Hilton Garden Inn Houston NW/Willowbrook

I stay here often. I will do so again.

I’ve stayed here a couple times now and will be staying here from now on when I’m in this area, which is monthly. The hotel is super clean from parking lot, to lobby, to elevators to entire room. The staff is great, I’ve interacted with 3 or 4 front desk staff, a couple different kitchen/bar staff and I think a manager. Everyone is friendly and helpful. They offer a great menu style breakfast. Inconvenient to local retail stores and a Lifetime Fitness. The price is reasonable and there’s no reason I’d stay anywhere else.

Clean and convenient

Z

Nice room

Very good

The staff was great!

Exceptional

Location convenient. Decent room cleanliness can be better. Got a nice large room. The coffee area floor was sticky.

Exceptional

We

We had a very comfortable and pleasant stay. Thanks!

We had a very pleasant stay. Thanks!

Everything was very nice and there was a lot of open space and green patches for my dog to roam around. Everybody was very friendly as well! All day long free coffee was a plus.

This hotel was very nice and clean. Staff was excellent.

Comfortable beds and nice clean rooms. Location is a bit far from downtown Houston but at least close to the freeway.

Menú limitado

Rather dirty, sink faucet very wobbly, housekeeping staff not friendly

No hot water at all in the room. Front deak wouldn't try to fix it either said "wait on tomorrow".i had surgery 530am next morning and had to take 2 showers one before midnight and another at 430am. 2 miserable showers i had to endure.

Bathroom was filthy and dirty, it was NOT cleaned when we got there AND we got to the hotel at 7:30!!!!

One of the worst hotels I've ever been to the staff has no communication between each other including room service there, Hilton policy is stupid. They need new management and a new owner. I'll never go there again.

Good

Will stay again soon‼️

The rooms were dirty, cover not washed trash in the shower not clean

Passable

Good

Poor

There was no pool or breakfast as stated on website. You can clearly see that the hotel has been updated. It now has a restaurant to eat from. Their website needs to be updated with this information. Also the water in the shower was tempid not even warm. Other than that nicely decorated and staff friendly.

Even though we only stayed one night, the hotel was great! They use some kind of aromatherapy scent in the lobby area that is very pleasant and relaxing. Clean room, bathroom, and common areas. The breakfast is a la carte, and it was included with our fare. They also have a small bar open until 11:00 PM, and PF Changs is right next to it!

Nice hotel. Good location

What a disappointment. We usually choose a Hilton because of atmosphere and amenities. This was soooo dated, dark and disappointing. Staff was less than welcoming, rooms were dark and so dated. U co for table bed and just overall the worst place we’ve stayed in a very long time.

Room was dusty, they was no hot water for my whole stay, they kept telling me it was going to be fixed, shower floor was not cleaned, had to be moved from my room cause of bed making noises

Rooms where clean

Mr. Haseeb was very friendly and accommodating when he checked us in. And everything was as stated on the booking website. We liked the breakfast offered too. I do not like a continental breakfast.

Mr. Haseeb was very friendly and accommodating when he checked us in. And everything was as stated on the booking website. We liked the breakfast offered too. I do not like a continental breakfast.

Convenient location. Very clean rooms. Staff is friendly and always available to answer questions and help when needed.

It has free breakfast The young stuff an the homeless man sleeping in the lobby

Clean room

Terrible

Always nice

Superb

It has free breakfast The young stuff an the homeless man sleeping in the lobby

Breakfast ok. Room smaller then what i would figure

Hot water wasn’t nearly hot enough for a good shower, but warm enough not to complain

Beautiful design inside and out, very accessible Hot water wasn’t nearly hot enough for a good shower, but warm enough not to complain

Exceptional

My bathroom was dirty had hair in the shower after the housekeeper came clean blue shampoo out the shower there was still previous guess hair the floor was not cleaned and my bedding had stains …housekeeping didn’t come refresh my room or bring towels

Very clean and spacious

Overall good. The air freshener on a timer was overwhelming. Small things are overlooked- one bath towel in the room a check in, room was warm, what appeared to be dried shaving cream or soap on the bathroom door. Nothing major but still didn’t deserve 5 stars.

