Hampton Inn Houston-Near The Galleria

Staff wa very helpful

Friendly staff! Very open and spacious. Room was great. Comfortable bed. Fantastic breakfast selection.

Parking should be free

Location King bed

Great location

The votation center

The staff is great, the rooms and common areas are mostly clean but a bit dingy, dated and tired looking. Needs a renovation. We had 2 rooms, one shower door wouldn’t stay closed, but otherwise ok. One room we looked at smelled of mildew so we changed rooms. The Fitness Room was uninhabitable due to a terrible exhaust smell that didn’t dissipate over two days. It was reported to staff. The breakfast was typical and fine. We also had unruly guests that fought loudly on and off all night starting at 2AM. Not a great stay.

Breakfast was very good. Room was nice, nice shower pressure. Parking fee of 25$. It didn't say that on the listing

Breakfast was very good. Room was nice, nice shower pressure. Parking fee of 25$. It didn't say that on the listing

Calm property, next to very convenient places. Clean, good breakfast options, kind staff

Good

Great location near the Houston Galleria. Surprisingly quiet for a hotel near the busy I-610 corridor. And there are good restaurants within a decent walking distance (within 1/2 a mile, with sidewalks and residential areas). I'd definitely stay here again.

Staff was nice

Great customer service room was clean great experience thank you

I liked everything and it’s in a very nice section and everything is close by. I liked everything :)

I liked everything and it’s in a very nice section and everything is close by. I liked everything :)

friendly staff

Friendly staff, close to local businesses and restaurants

Amazing staff and quiet, comfortable community. Would stay again.

NO HELP TRYING TO CHANGE RESERVATION DATES

Nice clean all staff were friendly and always attentive. Welcoming from the moment we stepped in.

Breakfast was delicious with a variety of food served. Make provion for hot milk

It's was very nice.

The room was smelling

The room was smelling

Loved the room. Felt very personalized.

Receptionist was very rude. She ovously doesn't care about cancer patients or do they give discounts for cancer patients at MD Anderson. They charge for parking which is ridiculous! How else is a person supposed to get there!

Receptionist was very rude. She ovously doesn't care about cancer patients or do they give discounts for cancer patients at MD Anderson. They charge for parking which is ridiculous! How else is a person supposed to get there!

It was a Hampton Inn. We were met at the counter by Aurora & Drell. Both were awesome, courteous, willing to help. The hot breakfast was hot & good. Maria did a great job of keeping it stocked while still having a smile on her face.. which is hard when u have a hungry crowd all want & fixing food. ;-) I thought it was closer to Daikin Park for the baseball game.. it wasn't. I also thought they had a shuttle available.. they didn't. The "girls" at the front desk suggested Uber or Lyft. I didn't like either option as Uber is pricey & Lyft had bad reviews. I ended up using Go Go Grandparent..they were good. The property was a bit dated but it was clean & comfortable.

It was a Hampton Inn. We were met at the counter by Aurora & Drell. Both were awesome, courteous, willing to help. The hot breakfast was hot & good. Maria did a great job of keeping it stocked while still having a smile on her face.. which is hard when u have a hungry crowd all want & fixing food. ;-) I thought it was closer to Daikin Park for the baseball game.. it wasn't. I also thought they had a shuttle available.. they didn't. The "girls" at the front desk suggested Uber or Lyft. I didn't like either option as Uber is pricey & Lyft had bad reviews. I ended up using Go Go Grandparent..they were good. The property was a bit dated but it was clean & comfortable.

I loved this hotel. The bed was so comfy and breakfast so yummy. Candace at the front desk is so sweet!

Clean hotel Well located. Friendly, helping and efficient staff Adequate breakfast. No complaints. Everything was great.

The staff could communicate much better. At one point, the fire alarm went off and everyone evacuated the building, but none of the staff gave any instructions or updates. Guests were left confused and unsure of what to do. When the alarm stopped, the cleaners simply began going back inside, but no member of staff confirmed whether it was safe for guests to return. Everyone just assumed it was safe because the alarm had stopped. I found this very unprofessional, especially in a situation involving guests’ safety. Even the simplest level of communication and coordination would have made a big difference.

Clean hotel Well located. Friendly, helping and efficient staff Adequate breakfast. No complaints. Everything was great.

Very clean rooms, friendly staff, good hot breakfast and great location.

The hotel was very nice and clean. The staff was very welcoming and helpful. However we had to pay $40 deposit and $29 parking that was not mentioned on hotels.com. I thought I got a super deal for a hotel near the Galleria with breakfast included but then I had to pay right then and there. Overall it was very comfortable and probably would stay again.

My family and I stay here often because we find the location to be pretty convenient. The fitness room is decent as it has a set of dumbbells and two treadmills. A few other things but that’s all I need. The rooms always seem clean and the staff is nice. Not the greatest but certainly not the worst

Hotel looks super old and run down

Great staff, but facility is in some repair status.

