Close to our events and lots of pretty outdoor areas nearby. Some construction had some roads closed, but it was still manageable, and we enjoyed the hotel and especially the staff! Trey was so helpful and courteous!

👏

Easy to get to the hotel from the airport using city bus and tram.

Excellent customer service. Nice area.

This property is right at the university is very convenience and I feel safe to stay at the hotel

Stay was great. I made a great choice o

Thanks

We will definitely stay at this property again. It was quiet and extremely clean. The staff were so kind and helpful.

Clean Hotel, helpful staff

Perfect for graduation

We've stayed here a number of times and have always been happy; this time was not the same. We tried to check in at 4:30 and were told the room wasn't ready even though it was past check-in time. We ended up having to wait in the car until 5. They offered to waive parking, but then when we go the receipt, we found they had waived it and then re-added it. We had dinner at the restaurant, and it wasn't very good at all. My rare steak came out well done, and food quality wasn't anywhere near what it was in the past. Then the fire alarm went off and we had to evacuate while fire department investigated. Finally, water pressure in the shower was awful, it would get very strong, then very weak and alternate ever 3-5 seconds the entire time, like the pump couldn't keep up. The shower didn't drain well either, so you were standing in an inch or more of water waiting for the pressure to come back enough to wash your hair. I think we'll likely look for something else next time.

The room was large, clean and comfortable. The bed was very comfortable. the staff was helpful and friendly. I would definitely stay there again.

Wonderful location for first time campus visit. Everyone was helpful

The manager was very helpful and professional.

We saw a UFL game at the campus stadium. The hotel was very conveniently located. The hotel was clean.

Greatly maintained property on the campus of University of Houston. We stayed while we visited our friend, it was super convenient. It’s off the highway so you’ll need a car to get around.

Quick trip for a concert - within a few hundred feet of venue. Would recommend to anyone.

This hotel is run by University of Houston students who are studying hospitality. They were incredibly polite and helpful. Great program.

Great place to stay when visiting UofH. Right on the campus, clean, comfortable, and friendly staff. Cannot beat the location

Front desk service need more friendly

Absolutely accommodating, clean, quiet, accessible to everything.

Very good staff

Great service and proximity for our visit.

Hotel service was great. Cleaned rooms daily which is rare nowadays. Bathroom location little weird, opens straight toward foot of bed. Hotel is ON the University of Houston campus that uses some students for different areas of work, teaching hands-on learning which is cool for them. If u have business on campus, perfect spot. Area around the campus, pretty sketchy and not advised to walk around there at night.

It was quiet and clean, which was very nice. However, the water in the sink was clogged, making it inconvenient to use. Other than that, I am generally satisfied.

I enjoyed my stay it was very friendly and welcoming.

Room was very hot at night even with the temperature turned down.

Nice hotel on campus. walking distance to university events and facilities

Amazing location

Never experienced a hotel on a college campus which i thought was a good idea for visiting families.

Rooms are nice, quiet, good views from higher floors. Restaurant food not very good.