Garner Hotel Houston Westchase by IHG

Close to my meeting Elevator did not work

The location Elevator did not work along with the air smelling really smudgy in the hallways and wet moldy in the hotel room. The bathroom sink spit out water instead of flowing like a stream.

I picked it that day for jacuzzi needed to relax. Got there and it wasn’t working.. another then that , the room was clean

It was very clean, I was not very happy with the breakfast, oat meal was watery, and pan assumes was not cooked, they was Raw.

The property itself is nice. Breakfast was provided. Elevators were broken. People standing outside the hotel doors smoking marijuana. “Refundable” $100 deposit wasn’t so refundable. I had to dispute it with my bank because the hotel is saying that they already issued the refund. My bank says there’s no trace of this and they have not released these funds back.

The property itself is nice. Breakfast was provided. Elevators were broken. People standing outside the hotel doors smoking marijuana. “Refundable” $100 deposit wasn’t so refundable. I had to dispute it with my bank because the hotel is saying that they already issued the refund. My bank says there’s no trace of this and they have not released these funds back.

No valía el ascensor y el desayuno estaba muy malo

Nice place to stay

The pool was closed along with that the elevator being broken my entire stay. The breakfast wasn’t so tasty and there wasn’t many options to choose from. I had lots of trouble with the “FREE Wi-Fi” and the TV that was in one of my rooms. The buttons were broken off of it, and I was unable to use the TV at all. The staff wasn’t so friendly nor were they helpful. I had so much trouble being able to contact them or when I will go to the front desk, there will be no one there. so would I come again no everything that it says would be included with your hotel stay was either broken closed or it didn’t work. Definitely look a bit more before you choose this hotel.

The pool was closed along with that the elevator being broken my entire stay. The breakfast wasn’t so tasty and there wasn’t many options to choose from. I had lots of trouble with the “FREE Wi-Fi” and the TV that was in one of my rooms. The buttons were broken off of it, and I was unable to use the TV at all. The staff wasn’t so friendly nor were they helpful. I had so much trouble being able to contact them or when I will go to the front desk, there will be no one there. so would I come again no everything that it says would be included with your hotel stay was either broken closed or it didn’t work. Definitely look a bit more before you choose this hotel.

I like that the bed was nice, the bed was very clean as was the room The breakfast was okay, I appreciate it was at least a hot breakfast. I did not care for the Wi-Fi service available as it was not very strong and I basically had to use my hotspot to even send emails. And we tried to get more towels but there weren't any available. I also wish that there were softer pillows. Genuinely wish that there was a bathtub option available is if I'm going to stay somewhere regularly that is something I prefer to have. The walk-in shower was fine though but not great for more than a night Also the key card every single time we left the hotel even though I made sure to not keep it near my phone, we had to get the desk to redo the card to enter the hotel room so this happened three times in 2 days, I'm not sure if they're just you using cheap key cards or what the deal is but me keeping it in my wallet which is fairly thick and away from any phone device should stop any key card issue from happening that I've ever had at another hotel so if you guys want to upgrade the keys you're using that might help the overall experience

I like that the bed was nice, the bed was very clean as was the room The breakfast was okay, I appreciate it was at least a hot breakfast. I did not care for the Wi-Fi service available as it was not very strong and I basically had to use my hotspot to even send emails. And we tried to get more towels but there weren't any available. I also wish that there were softer pillows. Genuinely wish that there was a bathtub option available is if I'm going to stay somewhere regularly that is something I prefer to have. The walk-in shower was fine though but not great for more than a night Also the key card every single time we left the hotel even though I made sure to not keep it near my phone, we had to get the desk to redo the card to enter the hotel room so this happened three times in 2 days, I'm not sure if they're just you using cheap key cards or what the deal is but me keeping it in my wallet which is fairly thick and away from any phone device should stop any key card issue from happening that I've ever had at another hotel so if you guys want to upgrade the keys you're using that might help the overall experience

It was dirty , smell like mold and piss , there were stains on the floor , rust on all shower heads , soaps were empty and towels were smelly , t he blankets and sheets have stains

It was dirty , smell like mold and piss , there were stains on the floor , rust on all shower heads , soaps were empty and towels were smelly , t he blankets and sheets have stains

