Hilton Garden Inn Houston NW America Plaza

I feel like we should be served free breakfast like all the other hotels but other then that it was okay

Housekeeping was not made. I had some allergies probable from mites in the carpet.

Nice

The room was clean, and the staff was super friendly. I left my boots there and the staff found them and held them for me to pick up!

Exceptional

We got there the front desk man was awesome. That’s what we needed it very fast We stayed here multiple times me and my wife live in Temple and we are late sleepers we have for an extended checkout and was told they was not given extended checkout at this time like I said previously we stayed there multiple times never had any issues with getting extended check out was very disappointment We don’t understand we would’ve been came with 30 minutes one way to get an hour extended for disappointed this weekend just on that one point

We got there the front desk man was awesome. That’s what we needed it very fast We stayed here multiple times me and my wife live in Temple and we are late sleepers we have for an extended checkout and was told they was not given extended checkout at this time like I said previously we stayed there multiple times never had any issues with getting extended check out was very disappointment We don’t understand we would’ve been came with 30 minutes one way to get an hour extended for disappointed this weekend just on that one point

No complaints

Great staff..breakfast needs to be upgraded

Stayed here purely out of convenience based on the location of friends we were visiting. While there are "nicer" hotels with more amenities downtown, this Hilton was great for us. Rooms were clean and spacious (stayed in the mini-suite). Water pressure and temp were great. The "convenience store" is well stocked with snacks and drinks. There is a small pool that, while we did not use, looked clean and nice. Staff was very friendly and helpful. Plenty of parking. When visiting our friends in Houston would definitely stay again!

Clean room will book again

La comida deberían de usar productos más orgánicos. Y la personal que atiende el front desk muy amable

Would not let me check in because I lost my drivers license. Drove down the street and Marriott was more than happy to help me and I stayed there. Hilton did not refund the booking. GM refused to even talk on the phone but gave me his email.

Good location and friendly staff For the first time I can’t think of anything

Good location and friendly staff For the first time I can’t think of anything

Good

Everything was great

Everything was excellent

Hotel gave motel vibes

The continental breakfast should be included, it honestly was just some bread and fruit and not worth an additional $10 per person. There were no hot items other than the bread you’re toasting yourself or oatmeal. No waffles, no eggs no breakfast meat.

Very good

Clean room , staff was polite , breakfast was misleading we paid extra money for free breakfast but that did not include hot meals our meals were 14.00$ each

Didn't like that they charged for continental breakfast.

won't visit again

Everything was good

Nice and Clean hotel too lay your head for some good rest!

It was hot It was hot air not working switched

It was hot air not working switched

Exceptional

Beds made my back hurts, small bathroom, hot water not hot and wait and wait. Shower door open out , always water run off from door to floor and wet the small area. Breakfast for $10 with not much to choose from

Black mold in sink and coming out of faucet. HVAC would not change and stay at set point.

Location

Location

Black mold in sink and coming out of faucet. HVAC would not change and stay at set point.

So I’ll start with the good. Staff was absolutely wonderful! Food was delicious and convenient. Parking was easy and pretty secure. However, the plumbing in my room was my only complaint. The sink did not drain, and when I got there my toilet did not flush- but they came in a timely manner and corrected that issue.

It was good but not great.

Exceptional

Great staff

It was clean, mostly quiet, but pillows were somewhat uncomfortable

Other than an empty cup in the stairwell, the property was pretty clean.

I thought i paid for the breakfast so we didnt eat there. Also, complementary coffee was not around the clock for guests. Towels were less in the washroom. The bedding were not good. Bed pillows were very bad.

They were great at accommodating us for a late checkout.

Didn’t eat

Exceptional

Service really bad i get there Thursday they cleaned my room Saturday bed cleaning no toilets paper no caffe packages terribly Service first and last

The room was clean. Air kept cutting itself back on to 62 degrees so it was freezing. There

Great stay was as described

Poor customer service

The city had a water issue therefore there was no water in the hotel for over 8 hours. Staff did not bother to assist in new accomodations or even provide a free breakfast voucher for inconvenience.

Everything was as expected from what a gathered from the reviews.

NA

Stay was ok, not great.

Superb

Waited an whole hour to check in.Staff lied said they would call when room was ready.Necer called waited in line for a hour. Watched as other guest were taken care of before me after I was the first check in.

Nice and friendly staff

Exceptional

Clean, updated, friendly staff, great food in the lobby restaurant, its just a fantastic place if you need a place to stay in NW Hou/Jersey Village

Clean, updated, friendly staff, great food in the lobby restaurant, its just a fantastic place if you need a place to stay in NW Hou/Jersey Village

Clean rooms, nice bathroom, friendly and accommodating staff! The breakfast was nice but it is $10 / person so be aware! The parking was easy and free, solid location right off the 290 freeway.

We had a handicap room. Which I did not request so that was water all over the bathroom floor each time we took a shower. I called down to room service to get more towels. I had to go get them instead of someone coming to bring them to me. Our room did NOT get cleaned for two days. I’m not sure what the issue was. We did NOT have a do not disturb sticker on the door.

