Hilton Garden Inn Houston/Bush Intercontinental Airport

The shuttle two hours late after repeated calls to hotel

Nada

You really need to get an arrangement with a dry cleaners. I was stunned you don’t have one and I had to go five miles away to find one.

Ifg your a hilton rewards member skip this Hilton they wont reconize your dimond status and they give you ZERO extra's And the food is over prices and sucks

But Hilton Garden Inn needs to replace the floor carpet.

Clean Expensive for no breakfast

Clean Expensive for no breakfast

Very clean and comfortable room. The only thing missing was not having a smart TV

It is bare bones facility. Useful for an overnight layover

Great hotel, nice restaurant , comfy beds

Let's start by saying I got double charged for the room. Microwave door was stuck, coffee maker wasn't working. Avoid.

The desk clerk acted like I was disturbing him when I tried to check in. He should not be at the desk greeting guests if he doesn’t want to be there. In the bright side, Ramon the shuttle driver was extremely friendly and helped us with directions. Hotels.com asked how my breakfast was, my desk clerk said it was not included in the stay. Room was ok. Would not recommend.

The hotel is clean the staff is rude and on top of everything I left my truck at the parking spot at the parking lot they have there to travel and the the mufflers and they didn’t take responsibility for the damage I had to pay for the damages about 3500 dlls I do not recommend the hotel

Hotel is very convenient and great shuttle service to the airport. Staff were extremely friendly and helpful upon check-in and out. Like so many chain hotels, the only downside was the property maintenance. Facility is definitely showing signs of wear and tear. AC in my room did not work very well and ran extremely loud. Other than that, everything was great.

Room was good Waited 2 hours for airport shuttle . Called 3 times told they were 7 to 8 minutes away each time. Im old and it was very traumatic. Finally got to hotel. Exhausted. 4 people waiting to check in. Waited. Waited. No desk clerk. After 20 minutes I called and she finally came up to answer phone. Next morning I had a seminar. There were several of us asking desk clerk where to go for seminar. He kept saying here ( as in lobby) it wasnt in lobby. It was in a meeting room. Luckily someone from the seminar happened to see us and showed us where to go.

Room was good Waited 2 hours for airport shuttle . Called 3 times told they were 7 to 8 minutes away each time. Im old and it was very traumatic. Finally got to hotel. Exhausted. 4 people waiting to check in. Waited. Waited. No desk clerk. After 20 minutes I called and she finally came up to answer phone. Next morning I had a seminar. There were several of us asking desk clerk where to go for seminar. He kept saying here ( as in lobby) it wasnt in lobby. It was in a meeting room. Luckily someone from the seminar happened to see us and showed us where to go.

I usually stay at this hotel 3-4 times per year, whenever I travel through Houston, but this time there were a few things that had me a bit out of sorts. Firstly, the shuttle took over an hour to pick the guests up at Terminal C after I called directly as they had messaged me to do, and I even called twice. Secondly, when we arrived at the hotel, despite the shuttle bringing about 6 guests with luggage, the main entrance was locked and another guest in the lobby opened the doors for us and let us in. Thirdly, despite knowing that many guests were coming to check in, there was just one person on the desk and it took forever to get everyone into their rooms. I arrived to the hotel approximately an hour and a half after I had gotten out of the terminal, and into my room after 1am when I had to be back on the 7am shuttle. Loosing that time, when I barely had time to sleep on my layover to begin with, mattered to me. I may rethink it in the future and stay at one of the other properties that had frequent shuttles, as some came 4-5 times while I was waiting for this ones. Otherwise my stay was fine as usual.

Clean room, great location

*

Breakfast was ok but not free. The rooms are outdated. Too old!

Breakfast was ok but not free. The rooms are outdated. Too old!

great

everything at this location is extra cost so will not return

Nothing!

We were very upset with the evening shuttle from the airport took over 1hour

Great for a quick stay. Room was clean. Bed was fine. Snacks and drinks available in pinch (but expensive). Easy in and out stay.

Everything was awesome N/a

Everything was awesome N/a

Very good

Nice property, Helpful friendly staff.

We only stayed for one night so I really can’t say much about the staff or the amenities. It was clean and fresh bedding and the rooms are a good size

Great clean quiet

We were there one night for a flight out the next day. The room was clean and met our needs. We also parked a car with them rather than long term parking and used the shuttle to/from the airport. We will be using the hotel again in the future. Great room for the price and helpful, kind staff.

Excellent stay staff was friendly

Nice and clean, Really nice hotel.

Shuttle to airport

Shuttle to airport

Last minute reservations with no problem and very comfortable stay.

Very quick check in and very clean facility. Very friendly staff and helpful.

Best place to stay close to the airport clean and safe

Room was clean, but could only open the door a "certain way" after using the key card to enter the room. The housekeeping staff showed us how to use the door handle - push down, then pull up. Staff was good and helpful. We did, however, have to scoop a cochroach out of the hottub..... There was also a black greasy film on the pool handrail - leaving stains on our kids' bathing suits.

👍

Perfect for a solo traveler

The hotel in general very good but I would suggest better care of the corridor carpets, there was also a strong smell in the corridor

Great property!

Clean comfortable and very easy to travel between the airport. My only complaint would be that the restaurant and bar were rather small.

Clean comfortable and very easy to travel between the airport. My only complaint would be that the restaurant and bar were rather small.

Worth every penny we paid. Shuttle was so helpful and prompt. The long term parking was as well. I’d stay again if flying out of Houston.

solo traveler, one night, everything was great

The shuttle service was delayed this trip, I always stay here when I’m in Houston. I called twice to ask for the shuttle after waiting 50 minutes after the first call, called again and was told he had just left there, the other driver just happened to stop and check and I was able to get on that shuttle. The return to the airport was also delayed significantly.

