Hampton Inn & Suites Houston-Cypress Station

Superb

Rooms were fairly far walk especially with a hurt knee

Staff was very welcoming. The location was within close proximity to our scheduled event

Property was only minutes from the IAH airport! Very clean! Staff was so nice and the beds were comfortable! Great buffet breakfast! Would definitely stay here again!

Very nice hotel … staff very friendly. Need new wallpaper on handicapped bathroom.. Breakfast ok

Exceptional

Exceptional

Clean room, staff was very friendly and helpful and informative, the breakfast was very hot and delicious.

All the staff were so welcoming and helpful. Our room was lovely and we had everything we needed for a stay as a family. We were even offered water bottles upon arrival which was much needed. Breakfast had plenty of options for everyone and high chairs for the baby. Parking was not a problem and free. 10/10 would stay again!

Loved the staff and room!!

Very friendly staff rooms were very clean

Check in was great. We had a great room and very nice staff. Clean and great staff

Check in was great. We had a great room and very nice staff. Clean and great staff

Perfect Awesome

Perfect Awesome

I had a amazing stay. The staff was very friendly and nice

Nice clean room good breakfast and excellent fitness room

Good

Friendly staff, especially the front desk and the lady at the breakfast bar. The hotel is beautiful and very clean and for the price, you can not ask for more.

Found a cockroach one night and flushed it down the toilet and the room wasn’t level

Staff was super friendly. Not enough cameras on the outside.

Staff was super friendly. Not enough cameras on the outside.

God bless you all. I had a blessed time staying here.

A bit of an interesting experience here. Overall it was okay for a short stay,however, the room I booked for my cousins- they showed up and there was a huge part of the wall open/ exposed… not clear how this was missed prior to check in, but someone came and closed it back up. The following day they found a roach in their room… the guy downstairs came and killed it for them but did not offer an apology or offer to change rooms… Then in my room, the front desk guy called me one of the days while i was in the shower and demanded that a mechanic needed to come up and install some sort of bench in the shower. It was really inconvenient timing as I was in the middle of a shower anf also needed to get ready for a wedding. The front desk guy was not being flexible and stated that the mechanic absolutely had to come up at some point today to install this dumb thing in the shower. I’m still confused why this could not have been organized in between check outs while there is not a client in the room. Overall, its okay but the hotel staff is a little odd and not the most helpful or flexible when issues arise.

Then in my room, the front desk guy called me one of the days while i was in the shower and demanded that a mechanic needed to come up and install some sort of bench in the shower. It was really inconvenient timing as I was in the middle of a shower anf also needed to get ready for a wedding. The front desk guy was not being flexible and stated that the mechanic absolutely had to come up at some point today to install this dumb thing in the shower. I’m still confused why this could not have been organized in between check outs while there is not a client in the room. Overall, its okay but the hotel staff is a little odd and not the most helpful or flexible when issues arise.

Exceptional

The bed was comfortable and there was free fresh water and cookies in the lounge.

The bed was comfortable and there was free fresh water and cookies in the lounge.

Right by the freeway

Right by the freeway

Nice and clean

Free WiFi should be standard in this day and age. Ridiculous to not have it included and nickel and dime people.

Amazing staff, extremely helpful. Kevin helped us tremendously with our needs with a small pet. Safe location, in a commercial area. Lots of restaurants and places to visit nearby. Definitely will stay again here.

Most welcoming staff nice equipment in fitness room met all my expectations

The cleanness,The staff and how the TV said my name That i had to leave

That i had to leave ? ?

always clean with welcoming staff. parking is easy. very convenient location

I loved the visit here. Area is convenient and accessible. The property is clean and well maintained. Parking is security monitored which offers peace of mind. The staff is what elevates the experiences for guests -polite, accommodating and super helpful. The complimentary buffet breakfast is good, but leave room for improvement and variety. Would stay here again in my next visit.

They had friendly service! Rooms were clean and spacious. I did not like that the door to the restroom slides, leaving a gap where others can see inside while you're undressing. Other than that, our stay was great.

Staff help was awesome and the room was clean and well kept.

Overall a nice clean place to stay. Suites are roomy and plenty of room to move around. Although staff interaction is minimal it’s always pleasant.

