GreenTree Inn Houston IAH Airport

Breakfast could be better . Staff was very helpful and friendly

Staff was friendly and helpful Shuttle van never arrived for pick up from airport

Pleasant

Breakfast was rather limited and the outdoor pool was drained down. The shuttle was helpful in the morning. The hotel served its purpose as a cheap place to lay my head although it would be nice to have my own thermostat in room to cool the room down to my liking.

So close and convenient to the airport! A little outdated but not to the extreme. I will come back.

Exceptional

The room was clean but the lights only 1/2 worked and the ones that did work only 1/2 worked because the bulbs were out and when we asked for new bulbs we were told there was none. The ac didn’t work it only blew the room didn’t get below 74 thank god it wasn’t 100outside or we would have been screwed. We were only given 1 towel set for 2 people for 2 nights when we asked for another set we were told there was zero left in the whole hotel and were given a floor towel to use I’m not a big person but a floor towel would only work for a toddler. I was told to come back the next day so the next morning I asked and was told they had none. The staff was soo rude and acted like I was an inconvenience that I was even there, then when I needed things I would get rude responses and dirty dumb looks like asking for a towel was ridiculous even though they knew I only had 1. The soap was out in the shower and the sink so make sure you don’t forget your own or go buy some because they won’t refill it. Actually bring your own towel too.

Easier 1.5 hours for shuttle cause they share and couldn’t get a hold of driver, said to get Uber but wouldn’t pay for it. Then get to hotel and my reservation which was booked a month in advance want available and had to wait for a transfer to sister hotel which was just as bad no front desk person in the morning and no one contacted shuttle to say there was a bunch of us leaving, luckily they happened to stop in and check before leaving to airport

Keep researching options because you can do much better than this choice.

Bad

Was told I wasn't welcome even after I had stayed for 3months and paid

I called hotel from airport to inquire about the shuttle hours! The desk clerk that fielded the call, tried to discourage me from staying in the hotel! He lied and told me the hotel was full and oversold ! When i asked him but it's available on hotels.com : He lied again saying it's wrong the hotel is sold out I booked anyway and when i arrived that same voice i heard on phone checked me in with no issue! But what a horrible employee ! Imagine your this hotel proprietor and had a flake like this working the incoming calls. Lazy guy does not want to be disturbed surfing tick tock!

Very clean and nicely priced. Thank GOD for Green Tree Hotel.

Location, price Needs maintenance

El trasla desde el aeropuerto es muy esporádico

Cooll

Hotel was very old. Staff was not helpful. Room was ok, but tv did not work and there was no help to repair it. Breakfast was basically nonexistent. Over all DO NOT STAY HERE.

Passable

Me gusto las facilidades, muy limpias. Lo unico no tenian shower gel para bañarse, fui a recepcion y no tenian suplido. Me cambie de habitacion por que lo solicite. Ya que la recepcionista me envio a comprar jabon ..

The Stay Was Good, Staff Was Nice. Wish They Actually Had Real Breakfest Food.

Very helpful with the shuttle, kind staff. I had a layover in Houston and needed somewheres to spend the night. Shuttles run 24/7. I arrived at 12;30am and left at 6;30am. Cheap and good for what I needed.

Exceptional

Well 2 cops cars were there and we felt we made wrong hotel choice. It felt something or other keep happening there. Reception people provided wrong info as break fast till 11am whereby it was till 10am. We were so tired and came i guess 3am and suddenly the lift stopped working and instead lf helping they advised to walk up the stairs. Forget it as no use it goes down the drain they wont understand.

Fridgerator and tv not working

Room was clean and comfortable. Micro frig etc by

Room was clean and comfortable. Micro frig etc by

Free AYCE brackfast The laundry room was broken

Free AYCE brackfast The laundry room was broken

We got treated poorly by one of the staff and rooms wasn’t great they were out of shampoo and soap .

Airport shuttle was handy, kinda confusing as to where to wait for the shuttle at the airport. Perfect budget hotel for a layover. Nothing fancy.

No exaggeration.

The room was dirty, run down, toilet handle was broken, paint was chipped, there was a smashed roach on the bathroom door. TV didn’t work.

