Hampton Inn Houston-Willowbrook Mall

Friendly kind and caring staff

STAFF: Two front desk members help salvage the stay (tall young man, dark hair, worked late, very hospitable, & a young lady). One staff member, not so much - the experience was not pleasant. Though we paid for two days' stay, our key card was programmed for only one day. We were given ONE key for the stay, being that the digital key was supposed to work. I had to take that one key down and have it programmed to work on our second day. That evening, I returned to the hotel, tried my digital key again. It still was not working. I went to the front desk to get a second key for myself. The male (dark hair, sm/medium build, not too tall) looked and asked, "didn't I give you a new key earlier?" I told him No, you reprogrammed the ONE key we were given that stopped working. He gave me another key, but that certainly dims the already difficult experience. BREAKFAST: It was good. We enjoyed it! The ladies were very sweet. The workout room was nice. The parking was nice. The location is great, close to the mall and restaurants-Def do Cutten Kitchen and Quotes was also very nice.

Great place to stay

There was a water leak near elevators as well. Bathroom was not clean- long black hairs stuck on back of door. Amenities- there were none. Absolutely worst Hampton Inn and will not stay agsin and may never stay in a Hampton again.

The sweet check in person let us check in early which was incredibly helpful and we were very grateful. Thank you Ohio sweet lady.

Breakfast was good

The hotel overall was a nice place and what we needed for our short stay. The staff was incredibly friendly and attentive. The room was ok but did smell alittle of wet dog. There was also a hole in the ceiling. However the bed was very comfortable. Unfortunately though there is a nightclub near by and it is extremely loud so it did make it hard sleep.

Buen lugar tranquilo

Very clean nice staff no problems at all

The hotel is old and tired looking

Pool under construction, hotel under construction holes in the ceiling. Very disappointing

Everything was wonderful

Breakfast was not very good

Great

The pool water was super cold, I couldn't enjoy it. It was an indoor pool, aI didn't think it was gonna be so cold. Breakfast was ok, nothing special about it.

The room was in very poor shape, there was no cold water in the bathroom - when the faucit was turned on to cold nothing came out!, the toilet was very hard to flush. The bathroom door was swollen due to moisture and we could not close it. Breakfast was por at best, the selection was very limited and not fresh.

There is construction going on we weren’t aware of .. the ice machines wasn’t working.. the rooms were a bit dusty and outdated … but the water was hot and the air was working great also they charged a ridiculous amount for the deposit when it wasn’t a updated room or amenities

Requested it be cleaned and front desk mentioned they’d get to it. Nothing done in 5 hrs Finally went and had to argue for a room change Unprofessional and rude staff and huge lack of cleanliness

The staff was nice and trying to make accommodations. The property was under construction. No paint on the walls and no light fixtures. The first room I stayed in didn’t have hot water. They moved me to another room and the microwave didn’t work.

The staff was nice and trying to make accommodations. The property was under construction. No paint on the walls and no light fixtures. The first room I stayed in didn’t have hot water. They moved me to another room and the microwave didn’t work.

Parking was good

Don’t stay at this hotel.. It gave me motel vibes.

The room was not cleaned. The toilet had mold. This property is under renovations, which was not advised of prior to booking. Strong paint fumes made it hard to breathe and the banging at 8am made it difficult to sleep. Also, they ran out of food for breakfast.

The staff was very sweet! Mojaco was super sweet and i 100% would come back again just for her alone!

Our floor was under renovation. Work started at 7:00 am. Mudica and noise all day.

Nothing it was in construction The elevator was out of order

Nothing it was in construction The elevator was out of order

I reported to both Expedia and the hotel about the condition of the room and hotel itself. I was not notified the place had so much construction going on. I shared pictures. I was eventually moved to another room after finding mold in the shower, and dirty toilet. The lobby area was under construction and they continued to serve coffee. Dust was present all over. I pointed this out to the staff. Why would they continue to serve coffee with all the dust everywhere? First morning I had to walk over to the next hotel to have breakfast.

