Hilton Houston North

Very nice hotel, location and staff. Specially the receptionist Brian is fun and knowledgeable person.

Bad

Excellent hotel. The amenities are amazing

The lights went out during my stay, but everything else was wonderful

In a rough part of the neighborhood, and also very old air conditioners didn't work right in one of the first rooms I had. They moved me to a different room, but still under construction throughout the hotel

The room was clean well cared for and overall quiet and staff friendly

Everyone was great! Brad was extra helpful!

Right off the high way was able to get to everything at a decent time

Clean and good customer service!

The staff was excellent!

Need out door lights in the pool area and outside showers.

Elevators not working. Conference being held at the time completely overtook the hotel and were loud all hours of the night.

Breakfast

Staff were not friendly. A smile on a face while talking to customers goes a long way.

All 4 guest elevators were inoperable. In talking with airline staff who stay on a normal basis, this occurs regularly. We were able to use a service elevator to move our luggage. The shower was dirty. Common area had trash that was not picked up. This was early morning so maybe someone would clean later.

It is a good hotel to stay but the shower design could have been better: if the water runs for long it overflows to other areas of the washroom/restroom and entry way. Overall, a great place to stay.

Exceptional

Exceptional

Superb

Ok

Great hotel all around super

The standards are Hilton quality was there. Great facilities and amenities. However, the service was challenging. Our initial interaction with the shuttle driver was interesting. He requested a 5-Star review as soon as we got in but he didn't help us put our luggage in the back. He did help get them out... That process was challenging for us visiting for the first time. We called the hotel and was abruptly told that they do not pick up from the terminal we were. We had to make our way to another terminal and it was hard to navigate to. At the hotel, I was not feeling well and needed an antacid. When I got to the room, I called and called and called... from our room phone and cell but no one answered. We had to come down to the hotel store area. When the host came out, she dismissively motioned for us to find what we wanted and use the kiosk. Then we found that the kiosk was not working. Very challenging especially when I was not felling well.

Nothing. Other than the staff were pleasant and the waiter at the restaurant was efficient. First off, I requested early check in several times and never received a response on the app. We got there very early and they did put us in a room right away. Which is why I said the staff were helpful. However. The room we were put into literally had baby powder splashed across all the walls and the room reeked of cigarette smoke. The shower took 7 minutes to warm up and then only stayed warm for 5 min. The toilet ran for literally ten min after you flushed. The lights, the ones with bulbs, flickered when on like a low budget rave. It was, hands down, the worst hotel room I've ever stayed in. And when I let the desk l staff know about it all I got for my trouble was a free coffee. The location is called Greenspoint on a map, but according to our Lyft driver as she was dropping us off it's known as "Gunspoint" and told us to stay inside.

Nothing. Other than the staff were pleasant and the waiter at the restaurant was efficient. First off, I requested early check in several times and never received a response on the app. We got there very early and they did put us in a room right away. Which is why I said the staff were helpful. However. The room we were put into literally had baby powder splashed across all the walls and the room reeked of cigarette smoke. The shower took 7 minutes to warm up and then only stayed warm for 5 min. The toilet ran for literally ten min after you flushed. The lights, the ones with bulbs, flickered when on like a low budget rave. It was, hands down, the worst hotel room I've ever stayed in. And when I let the desk l staff know about it all I got for my trouble was a free coffee. The location is called Greenspoint on a map, but according to our Lyft driver as she was dropping us off it's known as "Gunspoint" and told us to stay inside.

Superb

Passable

Bad

The elevator is not working properly. Breakfast is not ready for many people.

Everything was beautiful

Nice, normal, clean room

Ok

Todo en orden muy buena ubicación

Our room had someone in it, so they should probably update their policies in making sure a room is available, even if someone else is at fault for checking out late. Easy enough to get it fixed despite the irritation.