Our room had a stale smell to it. We found the TV on, AC on, refrigerator door partially opened and the carpet area by it was wet. Very disappointed with the front desk young man who apparently implied I should have known the hot tub was broken and out of service as I "had not been around there." Sentences such as "Good afternoon and welcome and How can I help you?" were not part of his vocabulary much less "we're sorry" for anything. The staff on duty on check-out needs training as well. Although she was helpful, she came out with her mouth so full of food, she could not say a word and tried to communicate with her hands. This happened twice! I see her speed and willingness to come out to help. It would have been better accomplished if she had her voice available. Not sure which bothered me more the fact I was counting on the hot tub being in working condition or the lack of training of the staff, especially the young man! Start with proper maintenance of pool and hot tub which apparently according to staff has not been in working condition for over 2 months which include the hottest months in Texas. The "welcome" area with water and a pastry treat was so sad! It looked empty and abandoned. If your check in time is 3pm, how late should you have a welcome area prepared to receive your guests with at least fresh water? Hotel needs better management. Not coming back.

Ok Ok

Ok Ok

Clean

Clean

It was so easy fir me ti trader to another property and everyone was very helpful and kind.

I haven’t received my deposit back

I haven’t received my deposit back

The elevator is slow. Though the staff is friendly, they could do a better job w/ answering the phones and being present at the front desk at all times. I didn't see any security and there should be a better food selection for breakfast

Area location , clean, customer service very professional

Area location , clean, customer service very professional

The breakfast was nasty. The sausages were over burnt pork patties and the other selection was turkey sausages which tasted like paper. The eggs were slimy and wet. The management took away the oatmeal variety packets for plain which is undercooked.

No time

Property doesn’t look nothing like the pics not so clean

It was amazing

Clean and friendly place.

Mosly didn't pick up the phone for customer service. No hot water inside the room. Broken shower and leaking water in the bathroom. Holded and refunding deposite was too long.

overall it was good hotel.

Friendly staff

Room itself was clean and cool...just no wifi and no breakfast as advertised

Could be better

Our room was occupied and they almost didn’t have a room for us. They did find a clean room, but it was in need of repair of toilet.

Perfect for the price!!! You can rest and relax

Roach, motel.

They are not refund my deposit after a week

Very nice cool spot I’ll say. The room specially on 3rd floor peaceful and clean king size bed very comfortable i didn’t even want to leave ngl lol but it’s spacious. And air works my room was fine.

The room condition was good and the staff greeted us in a courteous manner upon arrival

Clean room, custom service was superb, my only complaint was that the shower head wouldn't come on

Spent 1 hour getting my room, charged twice even though I showed the payment

I should have asked them for a deposit because as bad as this hotel is they should NEVER charge a deposit

No tissue box nor body wash in bathroom. We were given 1 soap bar & 2 small shampoo packets. The room has ants around study table & bathroom.

The room i was given on the ground floor was dirty with mods on the cotton window and the room was smelling of wetness and i had to complain before my room was changed.

When I went to check in they swiped my card then told me about $450 in fees they were going to charge me for the stay! A large deposit for myself then $150 a day for my pets. None of which was advertised on their listing with you! I chose not the pay these fees and told them I wasn’t going to stay there for all those fees and they refused to reimburse me for the room charge for 2 nights that was less than all the fees! Their manager stated that they would possibly reimburse in 3-5 working days but I have yet to get the funds. I bought insurance for this stay as well.

Great service

It was fine

The tv did not work the whole time I was there but the service by the staff was amazing.

As expected. Great price and reasonable accommodations.

The rooms were disappointing: outdated appliances, several outlets didn’t work, and there were visible stains on the pillows and sheets. The worst part was discovering roaches in the room, which led us to request a room change but unfortunately, the new room wasn’t much better. Stains were still present, the AC barely worked, and there was mold in the bathroom. Additionally, the elevator wasn’t working during our stay, which made things even more inconvenient. This hotel could be a great place to stay if they invest in major renovations. For now, the condition of the property makes it hard to recommend.

Elevator is not working and it smells like weed on the hallway but overall its ok

Cleaned, convenient but not enough towels, coffee machine has no coffee tray.

Nice property. However shower would not get hot. Luke warm at best.

Key stop working, and wanted me to walk 4 flights of stairs to get a new key. I told them I was not doing that, and someone did bring me a working key. The ice machine on the 3rd floor was not working, so you had to walk to the 1st floor to get ice ( reminder elevator isn’t working) No one EVER answers the front desk, but they are laughing and having fun. It’s like they turn the front desk phones to go to VM The room phone only worked when it was on speaker I will NEVER EVERT stay here again!

