Hampton Inn Houston I-10 East

The front desk staffs was not friendly

Clean room

Exceptional

Kind of dirty

Great property

First when I checked in, went to the 4th floor to my room that was given to me and when we opened the door, I noticed that a towel was on the bathroom floor. My husband continued to walk in the room and said this someone else's room. We walked out and went back to the front desk. The front desk lady wasn't even apologetic but the only thing she said let me see what's going on. She gave me another key to another room on the 1st floor. Ok the room was nice and clean. My elderly mother in law and I sat in the room while my husband was outside smoking a cigarette. I was in the restroom and I heard a male voice "Oh s**t" and walked out. I asked my mother in law what happen and she stated a man just walked in the room and must have realized it was the wrong room. I immediately went to the front desk and she said we can offer you a room at one of our other locations. I told her we been on the road since this morning and we are tired, i wasn't trying to relocate but maybe discount or refund. She stated you will have to call who you booked with cause it's a third party....I did notify booking.com. We left the hotel as soon as the sun came up.

Exceptional

The cleanliness of the room and the bed was comfortable. First when I checked in, went to the 4th floor to my room that was given to me and when we opened the door, I noticed that a towel was on the bathroom floor. My husband continued to walk in the room and said this someone else's room. We walked out and went back to the front desk. The front desk lady wasn't even apologetic but the only thing she said let me see what's going on. She gave me another key to another room on the 1st floor. Ok the room was nice and clean. My elderly mother in law and I sat in the room while my husband was outside smoking a cigarette. I was in the restroom and I heard a male voice "Oh s**t" and walked out. I asked my mother in law what happen and she stated a man just walked in the room and must have realized it was the wrong room. I immediately went to the front desk and she said we can offer you a room at one of our other locations. I told her we been on the road since this morning and we are tired, i wasn't trying to relocate but maybe discount or refund. She stated you will have to call who you booked with cause it's a third party....I did notify booking.com. We left the hotel as soon as the sun came up.

The breakfast and the staff were delightful!

I loved how friendly the staff was. Our stay was very comfortable. The facility was very clean. I don’t have anything negative to say about my stay. Everything was nice. I will say for breakfast I wish they had more meat selections but I’m not complaining because I enjoyed what was served.

I loved how friendly the staff was. Our stay was very comfortable. The facility was very clean. I don’t have anything negative to say about my stay. Everything was nice. I will say for breakfast I wish they had more meat selections but I’m not complaining because I enjoyed what was served.

Everything was very clean and well kept, the front desk made a great dinner recommendation, and my room was quiet.

Everything was very clean and well kept, the front desk made a great dinner recommendation, and my room was quiet.

It was good

The staff were lovely, especially Twila. Unfortunately my room was oddly humid. Like, even the floor had the humid dampish feeling. Maintenance came in while I was gone (with my consent) and checked on it. When I returned my room was at 55 degrees but it was no longer humid. It was either arctic bliss or humidity.

The breakfast was okay. They allowed smokers to smoke at the main entrance. They even had an ash dispencer next to the door. Houston city ordinance requires smokers to be 25 feet from an entrance or exit door. The location sucked. I drove by the entrance road twice before I finally saw the hotel. The back of the hotel overlo[ks a neighborhood. My room look into three peoples back yard. One of the elevators was broken.

The breakfast was okay. They allowed smokers to smoke at the main entrance. They even had an ash dispencer next to the door. Houston city ordinance requires smokers to be 25 feet from an entrance or exit door. The location sucked. I drove by the entrance road twice before I finally saw the hotel. The back of the hotel overlo[ks a neighborhood. My room look into three peoples back yard. One of the elevators was broken.

The staff were very friendly and helpful! Parking was easy. The room was clean and well-maintained. It worked well for a business trip nearby.