Place smelled like weed. Broken elevator. Carpet stains everywhere in carpeted area. Bathroom lock didnt work and the door scraped across the floor.

It was good but they should’ve mentioned the renovations and elevator being out of order other than that good stay

Hotel is under renovation, staff friendly and helpful.

Very good place to stay in

Hotel was under construction.. tarps hanging everywhere, strong paint smell.. we were not told until AFTER we checked in. Random construction supplies laying around.. bathroom door would not close.

Easy check in the staff was great.

Nice and clean So much construction

Nice and clean So much construction

Yes

Nothing The sheets and towels were filthy

Nothing The sheets and towels were filthy

Hotel was under construction and room smelled and wasn’t thoroughly cleaned

Bad

212

Many shops nearby

Worst motel i have stayed in.

The room that i reserved was not available..had to get another room that was 40 dollars more.. the shower was broken... just was not a pleasant experience at all...

When we arrived at 10:30 on our arrival date we were greeted with a hotel and lobby in disarray. The night clerk informed us that the hotel was being renovated and that elevators are not working. I personally have Chronic DVT pain and husband with right ankle injuries after 10 surgeries and a torn meniscus in his left knee. We had traveled 4 hours and were exhausted. We decided that we were to exhausted to track down another hotel at that time. We were exhausted, hungry and could not go any more that night. We had already paid in full online and were Not told that we could be fully refunded. (I learned we could have been refunded on Sat night we could have been refunded). So for 2 days we both struggled going up and down stairs walking our service animals and general entry and exiting. Why was it not disclosed that they are in a remodeling period and elevators are down and a full noise remodel is in full swing.

Clean

Very good

The check-in process was fast, with excellent customer service. The property is under construction so the hallways reflect that. I did not expect the room to look so tired and dirty. The carpet was dirty so I was afraid to walk on it without having my feet covered. The covers on the bed were wrinkled and thrown together. There is a restaurant that plays loud music near by so be mindful of that if you’re looking for a good night sleep. The breakfast was ok. The quality of the food could have been better. Due to the construction and dirty room. I would not recommend this property at this time. There are better hotels nearby.

The hotel is under renovation and smells very musty. While in our room, the towel holder fell of the wall. There was a water leak the night we arrived & the water was shut off during the day for several hours the next day. I'm surprised they are allowing guests during this extensive of a renovation.

Location and staff Smelled like mildew

Location and staff Smelled like mildew

Is very dusty the room was horrible worst experience at a Hilton branch

Location It was dirty.. I mean the carpet was sticky and gummy.. they had cut out papers on the door with the room numbers on it..My remote didn’t work in my room.. The guy on the night shift didn’t give a damn.. He looked in one drawer for batteries.. There was none.. He didn’t try to accommodate us or nothing..The lady on the day shift found me another remote the day of checkout.. At least she did keep looking until she found an extra one. We stood at the desk 30 mins trying to check in because nobody was there.. The attendant was across the road at another location he claimed..Just not a good hotel for the area.. Then they had the nerve to have a Hilton sign on the desk.. I don’t recommend this hotel AT ALL!

Location It was dirty.. I mean the carpet was sticky and gummy.. they had cut out papers on the door with the room numbers on it..My remote didn’t work in my room.. The guy on the night shift didn’t give a damn.. He looked in one drawer for batteries.. There was none.. He didn’t try to accommodate us or nothing..The lady on the day shift found me another remote the day of checkout.. At least she did keep looking until she found an extra one. We stood at the desk 30 mins trying to check in because nobody was there.. The attendant was across the road at another location he claimed..Just not a good hotel for the area.. Then they had the nerve to have a Hilton sign on the desk.. I don’t recommend this hotel AT ALL!

Disappointed in this location. Toilet and bathtub both dirty. Shower knob was missing. A/C inoperative in public areas.

Hotel looked like it was being renovated not if it was as we didn’t see any workers. Staff was nice and friendly.

Rooms were clean. Did not get extra sheets ir blanket for the foldout bed. I needed 2 beds, got a king with a sofa bed.

Complely run down.l hotel. Not what we were expecting from Marriott. Not clean and not an 8.6 rated excellent. Stay away until rennovated.