Very clean. Beds very comfortable. Pool was clean. Room was clean as well. Sheets smelled fresh and clean. Breakfast had too many option. Coffee was great. Parking fee should be included in the price. Its a considerable amount per night.

Very clean. Beds very comfortable. Pool was clean. Room was clean as well. Sheets smelled fresh and clean. Breakfast had too many option. Coffee was great. Parking fee should be included in the price. Its a considerable amount per night.

Needs update in the rooms

Great breakfast

Clean room excellent staff!

Great location clean rooms convenient amenities

Great location

I would stay here again. Convenient and clean.

Very clean room with no cigaret smell at all

Sería bueno mejorar el breakfast, con más opciones de alimentos proteicos como carnes

The shower water in our room never became warm enough for normal use. We were traveling with our two nine-year-old children, and our daughter was already experiencing cold symptoms and feeling chilled. The most upsetting part was the duty manager’s response. After touching the water herself, she dismissively told us that it felt acceptable to her. Whether it felt acceptable to the manager was irrelevant—the paying guests had clearly explained that it was not warm enough for our family to shower comfortably. She offered no apology and took no ownership of the problem. She told us that the maintenance employee had already gone home and would need about 20 minutes to return, with no assurance that the problem could be repaired. Instead of proactively offering another room, she turned the problem back on us and asked what we wanted to do. Only after this unnecessarily frustrating exchange were we eventually moved to another room. Our family of four had to interrupt our evening, repack everything, and relocate because a basic hotel amenity was not functioning. Even then, the duty manager never gave us a meaningful apology. Equipment can malfunction at any hotel. What made this experience unacceptable was the dismissive attitude, complete lack of empathy, and failure of the person acting as duty manager to handle a basic guest-service problem profess

Very helpful and accommodating staff!

To much noise

I've booked with Hampton Inn in 2 different cities and always loved it especially the breakfast.

Great

I specifically requested a king-size bed and was given the option to select the actual room, which I selected and received confirmation for. However, upon arrival, I was informed that the room I had reserved was no longer available. When I went to the assigned room, I found that it had two full-size beds instead of the king-size bed I had requested. Had I known in advance that a king-size bed was not available, I would have chosen to stay with another hotel chain. I am disappointed that the confirmed room selection was not honored and that I was not notified of the change prior to my arrival.

The water in the shower was only lukewarm warm it didn’t get hot.

- Mini-fridge wasn't working (staff replaced it promptly). - Microwave emitted smoke (staff replaced it promptly). - Ice machine wasn't working. And the big one: - The bathroom door got stuck in a locked position and couldn't be opened. My 8-year-old was trapped in the bathroom for about 30 minutes while multiple staff members tried to get the door open with various tools. So, they clearly need to spend more on replacing old appliances and hardware. Otherwise, our stay was good. As mentioned, staff was great. Location was excellent and the breakfast buffet was good.

Its a place to rest your head. its ok. for the price in the area, it what your going to get.

The room was very nice and clean. Had to adjust the AC believe it or not because it was extremely cold in the room when we arrived but overall wonderful stay. The breakfast is nice as well. Nice variety or options. Overall great stay.

Safety and clean.

Keep doing your thing.

Room was clean. Breakfast was great, but could’ve used a few more breakfast options on the buffet.

The staff was amazing, property is in a great location. Check out is at 12 which worked for our family! Will stay again!

Breakfast was nice

The couch was worn and unclean, all else was fine

No water in rooms. You get charged for parking 29 dollars.

The complimentary breakfast is simple but good enough.

Run down rooms. Just dated specially the bathrooms

Facilities worn and in need of upgrading. Security concerns. Breakfast was terrible. Noisy. Elevator stank of hydraulic oil. Duct tape holding down flooring in the main floor elevator lobby. Bathroom light needed re-lamping, tub stained. Hot water was dangerously hot, estimated to be at least 140 degrees. Bathroom sink had no stopper, open hole. vent fan in bathroom sounded like a vacuum cleaner. Hilton has no level of embarrassment in offering this facility to the public.

We stayed for 3 nights. It was clean and queit environment. Breakfast was good. Good staff and customer service. . I would come next time again.

Staff helpful but the hotel needs updates .

Friendly staff, clean room and good breakfast

They could have toiletries and bottles of water in the room

Great property and very helpful staff. One of the guys did not hesitate to even come to my room at 2 AM to solve the AC issue I had. Great service guys 👏👏

Clean room

WISH I READ 1/2 STAR REVIEWS….. came to Houston for funeral, booked 4 night, I paid extra for room with tub so I could wash my toddler and be safe. Front desk put us in another room and it also did not have tub. They offered to try to find room with tub in 2 days. I said that was unacceptable and wished for a partial refund since I did not get what i paid for. Front desk operations manager Aurora had the nastiest attitude when I asked like I wanted the money from her wallet. You would think a hotel who claims to care about customer satisfaction would see where they messed up and fix issue but nope. Sheets/pillows/towels reek of bleach. Doors to not close all the way, someone accidentally walked in my room because door doesn’t seal properly… bugs everywhere…. Expensive dirty hotel is what you will get here. Also be safe, dangerous characters are allowed to loiter around this building. Beware of fake reviews, they are working hard to stop people from seeing truth. Operations manager Aurora is also very rude and nasty attitude. GM Jacob Hundt still has not returned my call about this incident. Believe this property will take your money and give you poor service…. Beware.. spend your money somewhere else.

