Hilton Garden Inn Houston Hobby Airport, TX

Hotel was a great site, centrally located to my destination. only draw back was the pool was closed for maintenance, and when you have a 3yr old whining about swimming you have to great creative or go cra,y.

Wonder full stay love the stay

Convenient to airport

Location close to the airport.

Very good

Common Extra Charges included Resort and Amenity Fees: Daily mandatory charges that cover items like Wi-Fi or local calls. Parking and Incidental Deposits: Separate daily fees for vehicle parking and upfront holds (often a hundred or more) placed on your card at check-in for room incidentals. Advance Prepayments: Non-refundable or advance purchase rates that require full charges immediately upon booking rather than at checkout.

Bathroom shower need more attention 👍

Friendly staff

Friendly staff

Super close to Enterprise drop-point and Houston Hobby airport.

The staff is always helpful, the food is good and the bartender Geraldine is amazing 👏

I am saddened and wondered what could have happened if I had forgotten more valuable items in my hotel room.

The shuttle driver that picked me up was the most rude and unfriendly POS ever!

Clean friendly helpful Nothing

Clean friendly helpful Nothing

Wonderful location close to Hobby. Hotel and room was very clean. Nice and friendly staff.

Exceptional

It was fairly clean. The staffs were few especially during one day. They had one worker cooking, cleaning, serving and working as a cashier at the same time. The food was not worth the price, they served very little amounts. The bathrooms had mold in the corners, I’m sure a little Clorox would have helped. They charge you for parking which is unbelievable. They placed me in a connected room and the guest next door kept trying to open my door. I called the front desk and it stopped for one night, the following night it was worst and I shared it with the front desk again and they seemed slow about it. Later on I called customer service and instead of providing a reward considering the fact this was a safety issue, they didn’t reply. I felt so unsafe after the incident and I believe they took it so lightly.

It was fairly clean. The staffs were few especially during one day. They had one worker cooking, cleaning, serving and working as a cashier at the same time. The food was not worth the price, they served very little amounts. The bathrooms had mold in the corners, I’m sure a little Clorox would have helped. They charge you for parking which is unbelievable. They placed me in a connected room and the guest next door kept trying to open my door. I called the front desk and it stopped for one night, the following night it was worst and I shared it with the front desk again and they seemed slow about it. Later on I called customer service and instead of providing a reward considering the fact this was a safety issue, they didn’t reply. I felt so unsafe after the incident and I believe they took it so lightly.

Very spacious room and bathroom

It would be nice to have breakfast included.

It was handy to the airport and good for a one night stay

nice

My only complaint is that parking is not free. You pay almost $200 a night for a room and you have to pay for parking!? If I would have known this, I would have booked elsewhere.

Clean and ample,

Clean and ample,

Carpet needs cleaning. Room had a seldom bad smell. Thinking maybe the carpet!? I would definitely say carpet needs to be cleaned.

Very close to the airport, and there's a shuttle from 5 am to 10 pm.

The service was great. Rooms were clean.

The receeptionist was no gently at all The parking was not free

The parking was not free

Breakfast was good, prices for their little store front were highly priced with no price information until you walked up to cashier. Front desk staff were not very welcoming, I was pleased with shuttle service provided especially since they were so close to airport. Room was very nice and roomy, the carpet had a smell. I appreciate this was a place to settle in for one night 🙁

Very friendly staff Nothing

Very friendly staff Nothing

Exceptional

Clean rooms. Polite staff.

N/a

Everyone at this hotel was extremely nice. The hotel is clean and close to a lot of eating spots. Best stay ever. N/a

Exceptional

My go to location when traveling

My stay was cool, the room was clean, the cable worked no problem, it's as close to the airport as possible and there's a lot of food choices nearby. The staff were gracious and polite. Only down side was my room was by the elevator. Wayyy to noisy for a good night's sleep but since I was in dire straights, it all worked out. Not my first choice for a hotel brand but always reliable in my experience.

It's a great location, the food was good and their shuttle service is very helpful.

