Hampton Inn Houston Downtown Convention Center

Over charger The pay

Breakfast was fresh and taste. Room was clean and a bit tired but worth the money. Bar open later?

Excellent location very walkable to downtown attractions. Bathroom floor wasnt cleaned well, but otherwise the hotel was very clean and everyone friendly

Good

Loved the friendly staff at...

Excellent breakfast, good location. Comfy rooms and clean. No plastic cutlery and foam plates which we loved. Parking was optional, and about 56$. The hotel is surrounded by car parks and we found one, Indoor, 10$ per day.

Exceptional

Since I had no other choice, I went downstairs and got the plunger. I paid for the stay and expected better customer service and assistance when an issue like this came up. Unfortunately, this was an area where your service fell short. I hope you take this feedback into consideration and improve the way these situations are handled in the future.

Good

It was confortable and affordable No shuttle late at night

The roof top pool a real bonus The bar shuts at 10 pm

Nice breakfast buffet, including a waffle maker and daily breakfast taco. Location was.. downtown, close to the stadium but not very close to the trams. I lived on Lyft and family for transportation. Pool area was quite nice. Fast and plentiful elevators. Shower was adequate but not inspiring.

Location Lack of daily housekeeping

Issue #1 - The thing they don't tell you is valet is the only option for parking. It's $60+tax a night and after 3pm on checkout it cost $30 more. There is no overnight self parking available in the area that is affordable. Issue #2 - Our refrigerator wasn't working and at midnight they made us load all of our stuff up and switch rooms cause no one was available to switch the refrigerator out. We had food in the refrigerator so we didn't have choice. We were going to the convention so thought I would try this hotel out and save a little money but unfortunately we didn't save anything.

I really enjoyed the hospitality that I received from the establishment. I also like the breakfast hot breakfast in the morning. It was delicious. Everything was good. I also liked the pool and the fitness center.. my visit was amazing thank you so much for assisting with this awesome experience

Passable

Very friendly and helpful. Room was clean. Food was good.

The location was great.

The night time valet made the entire trip exciting. They were truly the highlight. Very down to earth, polite, respectful and they had smiles on their faces and made us feel welcome and special. The were very knowledgeable when wr asked questions. You can't find employees like this anymore. The restaurant closed too early and wasnt present or acknowledge when we went to the bar. Rude

The restaurant closed too early and wasnt present or acknowledge when we went to the bar. Rude

Consistently top notch stay

Consistently top notch stay

The location was great.

Didn’t clean the room until we asked. Not enough towels, had to ask for another pillow and they brought it after I fell asleep.

Who was delicious and everyone was so helpful and positive vibes

Staff were incredibly helpful. Recommended several places to eat nearby which were all very good. Stayed here because of its close location and walking distance to the House of Blues for a concert and a was very happy for the convenience.

Reserved months in advance for a king size room and when we showed up all they had were two double beds not happy with the experience

Loved the location, a walk away from everywhere we needed/wanted to go. N/A

N/A

We were in town for a baseball game. We were able to walk from the hotel to the ball park, very convenient. There are also several spots to have dinner near by. Staff was very friendly and helpful. Definitely recommend.

Close to the baseball park

Great shower handle drain needed fixing and door to room stuck took alot to open each time

The room was clean and the breakfast was amazing. One of the best “breakfast included” spreads I have ever ate. Such a close walk to the Astros Stadium. Very convenient! Staff were very friendly. Would definitely stay there again.

Great property

The room was clean

Breakfast was great

Super close to the George R Brown center

Espantoso feo y viejo no lo recomiendo para nada.

Fantastic location. Breakfast was great and the staff were super friendly. This is the best spot to stay if you are taking in an Astros game!

Every nice spot to stay in. Staff was amazing and they everything felt cozy. Will be coming back!

Excellent location. Easy walk to Daikin Park, the convention center or the Toyota Center. Many food choice close by as well.

Front lobby staff and the valet parking staff were excellent

We really enjoyed our stay! Love the new renovations!

Excelente y muy limpio muy recomendable

Very good breakfast

Thank you!

