Hampton Inn & Suites Houston Medical Center NRG Park

Staff was exceptional but the the facility needs an upgrade. My bed was wore out (if I tried to sleep on one side it would droop to the edge), chair in the room was stained and yucky, tub floor looked dirty but maybe just scratched or broke, and ice maker was out of order but we did go down a floor to get some.

Our room was clean and the staff was very friendly.

Great

Clean room and a good breakfast and very close to doctor appointment

Outside and inside very clean hotel!

Close to medical center. Next door to Luby’s. The hotel is really run down. There’s always someone around the outside asking for money.

Didn’t like that you are renting a room already & have to get pay for parking…

Kleenex ran out , no backup box Room was comfy and quiet

Easy access to medical center. Friendly staff, big smiles, clean rooms and comfortable bed. I will stay again. 5 stars. More channels on tv.

Very good

It was close to the hospital. Clean nice room

Very nice breakfast buffet. Helpful staff. Convenient to medical center.

Clean , quiet , & close to hospital. Parking a little tight.

Helpful staff. Nice breakfast.

Great place to day. Clean

Overall stay was good 👍

The hot breakfast was great and next to them was Luby's restaurant. They offered a variety of food and great prices.

Superb

Exceptional

Good

Staff was helpful and breakfast was great.

The Beds aren’t comfortable in 124

Room was fine; however tub water was clogged when you showered and reached calf level/stain on kitchen cabinet shelf. Front desk refused to provide extra soap upon request, stating "...there was plenty" (1 face bar for 2 people). I learned that disabled/handicap guests did not have to pay for parking, however I was charged for parking in spite of going to MD Anderson all week long. This was eventually resolved after asking manager "Would you like to see written documentation regarding my health?". In spite of being a Hilton Honors member, I was refused extended checkout because I booked through a third party. I was never offered the MD Anderson reduced rate ($45 decrease per night) even when I extended my stay after discussing with front desk. Washer/dryer had an "out-of-order" sign through our departure date, and the manager defensively insisted they worked properly, in spite of the "out-of-order" sign. The manager did not apologize whatsoever for any of the issues. Only one front desk individual was extraordinarily helpful and friendly- ironically they had given a 2-week notice to leave. Shuttle service was superb. Shuttle driver "Brenda" was a daily dose of sunshine, especially needed when transported to the hospital. Daily breakfast was convenient.

No breakfast The beds were HORRIBLE. Must have been mattresses someone found on the side of the road. So small! Deep indentations,higher in the center. My husband was so uncomfortable ,he got up and tried to sleep in the ONE CHAIR in the room, but couldn’t. My husband ,my daughter, and I were there for my surgery Tuesday, so we really needed rest. Bad beds, and ONE CHAIR FOR THREE ADULTS certainly made a stressful situation worse. Staff knew we are handicapped. The shower has ONE grab bar.(Not enough) Never in my life have I seen a toilet paper roll on a moving swivel you had to wrestle with your left hand behind you while seated on the toilet. ( THE ROLL FALLS ON THE FLOOR) I still haven’t figured out the bathroom faucet (On,Off, Hot, Cold) No ventilation fan. In a bathroom. ????? There was one fourth of a roll of toilet paper when we arrived. Had to go to the front down a very long hall to get ONE roll ( they couldn’t bring it to us) Again, they knew we are handicapped. And I had asked for a room near handicapped parking. It wasn’t. I believe there were two bath towels for three adults. All things considered, it was a night we will never forget, and not in a good way. We have stayed at the Hampton Inn in Kerrville, Texas many times. It has always been delightful. Hampton made what was a difficult situation already even more difficult. We didn’t stay for the second night we had paid for and drug our exhausted bodies home when we were too tired to drive safely. To think we paid for this experience!!! I’d like to hear from corporate. Arleen Eledge

