Hilton Garden Inn Houston/Galleria Area

Small rooms

Overall the hotel was decent. Staff was great. We had a room that had a questionable smell and the staff moved us immediately to a new room. The room felt clean but the hotel itself is definitely an older hotel. Considering it’s next to a strip club I thought it was extremely relaxed and next to zero issues

The staff and all personnel were great. They greeted us as soon as we entered the hotel. The breakfast was 10/10 and staff made sure the area was clean. The rooms were Beautiful and spacious. All around great place to stay

Staff was pretty unfriendly. No smiles, no nothing. Actually disliked our stay here.

Location- it was close to The consulate I needed to visit I was charged for parking. When I arrived and left the hotel using Uber Services.

Exceptional

The hotel is very well located near the Galleria Mall. Breakfast is a standard buffet, but they also have an à la carte menu. You have to pay for parking!

Superb

Nice staff, central location for shopping (next to Galleria). The hotel is a bit dated. First room wasn't clean, smelled weird, toilet was broken. Front desk clerk was super nice, though. He gave us another room right away. The new room was better. Overall it was clean, however, cleaningness could be improved (specially in the bathroom). Parking: There was a misunderstanding with the parking, since we got a ticket on the second day. The problem was resolved quickly too, but it was another task that we had to take care of.

Very good

I did not receive the...

Very nice

Love the place

My disappointment was about the parking lot and the breakfast. I cannot understand why we have to pay for both off them. And both are too expensive., I understand might have some vehicles park without staying but same process you guys use to monitor who pays or not could be use to monitor that, and breakfast its extremely expensive $18 for a Mediterranean, that's out of hand

Kiera at the front desk was absolutely amazing! Her spirit and positive energy were everything. She has the kind of personality that can turn a bad day around in an instant. After experiencing poor customer service at Chipotle, Kiera’s kindness, professionalism, and thoughtful gestures toward me and my children were truly top-tier. She made us feel welcomed and valued, and that meant so much to me. I would absolutely stay here again whenever I visit Houston. Thank you, Kiera, for being a bright light and making our experience so memorable!

Close proximity to the mall and the gentleman’s club. Breakfast was bland.

Close proximity to the mall and the gentleman’s club. Breakfast was bland.

Allowed to stay in common area hours after check-out. Lots of nearby stores and restaurants. Nothing.

24h front desk. Very late check-in. Allowed to stay in common area hours after check-out. Lots of nearby stores and restaurants. Nothing.

There was a charge for bottle water in the room and $17 charge for breakfast

Wonderful location, staff was super friendly & the value was great. Only negative is that our room smelled like mold & mildew! Overall, nice & comfy stay.

Nice and convenient location

We really enjoyed our 1 night stay. Staff was friendly and helpful and the property was clean and well maintained

They gave up my room I booked months back. When I arrived after an 8 hour trip, I was told they had no available rooms. I had also booked a room for a friend but their booking was fine. Won’t book here again.

They gave up my room I booked months back. When I arrived after an 8 hour trip, I was told they had no available rooms. I had also booked a room for a friend but their booking was fine. Won’t book here again.

Exceptional

We have to pay for parking and it s on the side or literally right behind. Security there was a guy just hanging out in the parking lot .

To expensive Thought it was contintal

To expensive Thought it was contintal

Friendly staff. My room smelled like mildew and my shower wouldn’t run well (water still came out of the tub spout). Bed was not super comfortable.

Very good

Friendly staff. My room smelled like mildew and my shower wouldn’t run well (water still came out of the tub spout). Bed was not super comfortable.

Y while stay was amazing. The cleanliness, friendly staff and the spacious room made my experience great.

I changed rooms three times, but unfortunately, the same odor was present in every room. I also spoke with several other guests who reported experiencing a similar issue. Because this appeared to affect multiple rooms, I believe hotel management should investigate the ventilation system and determine the source of the odor. This significantly affected the quality and comfort of my stay, and I hope the hotel takes the concern seriously and addresses it for future guests.

clean room

Great location, super easy self parking, and the staff went out of their way to make sure everything went well. I will definitely stay here again while visiting Houston.

Our stay was for 4 days (check in to check out) and 3 nights. Our room was not cleaned even after a request while we were out for the day.

I have stayed at this hotel many times. This was not my favorite stay. Parking was always free. Now they are charging $24 per night. This is Houston not New York. Outrageous.

The staff was friendly, the rooms were clean, the beds were comfortable. Maui dislike was the fact that you had to pay for parking. When I booked this trip on Expedia, I did not see anything that stated parking was not included.

The restaurant staff was the best I've ever seen at a HGI.

Love the location

Our room smelled musty carpets needed a good cleaning …breakfast was not the best.

Nice and clean place. Staffs are very helpful . I will be back when I visit the area again.

The hotel was perfect for our weekend getaway. Clean and well maintained. The bed was very comfortable and loved the shower pressure. We loved the shower gel, shampoo and conditioner provided by the hotel. The staff were very helpful. We will definitely return and use the pool and other amenities. Thank you!

Excellent service, amenities and cleanliness!

No issues. All good for a one night business stay.

Great place one night stay for ac/dc concert at NRG!! Big room sleeps 4 2tvs perfect location

Very nice hotel, would definitely recommend.

Staff was exceptional! Room was clean, Hotel was quiet and welcoming!

(:

Breakfast was clearly listed as free and included with our Expedia reservation, but we were still given a bill for it, which was confusing and uncomfortable. Overall, I expected better cleanliness, maintenance, and service.

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Rooms are spacious and very clean!! Definitely the property we will stay at for our visits to Houston.

The location was central and close to the Galleria and restaurants. The receptionist during checking was very facilitating and friendly, the staff was overall good. The only thing we didn’t like with our room was the carpets.

