Garner Hotel Houston Westheimer by IHG

First time guest here, overalll experience was great!

The property is very nice.

There are lots and f problems inside the room, such as floor, shower head, lights. Repair and renovation needed

Some rooms are cleaner than others, the first few nights we had the most comfortable cleanest room. Every room after that was not the same.

The place is over run with roaches. I was there two nights. Had roaches in the first room I stayed. Asked for a room change on a different floor. Had roaches on that floor as well. Both second and third floor have a roach infestation problem

The property would have been acceptable but is infested with roaches. I did report to the front desk, but I know it was nothing the could do at the time. Roaches, made the whole stay uncomfortable and unclean. I had to buy roach spray to contain them. I’ll be sending a letter to whoever that can do something about this situation so nobody else has to experience what we did. Very unhappy guests. I didn’t think at the time to snap pictures.

The property would have been acceptable but is infested with roaches. I did report to the front desk, but I know it was nothing the could do at the time. Roaches, made the whole stay uncomfortable and unclean. I had to buy roach spray to contain them. I’ll be sending a letter to whoever that can do something about this situation so nobody else has to experience what we did. Very unhappy guests. I didn’t think at the time to snap pictures.

Might.need to.increase bug.eliminatng. also check air conditioner. Pool area needs new furniture and signs.

Everything I liked everything

I liked everything

Nice property. This is a very bad place to trust with your credit card. They charged a deposit on my card that was supposed to be refunded after my stay but I am still fighting for my money till now without any incident that could make them keep the money. I have called the front desk several times but they couldn’t help, they gave me an email address to email their cooperate office but I have not heard back from them. I am filling claims with my credit card for my $100. Do not stay here if you are paying with your card.

Good Good

Good Good

Bad

Exceptional

There was nothing I can say I “liked” but the mirror in the room. That’s it. The breakfast was bare minimum, only two hot items. I never received an ice bucket for my room. The microwave in my room didn’t work. Went to the front lobby just for them not to know where a microwave was. The chair and curtains in my room were torn. The remote control to the tv was missing buttons and looked like a dog chewed on it. Stains in the floor plus a baby roach crawled up my wall in the bathroom…. I just don’t understand how this hotel is under Wyndham

Superb

Man at front counter and very rude I could even check in on the 16 and I payed for it

Phone and outlets in my room did not work. I called a week later about my deposit. Front desk was very rude. Trying to rush me off the phone.

Phone and outlets in my room did not work. I called a week later about my deposit. Front desk was very rude. Trying to rush me off the phone.

The location was accessible to everything I needed food, shopping, etc It’s been 11 days and I still haven’t received my deposit back, When I call no one has information as to why

The location was accessible to everything I needed food, shopping, etc It’s been 11 days and I still haven’t received my deposit back, When I call no one has information as to why

Exceptional

Infested with ants

Breakfast didn’t open until 7 which is later than I was expecting so I wasn’t able to use. WiFi was out the whole stay. Front staff kept phone disconnected. When it was connected, didn’t work. Homeless people lounging outside and in lobby. Saw a roach in the room. Leaving this review so I keep an account of where I wouldn’t stay again

it was in a good part of town the power was out for at least an hour. the wifi didnt work properly

it was in a good part of town the power was out for at least an hour. the wifi didnt work properly

The hotel was ok, we stayed for 2-nights and our room wasn't cleaned, hallways smells like cigarettes and marijuana. The breakfast was mediocre with limited variety, tv didn’t work and lots of foot traffic outside.

Not pet friendly as advertised on expedia

Great delicious breakfast hot meal eggs, pan sausages, and waffles. Plus! Really delicious huge navel oranges and apples plus! Yogurt.

Dirty and loud

The hotel was fully booked and not near enough parking. I was disappointed in the breakfast. It was small and not much of a selection and it closed by 9am so we missed it one morning. The neighborhood was not the best and at night there were homeless people walking around near. I had my teen daughter with me as well. The price for 2 nights was very reasonable and the staff was pleasant.

When I arrived at your property on Friday night, your systems were down and the front desk clerk required all guests to pay in cash. I left, went to the ATM to get enough cash for the stay as well as the required $100 deposit. The next day, I noticed that my credit card was charged for the visit. I spoke to the front desk clerk about this and he said, “my credit card would be refunded in 3-5 business days.” I shared with him that this was unacceptable! Please refund the cash since you charged the card. He told me, “he wasn’t going to do it!” I told him that he needs to fix it. Reluctantly, on Sunday he gave me the cash refund. Also, he showed no accountability and gave no apology for this. He kept blaming his colleague for the mistake. After, checking out this morning, I noticed that my card was charged again for the same stay. Essentially, I was charged three times. Lastly, the young lady at front desk is constantly on her phone. She does not look up to acknowledge you. I stood there twice for a good 60 seconds while she was on her phone and she did not look up until I said, hello.