We really appreciated the lady who checked us in , and how clean it was , the house keepers were very welcoming and nice as well We enjoyed our stay until we got to checkout , we were told we had a balance still, when we paid at check in , then proceeded to call the lady who checked us in to ask if she remembers the transaction, then somehow the lady who was working , then told me I only owed 29$ instead of 335$ , which I was confused then they told me it was because of the pet fee I had but I was supposed to pay that with the payment in the beginning, then after I get frustrated, she proceeded to rudely hand me the receipt and says “have a good day” , I asked what happened to me owing any money she said “ I don’t know it just all canceled out “ , with that being said I really feel like this lady either needs more training and or , yalls system needs some fixing but I was highly upset driving home after they tried to get another 330$ out of me for no reason.

We really appreciated the lady who checked us in , and how clean it was , the house keepers were very welcoming and nice as well We enjoyed our stay until we got to checkout , we were told we had a balance still, when we paid at check in , then proceeded to call the lady who checked us in to ask if she remembers the transaction, then somehow the lady who was working , then told me I only owed 29$ instead of 335$ , which I was confused then they told me it was because of the pet fee I had but I was supposed to pay that with the payment in the beginning, then after I get frustrated, she proceeded to rudely hand me the receipt and says “have a good day” , I asked what happened to me owing any money she said “ I don’t know it just all canceled out “ , with that being said I really feel like this lady either needs more training and or , yalls system needs some fixing but I was highly upset driving home after they tried to get another 330$ out of me for no reason.

Second time here passing through and the staff was just as friendly and attentive as my last visit. Coffee and breakfast are great options My only underwhelming experience was the bed. Both beds felt totally warped. But not on my last visit. Not the staffs fault though. Just a couple of dated beds. Other than that, highly recommended!

Clean room

Great stay. Fast and easy check-in and check-out. Instructions were very clear and concise. No confusion. Very clean and well kept hotel. Place was stocked with lots of towels and all amenities needed to make the stay comfortable. A lot of fast food, alcohol, grocery stores, gas stations/convenient stores within 5 mins drive. 25 min drive from Houston Airport depending on traffic. 15-20 min drive to downtown Houston. Complimentary Breakfast offered. Nice free Happy Hour on Wednesdays if you sign up for event. Gym was nice and clean. Lots of parking made feel safe parking. Definitely recommend and would stay again!!~ Nothing bad to say about hotel. Everything was smooth and professional. Fast and easy check-in and out. Staff was nice and courteous. 20-25 mins from airport. Rooms and bathroom were big and spacious. All amenities needed were stocked. Restaurant and bar on-site. Complimentary breakfast. Staff was nice, courteous, and professional. Definitely would stay again and recommend this property!!

Great stay. Fast and easy check-in and check-out. Instructions were very clear and concise. No confusion. Very clean and well kept hotel. Place was stocked with lots of towels and all amenities needed to make the stay comfortable. A lot of fast food, alcohol, grocery stores, gas stations/convenient stores within 5 mins drive. 25 min drive from Houston Airport depending on traffic. 15-20 min drive to downtown Houston. Complimentary Breakfast offered. Nice free Happy Hour on Wednesdays if you sign up for event. Gym was nice and clean. Lots of parking made feel safe parking. Definitely recommend and would stay again!!~ Nothing bad to say about hotel. Everything was smooth and professional. Fast and easy check-in and out. Staff was nice and courteous. 20-25 mins from airport. Rooms and bathroom were big and spacious. All amenities needed were stocked. Restaurant and bar on-site. Complimentary breakfast. Staff was nice, courteous, and professional. Definitely would stay again and recommend this property!!

The staff were amazing. The hostess check-in employee was wonderful.

The staff were amazing. The hostess check-in employee was wonderful.

Everything was excellent, except the fact that I booked a room with 2 queen beds and a sofa bed. I only got a 2 queen bed room. When I asked them about it they said they don’t have that there and if they did then it would be a fire hazard. And that was per the general manager.

Exceptional

staff was very friendly, always said hi!! nothing, it was great

staff was very friendly, always said hi!! nothing, it was great

The hotel staff were amazing , always helpful and friendly

Nice! Quick check in. Great breakfast

It it’s definitely a very good place to stay. It has been modernized to an extent IE: Smart Tv, Digital Keys among other things. Night Crew a little grumpy at times but other wise morning crew is very helpful.