There are renovations in process and the hotel looks closed. Staff are rarely at the desk and you need to call out for them or wait around for them. There was also a homeless man roaming the building.

Noisy motorcycles outside until 3 in the morning. Numbers on clock and thermostat were unreadable. Fan wouldn't stay on so room was hot.

The hotel lobby area was nice but the room was very moldy and smelled of it. The room need a complete renovation. It’s terrible. I slept in my clothes and didn’t even get in the shower. I will never stay there again. Also the deposit was $100 for 1 night!!

Location more than anything . The person at the check in booth , looked a little lost.

Location more than anything . The person at the check in booth , looked a little lost.

Room was not in it's best condition and room smelled like humidity. pillows were paper thin.

We had to be moved rooms because the first one smelled stongly of mold and there were cockroaches. The second room we were moved to was dirty as well (sticky floors and dirty toilets), and although not as strong, it still smelled of mold.

The staff was very understanding and helpful, they offered us a next room but it ended up worse than the 1st one. So they transferred me and my family to one of their sister property next door at Homewood Suites by Hilton Willowbrook and it was great. If they were not under renovation, the hotel itself is great and my family and I would have stayed. I would still recommend this property to anyone and the staff are wonderful, they went above and beyond to accommodate us in the best way they could.

They were under renovation and the room we got smelled really bad. The staff was very understanding and helpful, they offered us a next room but it ended up worse than the 1st one. So they transferred me and my family to one of their sister property next door at Homewood Suites by Hilton Willowbrook and it was great. If they were not under renovation, the hotel itself is great and my family and I would have stayed. I would still recommend this property to anyone and the staff are wonderful, they went above and beyond to accommodate us in the best way they could.

Good

So much dust everywhere and my allergies wouldnt stop. Bed was hard as a rock and pillows were terrible

Worst property ever! Heavy construction in the hotel, not informed about this when booked. Room was dirty. Toilet was a huge issue. No other room. One member of our party booked/needed walk in shower. Told suddenly unavailable when we checked in. Had to walk to a separate property to retrieve breakfast. And the general area seemed unsafe, lots of bars open late. Would love to get a refund, but either way I’m done with Hilton properties.

The hotel is conveniently located by many dining options and shopping. Although the hotel is outdated, not the cleanest room, also there is not any laundry services at the property you have to take your items to their sister hotel that’s located behind this property. The ice machines aren’t properly functioning the breakfast options are limited.

The hotel was fine. It was being remodeled, but it was discounted and the location was important.

Stayed in special needs room for 3 nights. Excellent breakfast with variety on eggs and meat. Pool was closed for repairs which was upsetting.

There was no shampoo and got it once we requested it. Even then it did not work.

This property is pretty run down and smells musty. Room also smelled moldy.

Good

Good stay just old so it gad an old smell

It was ok, as expected.

The beds were comfortable!! I enjoyed my stay

Horrible front desk service

Everything was fine and I was comfortable

I didn't like the smell of the room. The carpet was sticky couldn't walk around with out shoes the shower where broken. Very unhappy with my stay.

Very good hotel, very clean

It has been great .

Great experience to a family baseball trip

House keeping did not clean room and pool was freezing cold.

We have stayed at this hotel on other occasions. The staff is nice and we enjoy the breakfast. The hotel is located near several eateries and the mall.

Nice room carpet and drapes a bit dated but clean. Front desk was always friendly. Breakfast was standard.

Overall not bad but microwave not working, sink did not have hot water

Was very clean brought my pup and was able to take out at night and felt safe security was riding around.

Great location beside the mall and several good restaurants as well as other entertainment. The hotel rooms are a bit dated. There is no overhead light just multiple lamps. Didn't get a chance to use the pool but it was open. We did enjoy breakfast this stay. We decided to stay here before flying out if IAH. It is close enough to arrive on time for our flight. Thanks for hosting us.

Excellent stay from cleanliness to hospitality to customer service...a five star overall rating

Room is fine. Decor is a bit dated. No main light, but there are multiple lamps. Shower is fine. Got some much needed rest. Really well situated in regards of food and entertainment.