Rooms not as advertised with no help from staff to fix problems. Was told the main manager was going to reach out to help fix the problem and as of today 6 day after our stay no ones reach out and won't reture our calls.

Toliet did not work and did not get help fixing it. Was told to use bathroom in lobby instead when i needed to.

James was a Great host. Service was his number one priority. Thank you

Friendly staff clean rooms

Stayed here for a two day volleyball tournament with my family. The location was convenient to one of the play sites. I know the hotel was recently renovated, but my room had a moldy smell. Thought it was due to the air conditioning not being on, but it was lingering even after a few spritz of concentrated refresher spray.

Quick attention

A/C wasn’t working

There was an unpleasant odor throughout the hotel and there was hair in my shower.

The biggest turnoff was the bathroom wasn’t the cleanest. There were hair stains stuck to the wall of the shower and shower floor was also dirty.

ROACHES! Never again.

It was very relaxing and the staff are very friendly and helpful.

Before check out time housekeeping came to clean the room

The best

Room was very neat and clean

Room was very clean.

Great hotel, with great Staff! Shout out to Mr. James my family and I appreciate the hospitality!

Terrible area, uncomfortable and bleachy scented room, felt a bit damp. Had to run ac really cold to make it feel drier. Way overpriced for what it is…

I would drink and eat more in the bar if the prices were reasonable.

I LOVE STAYING HERE, this my choice every time when staying in NW Houston rooms are always super clean.

It’s was hot at night I didn’t get the room I originally reserved. It’s was hot like the turn the air done at night. The breakfast I paid for making reservations suck no meat no eggs toast and cheap great value cereal will not go back when visiting Texas in the future.

I’m very disappointed at the service I received during my stay at the Hilton Garden Inn. I spent 3 days trying to get housekeeping to clean my room. It got to the point where I kept calling them back to back to get a response. The building also smelled like mildew and there was only 1 working elevator with you signage that the other elevator was out of order.

The continental breakfast does not include juice, eggs, or sausage. Its extra. Wouldn’t stay again honestly. The thermostat was broken as well

Clean everything was accessible. Had a smell coming from the vent right outside of bathroom

Not happy. I paid for breakfast. And didn’t eat. Knats were all over the fruit. And flies. Requesting refund.

Very nice as my first visit and stay in Houston.

Nice room

Room had pink mold in the shower and it was slippery so it was not cleaned for some time. There was black mold around the outlets. Thermostat didnt work and they refused to send someone to fix it or change my room.

The staff were very friendly and courteous. The rooms were nice and clean. We enjoyed our stay and would definitely book again while in Houston.

The only things I did not like was that I was charged for incidentals and was not advised of this until I got.ro the property, no cash accepted whichade it difficult for me. Also, breakfast that I jad expected to be complimentary was not, this was misleading...when booking it says breakfast included.

Will stay again

It was amazing! The staff was nice and helpful!

Great.

This location is so quiet and neat....the front desk clerks were amazing! I recommend this location.

Great front desk and room was immaculate. A great place to stay. Only complaint was the bed being a bit to hard and pillows not plump enough I'd definitely stay again.

Room smelled like mold

Clean property, but was in the process of remodeling, so the room was very loud due to construction (I left the room early). I was also surprised the deposit amount was almost the same price as the nightly room rate.

Nice and clean property with very friendly staff. Would stay again.

Aleays a pleasure to stay

Overall good. Had to make request for room to be made up/get fresh towels.

Everything was according to lifestyle, except the 1-ply toilet paper!!

Convenient to where we were working.

Great place to stay, great view, clean and comfortable. The bed could be replaced, but overall it was a 10/10.

five stars

Pleasant stay

Safe surroundings. Cleanliness and dtafg was welcoming

Comfortable and clean

He

It wasn’t bad, but it wasn’t great. It’s a nice hotel, but just not a place I would desire to stay again. The breakfast is expensive for a cold muffin. The staff was kind, but just very withdrawn.

staff members very friendly and professional

Everyone was so friendly I love the place

The front desk staff was awesome

Bed was uncomfortable

o -

They did not hold my prepaid reservation and did not have a room for me. I was told due to canceled flights other guests extended their stays.

Nice stay

Property was ok. Staff was rude and inconsiderate. When i got there desk clerk stated they would take a room deposit of 75.00 ended up being 675.00. When i asked about the transaction they were very rude and said soulds like a personal problem.

One only complaint. The food atvthe bar and grill wasn't great. My husband's burger was waaaay overcooked and the tomatoes on my salad were borderline stale. Also breakfast wasn't so great. Food was par. I get better food at McDonald's.

Pleasant and peaceful stay, thank you.

I liked the hotel ,it was clean and the bed was really comfortable....Will reserve again!

We stayed here for my best friends baby shower just for a couple days & everything was perfect. Checkin was good, our room was good, hot water , good water pressure. They turned on a fire pit in the front of the property & that was amazing! We parked directly in front of property right under the HUGE lights .