Hilton Garden Inn Houston Medical Center, TX

Very comfortable, clean and safe.

We stayed for 2 nights on Halloween weekend. The hotel was great, good location, clean and well maintained. Oddly enough all Houston hotels charge parking and some even charge for WiFi. At least the WiFi was free and parking charge was reasonably priced.

Didn't eat breakfast

Great staff!

Niet geweest The personell does not reply to requests. No response on emails or via booking.com

Have stayed here multiple times! Is our go to spot in Houston Loved everything

It was a great stay

Only issuse was my water didnt get hot

Exceptional

The only drawback in the room was that the coffeemaker was on top of the microwave making it impossible for us to use it. It was not a safe place to put it. The rooms were so quiet and spacious.

It’s a nice location close to the park, and their breakfast actually surprised us in a good way. Staff super friendly and responsive.

Prime Location! Quick access to everything we wanted to do. Beds very comfortable and friendly staff. Breakfast was great also Loved it

Prime Location! Quick access to everything we wanted to do. Beds very comfortable and friendly staff. Breakfast was great also Loved it

Everything No complaints

Everything No complaints

Breakfast was great

Everything was great. I loved that they had a little store downstairs with pretty much everything. Had a restaurant and a bar as well as a pool. Our room was great only downside was the AC was extremely loud and I’m guessing it was the fire alarm, it was just blinking brightly the entire night. But other than those 2 things, we had a lovely time. Will stay again.

Great place to stay

Todo súper excelente

Exceptional

I was suppose to get 2 queen bed room but when I checked in front desk stated they’re overbooked. I had another person with me as well as my infant baby. We were very uncomfortable

I was suppose to get 2 queen bed room but when I checked in front desk stated they’re overbooked. I had another person with me as well as my infant baby. We were very uncomfortable

Will stay again , highly recommend!

Friendly staff, clean and modern rooms.

Superb

Nothing It was as dirty, hair in the shower. The check in was horrible no info was given to me. They just asked for my id and handed me a key. The coolers were were down. Keys did not work after 12 am. Just horrible. The bathroom and room were dirty. We checked out a day early.

Nothing It was as dirty, hair in the shower. The check in was horrible no info was given to me. They just asked for my id and handed me a key. The coolers were were down. Keys did not work after 12 am. Just horrible. The bathroom and room were dirty. We checked out a day early.

Superb

Full Restaurant and Sports Bar onsite.

Big size room and good shower. Clean and great beds.

The restaurant had good food and the pool was nice and stocked with towels. The gym was great and the staff was friendly. I had an issue with the bathroom sink and it was taken care of within minutes. The breakfast buffet was great Food was a little pricey, but still good

The restaurant had good food and the pool was nice and stocked with towels. The gym was great and the staff was friendly. I had an issue with the bathroom sink and it was taken care of within minutes. The breakfast buffet was great Food was a little pricey, but still good

I stay there for Texans home games, i have received surprise charges on my bill this year. The in hotel store is never stocked, or has cold drinks, disappointing. there always seems to be an issue with the elevators, this time the garage elevators were out, so you ended up hauling your luggage down the stairs, the only place there was a notification of the elevators being out of service was at the ground floor, which you dont see bemuse you parked at higher levels. common sense had left the building. at previous visits the inside elevators had been out. plenty of other options in the area to stay, time to look for better accommodations.

I was in a handicap room where the door was so heavy it was almost impossible to open from inside in my wheelchair. There really needs to be a door open button. Also, the elevator doors kept closing on me as I tried to enter. They need a longer timer for wheelchair access. Finally, there was no airport shuttle, and they ran out of Coke Zero. Ok, that last one is petty, but…

N/A

The only thing that was a little misleading was when I was going to book it said free breakfast and then when I got there you have to pay for breakfast. And other than that everything else was fine staff is friendly the rooms are clean the bathrooms are very clean which I like. We didn't spend a lot of time at the hotel but it was overall a nice stay.

It was fine

Pleasant

Exceptional

The hotel was great. I always love to stay at the Hilton Garden Inn, but I had a horrible experience. I asked for a remote and was told that maintenance would bring it up within the next 20 minutes so then I noticed a leak in the restroom I called back and said can you have the same maintenance man check for the leak in the restroom had to literally put towels on the floor never received a call back for maintenance next day. We went to have breakfast and we had been told by the front desk that we had free breakfast and we’re given the times when we arrive there we were told we had to pay for our breakfast which we understood that. But why would the front desk tell us differently and then not correct themselves?

Na

Great hotel would definitely come back !

Everything was great! Will definitely be back (:

I reported my microwave and phone did not work and no one ever came to replace it.

My kids' said this was a super fancy hotel and asked to come back for our next houston trip.

Our room was clean. The beds were very comfortable.

nice hotel

Perfect for a quick one night stay that we had. Comfortable bed, clean room, and helpful staff.

Staff rooms and drivers were marvelous. Best stay ever !!

Close to MDA with a shuttle service. Very friendly staff.

Staff was helpful

The stay was average.

The room was clean and the staff friendly.

.

Nice hotel. Very clean. Staff pleasant. Restaurant was ok. Appreciated the shuttle service to hospitals. Will definitely stay here again

Is a nice hotel

Within close driving distance from the medical center, however too far to walk. Nice clean property, would stay again. Would have been 5-stars all around if not for the elevators.

N/A

The paid buffet breakfast was interesting. Same items you get with free breakfast everywhere else but during Dreamcon weekend, everything was a al carte. The dinner selections… there’s a few food places within walking distance with more food for your dollar.

Pet friendly. Accommodating staff.