No breakfast The beds were HORRIBLE. Must have been mattresses someone found on the side of the road. So small! Deep indentations,higher in the center. My husband was so uncomfortable ,he got up and tried to sleep in the ONE CHAIR in the room, but couldn’t. My husband ,my daughter, and I were there for my surgery Tuesday, so we really needed rest. Bad beds, and ONE CHAIR FOR THREE ADULTS certainly made a stressful situation worse. Staff knew we are handicapped. The shower has ONE grab bar.(Not enough) Never in my life have I seen a toilet paper roll on a moving swivel you had to wrestle with your left hand behind you while seated on the toilet. ( THE ROLL FALLS ON THE FLOOR) I still haven’t figured out the bathroom faucet (On,Off, Hot, Cold) No ventilation fan. In a bathroom. ????? There was one fourth of a roll of toilet paper when we arrived. Had to go to the front down a very long hall to get ONE roll ( they couldn’t bring it to us) Again, they knew we are handicapped. And I had asked for a room near handicapped parking. It wasn’t. I believe there were two bath towels for three adults. All things considered, it was a night we will never forget, and not in a good way. We have stayed at the Hampton Inn in Kerrville, Texas many times. It has always been delightful. Hampton made what was a difficult situation already even more difficult. We didn’t stay for the second night we had paid for and drug our exhausted bodies home when we were too tired to drive safely. To think we paid for this experience!!! I’d like to hear from corporate. Arleen Eledge

Thank you for helping my dad checking in. Your staff was very helpful.

It was close to where I needed to get.

It was close to where I needed to get.

Great location and Great price

Friendly staff

Everything was great, a comfy room, little fridge, close to where I needed to go. There was a bit of a funky scent in the elevator but other than that, it's was all fine

Everything was great, a comfy room, little fridge, close to where I needed to go. There was a bit of a funky scent in the elevator but other than that, it's was all fine

It was a decent breakfast- Everything was fine

It was a decent breakfast- Everything was fine

There was a dog turd in our room when we checked in. The pool, one of the reasons we got this hotel, was closed for the whole 4 days we were there. The mattresses are uncomfortable and the AC units are loud. Difficult to get much sleep. Also, even though they advertise free parking on their website, if you book through a third party they will charge you an extra $12/night.

The rooms are nice and roomy with a kitchenette as you enter, a small living room and a bedroom. The bed was super comfortable. Most importantly, however, this hotel is only a few easy minutes from MD Anderson and it offers shuttle services if you don't want to drive there.

I have found my forever Hotel with Hampton suites. It was so fresh and clean and amazing after every other experience I have had. It is wonderful to finally have hotel I can be happy with ,especially when I have to rest from procedures at MD The only thing that may have made it better was limited hot water. I couldn't get hot water for my shower just warm. Otherwise the stay was fantastic.

Nice spacious hotel near NRG stadium with friendly staff.

Nice spacious hotel near NRG stadium with friendly staff.

The rooms and hallways are kept clean. Nice place to stay.

The pool was clean. The breakfast was hot. The gym stayed open till 12 which was really good. The staff was really helpful as well as the rooms were nice and clean.

All professional

Very good

Clean room, good breakfast, excellent service

Good

Great staff

Everything was great !

Nice hotel and very friendly staff…we had a great stay!

Great location, reasonably priced & clean, comfortable rooms. Within walking distance from places to eat & close proximity to the medical center.

Nice to have a breakfast. Clean kitchen area

AC worked well and breakfast was good.

Nice location, amenities and room size

The hotel itself and the rooms are dated but a good value for the price.

Great price!

One of my coworkers left her room in the morning with the bathroom sink completely fine. While we were away, housekeeping found the sink broken. Instead of investigating what happened, management immediately decided it was our co-worker's fault, charged her $350, police wad called, and had her removed from the hotel. What bothered me wasn’t even the money. It was the attitude. The manager never provided any evidence, never considered other possibilities, and treated the situation as if the guest was automatically guilty. The police themselves said it was a civil matter and did not determine who caused the damage. Yet the hotel still chose to force a guest out based solely on an assumption. Very disappointing experience and not what I would expect from a Hilton property.

Very nice

Not expecting having to pay for parking given the location. Staff was great. A/c unit was super loud so I struggled with sleep.

We checked into this hotel at 11 PM, and by midnight, the AC was blowing hot air. The room temperature skyrocketed to a suffocating 86°F. When we called the front desk, we were told no other rooms were available. By 3 AM, the heat was so unbearable and unsafe for our child that we called again just begging for a fan. A front desk staff member actually came to the room, looked at the thermostat, and verified how hot it was. She then admitted they did have an empty room next door from a no-show guest. However, after making us wait 15 minutes, she refused to move us solely because we booked through a third party (Hotels.com). Left with no air circulation and fearing a heat stroke for our child, we were forced to pack our bags in the middle of the night and sleep in our car. When Hotels.com tried to call the hotel to resolve it, the staff put the agent on hold indefinitely. To make matters worse, management only offered a insulting 50% discount for making a family sleep in their vehicle. This place has zero regard for basic hospitality, customer service, or safety. Avoid at all costs!