Kevin the manager was exceptional. He was friendly and helpful and made a gift bag for my daughter's birthday celebration. The room was clean and had the things I needed to host my sleepover. The breakfast is good as well. I thought the front livingroom would be slightly bigger based on the photos I viewed. I also had to keep getting extra things like spoons for my guests because there was only one in the room for ice-cream. Extra trash bags because the cans are tiny. We had a birthday sleepover for my daughter and two of her friends.

I thought the front livingroom would be slightly bigger based on the photos I viewed. I also had to keep getting extra things like spoons for my guests because there was only one in the room for ice-cream. Extra trash bags because the cans are tiny. We had a birthday sleepover for my daughter and two of her friends.

Todo bien no hay recomendaciones

The staff was ultra courteous and kind. The facility was very clean and we did not experience any issues with the room. The other guests, however, were using enough marijuana throughout their visit that the entire building had a pot smell to it. It was everywhere. We also were woken up multiple times our first night by partying neighbors. The manager asked them to quiet down a couple of times and they finally did. We were moved to a different room (albeit a smaller one) for the next two nights. It was obvious that multiple rooms had guests that were smoking the devil's lettuce as the second floor room we were moved to also had the odor of pot smoke around it in the hall. The area around the hotel is also pretty sketchy (lots of people asking for money and walking/wheeling themsleves in and out of traffic). There was on sight security and we never felt unsafe, but this hotel was not a place we would stay at again. We would rather pay a little more and be in a better part of town. I will say again, though, the staff was wonderful and I give them a 10/10. The overall experience with the property was a 5/10.

Very clean room and most of all lighting in parking lot made me feel comfortable about our vehicle

Great staff and very clean

Great experience . Overall great hotel.

The front staff were excellent and helpful.

When I arrived at my room the first thing I noticed was the window was busted from the top to the bottom, dirty q-tip behind the bathroom door on the floor, fridge was over freezing on the bottom half cause it to run on the floor

Juanita was awesome. She was so sweet everyday at breakfast. The breakfast was always delicious. The blond lady that worked in the afternoon at the front desk was very helpful and friendly.

No pool

Excellent experience, Very clean, the rooms are great, and the breakfast is delicious, the lady in charge ( Yalexi) is really nice, maintaining everything clean, food hot, making sure everybody is good.

Excelente personal, Muy amables y amigables. Excelente desayuno. Excelente parking. Solo necesitan mejor un poco más la limpieza de los cuartos

Everyone was friendly but the hotel was full of mold. We stayed a week, and used the pool multiple days- the pool area wasn’t cleaned a single time we were there. The bathroom in the hotel room was super moldy and made my family and I sick. They tried covering it up with wallpaper… Every time we would go in there, we would sneeze a bunch of times. it happened to ALL of us. Especially during/after showering. It was so bad. & The bathroom vent didn’t work. The first night, we were getting ready for bed and the lights were off- I turned them on in the kitchen and there were at least 15 little bugs crawling all over the kitchen floor. Last day, we tried washing our clothes before we left… it took 2 & 1/2 hours for one small load to wash & dry. Turns out, the dryer we were using didn’t work :) we had to sit in the lobby and waste hours with a toddler. Again, the people were friendly. That’s the only plus to this hotel.

TV DID NOT WORK AND STAFF WAS UNABLE TO FIX

I love the complimentary breakfast, and the atmosphere

The room was clean in smelling good. Great parking and the staff was excellent thr breakfast was great

Amazing !!!

I booked a room to accommodate 5 but it only had one bed and one sofa bed.

The pool was a little too cold for me but that's not a complaint that's just a preference other then that it was a great stay would recommend

Everything was g

Overall stay was good

The room was clean, comfortable, and well-maintained, making it easy to relax after a long day. I also appreciated the attention to detail throughout the hotel—it really showed that they care about their guests’ experience. What stood out the most was the customer service. Every staff member I interacted with was polite and professional. Overall, I had a wonderful stay and would definitely recommend this hotel to anyone looking for a comfortable place with great service. I would happily stay here again!

Yes

We had a Wonderful stay . The only thing u was disappointed was they said it was a heated pool but pool itself was not heated , seems just the pool room was hot and the chlorine burned our eyes just sitting there with the heat in the room

Very clean and friendly staff! Very happy with our stay here!

Separate bedroom awesome.

The room had bed bugs i was bite several times given 50 dollars rewards i am not happy at all woth tje stay amd i was not giving a refund from march 12-15

Great room, staff was super nice and everything was clean.