Hilton Houston Post Oak by the Galleria

Hotel very nice and clean. Great location, will definitely stay there again

Upon anrrival after traveling for hours we noticed the toilet was leaking. Within minutes we were put in a different room with a better view. They were very accommodating and did not hesitate to fix the issue. The hotel is in a prime location near everything. Minutes from the mall and near many highly referred restaurants.

Nice 👍

solid place

Exceptional

Location was great

The hotel was nice, really friendly staff, the breakfast was PHENOMENAL. The only thing my wife and I did not like was that the room was FREEZING. We were told by staff something in regards to the boiler and the system it functions on and how it would not be warm again until later on sometime next year. It was a good hotel though. That is why I am giving it a 4 instead of a 5.

We were there for a 50 year high school reunion. It was fairly comfortable.

Room was clean. Food was good.

Conveniently located, amazing 12th floor view, spacious room, and room service for breakfast was delicious! Property could use some renovations to appear more modern, including adding a patio set on the patio for sitting.

Clean room, nice staff, broken water dispenser, broken bathroom outlets.

Great hotel

Great stay!!

Fabulous location, accommodating staff.

Very good place to stay highly recommended

It was a great place to stay

Check in process was smooth, paid extra to check in before 3 pm. However housekeeping didn’t clean room, even after informing front desk that the room was not cleaned for the day.

Nice hotel n valet parking staff was great , made our experience great .

Loved the room and staff very friendly. Will stay again when back in Houston

Exceptional

Noisier than expect

♥️

Best experience I had was at breakfast. I don’t remember the gentleman‘s name who was my server, but he was incredible. Super nice very attentive.

Everything nice

Everything was great! No complaints whatsoever! Highly recommend!

The location is extremely good, near of the office biulding and Galleria Mall

Very good

Disappointing

Clean, helpful staff,room a/c was not working very well and the sink and bath were not draining properly.

It was a short stay, but there were so many amenities, we want to come back. Parking was easy.

Was great place to stay.. this is only place I will stay at

The room was clean, comfortable, and beautifully maintained—exactly what I needed to relax after a full day exploring the city. I especially appreciated the little details that made the stay feel extra special, from the cozy bedding to the overall ambiance. The location was perfect, with easy access to great shopping, dining, and attractions in the Houston area. Everything felt convenient and stress-free. Overall, my experience exceeded my expectations. I would absolutely stay here again and highly recommend this Hilton to anyone visiting Houston. Thank you for making my trip even more memorable!

Get special need locks for your doors like the ones they got for us in Redding by vibro (chain locks positioned high at the top of the door) when we requested and ensure your doors are upgraded to assist the growing population of ADHD and autistic. kids in the world. Safety and reception of my autistic child.

Get special need locks for your doors like the ones they got for us in Redding by vibro (chain locks positioned high at the top of the door) when we requested and ensure your doors are upgraded to assist the growing population of ADHD and autistic. kids in the world. Safety and reception of my autistic child.

Very good

Excelente

The a/c was set very low and could not adjust it till in the morning… a couple of lamps did not work room was dark.

Exceptional

Bad

Great location and venue for the price.

Breakfast service was great!

Good

Very good

.

Location Areas for improvement: 1. Breakfast: There is not much variety. The breakfast selection is exactly the same every day—and, in fact, it was exactly the same when I stayed at the hotel a year ago. 2. Package receiving service: Very poor and disorganized. The process could be much better managed, and the staff did not seem particularly willing or proactive in helping guests locate their packages. 3. Room cleaning: My room was not cleaned every day during my stay, and I’m not sure why.

Exceptional

Exceptional

The pool was dirty

The beds where comfortable after the room Love the city view Cleanness of the room . No pets allowed unless services animals . Tick fell from the ceiling or the bedpost on us

The beds where comfortable after the room Love the city view Cleanness of the room . No pets allowed unless services animals . Tick fell from the ceiling or the bedpost on us

I wish the small fridge in the rooms were able to adjust to a good temperature. I breast feed and could not put my milk in the fridge due to it not being able to stay cold. I had to switch out ice in my cooler that I brought just to keep my breastmilk good. Other than that the stay was very good

The parking fee

The Hotel was grrat staff was very friendly and accomodating. expdia however cancelled my booking the night before my arrival and I had to PAY another room because expedia was not willing to help solve a problem they created and still kept my full payment. still working on a refund although i have not heard anything back from them very dissapointing.

The air conditioning was horrible, the entire hotel was hot. I had to purchase a fan, I was not the only person having the same issue. No one would pick up the phones, literally just ring when calling front desk. Would not recommend or stay again.

The pool was so nice on a very hot July 4th day and I needed to get a trim so I visited the on property salon - SO WORTH IT- the hotel is in such a good area my husband and I didn’t have to do to much driving ! 10/10 stay for me!

Parking was a little expensive but I guess worth it bc it feels very safe!! Very clean! Great views! Amazing staff!

I had a great stay at the Hilton. I had an inconvenience with my shower and couldn’t use it but someone came to fix it the next morning. Other than that, friendly staff, smells amazing everywhere, clean and efficient.

Our whole experience was amazing. We have stayed at different hotels in Houston. I think we have found our hotel

Great service!!!

Great place and great parking.