Superb

My bathroom had a sink full of dirt! The staff said it had a backup, so they put in another room across the hall. Went to take a shower the water drained really slow, and then I noticed that they left the previous client personal hygiene stuff in the shower! So, the next question is did they EVEN CLEAN THE BATHROOM!

I liked the convenience of the airport shuttle

The hotel was very nice. The staff answers any questions we had and were helpful. It was very convenient for us since we were right next to the airport. We would definitely recommend this hotel.

view was nice, room was clean, staff friendly, the toilet didnt flush properly and i called for help twice and no one showed up

view was nice, room was clean, staff friendly, the toilet didnt flush properly and i called for help twice and no one showed up

it was good

Shuttle was very convenient.

Will's check-in and service were exemplary, and the room was meticulously maintained. The toiletries provided were also of exceptional quality. Highly recommend this place.

Nice hotel for a 1 night stay if transiting through this area.

Close to airport is only plus. Pretty gross room, I think black mold on ceiling. Needs better cleaning floors and bathrooms. Will never stay here again.

Great place with upgraded amenities!

We will absolutely stay here again! The rooms were clean, wine was available for purchase and the staff were attentive.

The shuttle is a bonus, everything about the property was excellent

Wouldn’t return.

Great location near airport. Excellent friendly staff. The lady in the breakfast area was particularly helpful and attentive. Excellent front desk. Great regular shuttle service to the airport. Clean room. I would stay there again. No complaints

Great location near airport. Excellent friendly staff. The lady in the breakfast area was particularly helpful and attentive. Excellent front desk. Great regular shuttle service to the airport. Clean room. I would stay there again. No complaints

Everything very nice

Very good

Superb

Close to the Airport and great service

Everything Excellent!!

Excellent customer service and amenities. Rooms were very clean as well.

The room needs updating. It lacked USB ports for phone charging and because of a cancelled flight I had no way to charge my phone. I had no luggage or toiletries and had to pay $12 for a toothbrush and toothpaste. What happened to complimentary toiletries? Also, the shower ran out of body wash and there was no extra soap to use.

Room had a mildew smell however the front desk moved me immediately, which I appreciated.

I had a great stay. The room was clean, the air conditioning kept the room nice and cold, and the staff was friendly and welcoming. Everything was comfortable, and I would definitely stay here again.

Staff from front desk to restaurant were friendly and helpful

The staff was excellent!! She was very helpful, caring, and very polite 💕

Great customer service

Didn't have breakfast but had dinner. Was prepared perfectly.

nice hotel, clean room good staff

We stayed at the Hilton Garden Inn near IAH one night when we had a layover in Houston. Shuttle service by the hotel was convenient and quick. The room was comfortable. The pool was open late and just the right temperature.

It was easy to get to. The shuttle ran every half hour to hour. Clean comfortable room. Soft bed.

Shuttle to the airport was a great plus. Everything was clean and in good condition. Friendly staff.

Roomm was clean and comfortable

Very nice people and they helped us out when we were delayed in Houston. Room was perfect. Staff was excellent.

Sadly, this property was possibly the worst Hilton Garden Inn my family has stayed in. It was convenient to the airport and relatively clean, but the bed was like sleeping on the runway. The pillows were the complete opposite, completely soft without form. The hotel sounds like it's in the flight pattern. We were told we couldn't check in early even though our flight was early in the next morning. Just not a pleasurable stay and quite expensive for 13 hours in the hotel.

Older hotel but has been updated nicely

Not great

Clean and pleasant staff

I was upset that the hot tub was broken and I wasn’t warned before I booked the room. Staff was nice. The room was ok. Nothing special. I kind of hoped it would be a bit nicer.

Great stay. Very close to the airport.

Such a nice hotel!

AC unit wasn't working so room never cooled down. WiFi also having issues. Really nice shuttle drivers though and room was spotless.

I arrived later in the evening and the staff were all polite and friendly

Great place to stay before catching a plane

Nice clean property!

Good

Clean quaint lovely

Great option near the airport

Dirty, rude, and slow

Everything was nice.

Didn't visit those area.

Everyone was so kind and friendly from the driver to the staff and even the kitchen staff. Felt like a family hotel! Thank you for the happy friendly moments!

The location was far from restaurants or shops

The room was very nice. The staff was great

I was only there about five or six hours. Had to get up at 5 AM to catch a…. Didn’t get to try their breakfast. I had been there a week before and accidentally left my phone charger in the room so I called and told them and the housekeeper got it for me. Kept it in housekeeping until I showed up again to get it from them. So that’s a big plus. It was clean and good and quiet.

it was great , location, staff, entertaiment, room, and price

Good stay

Good!

Restaurant staff

the hotel was good - the breakfast was not included which I had specified when booking - the shuttle was good

Would be great if someone answered the phones!

The front desk was nice but didn’t seem like she wanted to be there. And you could hear everything in the bedroom. You could hear the person on the phone in the room next to you or walking in the halls. I know it’s a hotel but it was horrible to hear anything. Neither my mom me or my son slept.

Shuttle driver very rude, long wait to check in at 1100 pm.

Very courteous staff and excellent service. Rooms were very clean and inviting.

Everything was on par for me at this hotel. What I needed most was a dependable shuttle to and from the airport and this proved to be the case here.

Clean room, great staff

Room was clean, friendly staff and shuttle service to the airport.

Place was amazing and the staff were great!!!