Typical with downtown Houston, parking was $60 a night which is expensive. The car attendants were great though. Had a shuttle that could be taken to the George R Brown which was extremely helpful since we didn't want to drive and fight looking for a parking space.

Loved our stay. It’s the perfect location if you’re attending H-Town sporting events. Walking distance to Daikin Park, Shell Energy Stadium and the George Brown Convention Center. Close to some great restaurants.

N/A

Bed was very hard & there are no microwaves in the room.

We arrived from our cruise around 9am and were able to check in and get our room. The front desk staff was very friendly and had a very nice conversation during the check in process. We were able to enjoy the hot breakfast too. The hotel is located about 2 blocks from Daikin Park and about 4 blocks from the Toyota Center. Sports fans will absolutely love staying here. Plus there is a World Series trophy in the lobby.

Reggie and the entire staff went above and beyond to help with any questions or needs!!

We love staying here! Everything was amazing!

Great staff working at the property.

Great breakfast! It was nice to have a pool and a gym available too.

For sures staying again

Very clean and close to the Daikin Park

Wonderful staff and perfect location for Astros fans going to the game.

Friendly environment and staff

We had a conference at the Marriott Marquis hotel. This was conveniently located diagonally across the street from the conference. It is also 1-2 block from the convention center and Minute Maid or Daikin Park. Very conveniently located. Staff are friendly

Breakfast was good… nice selection although I am a bacon lover and that was not available, so a bit disappointed but not a game changer! Parking was great but may I suggest that directions for parking be better outlined… ie that you need to park in front of the entrance of the hotel and use Valet parking. We assumed that the lot across the street was also parking for the hotel!

Breakfast at Hampton Inn was fresh and abundant. The switch pool was perfect in size was immense amount of tables and chairs to sit back and enjoy the sunshine.

The Hampton Inn on Crawford is always an excellent experience. The staff is always outstanding!

Great environment. Fantastic staff. Very neat rooms. Sumptuous breakfast. Surely will be back.

Due to a system outage our check in was delayed about an hour. Staff was very accommodating and did the very best to get everyone checked in asap. The breakfast buffet was the largest we’ve seen with a great selection. Valet service was well worth the price.

We enjoyed our stay. Ballpark is within walking distance, which is a plus for us.

The girl room was not cleaned well. The restroom had stuff on the walls, the sink didn’t drain and windows were dirty.

Staff was very friendly and helpful, especially the valet parking and front desk. Our room was ready. Beds were very comfortable. Bathroom was spacious and clean. The location was awesome for walking over to Daikin Park and to the George R. Brown restaurants.

Within walking distance of restaurants and Daiken Park...great location

When I arrived i was unable to check in due to a system crash. Waited 6 hours before finally being able to check in

Staff

Property only has valet parking, only...which was amazing Liz was friendly and helpful . Would definitely stay here again!!!

Very nice and clean.

rooms were clean, loved the breakfast

It is great staying for games at Daikin Field.

We love staying here!! We were here for the Astros 3 game series because it is an easy walk to the stadium. The bar has great food and staff. This is our go to place to stay when we are downtown.

Close to baseball stadium

The housekeeping did not come in the room to clean are change the sheets in my whole four day stay even after asking the front desk for the housekeeper. Parking is terrible and overpriced.

Great breakfast

Great location, great amenities, great place overall. I was just disappointed at how the staff treated us, we went downstairs to get some snacks and drinks, and the guard over there was all over us as if we were trying to take something without paying, he was not helpful at all. The staff at the lobby was amazing though, very kind people.

Location was great. Breakfast Buffet was so delicious. Wonderful staff.

Overpriced for the amenities and housekeeping was so bad. The room didn’t get clean and when they did it it was barely done.

Downtown parking 84 dollars one niight use the valet parking .

Everything is good

Excellent breakfast

Cerca de todo lo importante en downtown

The location of the hotel was fine but accidentally I made a double booking and when I went to cancel my second booking, they charged me a penalty of one night stay which was very hefty.. A little upsetting, especially because I was a customer and stayed there.