Bad smell in the hallways and hair was in the shower and they internet was down

The only thing the whole floor we stayed on felt warm tried adjusting the temperature but it seemed to be controlled by the hotel and it would change on its own. It was a very warm night.

I only ate breakfast once but it was great

This is the second time I stayed at this hotel.

The first night we arrived, we went to take a shower and realized there was only one towel in the bathroom. I thought it was weird that there was not a “Do Not Disturb” sign to put on the door. And then I realized why there wasn’t one. They do not have housekeepers that come by each day to make the bed and keep the rooms clean. The AC in the room was the loudest that I have ever experienced, it literally woke me up when it would kick on in the middle of the night. The bedding was poor quality also. Definitely not worth what we paid to stay there.

Quick check-in, clean and comfortable room, pleasant and helpful staff.

Who ever cleaned the rooms needs to be trained to clean the bathroom and mop the floors.

The smell of marijuana was everywhere. It wasn’t pleasant or professional at all or relaxing to come to a hotel that smelled everywhere in the hall ways like marijuana. The room was clean. The front desk area was clear.

water was cold so took cold showers the whole week complained multiple times about it but besides that very beautiful hotel loved it

They gave us a defective room shower head was loose

Everything was wonderful overall 😊 The only thing I’d mention is that I wish the room-cleaning service had been a little more consistent, especially after asking the front desk to be added to the cleaning list. Other than that, everything was a great experience and I appreciated my stay.

Was great

Nice room. I was out of the room from 10 am - 10 pm on the 2nd and 3rd day but the room was not cleaned or towels refreshed.

Everything was nice

The fire alarm woke us up we had the worst experience, We stayed for two nights and the last night the fire alarm woke us up we had to run out in our pjs no shoes just to find out it was a false alarm. The worst experience!

Staff was nice, hotel was clean, felt safe at the location

My refrigerator had a broken door storage bar which caused me to break my beer bottles qhile opening the door. I cut my hand o. The glass.

Everything was clean

I enjoyed my stay, Mary was very attentive and courteous. The only issue was the shower drain it drained slowly, but that was the night before my stay was over with, so no need to complain. Convenient location to restauarnts and shopping so will stay again.

Room was dirty mold in bathroom

Need to upgrade shower

The sink in the bathroom was really high and set really far back making it difficult for someone with limited mobility to reach. The toilet, however, was really low, as if it was made for someone with limited mobility. The bathroom just didn't make sense.

Room was great service was awesome

room was great and staff was nice.

Reserved two beds and they only had rooms with one bed available

The staff was outstanding

I liked it, but I didn’t like how everything was an up charge. Water bottles in the room being three dollars each? Breakfast being 10$ a person? I would still come here again though, it just wouldn’t be my first choice. It was clean and a steady roof over my head with a warm shower, which is what I paid for.

Property looked clean. Elevator worked fine going down but think the button was broken to call it to go up. Biggest issue was they never cleaned our room, limited towels and barely any warm water. Mostly cold showers.

Stayed in room 204. It was beat up and we had NO HOT WATER. When i addressed it at front desk I found out it was property wide outage! I would have never booked had I known that. I have complained direct with hotel review via Hilton only for them to say thanks for your feedback!!? I emailed the property and no reply. This is unacceptable as my reservation included a night stay and a bathroom to take a bath in! My husband and I could not do that because of no hot water! I didn’t want to leave a bad review because I wanted to give the hotel an opportunity to make it right. But they have not. Beds were hard as a brick too. Very disappointed as I’m a Hilton honors member as well.

Shower drain was clogged, hair on the walls from previous guest I’m guessing. Was totally grossed out, will not be staying here again.

Back again this weekend and the pool is now also cemented in. The area which used to allow for families to relax and enjoy is now on lock down due to the amount of vagrants. It is so bad you cannot even get access in the back of the hotel with your key card. The towel policy is still the same only two unless you exchange- there were four of us in a room. We won’t be back this place has gone dramatically downhil.

Restroom curtains were dirty and the restroom floor too. I chose Hilton over other hotels around thinking would be best option.

.

Clean property

Thanks

The swimming pool was closed. And we were told this before we made reservations and our grandkids was disappointed. My family was treated very well by Shai and James.