Clean, nice newer feel

Staff were very helpful & friendly. Rooms were clean and the area was quiet. Plenty of places to eat and shopping in the area.

Excellent location. Property is well kept, room was clean and comfortable and breakfast was well served!

The rooms smelled and the carpet was dirty

Great breakfast and great rooms. Wonderful staff.

The hotel over all was just okay. The room was clean and the amenities sufficient. The staff just wasn't very friendly. The breakfast person, wasn't very nice and helpful at all. Kind of disappointed...won't be back.

This is one of worst hotels we have stayed at. It is not well maintained. Window blinds have stain and holes / torn. Air conditioning vent has broken grills. It is ok to have broken vent grills; at least realign the broken parts and make it look nice. The door frame has some damage. I think, hotel management needs to visit other hotels to have some base line of what a hotel should look. Initially the wifi didn't work for us. I had to work with the front desk and tried different options. It started working for no apparent reason later. Breakfast was ok. Parking was good. Another example on lack of maintenance was the elevators. One of the cars was in repair. That was ok. The working elevator car was old and had very confusing buttons. The button for the floor 2 didn't light up to indicate it had been pressed so we pressed other button-looking squares nearby to try. In addition, the button has to be pressed really to register. I finally figured it out by pressing other floor's buttons that lighted up so that I at least know which part to press hard on. Luckily we only need to stay there for one day to attend an activity nearby.

Breakfast was great, parking was safe rooms and halls were very clean staff was great as well

Had decent parking, this is an older Hampton Inn rooms were clean. Check out was at noon we had a do not disturb sign but the housekeeping was banging on our door at 9:30. I personally would not stay at this hotel again

I was in town to see an Astros game. This hotel was a short 15 minute drive to the stadium but it had free nightly parking unlike hotels downtown. It has nice rooms and breakfast so a lot of bang for your buck. The staff, La niece and April were very accommodating and gave service with a smile. If I’m ever in the Houston area again, I will definitely stay here again.

The staff were very friendly and helpful. My original room was very gross and they moved me to a new one which was good enough.

Staff very welcoming Breakfast was great And easy parking

There was no water in the entire hotel when we woke up Sunday morning. Couldn't shower before church, brushed our teeth dry. No accomadation made (free bottled water). One of the two elevators was out of order. I've stayed at Hampton many times, this was the most disappointing.

Towels were dirty. Towels were stained. Disgusting. Sofa was dirty. Window Curtains didn’t close.

Clean room, friendly staff, good breakfast, parking

Breakfast menu was fresh and the parking area premises well safe and secured

Everybody was very helpful and welcoming, big shoutout to Shaun she was wonderful person to meet

Please be careful with this place my expensive purse went missing along with jewelry box

Very nice brakefast and good location. Close to downtown

Nice staff.

Yes good

n/a

Okay

The staff was "great," the room was clean and I would stay at the Hampton Inn Houston I-10 East again.

The staff were very friendly. The room was very clean. I would definitely stay here again.

The check-in was awesome with Chaz. Good customer service. Will recommend

Everything was great at the property. Very friendly and accommodating staff.

Yes

Great hotel. Beds a little too firm for me but other than that, everything was great.

I enjoyed my entire stay with my family here!!

The hotel is in a great area. Everything was close by! The hotel room was very clean, the hotel staff were friendly, courteous and professional. The breakfast was good every morning.

The very professional and courteous lady by the name of Twila truly made my check in the most memorable and pleasurable experience that I have experienced traveling this country with business. She was more than kind, very helpful and even gave me some pointers on where to park. You don’t encounter that kind of kindness very often nowadays, but she definitely created a good rapport and initial meet and greet to which I am appreciated. She makes this place definitely a place. I will stay visit again.

Internet did not work at all. The door wont close from outside, so basically i was stuck inside the room without enjoying the amenities.