Hotel was beautiful, breakfast was amazing, multitude of healthy options including roasted vegetables and salmon . 10/10

The room was clean & spacious. The shower takes a very long time to get warm/hot. We showered with lukewarm water our first night because we didn’t know if it would ever heat up. By the 2nd day we learned it takes about 20 minutes running the water for it to warm up. The A/C would cool the room and then turn off for a long period of time causing us to get hot and adjust it throughout the night but never really remaining on to keep us comfortable. We searched the room for a menu or a list of food/beverages and didn’t find anything so we ordered door dash for coffee. When the receptionist saw my fiancé with a Starbucks bag she mentioned that there’s a Starbucks in the building. We were very grateful for the mini fridge, microwave & bottled waters. We tried using the phone to request more towels but the extensions didn’t ring form room service or the front desk.

They should get smart tvs.

Every staff member is awo

The carpet in the room appeared dirty and did not feel clean when stepped on barefooted. The AC did not cool the room during the day and the shower water took some time to heat up.

Very dirty and smells like mold

The breakfast was great the staff was helpful I had an amazing stay

Loved the property and large social area/bar

Exceptional

Overall great experience

Quiet neighbourhood. The staff were good and helpful. There was enough parking for our car but the parking space was small, we literally had to squeeze in and out if our car. The shower took almost 10mins to get hot water running so that's something that could be improved.

My room was clean and the staff were readily available.

Friendly staff, clean room and amenities.

Highly recommend!! Great staff, large rooms and convenient shuttle to and from the airport.

The staff and property were wonderful! The restaurant and bar on site have a wonderful variety of options at an affordable price and the breakfast is second to none! Rooms are wonderful and comfortable! Great stay at a great price! Planned on only staying one night before leaving on a cruise, but ended up coming back and staying another night before returning home. Highly recommend!

Excellent facilities, excellent breakfast

Exceptional

Awesome great stay

Near-ish to the airport. There was a pool. Staff were unfriendly, misinformed (I was told wrong information about the airport shuttle) and not helpful. Outdoor pool hadn't been cleaned and was filled with leaves, bugs, and trash. Food was sub-par and expensive. Room and hallways were dark and musty. Great hall / venue space seemed like it had been built for greatness and then abandoned - it was 80% empty. Most of the surrounding buildings in the neighborhood were abandoned - including a massive abandoned mall across the street. I had lots of luggage and 2 kids and staff didn't offer to help me. Staff and building had a sense of being on hospice.

Near-ish to the airport. There was a pool. Staff were unfriendly, misinformed (I was told wrong information about the airport shuttle) and not helpful. Outdoor pool hadn't been cleaned and was filled with leaves, bugs, and trash. Food was sub-par and expensive. Room and hallways were dark and musty. Great hall / venue space seemed like it had been built for greatness and then abandoned - it was 80% empty. Most of the surrounding buildings in the neighborhood were abandoned - including a massive abandoned mall across the street. I had lots of luggage and 2 kids and staff didn't offer to help me. Staff and building had a sense of being on hospice.

Staff good Parking perfect Room clean

Very clean and good space in the bedroom.

Breakfast layout was great and I felt comfortable. Just wish I had cleaner towels but other than that Staff and food was delicious. Thank you and overall 4.5/5

not much to say

Hehe

Didn’t use the shuttle I had a rental car

Shuttle is a great plus. Food are comfortable.

clean room

I usually don’t do reviews, but this was such a great stay. I really enjoyed my stay here. The staff was super friendly and the hotel was very clean and nice. I will definitely stay again.

Very clean

Did not receive free breakfast

Very good

Very nice.

Perfect customer service

As soon as I check in to this hotel the entire lights in the building shut down. Which cause me to get stuck in the elevator for 10-15 minutes. Also the power wasn’t restored until later in that day. My reservation was cancelled by staff per request print out was giving.

It’s was peaceful

It’s was peaceful

it was mold in my room on the ceiling I didn't notice until the night before leaving, and we had already been staying there for two days so it wasn't really a need to bring it up

The pictures never look like the actual place of course. The room was kind of old looking. We had to call several times in less than an hour to get towels because no one came up to clean. I asked the lady who came to bring towels can she can the room and yes someone came in but the only thing I noticed done was the water. They brought us 2 bottles of water because we had drank the first set. Yea so I will not be returning. I do not like hotels that do not clean my room for me to dine to clean sheets

The installations were amazing We had no power from 2 pm when we arrived until 8 pm.

yes

Average

A little hard to reach and the shuttle options were subpar for early AM flights, but comfy rest and friendly staff.