No complaints to share. Staff was very courteous and respectful. Breakfast was as you would expect for continental. Room was clean and price was appropriate. Shuttle to MD Anderson was punctual and efficient. Would stay at this property again if another visit is needed.

Clean and good breakfast

We weren't real pleased with the slow responses to our calls for shuttle pick-ups, one day it took two phone calls and 30 minutes for the shuttle to come. As cancer patients, we are very tired after our appointments and waiting so long outside in the heat is hard. This was the 3rd Hampton Inn we stayed at over the past month, and our least favorite.

Bed was kind of too firm. Lots of good pillows. Breakfast was good. Overall very good

The property is great and they had a great breakfast the next morning. Would stay here again if I needed to.

Everything was fine except there was no hand towels or wash clothes provided. Staff was very friendly.

Room and staff were great!

Shuttle service was very helpful especially the shuttle driver was an amazing person.

The van to medical center is great

Clean, safe hotel close to medical centre and light rail. good breakfast

Great property, convenient location. Will definitely stay with family again.

Quiet with comfortable bed. Easy parking.

Shuttle to MDA was useful and timely. Breakfast was good.

Everything was very good. The only thing that would have been better was the a/c not being so low. We turned it up and it was okay.

Lubys in the parking lot was a bonus. Convenient to medical appts.

Everything was nice and clean.

Nice room close to MD Anderson with convenient Disabled Parking. Breakfast buffet has lots of options and seating in the Lobby/Breakfast room is very comfortable

Yes it was very good and more than I expected....

Everything was good, very convenient, good location, great staff and really good breakfast, clean .

Excelent staff so kindly. Easy check. Breakfast was great.

All professional

yes

Great room staff very friendly will be back

The room was dingy, had no closet, the toilet ran, tv channels did not align with the guide, and had very old furnishings

On site gated parking, close to Baylor College of Medicine. Accommodating staff

Very friendly staff, easy check in, very clean and awesome breakfast

The location was great. The hot water was not as hot as we would like. Was not aware the room was only cleaned on request. Was out all day and came “home” to an uncleaned room. They did offer to clean the room but it was late and we were tired and needed some rest. They did bring us some towels.

Great staff!

Parking is extra. Be aware of this when you book.

Great

The room is dated and the mattresses were worn. Staff was somewhat friendly.

This was a terrific place to stay for medical checkups in Houston. Just 6 minutes away from MD Andersen and quiet. The paid parking lot seemed to be secure and there is a Lubys right next door.

Breakfast was so good

Room was nice and roomy. Staff was great.

The bed was very firm and the AC was very loud.

Wonderful staff, clean and comfortable room. Great location if you're visiting MDA.

Everything was fine just didn't like the idea of not getting towels and trash was still in the room

Front doors wasnt working at time . Staff were rude room wasnt ready very bad smell in room like

Room air conditioner noisy. Cycled on and off. Could not sleep.

The security lights from the parking area prevented our room from getting dark for sleep.

Welcoming staff, nice lobby and breakfast area. The carpets in the hallways are worn, but clean. The room was nice, roomy and comfortable.

Great place

Good

Staff was horrible

Clean room. Nice staff. Good coffee.

Great place, amenities and awesome staff.

Beds were super hard my mother got a rash as if there were bedbugs.. usually love this hotel. Great location and price but was very disappointed thiis tilme. I don’t come for vacation I come to MD Anderson cancer center so a good night sleep is crucial

When it would cut off. I told them about it but asked not to fix while we were There. Poor water Pressure. Tv channels did not match the guide. Food Was very good. Staff extremely friendly.

Staff was very welcoming. Informed about everything including breakfast times and various other things. It was overall a good experience. However, a small downside is that the elevators were a little slow.

All was great

Close to MDAnderson courteous staff good breakfast

Need to get both elevators working asap.

Na

Cons: Doors were a bit loud whenever opened or closed, which might be partly due to guests slamming it. 1 (of 2) elevator was not working.

Pool was clean changing rooms well equipped although drainage was a problem

Yes

No ADA shower. Just a step over bathtub. No high chair available in the room. At least 24 inches high from floor.

Exceptional courteous and helpful staff, clean room and nice buffet breakfast helped make our stay during Winter Storm Fern a pleasant experience.

Courteous friendly and helpful staff upon arrival

Room was clean and just what we needed. Staff was very friendly and helpful.

Yes

Nice staff, the room was perfectly comfortable and breakfast was good