Poor

When I first arrived, I observed two roaches in the room, which is a serious cleanliness concern. Additionally, the hotel’s internet system was down, and I was told I had to pay the deposit in cash or I would be denied service, which was very inconvenient and unexpected. After about an hour, they were finally able to manually process my card. On top of that, the front desk employee was rude and unprofessional during the interaction. I would like this issue documented and escalated, and I’m requesting a resolution regarding the condition of the room and the service I received.”

My stay was horrible. Systems down, poor customer service and my credit card was charged four times for the stay.

The staff were okay… The hotel was okay glad I only slept there and went and explored during the day. Halls smelt like weed and when we got there pictures were fallen off the walls and had to get a new room got to our new room and the tv did not have an HDMI cord so then we had to wait for them to see if they had one finally gave up and almost left due to everything not being right. I wouldn’t recommend this hotel I was honestly glad to get out of there

This hotel building conditions is fairly new. Modern concept as shown on photos. The room conditions are 3 stars holiday inn standards. It is very clean. The gym is good. The room rate is very competitive. The continental breakfast is very basic.

Pictures aren't close ot how it looks in person, it's very run down and not maintained, the building elevator smelled constantly like weed.

Room was excellent very nice except all 3 lamps were not working mini fridge was not working and neither was the tv i informed the front desk they said maintenance was not on site, they were out of towels aswell made me wait a whole day before getting any after me constantly having to go ask, their excuse was it was a full house. They were out of rooms. The properly itself was nice.

Pool was closed hopefully next time will be open

K

When I got there the hotel was overbooked and I already had a reservation.

The guy at the front was horrible. Over charged me for deposit that i still haven't got back in a week.

Was run down, there was a cockroach in the room, coffee machine wasn’t cleaned out.

Clean, quiet

Clerk told me I can’t check in. His name is Muhammad Afsan. I need to report this aggravation

Roaches issues constantly

cockroach In the room. Asking the hotel to switch the room but they don’t care

Worst experience , i had already paid for they denied my room , and was disrespectful had to wait for 2 hrs at midnight to just get denied the reom at first he said he didnt get the money from expedia then said that there was no rooms left

The guy at the lobby from pakistan and name moh is very rude

We didn’t stay we found mold in our room and now I’m currently trying to go through the process to get a refund which has been incredibly difficult

Elevador was not working. Marijuana odors everywhere. Floors and carpet dirty. Cockroaches in the room. Bad bad really bad experience.

Horrible...someone kept knocking on my door at 2am...the people in the room next door were making very loud sexual noises.

Yes, it wasn’t neglected hair on the bed hair on the towels spit on the commode nasty nasty shower while go back couldn’t even sleep last night. It was so nasty.

Dirty bedsheets. Insects. Bed bugs too.

Property was extremely outdated and smelled like paint in a construction site. I really can’t explain the smell, but it didn’t smell like cleaning or home.

Should be cheaper

Just a moment elevator is fixing

Horrible

BABY ROACHES IN ROOM, REFUSAL TO SERVE BREAKFAST AT 9:20am AFTER BEING TOLD WAS OPEN UNTIL 10, THIS PLACE SUCKS, I HAVE PROOF OF BABY ROACHES IN ROOM

I loved how clean the room was. But the water wasn’t running well

Upon entering the room I tripped on a loose floor tile near the bathroom door. I discovered there are actually two loose floor tiles. Additionally when I went to close the curtain before I went to bed, I stepped into a really soft spot on the floor, near the wall by the AC unit. I am assuming that it is likely due to moisture from the HVAC. Lastly, I woke this morning to discover small roaches in the bathroom. There were several, on the wall, on the sink surface and in the sink, as well as in the shower. I decided to check out of my two night reservation

When I arrived the hotel smelled like cesspool and it was very humid. The receptionist Arriane tells us that all their amenities are not available. She states that the elevator was not working, the pool was closed down, there was no available breakfast at all, and no A/C. She states that they are giving back refunds but if we check in the refund wouldn’t be available. So I decided not to stay at the Ramada due to all these inconvenience. I triple checked with the receptionist( Arriane) that if there was anything further I had to do so I can cancel and not be charged. She told me I didn’t have to do anything that canceling wouldn’t be necessary and I wouldn’t be charged. A day later I get charged when I never stayed at the hotel. This has been the most unpleasant and unorganized service I’ve ever experienced. I do not recommend staying or even thinking about staying at the Ramada.

The loby was hot. Front desk clerk told me elevator and pool was broken. I explain to clerk I am unable walk up stairs to my handicap room due health condition. She told me to leave she would hotel.com know to give me refund.

Elevator was not working and no continental breakfast.

Horrible place to go

However, when we attempted to check in, we were told the elevator was out of order (strike two). We made our way up the stairs to our second-floor room, and at first glance, it seemed clean… until we turned on the lights. Roaches. Crawling on the walls. Crawling on the chair. It was absolutely disgusting. We turned around and left immediately. This hotel needs to be shut down and professionally fumigated. I would never recommend it to anyone. P.S. Don’t be fooled by the hotel next door; it’s just as bad.

