Hilton Garden Inn Houston Medical Center, TX

Perfect for a quick one night stay that we had. Comfortable bed, clean room, and helpful staff.

Staff rooms and drivers were marvelous. Best stay ever !!

The breakfast was a great value and convenient. The grounds and inside was clean- always someone cleaning. Great amenities! At one point in our stay only 1/3 elevators working which was inconvenient and a mild inconvenience of having to move rooms due to our air freezing up.

Close to MDA with a shuttle service. Very friendly staff.

Very clean and a good location for hospitals The first room we had the a/c didn’t work

Staff was helpful

The stay was average.

The room was clean and the staff friendly.

Very good

Exceptional

Everything I love everything

.

Nice hotel. Very clean. Staff pleasant. Restaurant was ok. Appreciated the shuttle service to hospitals. Will definitely stay here again

Very good

Is a nice hotel

Within close driving distance from the medical center, however too far to walk. Nice clean property, would stay again. Would have been 5-stars all around if not for the elevators.

N/A

The paid buffet breakfast was interesting. Same items you get with free breakfast everywhere else but during Dreamcon weekend, everything was a al carte. The dinner selections… there’s a few food places within walking distance with more food for your dollar.

Exceptional

Exceptional

Bad

Pet friendly. Accommodating staff.

Close to appointments and usually reasonably priced. Price this time was double the normal rate because of soccer world cup. My trip was for medical visits. Looking into other options for my next visit. Ice maker on my floor broken and bathroom would not stay on track.

Close to appointments and usually reasonably priced. Price this time was double the normal rate because of soccer world cup. My trip was for medical visits. Looking into other options for my next visit. Ice maker on my floor broken and bathroom would not stay on track.

The front desk staff are pretty unhelpful, especially if you’re arriving later in the night. I would advise calling them multiple times to make sure they have your listing. They removed my reservation despite calling them. They seemed to have no access to their own email, so if booking through a third party app, calling to confirm, and then calling again, and again, is the way. I would avoid if you’re arriving late.

The room was clean and comfortable. What I appreciated most was the willingness of the staff, especially the front desk, to help with any issues/ concerns.

All good

Beds are super comfy and rooms are very clean. Parking is easy and close to MD Anderson for our appointmenst

I asked to fix tv, they said they send a specialist, and nobody came

Exceptional

Very good

The rooms were clean and staff were great.

The rooms were clean and staff were great.

Superb

Exceptional

Very good

Really enjoyed the stay at this hotel. The only downside was the dining area is closed for lunch. They do have a snack bar for when the restaurant is closed but was hoping for a meal. All in all, a good stay and will come back again. Staff was great.

First, let me begin by stating I’m an MDA leukemia patient, and we normally stay at Rotary House, but it was full on this date. The room was fine, although we do not like duvets, and there weren’t any blankets. The room has a small refrigerator which does not have an ice compartment, so don’t bring anything that needs to be frozen. I could not figure out the coffee machine, and there were no instructions. In addition, the hotel only provides one packet each of regular coffee, decaf and tea, so if you’re a coffee drinker like me, I was told to talk to the staff, but they weren’t around. At check out, we discovered the parking garage where we were told to park cost $20 for one night. That on top of the escalated hotel fee because of the World Cup—almost twice as much as Rotary House, convinced us we will not return.

wont stay next time

nice. in the middle of everything. clean. no complaints

Staff very friendly and preoccupied. The dinner area not well warm.

Exceptional

Very clean, parking was n covered garage

Parking was very good

Get

.

Great helpful staff from the restaurant!

Its was clean for the most part. However I checked in Friday out Monday….. still waiting for towels. 2 towels for 4 people. Called and went 4 times to ask. None were ever provided. I had to hunt someone down. My kids used wet cold towels as we needed to leave to visit my nephew in hospital awaiting a heart transplant. And staff had attitude about it!!

I ended up having to transfer to a different room because the initial room's AC was not working. The transfer was smooth and the front desk concierge was extremely helpful.

The staff was very accommodating and the place was very clean.

It was an easy check-in process. The hotel grounds from front to back were clean including the parking garage.

Cool

We love this hotel and how nice everyone is. The shuttle is awesome for our MD Anderson visits. Definitely recommend!

Pool was green and cloudy

This is the second HGI I’ve had major issues with this month but let’s focus on this one. First the a/c didn’t work. We were told someone would be right up. 3 hours later they changed our room. Then we requested housekeeping and it naver happened so we said we’d take new towels instead because we were toted. Then they didn’t have those but would bring them later and never did. No follow through or care about the quality of the stay. I think it’s best to give another hotel brand a chance. HGI doesn’t not have it figured out at all these days

The room was very clean.