Great place to stay. I will stay here again.

The room and hotel was clean. Convenient to our activities. Does not include breakfast and water costs $2. Bathing products are nice. It has an evergreen smell. I prefer unscented products as I an allergic to scents., especially evergreens.

Gentleman that checked us in was AWESOME

ever slept on. I expected better from a Hilton Hotel. Rollaway beds were listed as an amenity. We asked for one but were told it was not available. We were staying at that hotel to be in close proximity to the Hermann Memorial Rockets Orthopedic Hospital so we could be there at 5:30 am the next morning. It was a miserable night.

Parking is not free. I hope that part can be improved.

My bed stank like vomit I ask for housekeeping to come clean the room and change bedding three times and nothing got done. After communicating 3 times to the front desk. I ended up taking the bedding of the bed. It was a horrible experience

The amenities list says there is an EV charger. There is NOT.

Fire alarm kept going off and we were asked to leave facility, staff not so courteous because I was not dressed professionally was treated as unimportant. Which it shouldn't matter what you look like being courteous needs to be implemented more at this facility. Very disappointing microwave wasn't working properly at all. Had to unplug it in and out which is a hazard. Just not what I expected.

The lobby staff were friendly .Excellent service and attention. the room was comfortable and clean. The parking was secure .

Great location and very well maintained

Everyone was so friendly and helpful.

Everything was great!!!

Our room was very clean and comfortable!

The front desk employees were very nice and attentive. Having coffee in the lobby area was great as well!

But if you’re staying here, ask to not be roomed at the top floor. There is a persistent odor on the entire floor. Everything else was okay though.

We ended up laughing and chatting about nails 💅, which made the check-in process feel so personal and enjoyable. It wasn’t just a check-in—it was a fun, informative, and memorable experience. Her customer service was truly elite. She even did such a great job explaining the breakfast options that I decided to purchase breakfast for the next morning! I definitely want to acknowledge Kiera for her outstanding service. Thank you so much for making such a wonderful first impression—you truly made my stay start off on the right note! 💙⭐

Location was very well maintained. Staff was very friendly. I will recommend to anyone wanting to stay in the Galleria area of Houston

Great stay! Staff was very friendly!

conviene location

The room

It was fine, no issues.

Thanks

Bad food, poor choices, they did not do the cleaning as requested, tv remote control didn’t work, they could be better.

The staff were very friendly and happy to greet us; we were even able to check in early. It was in walking distance to the Galleria and restaurants. The only problem we noticed was when the AC kicked off in our rooms it got stuffy.

Customer service was excellent. Hotel was at a safe and prime location close to many amenities, shopping in particular. Staff was very helpful with anything that was required including a tiny safe issue. Over all highly recommended

Everything was great! Room was clean and staff was friendly and helpful. If you don’t get breakfast included as an option it’s $16-19/person thankfully we got ours included. Parking was onsite but you have to pay $24-25/night. Otherwise it was great hotel to stay at, close to the stadium and we made it to FIFA match 35 on time without a lot of traffic and got back to the hotel in less then 15 mins. We also took a day trip to Galveston and went t the beach and bubba gump.

Excellent location, but parking isn’t free.

The hotel was lovely. Very clean. Great place to work downstairs and have a drink, watch game. However, the listing said there was an EV charger on site and there is not.

Parking was awful and was $25 a night - way too high. Toiletries smelled awful. Room walls were so thin we not only heard the neighbors but could smell their food & fragrances. Staff was friendly and attentive.

Room was very clean

Clean

It was great, parking was the only issue, it was a little tight for the size of my vehicle.

Near galleria

Good service

Ok

All good

Good as usual. Convenient location

Muy limpio

Breakfast staff an hotel staff showed professionalism an awesome hospitality

Location to Galleria area is main reason we stay here. Easy checkin too.

From the moment I arrived the staff was super accommodating! Very friendly and a very clean facility.

The breakfast was good although I didn't like the fact that a waiter had us sign a check for the meal and there was no dinner because the cook was not available

Great Stay!

Great experience

Everyone was really nice. The internet didnt work and the room had a "funny" smell...not a nice one.

Breakfast was awesome and it was quiet

The breakfast was good and the staff was very nice. We also went down to the bar for Dinner the food was good hot and fresh. The staff at the bar was very sweet

My place to stay when I visit

Breakfast was good. Helpful staff. Parking very convenient

Clean room. Comfortable bed. Great location.

We arrived very late and the woman at the reception desk was so kind. In the morning, everyone was very friendly. Was really grateful for the early morning complimentary coffee. I highly recommend this hotel.

Great place to stay

Very quiet and clean property.

Wonderful location which was safe and clean.

Be aware that the property is right next door to a strip club, they charge for parking and don't tell you how much it is. The room was smaller than i thought it would be. There is a parking garage in the rear of the hotel. The shower/tub looked dirty, I don't know if it was just old. When I checked in there was no one at the front desk and I had to wait a while till someone came from the office. When the employee did check me in he didnt tell me what my room number was or did he write it on the cards till I asked. Then i had to ask him where I needed to go since I have never been there before. It was like he was clueless. I didn't like that it was an adjoining room and it would of been nice to be notified before hand to be given the choice. I didnt like the $2 each they wanted to charge me for the 2 bottled waters in my room, either give it for free or don't put it in the room. The bed was comfortable that was the only highlight. The employee at the front desk for checkout was friendly.

Great place

Yes

Everything was amazing, especially the stuff

Very clean

Super nice staff, hotel was really clean

All was good!

We love our stay here especially breakfast

Nice and close to everything

No front desk clerk

The front desk agent was very professional and polite and the hotel was clean and lovely.

Great experience. Will stay there again.