It was convenient we did request another room due to mold around the windows have stayed before and rooms was great

No good

we are from out of town every time we come to houston we come here always satisfied

Clean property, friendly staff, delicious breakfast, convenient amenities and nearby access to shops, eateries, attractions, and popular areas!

The whole hotel smells of weed everywhere

Worst hotel ughh I picked the option to pay at the property and while I was coming into town they tried to get it out of my card they ended up canceling my room cause my card was locked and couldn’t take out the payment .. I’m glad they did as soon as I walked into the hotel the whole lobby smelt like w**d I wouldn’t want my kids to be in a hotel where ppl are hot boxing their room worst experience

It was ok

Good option for an overnight stay in Houston

Did see a couple of roaches but overall it was a good stay

Thermostat is not working it goes on and off gets hot when it’s off

Hous keeping was not that good. Tissue box and coffee were never gets refilled.

Rooms were clean and quiet. Parking lot was accessible.

Breakfast was terrible and staff is unfriendly

Ok hotel. Little roaches and one desk clerk had poor customer service.

I checked in late last night and the staff wasn’t very friendly, their were people hanging out smoking on the property. Once inside the building the stench of something died reeked on the second floor. Upon entering the room I was greeted with roaches in the room, and bathroom. The room wasn’t very clean. The towels were dirty and crunchy. I have a small child and I’m utterly disgusted and disappointed. I will never stay at this hotel again nor will I recommend anyone else to stay here. The aesthetics looks good but don’t be fooled.

It was amazing and quiet everything convient and cosy

staff is terrible. we arrived at the hotel and wait outside for 30mins until there is a man, I think he’s a customer open the door for us

The initial view of the room was nice for the price. However, No way I should’ve experienced roaches during my stay. This was highly disturbing

Roaches everywhere

Great as always

Grateful as always

The hotel smelled like weed. There was broken glass all in the parking lot. Our beds had bed bugs. The hotel staff would not refund my money. They only gave me a number to corporate. Horrible horrible. Nothing like the picture’s online

Hotel was quite old. The rooms are spacious and comfortable. Could have been cleaner. Once checked in I had to call for room service to change bedding which I forgot to take a picture of. The bathtub still had hair and stains in it. There was a baby roach coming out of the juicer in the breakfast room as I was about to get apple juice. I was too disgusted to snap that photo and scurried out of there fast. Let me just say be ware. Otherwise customer service was excellent!! Probably won't return but it was an experience

The hotel was good liked the big room and cleanliness

Room was dirty, bedding was wet, and staff was beyond rude.

Everything was on point except the breakfast. Because I'm a Fort Worth Texan and you don't get served pancakes without the bacon egg or sausage. That's True Texan.

Great friendly helpful staff highly recommended and will book here in the future

No hot meal for breakfast even as breakfast closes too early. Little options for hot beverages.

Awesome stay , front desk has amazing service. Really quite . The rooms are amazing

all good we had no problem with our trip .

great location

I killed several roaches in my room. They were on the cabinets, by the refrigerator and on the floor. I had to buy spray because I was not able to leave the hotel.

Decent for the price; but front desk is incompetent, lazy, and somewhat racist.

Hole in a wall will never stay there again

There was ants in my room. The housekeeper came and sprayed but they didn’t clean them up. Also I ask for clean towels because they sprayed them. I didn’t receive any.

Breakfast was kind of poor

There were roaches

Very nice property

It was horrible.

Ac inbtge room was not working stay at 89 so i checknout early.

Staff is great

The water at the sink facet was streaming only I could not get a full force of water to run out the sink facet.

Stayed one night due to power outage at our house. We appreciated the nice room and good air conditioning.

The staff was terrible and messed up our reservation.

Good parking and the hotel is pretty good.

Staff is great

There were roaches on the wall and our door wouldn’t shut all the way unless you force it. The phone did not work. There were multiple loiters around the property. Not enough towels and no wash cloths, and the thermostat was inaccurate.

We decided to book at this hotel because it was a newer built hotel. However, it does not seem like the hotel have been unkept because the carpet needed to be shampooed, the beds were not comfortable and we got twin sized pillows for our king sized bed. The water pressure was very weak. Also, the breakfast offered only a few items like cereal and a ton of carbs. The only thing we enjoyed about this hotel is the location because it was about 15 minutes away from China town. We don’t plan on coming back to this hotel.

I did not like there was no rear entry to hotel as thats the only parking available once front parking was full

Property smelled stuffy. Virtually everytime we centered the property it smelled of marijuana. Included in the photos hanging on the wall was a huge marijuana leave picture. Towels were dirty, no water pressure in the lavatory. In my son’s room the sink was clogged. Splashed urine on the floor on and around the toilet. Limited coffee and fresh fruit at breakfast. After a couple of nights we checked out early but couldn’t reach Expedia for comment. “High Volume of calls”. We asked about refund but hotel desk couldn’t assist till maybe later as she needed to ask her manager who wouldn’t be available till later. She was friendly and apologetic though.

I have know complaints.

They always care of us.