Air conditioning was incredible, the breakfast was good every single day, the staff was great; very friendly, Clean room; but only 2 things that triggered me were: 1/ housekeeper’s cleaning products odors like stink ( smell), and the bathroom’s stub waterless…

The breakfast options were good. Upon checking in we requested a room change and the staff happily assisted us.

Excellent Customer service, clean room

Clean room

Rooms and bathroom of most rooms need to be renovated. Very out dated, was forced to pay for parking when I didn’t use parking pass. Overall the stay was ok.

Good

Breakfast

👍

The rooms are spacious and clean. The hotel is in a great location. If you're picky about your coffee, there's a Starbucks across the street. Parking is easy.

Great hotel. Great location outside of the city. Very quiet. Only complaint is room could use an upgrade.

The shower was really bad. The rest ok but I wouldn't come back . Staff good .

Upon entering the room on the 6th floor, several issues were noted: the water pressure was inadequate, the ceiling appeared to show signs of a previous leak, and a significant accumulation of dust was present on the lamp and desk surfaces. Furthermore, the carpet appeared soiled, and the bathtub was unhygienic. Based on these observations, it is evident that this hotel is outdated, and I would not recommend it for accommodation.

Clean room, breakfast was excellent, thanks

My trip to Houston was enjoyable, the hotel was a big part of it.

Decent breakfast, simple logistics, no troubles.

Is OK

The place was great except for one really important thing. The thermostat in my room had the occupancy sensor enabled during the night. The temperature in the room was fine when going to bed but within the hour it was hot and miserable. I talked to the front desk about the issue and she suggested turning the fan mode to "On." That didn't seem like a great solution but we did it anyway and it didn't fix the issue. The place is probably fine in the winter but if you want to sleep comfortably, beware.

BMC INMOBILIARIA, BIN080114K4A, AV JARDIN DE SAN JERONIMO 109 P12 INT 12D, SAN JERONIMO, Receptor: Monterrey, Nuevo León, México, CP. 64640

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Breakfast was excellent. Well stocked. Lots of choices. Great staff

The property is well maintained, clean rooms, excellent customer service and a good selection of food with the breakfast

very convenient and very safe and clen

We visited due to the World Cup Games. Everything was nice, the room, the service, the pool, the parking spaces. Even the entrance gave you a World Cup vibe which is what we were here for. I would definitely stay here again if I'm visiting Houston.

We

The service was amazing and it was very clean my rate 12 of 10

The property is definitely a budget hotel but for the price there was excellent service it was very clean and the breakfast was great.

Breakfast was good room was. Clean!! Stay was quiet and well!

Clean room

Front desk staff were very friendly. Check-in and check-out was quick and easy. Property and room were clean. Free breakfast had a decent variety (better than most I’ve had before) and all was pretty fresh. Stayed there with kids for a night, it was nice and quiet- we felt safe. I would definitely stay again.

Clean room, spacious bathroom, good breakfast, good location. The only thing is that you have to pay $29 per night for outdoor parking.

The hotel was in a very good neighborhood. The Bkfst was great also, with coffee always available. The room with walk-in shower was very nice! They have available self parking, but charged parking fees because they could charge them, of $29.00, per night. I would have preferred a one time fee of a smaller amt, like $15.00. It was misleading! It was very close to the I-610, making it easy to get around.

My experience was excellent

Great location

Everything was great! Location was perfect. Nice hotel, friendly staff.

Also we were not very happy about the parking fees.

Under renovation

Night staff could be better trained

Excellent location for our trip! The area felt very safe, and the staff was friendly during both check-in and check-out. The room was clean, neat, and spacious. Breakfast was very nice, clean, and well organized. Highly recommended — we will definitely come back!

Eat before a full day of volleyball!

The location was perfect and the price was reasonable. Felt safe and the hotel was clean.

Breakfast was very good

Na

Friendly staff. The room type I reserved wasn’t available when I arrived, so had to use the pullout sofa bed. 😡 Toilet wouldn’t flush. Had to summon maintenance twice. Room key wouldn’t open the gated parking. BUT, the staff let us manipulate the TV to watch the NBA playoffs in the lobby (pizza party style).

Smells like cigars when you walk in! Would not honor my Honor rewards! Not friendly! Breakfast was okay!