Hampton Inn & Suites Houston-Bush Intercontinental Aprt

Very close to the airport, and walking distance to fast food.

Pillows had a few stains on them.

Overall very good choice

the staff was very friendly and the room was very nice and comfortable. N/A

Er

Comfortable stay. Helpful staff. Good breakfast.

Room was very clean. Staff was helpful and courteous. Breakfast was not much to talk about

A clean, comfortable basic place to stay near the airport.

Some of the staff were friendly. Close to the airport and they have a shuttle. The suite was decent. The hotel needs some work. There were stains on all the hallway rugs. The fridge in the room made a terrible sound, as did the A/C, which was so loud and rattling that I turned it off at night to be able to sleep, but then got very hot in all the polyester blankets. The shower was lukewarm at best. The breakfast was terrible, and there is no real food in the entire airport area, it is all fast food. Upon arriving, I had 5 bags as I am in the process of moving, and the man at the counter didn't offer to help. He simply instructed me as to where to get the baggage cart on my own, somewhere down the hallway. I arrived late at night so he had nothing else to do, a little more help would have been appreciated. It is fine if you need somewhere close to the airport, but considering there are at least 5 other hotels, maybe another would be better.

Good

Staff are really good, friendly and helpful. Breakfast is excellent. Shuttle is reliable and driver is very good. Tia is really welcoming and tries to help with anything you need.

The room was clean and very spacious. The Wi-Fi worked well. Breakfast had a good variety of food that was hot and tasted good. The courtesy shuttle coming and going to the airport was efficient and well run.

Everything, outstanding

The front desk staff was amazing & the house cleaners were also very friendly & kept the room very clean. & the Continental breakfast was very good. But we did see a roach crawling up the wall and had to kill it

It was the hardest bed I have ever slept on in a hotel.

Great service and friendly staff

Front desk clerk Tia was outstanding!

The staff was exceptional. Everyone I met was friendly, helpful and professional, including the shuttle drivers (Roy in particular). The rooms and breakfast met expectations but the warmth of the staff exceeded my expectations. The lighting in the rooms is a little dark but I understand that might be necessary to conserve energy. Otherwise, I have no complaints.

Close from the IHA, shuttle bus service, fast food restaurants are near by. Very convenient for layovers. Can’t think of anything, but it can be noisy when a plane lands in.

Very convenient location. Good lighting and good shower. The shuttle service is very reliable

Very convenient location. Good lighting and good shower. The shuttle service is very reliable

We could not get help with the luggage. I have mobility difficulties and my wife struggled to get the luggage to the room.

We could not get help with the luggage. I have mobility difficulties and my wife struggled to get the luggage to the room.

this hotel was a reasonable place with minimum acceptable standards based on the fact it is a relatively cheap hotel - good for an overnight (or 2-3 days) stay at most. The on-duty manager refused to provide me with a receipt that I need to claim expenses. Furthermore, he refused to give his customer any help in this matter, telling me to talk to Booking.com. It was apparently, nothing to do with him. Furthermore, the hotel has since failed to respond to two requests for a receipt via the Booking.com website. I cannot recommend this hotel to other people based on the horrendous customer service experience I experienced related to such a simple request. Goodness knows what other nonsense they are capable of.

The room was clean and AC cold. Beds were comfortable. However, property seemed a bit rundown. Key card didn’t always work on 1st, 2nd or 3rd try. At times the elevator seemed like it may stop working. Staff offered us coffee which was ice cold.

Great Experience

Good hotel to sleep for the night

Staff was very helpful and friendly.

Location to airport Windows were not double glazed. Breakfast at 7.30 ran out of utensils. Bed average. Only cleaned every 2nd day.

Clean room, helpful staff, good breakfast

Shuttle service excellent

The toilet was not working properly.

Nicely decorated rooms, good breakfast for American standards

Ok Close to airport

Very clean and comfortable

Excellent customer service!

It was clean. Felt safe and staff were really kind and friendly. I was travelling by myself and was worry about getting to and from the airport but the hotel shuttle worked very well and on time. I called them from the airport and they came to pick me up on time Safe and clean. Food available very close by and the shuttle was an excellent service and what I really need it. Very friendly and helpful drivers and the staff at reception very friendly and polite

I loved it was close to the airport. The shuttle service was great. Staff were so helpful. The room was clean and spacious. The only thing was farther from downtown but that wasn’t an issue with catching an uber.

I loved it was close to the airport. The shuttle service was great. Staff were so helpful. The room was clean and spacious. The only thing was farther from downtown but that wasn’t an issue with catching an uber.

