Heritage Place Houston Brookhollow

Evie at the front desk was an absolute delight. Thank you Evie for being a wonderful person

The room was clean and it was quiet, but the best part of my stay were the friendly and helpful staff. I’d definitely stay here again.

Me encantó todo está en sus condiciones

There was basically no staff working at the hotel although all facets were excellent. I chose not to have my room cleaned daily because the staff was short handed.

Great

My friend & I have stayed here a few times when we have gone to Houston for concerts & always have a good experience!

Clean, big bed

This is an older hotel but it’s clean, convenient, and much cheaper than other hotels. I’ve stayed here multiple times when I come to Houston. This last stay was fine with one exception. The WiFi was so slow it made it practically unusable. My room was at the far end of the hotel so maybe that was part of the issue.

Great experience and I will book again

It was fine if it’s cheap, not near DT Houston; everything was okay no real complaints but wouldn’t necessarily reccomend

Clean rooms and amazing place to stay

Pet friendly, close stores and restaurants

Smells like weed, wet feet, and stale cigarettes. Stayed a Thursday night, they didn’t have a breakfast at 8:45 am . Room was definitely big and spacious; bathroom door literally 2 inches from toilet. Not mobility issue friendly in the bathroom area at all. Bed was okay! Wasn’t filthy but it definitely wasn’t “exceptional” like the ratings say it is. Starting to think these are all lies because I ain’t got a good place yet.

I loved everything about this place. Staff was awesome. I can't wait to come back.

Been staying here for a while and the location is on the decline. Rooms always have an odor, ice machine not working. Gotta have a suite for a microwave when that used to not be the case a while back. Pricing is fair, location in good but i can also get this + elsewhere now.

No breakfast,

Would like water and morning coffee in the lobby

Old looking building but the inside its greatly maintained!

Very nice room and location near to our family. Shower was leaking ... otherwise room was clean. Will stay again in the future.

Room was clean, staff very good. Restarabt closed and a lot of pot smell

The bed was comfortable and it was clean, but a little worn. It was OK for the few hours I stayed there, but more than one night would be too much.

I liked everything about my stay here. The staff are super friendly and helpful. The rooms are clean and modern. I had everything I needed. It was quiet and there was security. Everything a solo traveler needs!

The front desk worker when I checked in was more “anti-help” than anything. It almost ruined my stay. Luckily my room card worked on the side entrance so I didn’t have to see her again. It was clearly an older hotel but they have more rooms than most in my budget. I found it weird that old building code did not require exhaust fans in hotel bathrooms. It is the only hotel ever that didn’t have one.

The staff was very kind - but the property is in rough shape. O my one wall outlet in my room functioned, highly questionable stains on furniture, mattress, carpet, and walls. Mildew and water stains on floorboards, trash on hallway floors and inside elevator. Not the type to file complaint or leave negative reviews, the staff were great. This is a top down issue. Owner stopped investing into this property decades ago, or so it seems

Great place to stay for the night

But definitely need renovation

TiNY TV...no food, but a lavish food area?

Room was not very clean,dirty diaper left in closet,tub dirty

Simple quick and easy good sleep close to highway and gas station

I liked how friendly and accommodating the hotel staff was. I did not like the mold/mildew around the and in the bathtub/shower, not the mold/mildew stains on shower curtain. There was pink nail polish on the side of the nightstand. The walls are very thin. We could here all interaction with the couple next door.

Great location with relation to what we were doing in Houston. Didn’t feel like a bad part of town either, even if it also didn’t feel like a great part of town. It was very dirty, from the hallways to the room. Carpets were stained, tub was stained, walls were dirty and very thin. I didn’t want to take my shoes off and when I did I kept my socks on. Bed wasn’t very comfortable and you could hear every flush from the room next door. Ultimately though it was the smell of the room that gave us all a headache and forced us to checkout early. Thankfully the hotel and booking.com didn’t charge us for the two nights we didn’t stay there.