Home away from home

Arrived at hotel furious and they didn’t seem to care about the extra expense. The rooms tv or phone did not work at all and we only had 1 towel in the room. The alarms were also going off throughout the night which made for a terrible rest as we had to get up at 6am for the next day travel. When we checked out I brought this all to their attention and the only response we got was we made a note in the book. Save yourself the hassle and stay elsewhere, you won’t regret it. We will never stay at this establishment again!!!!

Nothing. We couldn’t stay there because the fire alarm went off, so they moved us to another property! 1. The front desk person was very rude. 2. The fire alarm went off. We couldn’t stay there.

Nothing. We couldn’t stay there because the fire alarm went off, so they moved us to another property! 1. The front desk person was very rude. 2. The fire alarm went off. We couldn’t stay there.

Hotel with a bad service and very durty Hotel with a bad service

Hotel with a bad service

Shuttle service very confusing, van wasn't I'D with hotel name. No soap in dispensers, hair dryer did not work, no paper cups in room for water. No coffee in room. Very poor selection for breakfast. AND, I never before had to pay $100 deposit at checkin on a prepaid room.

It’s was good treat and I was very happy to have the opportunity and keep going to the Guest Room for the amazing show that

Ok Waited over 1 he for shuttle. TV did not work. Bed lamps had no bulbs

Ok Waited over 1 he for shuttle. TV did not work. Bed lamps had no bulbs

Good price Fire alarm sounded continuously througjout the night, the room was clearly not cleaned properly.

10/10 clean room great staff and good air conditioning

It took over 30 mins to be picked up from the airport after calling them, so we took a different shuttle for a nearby hotel. For $50 a night it was ok.

Home away from home

If you need to stay close the airport and nothing more this place is great. I've used it a few times and it's met my needs every time. There are a couple of decent spots to eat right next to it, free shuttle, etc.

Nice clean rooms. The staff was awesome. No problems at all here I would book again thank you very much.

I didn't like anything

for the price you get more than you pay for so jury's not back yet after 2 different stays. it seems like the staff or at least the 1st person could have realized 2 towels, 1 wash, 1 hand wasm't enough for family of 3, then had to go down for an ice bucket and back to ask for a plastic liner, and both visits from the 3d floor(top)

The least expensive place I've ever stayed at. You get what you pay for. Had no issues with anything.

Small rooms, tiny beds, not clean, tv didn’t work, no breakfast service, vending machines broke, loud noises from the airport, the shuttle shows up honking its horn waking everyone up…don’t stay here.

Muy limpio el hotel, felicidades al staff

Friendly staff , airport shuttle service very good , room was clean , but the television was not working in all the rooms . You could hear everything from all the other rooms , had a hard time going to sleep and had to be at the airport at 3:45 am.

Accommodating staff

The worst choice I ever made in my life first off they don’t accept emotional support animals let me stay till the next day tell that I can’t have her so I to find somewhere for my dog to go refuse to give my money then I got ready check out to find they took my deposit saying because I had a dog when the woman watch my leave with my dog return without my dog put in the note that I checked out after one day which was a lie now I emailed the email with no response

I stayed here for some time. Make sure to ask to see the room first before staying and to check the refrigerator. Some rooms are very poor some are amazing. The hotel felt very peaceful. The staff though is terrible. I think they are illegal.

I got what I paid for. Definitely a 2 star establishment at best. Good luck with the shuttle service from the airport.

Like Bulb in holders, TV Was broken. No shower gel and conditioner in Dispenser.. When I ask staff they said they ask to room maintenance team. But I my three night stay no one come back to solve it neither see this back. Staff is really rude.

All is good

The room we were first in had a clogged toilet and they said maintenence would not come until the morning but they did change us rooms at least. The room itself was fine, just smelled funny and was a bit musty, hard to keep it cool. The pool was a little dirty also Overall the stay was fine for a couple days we were okay! Just not the best hotel experience we have had

Free shuttle from the airport and free breakfast

The hotel itself is great for what I paid for it. It was clean and quiet overall. The room could most definitely use a fresh coat of paint. The shower was clean had extra hot water. The sink works well. The only downside is breakfast was gone by the time I made it downstairs at 7 AM. A good snack breakfast food no hot fresh breakfast. The fitness room only has three pieces of equipment, and two of those pieces of equipment did not work, which was disappointing. There’s food in the area right next-door, which was great. Counter staff was excellent on the 2 to 10 shift.