Super friendly staff

elevator was broken our entire stay

Quiet and safe.

1. One room was fine, but the second had no AC. We were moved to a smaller room, not what I paid for. 2. Two lights were broken, making the room very dark. 3. Bathroom door was nearly falling off—unsafe for kids. 4. Toilet was broken. I had to fix it temporarily myself. 5. Room key stopped working after 24 hours—had to rekey. 6. Ice machine was out of service. 7. Shampoo and shower gel came in a tiny plastic bag—very minimal. 8. Elevator broke on checkout day—only one in the hotel. We had to carry all luggage from the 3rd floor by stairs. 9. Staff response was simply: “Unfortunately.”

1. our room was missing a smoke detector (safety concern) 2. the water that came out of our sink was boiling hot - had to wash my face/brush my teeth in the tub (safety concern #2) 3. breakfast was not included as advertised that was in the first room so then we got switched to another room but till not good.. 4. the shower rod was coming off the wall! 5. the shower head was dirty and moldy!

Great

The area

It is what ypu pay for but. I have nothing to complain about room was clean bed was clean restroom was clean

The moment we got in the room keys weren’t accesible so the manager had to allow us in.

Tv wouldn’t work, lady checked us in gave us a card for one day we stayed 3, of course found this out day two card wouldn’t work and IT had issues so we had to be let in our room the hallways were 100 degrees, we had a family of 4 I asked for towels for everyone kept getting just one, muffins and juice for breakfast is pretty low for the high ratings front desk was great with what they could do but the hotel as a whole I wouldn’t return too.

Great service

TV channel is poor with low quality and cannot work properly for 5 minutes. Almost you find nothing to watch on TV escalate quality has issue.

To get in the room and then TV wasnt working after 11pm and then the volume didn’t work just horrible Experience

I understand ownership may have changed, but if that’s the case, the hotel seriously needs to update their website and listings so guests know what to expect. Between the misleading info and the poor amenities, we definitely won’t be coming back.

Over all I know it was rebranded but the tile in my bathroom floor was loose. We had no trash can in the room at all. They had no charging port for my phone. I can tell that they did some painting but didn’t Change the power socket it was a disgusting yellow along with the smoke detector. The lamp were all rusty. Also upon checking in the property smelled like mildew.

Great!!!

Trwar

The property is near to restaurants and shopping center.

Room was

..i want a refund

They claimed there was breakfast and a pool which there was neither....and those were the main reasons we booked there...we.feel like we wasted our money and time....because of their false advertisement

Good

beautiful

Bed bugs, disgusting property. Found dirty used wet towel inside the room fridge. My whole back and legs got red rash within 20 mins of lying down in the bed. Gym is broken and not a single machine works. Checked out of the property within 1 hour of check in. Shame on Sonesta brand for having such terrible property under their umbrella.

THE POOL WAS PERMANENTLY CLOSED

The Front Desk Staff was professional and kind. Unfortunately, I had to change room 4 times. One room smelled like animal waste, one had a broken toilet and another room the A/C didn't work

BEDBUGS! On my second night at the property I got woke up to being bitten and when I reported the issue asking for management I was referred to an email address. I reported the problem to Expedia as well still no resolve. I am highly disappointed with the service I received.

Overall just okay

Lied about breakfast. Break out from bedbugs

The hotel had an awesome daily rate and I see why. The property is in desperate need of renovation. They charge you a $100 deposit in case items are “taken” from the hotel room. My TV did not work. The clerk was unmotivated to do anything to address why my TV did not work and would not offer a discount on the room stay. It seems like p arty hotel since there was noise until 4 am and the place smells like weed. I would not stay at this location again.

The staff is not good in answering inquiries over the phone. The room is nice, its spacious and clean but the toilet is clogged, aircon was not cold.

Very bad. The customer service is bad

The room I was in was dirty. Has bugs and flies. The bathroom was not functional. The door key fob did not work. Have to tried tons of time and need to fo to the front desk asked them to activate the key card every time. Telling the staffs (all girl staffs) but did not do anything. So the next day I told the staff (the man who works here for a long time) and he changed my room. He was very nice. The other staffs weren't and not helpful at all. They don’t care about the customers at all. Do not like the staffs, except for the guy works at nights. Not recommended.

There were no roaches, everything worked just fine, and it was priced well! If possible, I'll be back for a weekly rate.

