Hilton Garden Inn Houston Hobby Airport, TX

My room was quit and the bed extremely comfortable. I went down to the bar/restaurant and ordered chicken wings. The bartender told me they were out of wings.i ordered something else and waited for over 30 minutes for my food. About that time, another lady orders wings and the bartender took her order. I mentioned this to the bartender and she said, “The kitchen said they were out.” I was not pleased with that kind of service.

Great

The staff is very helpful. This room was a convenient overnight stay. Convenient to the airport.

Great and friendly

Quick overnight stay for a cruise out of Galveston. The airport shuttle was fast and convenient. The room was clean and bed was comfy.

Great breakfast, comfy beds, nice staff, great shuttle ride

Nice hotel, good location. Paying extra for parking and breakfast and only tried to clean our room once in 4 days when we actually wanted to sleep in.

great quick stay!

Since it's pet friendly, it is imperative that the rooms be deep cleaned. I have severe cat allergies and although my room looked and smelled clean, my allergies were so bad that my eyes and lips were swollen within an hour of being in the room. I went out for dinner and the symptoms eased off but as soon as I returned, I immediately started with the sneezing, itching and watery, swollen eyes. I was miserable. I was told that there were no "pet free" or "allergy friendly" rooms so I was stuck. I took a double dose of Benadryl at bedtime that helped marginally but I had a Benadryl hangover in the morning. I couldn't wait to leave.

Close to rental car and airport.

Clean, free shuttle & very near at the airport

Great Nothing

Great Nothing

Clean, free shuttle & very near at the airport

Didn't know about the extra parking fee. Said I stayed parked from June 8th until September 23 and charged my card $1350 without notifying me. Shower was dirty as well.

Manager at Hilton did not have my confirmation on record with Booking.com so I was forced to book a room through Hilton. I was double charged for the room.

The property was clean and quiet. Most of all, the staff went above and beyond. I was stuck with a dead phone, and they made sure I got what I needed and made sure I was at the airport on time. I’ll stay there again. N/A

The property was clean and quiet. Most of all, the staff went above and beyond. I was stuck with a dead phone, and they made sure I got what I needed and made sure I was at the airport on time. I’ll stay there again. N/A

Staff was friendly and accommodating.

Staff was friendly and accommodating.

Manager at Hilton did not have my confirmation on record with Booking.com so I was forced to book a room through Hilton. I was double charged for the room.

Clean rooms and the staff was amazing.

The front desk person was friendly and helpful. Room was clean and comfy. We will be back!

The front desk person was friendly and helpful. Room was clean and comfy. We will be back!

Clean room and helpful staff

My go to hotel when visiting . Great location great staff! Only downside is washer/dryer was down in may and again in October when I visited

There was very little help with my disability, even though I had called ahead of time. When I arrived, and afterwards, the manager and assistant manager were very rude to me.

We had a reservation for 3PM, but we didn't get in our room until after 4PM. There were about 5 other people sitting there waiting also. We were not offered a bottle.of water, a drink at the bar later or anything. They kept apologizing but I believe they could have at least offered a bottle of water as we waited.

Customer service needs a lot of work , we waited almost an hour to check because that 1 person working while they had some many people checking in , that poor man . one of the managers were very nasty and couldn’t offer any help with my issues , I had to call down several times with noise complaints, we waited almost an hour to get clean linen, would I visit here again probably not . After spending almost $400 on my birthday stay here is very disappointing.

I’m no fan of Texas & I particularly dislike Houston, but if you must travel there, this hotel is a fantastic option & very cost effective!

I like the hotel is clean

I did not like the carpets.

The Hotel itself was beautiful… That being said our room was nice but the bathroom was borderline gross… The bathroom looked like instead of cleaning it. They just added more caulking to cover up the grime and dirt… Pieces were falling off… Things did not lineup appropriately… There was no conditioner in the shower and we were told that they just got an order in and they gave us a new bottle of conditioner… The bathroom was just disgusting. There was dirt in every crack crevice in every corner. The breakfast was abysmal. The oatmeal was like soup… The sausage was, let’s just say, I didn’t feel like after I took the second bite I should take more bites of it. It tasted like it may have gone bad… it looks like a Hilton on the outside and the lobby was beautiful and the people were nice… But I will not stay at this Hilton ever again

Clean Pay for parking

Clean Pay for parking

No comment

Shuttle bus from hotel to airport

Bar/restaurant was very helpful and friendly.