Nothing like the pictures!! Walked in and walked right out and cancelled and went across the street! Definitely not worth it! Just pay a little more to feel safe!

For my the best was the airport shuttle

I booked 2 twice at GreenTree Inn, I love the property but they refuse to refund my hotel stay deposit twice. $60 x 2 = $120. I have been getting the run around and the young ladies just keep laughing like it's funny. I'm very confused Brittany??? You're the supervisor!!!

To be fair, though, the door did lock, and the air conditioner worked. would I stay here again, absolutely not. would I recommend to a friend, absolutely not.

Room was clean,.Air conditioner worked good, it was very important at 92F.Shuttle goes to airport and back every 30 minutes. Stuff was helpful. Everything was good, especially for that price.

I reserved a room for my daughter for a week and for 3 days the wifi was out and I wasnt able to contact the front desk for 3 days because there was no phone service and when we arrived the ac was out except the 3rd floor which is where they put my daughter room. Also other reviews say the same thing so im guessing this happens frequently, If you work on your laptop for business I suggest you stay else where.

Solicite la habitación 30 minutos antes la recepcionista me pidió 30$ por darme la habitación adelantada la hora de hacer el check-in, le dije que si y me indico luego que no había, la atención pésima, me atendieron a las 3:30pm me cobraron 60$ de depósito me indica que será devuelto a los 5 días después ( eso espero)le pido factura allí aparece un monto que no especifica el depósito que fue debitado de mi tarjeta, en el pasillo muchísimo ruido con personas que hablaban allí, tomamos la decisión de entregar la habitación y buscar otro hotel ya que mi vuelo salía a las 5:45 am del día siguiente. No volvería JAMAS a ese hotel.

Great cheap hotel with airport pick up if you missed your flight. Some rooms are smokey and falling apart but it’s a short walk to food

We need to get the vents changed and power washed at night 🌉 change the HVAC system water filters need changing parking 🅿️ needs to be restriped and 💠 inside needs flooring steamed and cleaned

In the morning there was a drama with loud voices, an argument between a shiertless man and the receptionist. Scary situation.

I will be requesting compensation, from Expedia as this was inaceptable after 2 days of travelling! In Houston expected more from this city’s standards.

The continental breakfast was out before a lot of time and one good thing my sister lost her phone and the shuttle driver brought it to the airport to us

It’s ok for the price and one night.

We had no cable tv, the refrigerator didn't work. It was a roach on the bed. We kept having to ask for towels. They couldn't find our deposit money it was a big mess

I had to change rooms twice , once for lights not work made the room very dark and the other the shower only had very hot water and no pressue,,, please revise the single rooms!!

Looked absolutely nothing like the ad pictures. Dusty rooms, dirty carpet throughout the facility, automatic sliding doors at the entrance only worked when you physically pull the doors open.

First of all parking was easy and plenty. Front desk was very helpful checking in and finding our reservations did not take long. Very clean rooms

El AirPort shuttle excelente, bueno para descansar cerca del aeropuerto

The staff during check out was very unhelpful and plain nasty. One of them was a little bit more nicer. But overall just terrible. When there is no need of being rude this lady was.

Stay

The Green Tree is close to the airport with a Free airport shuttle. I wish they would label their vans on the front and sides better. It is rather difficult to maneuver with luggage when they stop before they get to you and expect you to find them. But it was a nice service. The hotel is nothing fancy but for the price it was great. The rooms were clean, some restaurants right beside them, they need better pillows and had courteous front desk workers.

I stayed for 3 nights. The night time service clerk was helpful, professional and sweet! Room was clean with everything one needs to stay

Great location next to fast food restaurants and very close to the airport, good shuttle service arrived into E4 in 10 mins. Did not used gym. Breakfast was some fruits muffins a egg sausage sandwiche, tea or coffee, juices and yogurt. The overnight tea coffee was only coffee no tea available. Rooms are old furniture is old but equipped with fridge and microwave.

The shuttle to the hotel took 1 1/2hrs to get a pick up and departing the hotel was a forced issue of constant asking to call the shuttle driver. There was no cream/milk for the coffee in the morning. Prior to my arrival I sent a message to the hotel and they got back to me a day after I left.

Basic breakfast but it wasn’t bad and it’s free. No complaints

had to change my room 3 not good food wit bad

No water fountain, vending machine only took cash, cramped rooms, breakfast offered was only Sunny D coffee and yogurt, room key had to be programmed three times, thin walls, staff seemed annoyed when asking for help.