The front desk staff are pretty unhelpful, especially if you’re arriving later in the night. I would advise calling them multiple times to make sure they have your listing. They removed my reservation despite calling them. They seemed to have no access to their own email, so if booking through a third party app, calling to confirm, and then calling again, and again, is the way. I would avoid if you’re arriving late.

The room was clean and comfortable. What I appreciated most was the willingness of the staff, especially the front desk, to help with any issues/ concerns.

All good

Beds are super comfy and rooms are very clean. Parking is easy and close to MD Anderson for our appointmenst

I asked to fix tv, they said they send a specialist, and nobody came

Really enjoyed the stay at this hotel. The only downside was the dining area is closed for lunch. They do have a snack bar for when the restaurant is closed but was hoping for a meal. All in all, a good stay and will come back again. Staff was great.

First, let me begin by stating I’m an MDA leukemia patient, and we normally stay at Rotary House, but it was full on this date. The room was fine, although we do not like duvets, and there weren’t any blankets. The room has a small refrigerator which does not have an ice compartment, so don’t bring anything that needs to be frozen. I could not figure out the coffee machine, and there were no instructions. In addition, the hotel only provides one packet each of regular coffee, decaf and tea, so if you’re a coffee drinker like me, I was told to talk to the staff, but they weren’t around. At check out, we discovered the parking garage where we were told to park cost $20 for one night. That on top of the escalated hotel fee because of the World Cup—almost twice as much as Rotary House, convinced us we will not return.

wont stay next time

nice. in the middle of everything. clean. no complaints

Very clean, parking was n covered garage

Parking was very good

Get

.

Great helpful staff from the restaurant!

Its was clean for the most part. However I checked in Friday out Monday….. still waiting for towels. 2 towels for 4 people. Called and went 4 times to ask. None were ever provided. I had to hunt someone down. My kids used wet cold towels as we needed to leave to visit my nephew in hospital awaiting a heart transplant. And staff had attitude about it!!

I ended up having to transfer to a different room because the initial room's AC was not working. The transfer was smooth and the front desk concierge was extremely helpful.

The staff was very accommodating and the place was very clean.

It was an easy check-in process. The hotel grounds from front to back were clean including the parking garage.

Cool

We love this hotel and how nice everyone is. The shuttle is awesome for our MD Anderson visits. Definitely recommend!

Pool was green and cloudy

This is the second HGI I’ve had major issues with this month but let’s focus on this one. First the a/c didn’t work. We were told someone would be right up. 3 hours later they changed our room. Then we requested housekeeping and it naver happened so we said we’d take new towels instead because we were toted. Then they didn’t have those but would bring them later and never did. No follow through or care about the quality of the stay. I think it’s best to give another hotel brand a chance. HGI doesn’t not have it figured out at all these days

The room was very clean.

Breakfast buffet was amazing!

I was not impressed with the front desk staff. They were not friendly.

Also, the staffs were rude.

We had a poor customer experience upon check in . We came in late night flight and when arrived no one was at the front desk with a sign the staff would “be right back”. Any number called rang unanswered at the front desk. I fell asleep on a bench in the lobby and awoken by my children..40 minutes had gone by. It was 2:00 am and we were sleeping in the lobby. Ridiculous and unsafe. Called multiple numbers all rang to front desk. Finally found one answered and then “suddenly front desk arrived from a back room”. Poor experience.

Easy, clean, Hilton

The room was very clean and beautifully maintained.

The room was spacious. The bed was very comfortable. The water pressure in the shower was terrible but overall it was good place to stay

All what I expected

One of my fave places for near MD Anderson. Consistent great service, room and amenities.

Rooms were really nice, housekeeping was great, and breakfast was good. Great customer service from the front desk

The Ac doesn’t work , microwave not working , or dust on the light and the room have smell

Hotel was nice and clean.

N/A

NICE PLACE TO STAY

Robert checked us in. He was just delightful and pleasant. We stood and talked to him for a while. He was a tremendous help checking in.

Room very clean and staff very friendly. Shuttles provided to and from MD Anderson Medical Center. Very nice, friendly and helpful drivers as well.

Clean and ready to go with all things in place!

Clean room

Great!

This property was awesome. Convenient pet area. Staff was great. Breakfast was great. The menu had many choices. Convenient for any where you need to get to downtown.

Restaurant food was excellent.

We loved our stay! The beds are very comfortable. I love the parking it feels very safe. I love the breakfast options! The staff was great! Lots of snack options in the lobby. Great location close to everything we wanted to do. We will stay here again!

Love the pillows.

Room was clean

We have stayed here for Medical appointments in Houston... can not say enough about this hotel's and its support staff...

We had a nice stay overall. Business center computers did not work well and the printer did not have paper.

Clean, friendly staff, convenient location to the Rodeo. Provided a shuttle to and from Rodeo which was suoer convenient.

Shuttle to livestock show and rodeo was amazing

Clean rooms, nice staff, convenient location. Breakfast cost does cost money.

The key card readers at the exterior doors are not working.

The location is perfect for my visits to M D Anderson. Staff is always always so helpful and friendly. Rooms are spacious and clean; beds are comfortable. Breakfast is always excellent.

When we walked into the room, it smelled like sweaty feet. I’m pretty sure the prior guest in that room had shoes/boots with a strong odor and no one deodorized the room. We used our deodorant to try to fumigate the room. Our mattress was broken with a long gap on one side of the mattress. We were able to make it work by rotating it around and it was bearable. Lastly our room had no body wash. Had we been there another night, we would have requested a new room but we arrived later in the evening and we had an early morning so we just made it work. The fact that this room was left in this condition gives us no incentive to use this hotel again.

Everything great except bathroom barn door only opened halfway

Clean room and friendly staff

Shuttle to and from the rodeo was quick and much closer drop off than a ride share!

Yes everything was nice

No cleaning room or making bed . Not used to that at the rate they charged.