Everything was nice and clean

Spacious room and staff members respectful and helpful. Love the complimentary coffee and bottled water in room.

Great place

They need to let guests know that they have to pay for parking. Also I travel a lot and I’m use to breakfast be included as part of the stay

Convenient to airport

Very clean

Love the please, supper clean!

Hotel is conveniently located close to the airport. Bathroom was not well cleaned, neither was the room. Even a cockroach passed next to the bed at some point.

Staff was incredible (Donavan) and others. Great room, shower head could be better but all in all A+

even though my breakfast wasn't included, I purchased it and the Lady who served me was very nice, she was attentive and friendly. the location is far from the Huston Airport, but it was good

The hotel was really comfy and clean! The only issue I had was every little thing cost. Parking extra cost , breakfast extra cost , water extra cost. I just don’t see how that is more convenient then going to an holiday inn and paying less for something better plus more.

Hotel was a great site, centrally located to my destination. only draw back was the pool was closed for maintenance, and when you have a 3yr old whining about swimming you have to great creative or go cra,y.

Wonder full stay love the stay

Convenient to airport

Location close to the airport.

Common Extra Charges included Resort and Amenity Fees: Daily mandatory charges that cover items like Wi-Fi or local calls. Parking and Incidental Deposits: Separate daily fees for vehicle parking and upfront holds (often a hundred or more) placed on your card at check-in for room incidentals. Advance Prepayments: Non-refundable or advance purchase rates that require full charges immediately upon booking rather than at checkout.

Bathroom shower need more attention 👍

Super close to Enterprise drop-point and Houston Hobby airport.

The staff is always helpful, the food is good and the bartender Geraldine is amazing 👏

I am saddened and wondered what could have happened if I had forgotten more valuable items in my hotel room.

Wonderful location close to Hobby. Hotel and room was very clean. Nice and friendly staff.

Very spacious room and bathroom

It would be nice to have breakfast included.

nice

My only complaint is that parking is not free. You pay almost $200 a night for a room and you have to pay for parking!? If I would have known this, I would have booked elsewhere.

Carpet needs cleaning. Room had a seldom bad smell. Thinking maybe the carpet!? I would definitely say carpet needs to be cleaned.

Very close to the airport, and there's a shuttle from 5 am to 10 pm.

The service was great. Rooms were clean.

Breakfast was good, prices for their little store front were highly priced with no price information until you walked up to cashier. Front desk staff were not very welcoming, I was pleased with shuttle service provided especially since they were so close to airport. Room was very nice and roomy, the carpet had a smell. I appreciate this was a place to settle in for one night 🙁

Clean rooms. Polite staff.

My go to location when traveling

My stay was cool, the room was clean, the cable worked no problem, it's as close to the airport as possible and there's a lot of food choices nearby. The staff were gracious and polite. Only down side was my room was by the elevator. Wayyy to noisy for a good night's sleep but since I was in dire straights, it all worked out. Not my first choice for a hotel brand but always reliable in my experience.

It's a great location, the food was good and their shuttle service is very helpful.

Friendly staff, clean rooms, convenient location to airport

The room was OK when we checked in there was blood on the blanket like spots so I don’t know if it was really clean. The shower curtains had blood spots on that in the inside. The staff was pretty good and cool. The breakfast was OK when they say buffet, it wasn’t a real buffet. It was like you get one scoop of eggs, one scoop of potatoes, two sausage sausages, two bacon and that’s it and then you could get like the drink the fruit the muffin it wasn’t what I expected specially for the amount hours what I paid for the bar was excellent was nice and strong. The food was pretty good as well.

Also do not understand why a hotel would charge a guest for overnight parking. This should be included in the room rate.

Bar Expert was phenomenal and friendly. All staff was exceptional, besides sick lady that ran us to the airport, pretty sure my son has what she has and is probably going to miss school because of it. Clean hotel, super convenient for airport, pool & jacuzzi was well maintained and refreshing. Still 5 stars from me besides the 2 things mentioned. Thank you and would stay again no doubt.