Todo lo señalado arriba

Excelente para pasar la noche. Solo que el estaff algunos no son bilingües y dificulta un poquito pero excelente

El personal muy amable atento la habitación limpia

There’s a reason why this place is so cheap. It is not even a 1 star hotel but if you need a hotel that literally serves the purpose for a stay between flights it does the job. It’s very neglected but not dirty.

Good

La atención

It was great for the price. Staff was nice and very friendly.

A couple of the lights in our room didn't work, the toilet was not firmly bolted to the floor and it looked like the painters stopped halfway through the job. The pool was nice and the staff friendly. Located next to the airport and rental car returns which made it a quick turnaround from checkout to airport. Wasn't expecting alot given the price we paid. Just needed a bed for a night and the aforementioned location was handy.

Beautiful place and Room clean the staff is very helpful very attentive it feel like Family from front desk Sylvia and Victor , laundry Room Mary and housekeeping staff, Estefany y v 77

Poco suministro de jabón, algunas luces no funcionaban, durante el fin de semana no hacen limpieza en habitaciones. La atención del personal es buena.

An absolute nightmare, lots of cockroaches. We had to leave the hotel as soon as we arrived and find another one, even though it was the middle of the night and we had kids with us.

I been there twice is ok, fair price, clean, staff was helpful I cannot complain

No había jabón en el baño ni en lavamanos

I liked staff and breakfast Didn’t like hair dryer and tv not working

Value for the dollar, it was excellent. Will stay again😎

Breakfast area was closed. Shuttle bus to get breakfast.

M

also have resturant in shopping stripe mall right next to hotel on the back. You can even walk. They have Mexican, Chinese, Arabic and Pakistani Restaurants. I tried Pakistani Resturant and it was really good in portion size for the least price. Owners are really good and friendly and calm environment.

Pedí un servicio de recojo al aeropuerto con anticipación y nunca contestaron. Desde el aeropuerto. Llamé espere ccerva de una hora y Terminè yendo en otro transporte.solo estuve pocas horas para dormir tomar una ducha y salir muy temprano. Estuvo bien. La habitación y el baño estaban limpios. Solo que se ve descuidado y antiguo.

I stayed here cuz I had missed my connecting flight to VA due to the long ahh customs line here in houston, it's super close to the airport and affordable so i just went with it. I got there early and checked in early which for some reason my card didnt go through the first time but front desk was very helpful and nice got me in no issues, the lobby and hallway are clean the carpet could use a bit of a vacuum but the rest was clean and i aint picky, the room itself is pretty barebones you get what you pay for BUT it was very clean and neat I will give them that way nicer than I expected i settled in and got comfy took a shower they have soap and body wash which was nice cuz I didnt have any due to not planning on being left behind in IAH and yea the air conditioning works great I like it cold slept amazing cuz I hadn't left for two days til that point the TV has a few cool channels but yea I'd definitely recommend this if you're on a budget for sure Idk about the shuttle though I wasnt tryna figure allat out so I just took a lyft

Very clean

Room had dead roaches in it

Good stay for price

no soap at the sink, shower was sub par but beds were nice for the price we paid that’s all we needed tho

Poolside

The hotel should had a warning in the reservation that the ELEVATOR WAS BROKEN! I think it lacks transparency because it would help to make a decision! The price (of about $50.00/night) was too high given the circumstances. What would happen to people who can't carry luggage upstairs?

Water pressure was good and if it wasn't for location, just can't recommend

Wouldn’t stay again don’t answer phone was standing at airport over and hour waiting for shuttle ride from hotel land at 10:30pm got out front about 10:47pm didn’t get to hotel Intel 11:50pm have to change room two time first room smell like urine second room TV didn’t work on top of that elevator didn’t work kids running around the lobby. Just horrible shuttle man was very rude.

The hotel could be classified as less conducive to a motel. Only 1 elevator that does not work. You have no choice but to take the stairs. Water fountain does not work and I could not purchase water from the vending machine that is not functional. The cleanliness of the room was deplorable. The continental breakfast was very substandard restricted to limited fruits and bakery. I will not recommend this hotel to anyone.

I DO NOT recommend the Green Tree Inn.