The room was very clean, breakfast was good. The only thing is a few of us were there a few minutes before 6, the food was all ready, but we had to wait until 6. I get that these are the rules, but they could have allow us in a bit earlier. Other than that it was a good experience.

Love the comfort and the hospitality of the staff, I would definitely recommend for a stay especially for the area” if you are cruising and or staying a week or a few days! Breakfast was good always hot coffee available 24hrs…

Clean room and good breakfast .

Excellent choice and well presented. Comfortable breakfast area. Nothing.

Very clean , staff were great . The bed was great Nothing

Last minute travel plans made it necessary to book a hotel close to the airport. I was totally satisfied staying here, especially at such short notice.

Graet place and close to airport

Clean, efficient, comfortable, everything works! A bit far from restaurants etc, but understandable as its conveniently close to the airport.

Clean room, well lit parking, free breakfast!

C’est un vrai bon rapport qualité prix. Le personnel est très gentil. Le déjeuner est de bon et varié.

Location was great with proximity to the airport. Pool was a very nice relaxation spot at the end of the day and the front staff were helpful with organizing the shuttle and making food and shopping recommendations in the area. Breakfast was clean and while limited, was still good for a grab and go breakfast. As other reviews mention, the planes can be loud as the take off runway points directly over the hotel. That being said, the noise of the airport is to be expected due to how close it is to the airport. We were exhausted and slept through the night without waking up to the noise, but if you are a light sleeper, bring earplugs.

Very good breakfast Close to airport with available shuttle to the airport

Everything was good up until checkout when the employee that checked me out was trying to charge my credit card for extra payment. She claimed that I hadn't paid yet even though Expedia confirmed payment. She was then quite sold on the idea that I needed to swipe my card again and when I repeatedly refused, she finally just let it go. So something fishy is going on there.

N/A

Here just for convenience to the hotel. Hits the mark as do most all Hamptons!

The hotel was nice. We appreciated the free shuttle service to and from the airport very much. Our handicapped accessible room was perfect for our needs, but the dim lighting in the room was terrible. It was this issue that resulted in the 3 star rating.

I stayed for Labor Day weekend and it's was awesome! Easy check in, Shuttle service from and to the airport! Great continental breakfast and helpful staff!! Even though I only utilized the room to shower and sleep because we spent all day outside, it was nice, quiet and cozy!! I would definitely stay here again!!

Bed was very comfortable. They have you put a parking pass on the dash of the car so check-in before you park.

Good place to stay.

Breakfast, cold AC, easy refill gas because its next to the gas station and size of the room are good. Here are the things really need improvement: outdated elevator with 1990s button and missing arrow display. Room smell like pool the first time, and then smell like hospital the second time you go back to the room. Parking cost $10? Should be free. 0.1 mile from airport is nice, but wait till planes flys over the building and vibrating the whole room constantly till 11:30pm. Overall, for the price I’d guess that what I get, but didnt expect this quality from Hilton Hotel.

Staff was amazing and extremely friendly.

Good stay all good

Close to airport

My stay was comfortable and i had zero issues with staff.

Close to airport very friendly clean we will be back

Air conditioner in room was inadequate to cool room and VERY loud.

Very nice staff and the rooms where so clean

Was there for two days, one night. The breakfast was good and the front desk staff was super sweet! The room was pretty clean but was missing towels (it was 4 of us) and some dirt by the sink. But overall was a good

Everything was awesome!!!

Able to check in very early.

Canceled our hotel without telling us (despite an email with the hotel manager assuring us our room was confirmed and would be ready for us), without refunding us (we had to fight for a refund, they told us the room was non-refundable, even though THEY WERE THE ONES THAT CANCELED THE RESERVATION), had us show up at nearly midnight with two small children during FIFA with no rooms available, no apologies, and zero follow-up communication when we demanded contact from the Manager when he returned on Monday.

Clean room, breakfast, airport shuttle

Good

The room was very spacious and clean. Only problem we had was the TV kept freezing up so we couldn't really watch it.

The hotel is very dated. Bedding (blankets) we so old and matted up i was afraid to use them. The shuttle only holds 4 and only runs every 30 minutes so don't count on getting on the timing that you need for the airport. It's close enough but definitely not worth the $$.

The check-in process went smoothly and the front desk clerk was personable. The location was close to IAH and the shuttle service to the airport was great.