One of the night staff name Fitz was very polite and helpful. It made the stays a lot more pleasant and relaxed full. I would definitely come back whenever I visit again.

It was a clean and spacious room.

The worst experience I've ever had in this hotel. Dirty floors, wet carpets, bunk beds and the attention of the front dest is terrible. On the second day of my reservation they told me that the hotel was full and that I had to leave my room. The return of the money takes many days. Expedia shouldn't recommend this hotel, it's disgusting and all its staff

The staff tried to help with the confusing 3rd party system but ultimately i had to call and figure it out. The pictures made the place seem new and modern, but there was this old and worn look to everything. Tv didnt work, lamp didnt work, lamp shade was dirty. It needs to be replaced with new items or just taken care of better.

The owner of this property does not care about the customer satisfaction. Very terrible management.

Dear Sonesta Team, First, I’d like to express our appreciation for a wonderful stay at your hotel. Due to an urgent trip to Virginia, we had to check out earlier today, two days before our original departure date. We would like to extend our stay for another seven days, from March 7th to March 15th. Would it be possible to apply the two unused nights toward this new reservation? We will cover the remaining five nights upon check-in on March 7th. Thank you for your understanding, and I look forward to your confirmation. Best regards, Hikmat

The front desk staff was very friendly and the hotel was clean.

They need to check all working order of roo.s before selling!!!

First time stayed at the Hotel. Fee is reasonable. Location is very close to the event. Host was very friendly and helpful. Will stay at this hotel again whenever back to Houston.

it was a very neat and cool environment. Though their was a security 100bucks deposit which I didn't know about at the point of booking the room, I still strongly recommend.

No evelator and in the room the heat not working

We arrived and the elevator was closed. For a 60 year old and 74 year old that was terrible. When we went out the following day at noon I asked a maid if she was cleaning the room and she said the room wasn't on her list. I stopped at the front desk to ask that our room be cleaned (1pm). We came back after a long tiring day to an unmade bed, dirty towels on the floor and the only trash can still overflowing with trash. I went to the front desk and was told SORRY THERE IS NOTHING WE CAN DO. They gave me towels and TRASH BAGS so we could trow our own trash out. When we left and the elevator had a puddle of water.

Good

Very pleasant stay. After 3 days the elevator stopped working. But I would definately stay again.

The elevator was broken, and their breakfast is closed until further notice. Staff was really helpful and knowledgeable.

Better than expected.

good

Terrible experience, broken AC, freezing temp, broken water heater, no hot water on the building, cockroaches, ants coming up from crack by the AC into the room, elevator broken, no maintenance to fix the problem. Request to transfer to another room, where it took around an hour waiting on the loby, and still no hot water. Couldn't spend the night, and left the place arond 10pm. Found put that they charged me an extra $ 24.00 for stainin a multiple times used dirty towel, was cut out of my $100.00 safety diposit. Am really disaponted, and upset. Instead of showing curticy toward all ad srvices an give a discount or reimbarice my reasirvation for a night that I did not stay, they charged me. This is apsolot scam. I may lost some money and bad experiance, but they lost repetation, and what value would a person or a buseness worth without a good repetatin and good experiances with their clints! I will never go back to this property again!

I had a horrible stay. Nothing worked and place reeked of smoke

Good location, i stay in the area for work. There was a popeyes sharing the parking lot which was great. Clean and safe . Will stay again

Excellent experience

A best place to stay with your family and enjoy precious time

The room I was given the tv didn’t work and when I opened up the cabinet roaches came out

Smelled, tiles broken, exccesive vcharges...stay away

Door access was broken so we had to hold it shut we scanned the room key. Room was clean and nice. Direct TV and WiFi were hit and miss, so made watching tv not worth it.

The location was convenient, just off the freeway. Room was clean. Furniture was a little worn but looked newly remodeled. From the outside, there was no signage. Few cars in the lot and was unsure at first if it was open. Check-in was efficient. No breakfast (as others noted, so not a surprise) and $100 deposit required, refunded 3-5 days, for incidentals. Felt safe in the area and location. Pets are allowed and noticed a dog odor on/near couch. Dog barking down the hall when housekeeping came through. Overall, good value for the price. Would be better to have listing corrected instead of finding out the details second-hand.

Simple and Clean.

No heat in room

Heater wasn’t working in room. Staff didn’t alarm me. I froze all night

Overall good