My flight left at 5:30 so I needed to be at airport at 3:30 an and shuttle did not run until 5am. Had to rent an uber.

understaffed. plan on letting phone ring We had no hot water in our shower. 3 of 4 elevators not operational morning of our departure. situated in a terrible neighborhood

very good experience

Average room but still nice

yes

Clean room and very helpful staff

I don't recall receiving a notification when booking about limited hours for shuttle. Had I known the limited hours, I would have searched for another hotel.

When i arrived 1:00 pm i requested early check in and i was charged for it . Not expecting anything free . I was more than okay with the extra charge . The condo had not been cleaned. It took over 3 hours for housekeeping to arrive and prepare the condo. I was told by the front desk that because I booked through a third part ( Expedia I’m assuming) they were unable to assist me with any issues. Instead I was instructed to call a number in Arizona for help . Even for basic request like extra towels . Which was extremely inconvenient. The pillow were extremely dirty . I took photos and reported the issue . Housekeeping said they couldn’t replace them again call that Arizona number. Overall , this was a ver frustrating experience 😔

Very convenient location, clean, and staff was exceptional

Our couch was covered in animal hair.

This hotel desperately needs some remodeling. Very gross and old.

The rooms are very clean, staff was exceptional…

Hotel was pretty good. The only downside was the elevator taking forever.

NA

Hotel looks nice but there are issues in the rooms. Plate around shower head falling off wall. Toilet paper holder falling off wall, doesn’t hold toilet paper roll. Shelf in shower falling out of wall. Lamp shade in room fraying around edges. Some walls are gross and need wiped down. Bed is comfortable though.

Good hotel first night was fine se and was very loud in room like working generator

The shuttle was easy.

The hotel was really accommodating, the only downside was one of the following morning’s they only had one elevator working.

The room was clean. The noise from the machines outside made sleeping terrible. Water and tv stop working out last day. Had to get dressed at a family members house. When we checked out and told staff. I was told it was a storm and hope I had a good stay. That was it.

Staff are fantastic. Property itself is starting to show signs of neglect mimicking the loss of businesses and properties that surround it (multiple closed office building and mall across the street). AC barely worked - fortunately it wasn't summer time, missing cover on ceiling light, multiple common areas with signs of wear and tear.

The electricity was out at the hotel, leaving us to find a new hotel and a new place to park our car. We also booked a night here on the return trip and Hilton still had electricity trouble and was forced to bring in portable united to power the hotel.

Good

Power was out the entire second day of my stay. I left the property.

-

The staff was very friendly. They went over and beyond for all of our needs. We went for a dance convention so there were a ton of people and the only bad thing I can say about the whole trip was the elevators. They started being sluggish then stopped working completely, people being stuck in there for hours. We had to use the service elevator in the kitchen of the restaurant. Then that elevator started acting up. I was on the 11th floor so the stairs were not an option.

The photos and brand are exceptional. Service was good but the property is very tired. 3/4 lifts not working, restaurant closed on the weekends, doing take out only. Room was OK

yes

I had a great stay at this hotel. The room was clean and comfortable.

L

The staff was courteous and the overall stay was pleasant. Windows in the room needed to be cleaned.

everything were great

Hilton always takes care of accommodations

Room was ok, but no A/C and not enough hot water. After multiple calls to Front office they came and fix only A/C, not Hot water.

All was well!

All good

Clean room, friendly staff

Room was clean

The room was ok, more so below my normal standards. The bathroom, had someone else’s long straight hair ( my own is curly and short). There was a leak in the bathroom shower. The ceiling was reflective of water damage. The staff seemed overwhelmed. The bartenders weren’t interested in taking orders. The expressive here was very underwhelming

Great

Good hotel

Friendly staff, overall okay property condition. Maintenance neglect in the rooms, paint pealing in bathroom, wallpaper torn, shower buildup.

Very clean

Friendly Staff.

We enjoyed our stay