Breakfast buffet was amazing!

I was not impressed with the front desk staff. They were not friendly.

Also, the staffs were rude.

We had a poor customer experience upon check in . We came in late night flight and when arrived no one was at the front desk with a sign the staff would “be right back”. Any number called rang unanswered at the front desk. I fell asleep on a bench in the lobby and awoken by my children..40 minutes had gone by. It was 2:00 am and we were sleeping in the lobby. Ridiculous and unsafe. Called multiple numbers all rang to front desk. Finally found one answered and then “suddenly front desk arrived from a back room”. Poor experience.

Easy, clean, Hilton

The room was very clean and beautifully maintained.

The room was spacious. The bed was very comfortable. The water pressure in the shower was terrible but overall it was good place to stay

All what I expected

One of my fave places for near MD Anderson. Consistent great service, room and amenities.

Rooms were really nice, housekeeping was great, and breakfast was good. Great customer service from the front desk

The Ac doesn’t work , microwave not working , or dust on the light and the room have smell

Hotel was nice and clean.

N/A

NICE PLACE TO STAY

Robert checked us in. He was just delightful and pleasant. We stood and talked to him for a while. He was a tremendous help checking in.

Room very clean and staff very friendly. Shuttles provided to and from MD Anderson Medical Center. Very nice, friendly and helpful drivers as well.

Clean and ready to go with all things in place!

Clean room

Great!

This property was awesome. Convenient pet area. Staff was great. Breakfast was great. The menu had many choices. Convenient for any where you need to get to downtown.

Restaurant food was excellent.

We loved our stay! The beds are very comfortable. I love the parking it feels very safe. I love the breakfast options! The staff was great! Lots of snack options in the lobby. Great location close to everything we wanted to do. We will stay here again!

Love the pillows.

Room was clean

We have stayed here for Medical appointments in Houston... can not say enough about this hotel's and its support staff...

We had a nice stay overall. Business center computers did not work well and the printer did not have paper.

Clean, friendly staff, convenient location to the Rodeo. Provided a shuttle to and from Rodeo which was suoer convenient.

Shuttle to livestock show and rodeo was amazing

Clean rooms, nice staff, convenient location. Breakfast cost does cost money.

The key card readers at the exterior doors are not working.

The location is perfect for my visits to M D Anderson. Staff is always always so helpful and friendly. Rooms are spacious and clean; beds are comfortable. Breakfast is always excellent.

When we walked into the room, it smelled like sweaty feet. I’m pretty sure the prior guest in that room had shoes/boots with a strong odor and no one deodorized the room. We used our deodorant to try to fumigate the room. Our mattress was broken with a long gap on one side of the mattress. We were able to make it work by rotating it around and it was bearable. Lastly our room had no body wash. Had we been there another night, we would have requested a new room but we arrived later in the evening and we had an early morning so we just made it work. The fact that this room was left in this condition gives us no incentive to use this hotel again.

Everything great except bathroom barn door only opened halfway

Clean room and friendly staff

Shuttle to and from the rodeo was quick and much closer drop off than a ride share!

Yes everything was nice

No cleaning room or making bed . Not used to that at the rate they charged.

Everything was great

The room linens were not clean.

There was no blackout curtain for the window. I have stayed at this hotel several times and generally am very pleased. It is a short drive to med center.

the room was very clean. the bathroom too. although it'd be even better if they have conditioner for the shower.

Spotless and quiet

The staff was courteous. The flashing light above my bed was awful though. I would not stay here again.

Clean room, pleasant staff, good location in medical center area

Excellent

Expedia reviews say is exceptional but I think is terrible sorry will never stay here again.

If there was anything that I have to say bad it’s the dinner menu is ridiculously priced. For a burger it cost $24. Appetizers were around $15 or more. It was just way over priced. Maybe adding a comp dinner option would be nice. All and all would recommend and would stay again

Overall very nice

The breakfast menu seemed fresh. The should replenish the food better.

Clean hotel. Beds very comfortable!!

Yes

Room was very clean and the staff was nice. Would recommend to anyone!

The staff and room

Yes

Customer service and staff was excellent. Very friendly and courteous.

The staffs are fantastic and the waitress was so friendly.

Clean rooms

Yes

Nice room, pleasant staff.

Nice

Clean room, good food

LOVE STAYING AT THE HOTEL WHEN I TRAVEL TO HOUSTON.

Everyone friendly and helpful. Room was clean and comfortable. Only concern was that only one of three elevators was working.

Breakfast was excellent