The room and the restroom looked like they were deep cleaned and the pool was amazing

The front desk agent upon arrival was pleasant and helpful, very delightful demeanor. However, the room upon check in seemed to be ok, upon turning on light I witnessed 2 roaches dash across the table where tv stands. I immediately contacted front desk and room was changed. The 2nd room water in tub never stopped running and room had a mildew moisture type of smell. It was too late to change hotels and I could not afford to book another room on such short notice. So, I sucked it up and suffered Happy with front desk, hotel and housekeeping was poor and executed without detail.

ice machine wasn't working on floor #3 :(

It was nice and quiet just was bomb there was no breakfast to wake up to in the morning. But other than that it was nice a cozy.

Nice quiet and clean Nothing I liked everything

The no cash

The room was great It said breakfast but didn't and the hotel had a really cool lobby that wasn't being used

for being right off the highway, it was not loud or busy it is fabulous to be pet friendly, but there could be a small place for dogs & @ least poop bags & trash cans outside

Lobby smelled good and was clean room was very nice and stuff was very welcoming. I would definitely recommend staying here! Nothing

Nothing The rooms smell, no soap in the shower, and I saw roaches,Tv had lines coming down the screen. I ask to change rooms and the staff was nice enough to accommodate me,but other room wasn’t much better.

I didn't really have any issues with the staff here - I'd like to start out with that because most of the issues are outside their control. I really didn't like the room. It was very outdated with stains on the couch, carpet, and all over the ceiling and walls. The bathroom is especially outdated, with a very stained tub that's cracking and peeling everywhere. The showerhead is very old and caked in water damage/rust as well. The bathroom has no vent, which is bad for mold. The bathroom door opens towards the toilet and leaves almost no room for you to air out the bathroom or even get inside. It's very tight. The ceiling has cracks everywhere and there are carpet baseboards that look very gross and dirty....some near the AC looked wet. Several surfaces were not wiped down well and had fibers/dust on them. The hallway smelled like a bathroom to me....not sure what was going on there. Location is bad. It's a bad neighborhood. I should've investigated that first. I won't stay here again, but it wasn't necessarily one of the worst places I've stayed. I can see why there is a sufficient discount right now.

Nice for one night Roaches and the noise from other guests. The location is kind of high crime area.

The staff was friendly and very accommodating

Everything was well kept.

It was a great experience clean room and friendly staff Can’t think of anything

it was quiet even though it was just off a major highway allowing pets is fabulous, but there was no actual place for dogs to play or wander, & not doggie bags

Had a little trouble at first identifying the building, not much signage outside

It’s a great place for sleep

The bathtub looked to have a buildup, likely calcium. Rooms was very spacious and the mattress was good. Parking due to the location had us nervous but everything was fine. We were informed security would be present..would recommend.

This was a nice stay for just a couple nights. Wasn't terrible at all. The bed was clean the shower did leave a lot to be desired but I mostly was impressed by the staff. They are the key to my positive rating, especially the first lady I met when I arrived. The others were ok but she left me with an impression for sure. I notified the staff of one little incident in my room but I a informed they had just sprayed and it shouldn't be an issue for future guests .... other than that felt moderately safe and was moderately clean.

Love the shampoos and body wash smells great. Just the ac is bit noisy but for the price it’s reasonable.

Central location, nice amenities and friendly staff

The room was spotless, the towels were soft, and the water was hot—everything you want and expect from a comfortable stay. The property itself was clean, well maintained, and peaceful. As usual, the staff was exceptional. I would especially like to give an honorable mention to the front desk associates, Alexander and Isabelle. They provided warm welcomes and sincere regards each time I encountered them. What impressed me most was that they remembered our previous conversations and took the time to ask how my adventures were going. That kind of personal attention makes a genuine difference and is something I greatly appreciate. The location works perfectly for me. It is centrally located and provides quick and convenient access to the places I want to visit and the adventures I have planned. After three stays, I cannot think of any reason to stay anywhere else when I am in the area. I look forward to returning.