Nice

Everything was nice and people were so friendly

We had a fantastic stay at the Hampton Inn Houston Downtown Convention Center. The location is unbeatable and made it easy to explore downtown Houston and attend events nearby. The customer service was truly 10/10. Every employee we interacted with was friendly, professional, and worked incredibly hard to ensure guests had a great experience. The only concern was that the hotel seemed significantly understaffed. From check-in to valet to the bar, the staff were clearly stretched thin. A special shoutout to Haylee behind the bar on Saturday night. She absolutely crushed it, handling what felt like 100 guests completely on her own while maintaining a positive attitude and providing excellent service. She was the highlight of the evening and deserves major recognition for the incredible job she did. Despite the staffing challenges, the team made our stay memorable. We would definitely stay here again.

Great stay and friendly staff

On the positive side, the location was perfect for us since we were attending FIFA World Cup matches. Breakfast was excellent every morning. The highlight of our stay was definitely the valet parking staff. They were friendly, helpful, attentive, and always willing to assist us. Their professionalism and positive attitude made a big difference and were by far the best part of our experience.

Hotel was clean. Breakfast bar was amazing. Something to eat for everyone. We will be staying there from now on.

Great stay! Nice staff & clean rooms!

Great experience! Would highly recommend

Clean room, spacious..... the late night area store came in handy being extra thirsty and grabbing a water before hitting the room. The lounge and bar area was a great option to eat quickly instead of wandering downtown.

Excelente ubicacion

Room was clean. Staff was available and helpful. Free breakfast was good. My room had an issue with the shower door but didn't prevent me from showing.

The staff were exceptional and friendly. Loved the Astros team spirit at the property. Great family weekend at the ballpark, even with the rain on Saturday. The ponchos from the front desk staff were helpful! Close proximity to the ball park and local eateries.

Overall bad experience my room Ac was not working slept through the first night with the temperature at 76 called and complained they were able to send maintenance to check the air conditioning unit and still the problem wasn't fixed left the room for over 4 hours and gave them the benefit of the doubt that it will be fixed and nothing called again to complain and finally they were able to move me rooms

Interesting location for just a day or two but nothing more. They were doing renovations to the ceiling right by the elevator doors which has a good amount of foot traffic, that didn’t feel safe. The rooms were mostly clean but some walls had big scuff marks.

Beds are okay, WiFi is terrible and drops every 10 minutes. Other than that the staff and complimentary breakfast are great!

Had a wonderful stay and would stay again

All hotel employees were nice, and professional. But I really have to highlight the Valet employees and front desk. Any question or request of them was handled as efficiently as possible (and always to my satisfaction).

Every thing was great but one small issue was the shower, for some odd reason the pressure of the water was going low like to the point of almost shutting off and back to high again, but it only did it 2 times each session and it went back to normal

Wonderful stay, staff was helpful on directions and places to visit

Staff was awesome, room was clean - parking and s a bit expensive but location is fantastic

They were kind enough to hold my bags for a few hours after I checked out so I could stroll around the convention floor one last time before headed home. They are walking distance from Diakin Park, George R Brown Convention Center, Discovery Green, and Toyota Center. They aren't too far from the middle of downtown (main street corridor) and the walk isn't bad, but there is a light-rail stop near the hotel for those who want an alternative to walking.

Easy check in clean rooms great breakfast,velvet is a bit expensive

Room was very clean, but the shower door was a bit leaky. Everything else was wonderful. Great breakfast!

Great service! Used valley parking and it was so convenient and great!

The valot staff was excellent. Fatah was amazing. He deserves a raise and was such a gentleman. His ci workers were also great. They are polite and personable with their clients. Great work by their staff.

Great host and location for our trip in Silver Lake.

Loved the location, hotel was under construction doing some updates will stay again

Good variety for breakfast, bar menus could offer a bit more but what was offered was delicious. Breakfast and bar staff very friendly and accommodating.

Friendly helpful staff

Excelle

She

She was

The room was very clean, staff very friendly, professional and helpful. The breakfast bar had wide variety foods, freshly prepared. We utilized the shuttle service that takes you anywhere within a mile radius of the hotel. It made our trip much easier with 2 young children.