Was ok for a short stay

N/a

Good

Easy access to freeway

Staff was great - very polite and friendly the entire time!

Friendly staff that made great recommendations for local restaurants. Will definitely stay here again.

Great

The property was cery clean and quiet. Everything was great!

This hotel was safe and clean! I would stay there again.

We had a pleasant stay. This was great for our family outing that weekend.

Clean

It was near some food places close to where we was going too.

Staff was friendly and timely.

Not pet friendly- charge extra plus other fee - what out

Clean

Na

The hotel was clean, smelled fresh everyday, customer service was excellent. If I am ever in the area again this hotel would be my hotel of choice once again!

This hotel is an easy slide in from the highway. The rooms are well equipped, the beds are comfortable and pillows plentiful. Air conditioning was ice cold and the staff was friendly and helpful. This was an excellent start to a cross-country trek. When back in town I would definitely consider stopping again.

Decent stay

Good

It was a very clean hotel. Great service.

Na

Great stay, always stay there when we go to houston

Elevator make big noise when it’s running. Small water leakage from the .

Great hotel with wonderful staff and amenities. Fitness room on point and the breakfast was good. Comfortable beds - all in all we had a great stay with our cat and would recommend this hotel to anyone!

We loved it

Great staff. Clean rooms.

Excellent stay, good food, professional service

The front staff was great even though there was a problem with the reservation from hotels .com.They took care of us. Breakfast was super. Very tasty. Would definitely stay there again.

Was good

clean rooms , very nice staff

Customer service was great! The breakfast was also great but felt rushed. The workers literally closed the area at 10am. I understand there is a time schedule but there weren’t many guests eating and they could have closed the area more subtle not so abruptly.

Our stat was lovely

Wi-fi not working very well at all!

.

Great

Excellent customer service from check in to check out.

Excellent services and price affordable

Very clean and comfortable room. We enjoyed our 1-night stay.

Overall not bad the breakfast was good. Couldn’t enjoy pool because it needed a pump so that was a bummer. Couldn’t charge phone by lamp either

Breakfast was just okay. Coffee was good. Staff was friendly.

Very bad management. Front desk Jasmine was very rude. She does not care about hotel reputation.

Hampton is was perfect no issues .

Excellent

Every time we stay here everything turns out awsome. Staff is great. Clean room. Parking is safe. Overall it is a great choice.

Wonderful staff and breakfast was delicious. Beds were comfortable and rooms clean!

This is a great property. My only complaint was that they turned the water off for several hours an the TV were not working due to the hurricane. I feel as though some type of compensation should have been offered. Which we paid through a third party so the hotel was not able to offer us any compensation.

I had a horrible experience at this hotel. During my stay, my car was vandalized in the hotel parking lot. Two windows were broken, and several tools I had inside were stolen. When I reported the incident to the hotel management, they were completely unhelpful and refused to offer any refund or compensation for the damage and theft. The lack of security and the hotel's indifference to such a serious issue forced me to change hotels. This entire ordeal was incredibly stressful and costly. I would not recommend this hotel to anyone. Stay away for your own safety and peace of mind.

Poor communication I flew in from out of state didn’t tell me they didn’t have any power so I had to find somewhere to stay that charged me three times the amount that the place was worth

In addition to price gouging, the hotel's TV service was not working and I was not notified until I arrived for checkin. On top of that, I was given a form to sign saying that if I canceled my stay due to no TV service, i would be charged for the night anyway. I was charged almost double the usual price. I will be filling a complaint with the attorney General as well as leave a review on the hotel's website.

Fast and easy check in process.

The young lady that checked me in was very sweet and respectful. That’s always a plus.

The front desk staff were very friendly. The room was very comfortable and clean. The breakfast was amazing. Our only issue was with the pool which was one of the main reasons we wanted to stay. It was very green so we didn’t bother getting in. The hot tub was decent, but there was some white flakes of some sort floating around that a bit annoying.

clean and quiet