Just one night before an early morning flight; the restaurant served a delicious steak dinner. The 5:30 am shuttle was on time and perfect!! I would stay here again in a heartbeat!!

Close to airport

NA

Just wish breakfast was included instead of paying

By contrast, the restaurant staff was very nice, both dinner and breakfast.

Staff was great! Room - AC didn't work & beds squeaked & mattress not good.

Bathroom was not the cleanest.

10 out of 10 experience!

Enoyable staff

We had no shampoo. In the middle of a shower that is a disastrous mistake by housekeeping. They responded relatively quickly. The comforter had buggers on it. They need to be more careful when cleaning.

The staff was nice, the room looked nice, but the bedbugs were not nice. I called and reported them to the manager and front desk person. Never received anything else. Luckly, i didn't bring them home with me except the bites themself.

Nice hotel

Room was perfectly clean. The staff was courteous and friendly. The courtesy shuttle to the airport only takes 5-10 minutes.

did not use internet or wifi service

Changed our reservation from two queens to a king. Said that they were busy and that’s what happens. Waited an hour for a burger and a salad in bar dining area with lots of empty seats. When we gave up and started to leave the bartender yelled at us because “we’re busy!”

Internet was fast, Airport shuttle was great!!!

Shuttle very helpful, staff was friendly, free WiFi, overall great!

The facility is very clean and updated. I was accommodated graciously under very challenging circumstances. Hobby Airport was a chaotic overwhelming situation. The TSA staff is not being paid and so majority weren’t showing up. After a six hour wait on Sunday, March 8. I still wasn’t able to make it through TSA. I went online and booked a room at Hilton Gardens. On March 9, the shuttle left at 4 AM and after 2 1/2 hours in line I was able to make it through TSA. The one thing I would note regarding Hilton Gardens. The soup was delicious, but there were only like 4 ounces that really is outrageous at nine dollars. The salad was minimal at best. There’s only one worker doing it all attending the bar and also handling the kitchen. She was overwhelmed.

The hotel is nice and clean! There were just a few issues of broken fixtures. For example, the bed side lamp and the shower curtain rod were broken and sticking out of the window. The staff was kind. They promptly provided extra travels and blankets when requested.

Clean and comfortable accommodations. Close to airport with shuttle.

Overall we liked the hotel. The only thing that surprised us, was that we had to pay for breakfast. All the hotels that we stayed the past few years, included breakfast.

Great

Staff was rude driver was late. Terrible

My check in was very prompt as well as my checkout, the lobby area was very clean as well as my room, front desk agents were very cordial and catered to my needs, the breakfast attendant was attentive and friendly, good breakfast variety, overall awesome stay…

Hair on the comforter

Clean room

1

Very convenient location. Past experience. Appreciate the complimentary airport shuttle. Priced right. Clean. Friendly service.

I really appreciated Specially when you are already tired Is good to know you have snacks in the room I had stay in another hotel more expensive Although the employees are good I felt very welcome to your hotel Thank you for everything

Yes - very well managed and staff was wonderful

Staff super nice and clean room

Staff room

Clean, convenient, nice staff- very helpful

Fantastic staff!!!! Clean, comfortable and convenient. The shuttle bus staff are wonderful and so helpful. Thank you for a terrific stay

Clean Room

Everything was nice. Very comfortable and cozy rooms.

It was also nice that there was a restaurant on site and that breakfast was offered as there are not any restaurants or stores near the hotel. They do charge for breakfast which we felt was pricey, and the restaurant was also expensive for what it was but the convenience was worth it to us.

Staff

Room was fine only issues were with the restaurant. It took over 90 minutes to get our meal

Staff seemed very cold and unfriendly. No condiments for coffee none, gave the impression it wasn’t run very well.

Clean room large space, nice lighting in the bathroom big screen TV. Fast check in and out. Good amenities. Good breakfast.

Super nice staff

Staff was amazing and attentive. Our room was clean, the amenities were enjoyable. We will be back for sure!

Friendly staff

The room was spotless and the staff when I checked in was extremely professional and nice. I had an issue with my tv and I called the front desk and he called the cable company and had them fix it and called me to make sure it was working. He was so nice and professional and I wish I could timber his name.