Breakfast offering good

Serving spoons not kept clean Ran out of yogurt both days Waffle making area not kept clean Attendant not keeping up with the demand and usage

Our flight was delayed so we did not get to the property until after 10pm. The airport shuttle did pick us up but our room had been given away. They had a room with a king bed and a pull out couch. We had reserved 2 queen beds for 4 adults. The person was very helpful checking us in but informed us they were overbooked. We would have to contact Expedia . We were tired but he was able to get us the room with the king bed. We were not 100% happy but we were glad to have a place to sleep. Again the customer service by the desk clerk was excellent! But the fact that we reserved a room and the possibility of not having a room upset us and caused unnecessary stress.

The carpet outside the door to our room was stained, looked like bleach

Everything was clean, breakfast was good and shuttle drivers were very friendly.

Please note had to pay for parking

Excellent

Great stay

Hotel clean, staff friendly and helpful. Breakfast was really good. Last minute we decided to leave our car parked at the hotel and to use their shuttle. Saved us over half of what we would have paid parking at parking spot location. Only complaint is the beds shaking.

Great location right on St Charles and the streetcar line. Room was clean and comfortable.

Staff is always nice. Clean rooms. Shuttle did not run till 12 am as noted. Ram till about 11:15, which I was 5 min late from catching. Cost $25 for a taxi.

Staff very helpful. Gave us bag breakfast since our flight was early.

The receptionist was fantastic

Room was clean and enjoyed breakfast

Room was clean staff friendly

No hot water in the shower! How can you expect someone to prepare for the day.

Convenient for an early morning flight. Clean and comfortable rooms and public areas. Nice complimentary breakfast

The toilet didn’t work, and room wasn’t real clean ! The bed wasn’t comfortable to hard and lumpy.

I can't write a review the stay didn't happen as my booking was cancelled I had 2 Expedia bookings both cancelled I only found out when I arrived and had to pay an extra 100 dollars to rebook and stay

Great location and good service

Close to parking spot shuttle

Shuttle ran on Time. That was the most important thing for us on this property. Issue with out reservation though. For some reason showed cancel. Staff member worked through it "I hope" and was able to get us a room and should be able to release "the expedia" funds and not double charge me.

Staff was great and love the cleanliness of the place and room

The public areas need a little refresh, but the room was clean and modern. No noise at night and convenient for the airport.

Made reservation through Expedia. However arrived only to find it had been cancelled. I received no notification and my Expedia app showed I had an existing reservation. Arthur (I believe was his name) was able to give me a room and he was quick and thoughtful.

The hotel needs updating.

Staff was wonderful, I am handicapped and they were above and beyond helpful. The property is an older Hampton but was clean.

The rooms are dated but the staff is amazing. Great for an overnight stay if you have a layover! Shuttle service was prompt!

Close to the airport and near many restaurants.

Sink leaking Housekeeping came before check out and myself and my guest weren’t made aware housekeeping was every 3 days Water didn’t get hot enough at all Shower head spewed hot water in the back and cold in the front: uneven pressure Spots on the walls Iron didn’t work Didn’t have enough towels (I had a double bedroom with a guest) A/c kept changing to its own temperature. Paying for parking wasn’t a bad price but I called the hotel beforehand and I should’ve been made aware of the price I asked for late checkout when I booked, when I checked in and day of check out, offered to pay and was declined because I was not a high tiered member. How can someone book more stays, when the service and room isn’t up to par. I can’t rack up points to up my tier if my stay isn’t pleasant. It left a bad taste for my guest and myself

One night stay and conveniently close to the airport. Less than 3min drive from the rental car Depot to the hotel. About 18min downtown area. No complaints.

Fire Alarm Control Panel was beeping during our check-in. Clerk stated that they were working on it and it should be ok. At 2AM, we were awakened in our room by the fire alarm and flashing strobe light. We evacuated the room and when we reached the 1st floor, the clerk told us there was no fire, that the control panel was still not working properly. The alarm was silenced, but the strobe continued to flash in our room. We checked out and took an Uber to the airport; should have walked away at check-in.

We didn't stay long just over night for an early flight. However, the staff was very helpful and understanding in returning my lost jewelry. Overall, the room very clean and well-kept. The airport shuttles were prompt with friendly drivers.

Breakfast was good

Very good

They have a waffle maker in the shape of TEXAS!! Sooo fun for you arrival to this interesting state.

Cc

I would stay here again. Nice?

All good

Excellent services!

Great!!!

It is close to the refresh car return area. Kids were running down the halls around midnight and then someone was outside near the room taking loudly on the phone. It was hard to get any sleep before we headed to the airport to catch our pre-dawn flight. Facilities and staff were fine.

There should be microwave oven in room, shower cap, sewing kit

Excellent service

Decent size room for accessibility but a roll in shower would be better for those in wheelchairs