Friendly staff, clean rooms, convenient location to airport

The room was OK when we checked in there was blood on the blanket like spots so I don’t know if it was really clean. The shower curtains had blood spots on that in the inside. The staff was pretty good and cool. The breakfast was OK when they say buffet, it wasn’t a real buffet. It was like you get one scoop of eggs, one scoop of potatoes, two sausage sausages, two bacon and that’s it and then you could get like the drink the fruit the muffin it wasn’t what I expected specially for the amount hours what I paid for the bar was excellent was nice and strong. The food was pretty good as well.

Also do not understand why a hotel would charge a guest for overnight parking. This should be included in the room rate.

Bar Expert was phenomenal and friendly. All staff was exceptional, besides sick lady that ran us to the airport, pretty sure my son has what she has and is probably going to miss school because of it. Clean hotel, super convenient for airport, pool & jacuzzi was well maintained and refreshing. Still 5 stars from me besides the 2 things mentioned. Thank you and would stay again no doubt.

Just one night before an early morning flight; the restaurant served a delicious steak dinner. The 5:30 am shuttle was on time and perfect!! I would stay here again in a heartbeat!!

Close to airport

NA

Just wish breakfast was included instead of paying

By contrast, the restaurant staff was very nice, both dinner and breakfast.

Staff was great! Room - AC didn't work & beds squeaked & mattress not good.

Bathroom was not the cleanest.

10 out of 10 experience!

Enoyable staff

We had no shampoo. In the middle of a shower that is a disastrous mistake by housekeeping. They responded relatively quickly. The comforter had buggers on it. They need to be more careful when cleaning.

The staff was nice, the room looked nice, but the bedbugs were not nice. I called and reported them to the manager and front desk person. Never received anything else. Luckly, i didn't bring them home with me except the bites themself.

Nice hotel

Room was perfectly clean. The staff was courteous and friendly. The courtesy shuttle to the airport only takes 5-10 minutes.

did not use internet or wifi service

Changed our reservation from two queens to a king. Said that they were busy and that’s what happens. Waited an hour for a burger and a salad in bar dining area with lots of empty seats. When we gave up and started to leave the bartender yelled at us because “we’re busy!”

Internet was fast, Airport shuttle was great!!!

Shuttle very helpful, staff was friendly, free WiFi, overall great!

The facility is very clean and updated. I was accommodated graciously under very challenging circumstances. Hobby Airport was a chaotic overwhelming situation. The TSA staff is not being paid and so majority weren’t showing up. After a six hour wait on Sunday, March 8. I still wasn’t able to make it through TSA. I went online and booked a room at Hilton Gardens. On March 9, the shuttle left at 4 AM and after 2 1/2 hours in line I was able to make it through TSA. The one thing I would note regarding Hilton Gardens. The soup was delicious, but there were only like 4 ounces that really is outrageous at nine dollars. The salad was minimal at best. There’s only one worker doing it all attending the bar and also handling the kitchen. She was overwhelmed.

The hotel is nice and clean! There were just a few issues of broken fixtures. For example, the bed side lamp and the shower curtain rod were broken and sticking out of the window. The staff was kind. They promptly provided extra travels and blankets when requested.

Clean and comfortable accommodations. Close to airport with shuttle.

Overall we liked the hotel. The only thing that surprised us, was that we had to pay for breakfast. All the hotels that we stayed the past few years, included breakfast.

Great

Staff was rude driver was late. Terrible

My check in was very prompt as well as my checkout, the lobby area was very clean as well as my room, front desk agents were very cordial and catered to my needs, the breakfast attendant was attentive and friendly, good breakfast variety, overall awesome stay…

Hair on the comforter

Clean room

1

Very convenient location. Past experience. Appreciate the complimentary airport shuttle. Priced right. Clean. Friendly service.

I really appreciated Specially when you are already tired Is good to know you have snacks in the room I had stay in another hotel more expensive Although the employees are good I felt very welcome to your hotel Thank you for everything

Yes - very well managed and staff was wonderful

Staff super nice and clean room

Staff room

Clean, convenient, nice staff- very helpful

Fantastic staff!!!! Clean, comfortable and convenient. The shuttle bus staff are wonderful and so helpful. Thank you for a terrific stay

Clean Room

Everything was nice. Very comfortable and cozy rooms.