My room was burglarized and they did nothing to help

Dining in hotel, great bar

Staff is very helpful, professional and a good time

Great stay

Yes

La atención muy buena desde que llegas al lugar te atienden para darte instrucciones de donde esta el estacionamiento, cuando entras en la recepción todos muy amables y atienden tus dudas de buena manera, el cuarto estaba limpio, el aire acondicionado muy bien, camas todo perfecto lo recomiendo mi estadía fue solo de 1 noche pero sin duda regresaríamos a 11 min caminando de la Galería y restaurantes cerca

The covers is full of mold and mildew on both beds. Talked to manager and was switched out. Same thing full of mold . Shower pressure is very weak. Very disappointed !

Clean

I booked a room with a peloton bike and when i got there they apologized and said the room assigned to me the bike was not working... Very frustrating !

The room was a nice size. However, the bathroom was still dirty. A large hairball was on the floor in the bathroom. The hallways of the hotel were extremely warm.

This hotel knows what they are doung. The room was impeccably clean and spacious. The first guy who helped unload my car and get everything to the room was frienly and professional. I got to check in early and go shopping at the nearby Galleria. I slept well in the cool, dark room with soft sheets. Thanks, Hilton!

Parking was easy had a issue with my room, but the front desk did there best to help me switch rooms i went from

Great location and very helpful staff.

Large clean room

Wonderful service

Pool &gym

Very old and dirty building. It felt like we were staying at a no-name motel. The bath tub bottom surface was torn out and we did not know what we were standing on.

❤️

Does not have 24/7 room service. When you are starving because flights were cancelled and you couldn't get anything to eat all day, that is quite the inconvenience. A lot of the facilities are kept extremely cold, and the sound insulation is not good. You can hear the traffic outside and the people in the room next to you. Would I stay here again? Not unless I have to.

We had a great stay. We were in for the Rodeo - Hotel was very convenient. The staff was very accommodating and the rooms were comfortable. We will be back!

Staff was awesome. The hotel itself was clean and up to date. The strong smell of marijuana was constant on our floor, only complaint.

Clean room

Needs updating, horrible smell, loud AC.

Definitely has seen better days.

Nice room and hotel is in a good location. Service was quite good. Parking is pricey however.

Both

Great room. Will stay again

Yes room clean

Rooms was clean staff was nice & helpful

Room was clean.

Great staff, room needed maintenance. Toilet paper holders falling off wall, water diverter valve on tub was almost impossible to pull up for shower, and the spigot itself was very loose as well.

NA

Yes

Not only that, this hotel was obviously NOT CLEAN. There were six old French fries and an olive on the carpet next to our room, and they were on the floor for all six days of our stay. No one cleaned the hallway. No one cared. And now that I have called and talked to three people at the Hilton Post Oak hotel, I know that no one cares because they treated me horribly, intimating that I was lying. I told them that the lice specialist I hired to comb through my and my son’s hair gave me the maturity of the insects and eggs, and I KNOW I caught it from this hotel. I KNOW it was the sofa bed because only my son and I got it. The timing is exactly right. Bad service. I told them to check on the people staying in that room now because they could catch the lice too. They laughed at me. Stay someplace else. This place is dirty dirty dirty, and if they mess up your stay, they do NOT CARE about

Staff was great. Location was perfect. Great room size and amenities

The room felt neglected and not completely clean. The walls in the bathroom were run-down. The next door neighbors were very loud throughout the night. Water was not available for guests during the night time and early morning. I was told water would begin to be available at 10am which was too late for my trip. Overall, the hotel stay was poor.

Handicapped room was given. Also bathtub tiles were peeling. Curtain rod was broken. Balcony wasnt clean

Clean and lovely

It’s always a great stay. Thank you!

I am writing to share feedback regarding my recent stay at Hilton Houston Post Oak by the Galleria. Upon arrival, I discovered that the hot water in the shower was not working. I immediately informed the front desk, and they assured me that maintenance would be sent to resolve the issue. I proceeded to the gym, and when I returned several hours later, the problem remained unresolved. The staff mentioned that the boiler was working, but I explained that while the hot water was available in the sink, it was not working in the shower, which suggested the issue was with the shower handle. They assured me once again that maintenance would be notified. As my son and I had an event to attend and urgently needed showers, I requested a different room. Initially, I was told there were no rooms available. After I explained our situation and the necessity of having a working shower, a room was eventually found for us. While I appreciate the staff's attempts to address the situation, I was disappointed by the lack of promptness and concern shown for our comfort throughout the process. This experience does not reflect the high standards I have come to appreciate from Hilton properties. I hope you can address this issue to help improve future guest experiences. Could you please let me know what steps can be taken to prevent similar situations? Thank you for your attention to this matter

Staff did an amazing job. Excellent customer service.

Nice staff and clean

Great location, Easy Check in process, nice clean rooms

Great place to stay and the staff was great!

Never ever again.

Nice close to my work and restaurant

great

Very accommodating to your needs.

Clean room, comfortable

Just a bad value all together. Other much nicer properties in the area that are priced about the same. No coffee (unless you count terrible room coffee) available in the early morning...which is insane for such a large hotel with so many business travelers. Music from wedding reception audible in room very late at night. Insane. Spent nearly a grand here for a weekend stay in a corner room, at that price point, in this area, this hotel falls far far far below expectations. Would never stay here again.

Check-in took too long.

Always a good stay here but would love to see some updates to the gym made, as well as Smart TVs in rooms.

Excellent hotel

Overall good experience.

Absolutely wonderful

Nice hotel in a great location

Really nice place, I don't go downstairs, my husband and I paid her drinks, charge it to her room after doing that we never saw the bartender again. We waited for for 20 minutes..that was disappointed besides that everything was nice

Awesome staff, the rooms are very spacious.

good

Big rooms, clean