Nice hotel near Daikin Park

Staff was amazing. Hotel room was great and spacious!

We love this hotel for its excellent condition, care, location, convenience, and value. Plus Rosa at the front desk! We'd like to see breakfast offered -- but only if it adds to the value. 😉

Unfortunately the restaurant was closed.

I liked it. I liked that I felt safe in the parking lot even @ night when I walked to the store I wish it had breakfast

We would have liked to have breakfast offered and thought that it said they did in the description, but there was no breakfast. Also, I never got the shower or sink past lukewarm and it took awhile to get there. That was disappointing. We had a mini refrigerator, which was great, but there was no freezer part and I had a procedure done at MD Anderson while we were there and needed a freezer to keep ice pack cold, so that was an issue, but overall it was a nice place to stay for a few days.

The rooms were clean and the staff was very friendly

Clean,quiet, good experience overall.

The room and lobby smells clean and fresh. Miss Rosa at the front desk was beyond amazing and provided friendly services. Will be coming back to Heritage because of how much I enjoyed my stay.

N/A

Great hotel

The Heritage is not a bad deal considering a lot of factors, it's was a great deal for the price and I will definitely use them again.

The hotel is decent for the price but a little outdated. A lot of places to eat.

Smell of mold/mildew

Nothing really

Nothing

Despite the fact that the complimentary breakfast wasn’t up and running yet, I was extremely impressed with this hotel. For the price, I honestly haven’t found another hotel that offers this level of comfort, space, and overall quality. I’ve paid considerably more for hotels that were nowhere near as spacious or comfortable. This was an excellent value, and I would absolutely stay here again.

Comfortable affordable would stay there again.

Our stay here was great, had no issues, the lady's at the front desk are awesome very friendly and helpful. Pool was a lot better then some other hotels I've stayed at. I would recommend a stay here.

Very close to downtown, lots of free parking spots

Evie and Rosa were so helpful and made it a comfortable stay!!

Pool was under maintenance and restaurant closed..wasnt told at booking

Very good

Great stay, gas station was my vending machine, it is conveniently located within walking distance of the hotel. I would stay there again.

Great value

Very friendly staff. Stayed for two nights and the room was not cleaned. Very comfortable room and bed

I missed a microwave other than that it was great.

The room was spacious and clean. After receiving a very nice welcome email touting their pool area I was very disappointed that it was not open. Their bistro area was also closed and there was no microwave in the room making impossible to eat anything in your room. Had to leave the property and drive to a restaurant for every meal.

Everything was great during the stay. Clean room, a lot of parking available and the ladies at the front were very helpful and friendly.

The room was exceptionally clean. It was stocked with everything that we needed. They have security on staff so we felt very safe. The front desk clerks were super nice and extremely professional especially Miss Rosa.

The rooms were moderately clean and I didn't see any roaches like some of the other reviews stated. The staff was very helpful and sweet to all of my needs and I enjoyed my stay.

Poor

Parking, staff was friendly rooms were clean

The room was big Cons: there was a moldy musky smell everywhere except the lobby. The hotel is outdated and past due for renovations. I was disappointed by the quality of the room after seeing all the positive reviews but the smell was so bad I had to Wash my bag after just spending one night there

The room was ok, very large, but the carpet was wet around the AC unit and there was black mold on the baseboards due to the moisutre and water damage. It's an older building that could use a few upgrades. The ice machine was out of order, and the pool was closed because a kid messed up the lighting around the pool area. I did like how the hotel seemed secluded off the freeway and it was very quiet at night. Overall, it was ok, but i would have to say it was definitely over priced.

Clean room , nice and quiet

Clean room, friendly staff

Great stay, clean and quiet, great staff very helpful

I have stayed twice at different times

Room was clean and comfortable

Great staff, nice and very helpful. Clean rooms as always