It was also nice that there was a restaurant on site and that breakfast was offered as there are not any restaurants or stores near the hotel. They do charge for breakfast which we felt was pricey, and the restaurant was also expensive for what it was but the convenience was worth it to us.

Staff

Room was fine only issues were with the restaurant. It took over 90 minutes to get our meal

Staff seemed very cold and unfriendly. No condiments for coffee none, gave the impression it wasn’t run very well.

Clean room large space, nice lighting in the bathroom big screen TV. Fast check in and out. Good amenities. Good breakfast.

Super nice staff

Staff was amazing and attentive. Our room was clean, the amenities were enjoyable. We will be back for sure!

Friendly staff

The room was spotless and the staff when I checked in was extremely professional and nice. I had an issue with my tv and I called the front desk and he called the cable company and had them fix it and called me to make sure it was working. He was so nice and professional and I wish I could timber his name.

Everything was great except I thought I paid for breakfast when I reserved the room but I was charged again this morning.

Room was very clean, and ready for an early check in. We had breakfast and it was a buffet but the cook prepared the egg, sausage, bacon and potatoes freshly and brought the plates to our table, while we helped ourselves to different juices, coffee, muffins and a variety of bagels and other breads. There was also cereals and oatmeal choices. The cook as well as the desk staff was very friendly and accommodating. Had a great stay.

Excellent

The heat was stuck on all night long, making for a miserable night of sleep.

Nice place and clean

What was supposed to be a fun family-and-friends birthday celebration quickly turned into a roach motel experience at the Hilton Garden Inn Hobby Airport on Monroe Boulevard, Houston, Texas. Imagine stepping into the shower only to be greeted by a roach crawling around the bathroom. Disgusting, disappointing, and completely unacceptable—especially from a hotel carrying the Hilton name. Who wants to shower like that? We immediately notified hotel staff and followed up with emails to corporate. The response? Apathy. No real concern, no meaningful resolution—just a sense that this is somehow normal business practice. It’s not. This place needs to be fumigated ASAP. Cleanliness and guest safety should be non-negotiable, and this stay fell far below even basic standards. Anyone thinking of staying here should seriously think twice. A birthday celebration shouldn’t come with unwanted pests and indifference. I want my money back!

We

the rooms were clean and comfortable. we enjoyed dinner in the restaurant downstairs. amenities were nice. the hotel was convenient to the airport and car rental facilities. the neighborhood was quiet.

Clean everything with nice employees

Great pool, soft bed and pillows, accommodating staff

Something that stood out, it wasn’t crowded but a few people ordering food. Sonia was working bar, taking food orders and cooking. Not sure if this is normal or cook called out. The reception desk person that evening did not come over to help her but stood at desk and just wandered.

Clean room

Awesome!

Room wasn’t cleaned well. Pieces of plastic and crumbs still on carpet around bed area. 1 of the bath towels and a piece of hair stuck in it when I unfolded to use & the shower floor pan was very worn and discolored, along with some mold in the corner of the shower wall.

Beautiful property and amazing staff. No complaints here.

Excellent

Staff was great and ver helpful. Food was amazing and I would stay there again.

Great stay. The staff were great! I will definitely come back and stay.

Clean room

Good service

A+ service

Very friendly staff. Knew just where you wanted to go ecery time.

Clean room everting good

Airport local is great, shuttle to and from. Bar was great.

I booked this room for the hot tub I asked when I checked in if it was open and the front desk said yes but let them know if the hot tub wasn’t hot so they knew it had an issue because it wasn’t hot and when I called the front desk they sent maintenance to do something which made it warm for like 10 mins then the heat went out again. Our Keurig coffee maker was broken in our room. I expected more from a Hilton property.

I would not stay again. Rented 7 rooms. No outside food or beverages allowed in common areas. Bar and food does not open till 4. The shuttle person was absolutely rude and entitled. She even mocked me and two of my guests. Manager talked to her and she could have cared less. It was not what i would have hoped for at all.

Staff unfriendly, room window blinds didn’t work, called & was told they didn’t work in my room. Told them that was unacceptable, sent a maintenance man who had told me they told him I complained about the safe, no & desk knew, then he showed me how the blinds remote worked. Desk manager very rude

Very nice hotel. Nice sized rooms and very clean!

excellent