First, the room smelled musty when you walked in the door. They really need to change the air filter on the HVAC more often. They may even need a mold inspection. So far, I haven’t become ill after staying, so knock on wood that I won’t. But, yeah. It was gross. The room had not been well cleaned. I saw long hairs on the floor when I was taking off my shoes. So, it hadn’t even been swept. The shower had a cheap curtain that barely kept the water inside, and the linens were cheap and worn. The plumbing was in need of updating (seriously, I should not have to hold the handle down for 20 seconds to flush a toilet in a Hilton hotel). I might as well have paid Motel 6 prices, because that was the experience I got. On the plus side, the front desk staff and restaurant staff were friendly. And, the area was nice. The quality of the room was terrible though, and it was enough to convince me never to book there again.

Shout out to the barman James and the cook who was on duty on Thursday evening.

It was fine, no pool though neither washer/dryer. But it was fine

Pool was closed, as it was the end of June.

The front desk receptionist, Heather provided exceptional customer service hotel is a little bit outdated furniture was stained, smelly and outdated, and the cleaning could’ve been taken up a couple of notches with clean sheets and cleaning of the bathrooms and the sinks and toilet

The front desk receptionist, Heather provided exceptional customer service and went above and beyond to make sure everything was correct. I had to switch rooms a couple of times because one of the rooms were not cleaned, and the furniture was stained. The overall facility was a good environment and friendly, and there was noise because they were renovating some rooms on my floor. It wasn’t too bad. The cleaning could’ve been better making sure the sheets were clean and changed each night and the floors were sticky and the sink fixtures were not cleaned.

Nice to stay

Great beautiful property but pool was not open although they did offer lifetime fitness pool as an option

Very ok

Great place to rest after a long flight

An excellent property on the northwest side of Houston—clean, quiet, and excellent service. I’ll be back. Wes

Great

So sweet and helpful staff

Staff was nice and helpful. Bed was a little uncomfortable and not sure the comforter was changed, it appeared to have a few pet hairs on it. Overall the hotel was nice

The shower head didn't work and I was not told about the $50.00 deposit. I went through Expedia

Very convenient!

Great

Thankfully it was not warm enough to swim, as they were filling the pool in with concrete.

When asked if there were double beds and queen beds, was told there are only queen beds….yet there are two separate offers when booking. Double beds, or more for queen beds. Sounds scammy.

Close to many Restaurants.

The place smells so good and super clean we love it

Only 1 elevator was working. My thermostat was broken the 2 nights of my stay and issue wasn’t resolved

It was a decent place and was clean.

The AC didn’t work in our room & the hallways smelled like marijuana all night. The restaurant area was also closed every night so it was extremely inconvenient.

Air condition and elevator was broken. Tried to call front desk and the phone didnt work.

There was no hot water until the last day of my 5 day stay. In addition, the thermostat controls were just on and off no temperature settings. Notified staff about the issues, was told the thermostat just needed a battery, but it was never replaced.

Not a bad stay, just didn’t love showing up to the outside of the building getting remodeled so my room window was covered up with plastic you couldn’t see through. Not the end of the world, just would’ve been nice if there was a disclaimer for something like that. All was comfortable, but the bathroom didn’t feel very clean.

First off check in wasn’t to bad except for the part when we weren’t informed about the water heater being broken. Even when seen checking in with a infant. I call down stairs all they say is sorry. If we were informed we would have canceled our reservation.

There was no hot water for two days of our 3 day stay. We were not even notified about that. The carpet in our room had dog hair. The room size was a lot smaller than what I expected. Needless to say, I will not be staying there again. Nor will I recommend it to anyone.

The shower only sprayed cold water, not enough towels in the room, window was covered from the outside

Very unclean. Stains on the bedspread. Bare bones in the room - no glasses for water, no pen or paper, lotion etc . .

Easy access to rooms

Hotel and room were fine. However, my truck was broken into the night I stayed there, Nothing stolen but window smashed, and car ransacked. Guess they were looking for a handgun. I told hotel and they said the parking lot clearly says, “park at your own risk”. I will not be staying in this part of town again until they get the break Ins under controlled. 2 out the last three trips to Houston have resulted in my truck being broken into!

Great place to stay

Very clean and convenient to my needs. The staff were excellent as were the accommodations.