Good hotel that has a good connection to several restaurants and bars. Next to the mall. Good place to go after arriving to Houston from the airport.

Staff was friendly and check in was seamless. The hotel is located in an area that allowed easy travel to and from where we were going during our stay. The room smelled like mildew, the carpet floor in the room was sticky, the shower wasn’t hot, the Blanket on the bed was dirty and had a large melted area, the indoor pool is freezing cold, and the breakfast options were poor quality.

Front desk staff, the hot breakfast ladies, and cleaning staff were friendly, customer service oriented, and plain wonderful. They are an asset to this property.

Every thing was close by the mall the movies!

We love Hampton. We did not love this Hampton. Of all the Hampton hotels we've frequented, I'd say this one was the worst. Ice cold pool with no heater, hardly functioning shower, clogged toilet, crumbs on the bed were some of the negatives for our hotel stay. Compared to some of the sketchier hotels out there, I realize these problems could have been much worse, but since our previous stays are usually excellent, this was pretty disappointing for our family. If it would have been longer than a 1 night stay, I probably would have asked for a new room and maybe even some compensation for our issues, but we just got through the stay and moved on.

The room needs updated, the carpet feels sticky, the smell is moldy. And my back is broken from the bed that is DEFINITELY not Hampton quality.

Stayed one night after flying in late to Houston. This hotel is right at the mall, and a close drive to many restaurants. Was clean and beds were comfortable. Breakfast was really good and got us ready for our long drive in the morning.

I have stayed at this property several times when visiting my kids in Houston. It's always been clean and well taken care of and the staff have always been helpful and cheerful.

I did like the space in the lobby . I didn't like the outside was dirty and lots of cigarettes bu

Staff was nice enough to offer early check in however the only room available was a designated disabled person room which was unclean with a staunch odor of urine. In addition we were told because our stay was during a holiday that housekeeping services were not available. The entire purpose of a hotel is to facilitate the needs of guests during the entire stay regardless of a holiday or not and the rooms should be clean regardless of it being a disabled person designated room or not. People travel and utilize hotels especially during the holidays so to say the least, I would never recommend this hotel to anyone.

The inside of the hotel smells like mildew. The halls and the rooms smelled disgusting and like they were mopping with old mop water. Someone ordered door dash on Friday and the dasher left it outside of our room door we told the lady at the front desk that it wasn’t ours and her response was she didn’t even see the dasher come in the building with the delivery. Needless to say that food stayed in the hallway in front of our door our entire stay there. So that furthermore tells me that the hotel is not being cleaned as it should. Other than the cleanliness of it and the old mildew and mold smells it is in a great location.

Everything was nicely

Convenient

The staff was not welcoming. There were 3 people behind the desk and the worker who checked me in had to be told to “check her in” .

Left early came back late. Little chance for activities. However, appreciated the quite and comfort of the hotel

This propery was fair. However, I've stayed at better for the price.

To much mold everywhere

GREAT COFFEE

Convenient location

I had four rooms seven people at the pool the guy at the front desk was rude explain to me I can only have three towels even though I had seven people swimming

The floors were sticky and gross, but everything else was fine.

Everything was great checking was fast and easy . The gentleman at desk was pretty cool and had us on our way to room in less the 5 mins . Upon getting to room as i had read on reviews furniture is slightly out dated and room was musty like humid carpet . Bed is comfty .. and breakfast is just the best 👌 plenty to choose from , pool was okay found out that id would rather swim outside instead indoor still a cool pool. So much to do aound here .. i would recommend

When I booked I needed a accessibility for a wheelchair. They told me when we got there that the ac was not working on all the rooms they had. In my stay could not take a bath because it is hard for me. Overall the room was clean.

Great stay !

I checked in on the ground floor, near the swimming pool. The bedroom was very damp and had an unpleasant smell. There was no bath soap during my stay, even though I informed the reception. The floor was very damp and very uncomfortable, the air conditioner was not cold enough.

Okay service