Garner Hotel Houston Westchase by IHG

Poor

Passable

The breakfast was nasty. The sausages were over burnt pork patties and the other selection was turkey sausages which tasted like paper. The eggs were slimy and wet. The management took away the oatmeal variety packets for plain which is undercooked.

It was hot in the room and I had to lay on the floor to feel the air from the air conditioner

It was hot in the room and I had to lay on the floor to feel the air from the air conditioner

The amount I paid doesn't worth.

Superb

Poor

Exceptional

Very good

No

No time

Property doesn’t look nothing like the pics not so clean

It was amazing

Clean and friendly place.

Mosly didn't pick up the phone for customer service. No hot water inside the room. Broken shower and leaking water in the bathroom. Holded and refunding deposite was too long.

Hotel room broken items, TV, door safety lock.

Not clean . Small cockroaches in the room

overall it was good hotel.

There was no hot breakfast available. I choose my stays carefully based off of details like that and was supposed to be included in my stay.

Friendly staff

Room itself was clean and cool...just no wifi and no breakfast as advertised

View

I saw a roach immediately after checkin, there was a sign that no breakfast would be served. The elevator seemed like it was on its last leg.

Could be better

Our room was occupied and they almost didn’t have a room for us. They did find a clean room, but it was in need of repair of toilet.

Perfect for the price!!! You can rest and relax

The breakfast . It could have been a little morer better with what type of food they served ,

This was the worst place I’ve ever stayed There were bugs the whole place smelled like weed the staff was no existent never at the desk never could find anyone to help constant parties in the hotel and when you did find someone, they said they didn’t have any other rooms to switch to or no one a manager would be on duty.

This was the worst place I’ve ever stayed There were bugs the whole place smelled like weed the staff was no existent never at the desk never could find anyone to help constant parties in the hotel and when you did find someone, they said they didn’t have any other rooms to switch to or no one a manager would be on duty.

Passable

Roach, motel.

They are not refund my deposit after a week

Very nice cool spot I’ll say. The room specially on 3rd floor peaceful and clean king size bed very comfortable i didn’t even want to leave ngl lol but it’s spacious. And air works my room was fine.

The room condition was good and the staff greeted us in a courteous manner upon arrival

Clean room, custom service was superb, my only complaint was that the shower head wouldn't come on

Spent 1 hour getting my room, charged twice even though I showed the payment

I should have asked them for a deposit because as bad as this hotel is they should NEVER charge a deposit

No tissue box nor body wash in bathroom. We were given 1 soap bar & 2 small shampoo packets. The room has ants around study table & bathroom.

The room i was given on the ground floor was dirty with mods on the cotton window and the room was smelling of wetness and i had to complain before my room was changed.

When I went to check in they swiped my card then told me about $450 in fees they were going to charge me for the stay! A large deposit for myself then $150 a day for my pets. None of which was advertised on their listing with you! I chose not the pay these fees and told them I wasn’t going to stay there for all those fees and they refused to reimburse me for the room charge for 2 nights that was less than all the fees! Their manager stated that they would possibly reimburse in 3-5 working days but I have yet to get the funds. I bought insurance for this stay as well.

Great service

It was fine

The tv did not work the whole time I was there but the service by the staff was amazing.

As expected. Great price and reasonable accommodations.

The rooms were disappointing: outdated appliances, several outlets didn’t work, and there were visible stains on the pillows and sheets. The worst part was discovering roaches in the room, which led us to request a room change but unfortunately, the new room wasn’t much better. Stains were still present, the AC barely worked, and there was mold in the bathroom. Additionally, the elevator wasn’t working during our stay, which made things even more inconvenient. This hotel could be a great place to stay if they invest in major renovations. For now, the condition of the property makes it hard to recommend.

Elevator is not working and it smells like weed on the hallway but overall its ok

Cleaned, convenient but not enough towels, coffee machine has no coffee tray.

Nice property. However shower would not get hot. Luke warm at best.

Key stop working, and wanted me to walk 4 flights of stairs to get a new key. I told them I was not doing that, and someone did bring me a working key. The ice machine on the 3rd floor was not working, so you had to walk to the 1st floor to get ice ( reminder elevator isn’t working) No one EVER answers the front desk, but they are laughing and having fun. It’s like they turn the front desk phones to go to VM The room phone only worked when it was on speaker I will NEVER EVERT stay here again!

Super friendly staff

elevator was broken our entire stay

Quiet and safe.

1. One room was fine, but the second had no AC. We were moved to a smaller room, not what I paid for. 2. Two lights were broken, making the room very dark. 3. Bathroom door was nearly falling off—unsafe for kids. 4. Toilet was broken. I had to fix it temporarily myself. 5. Room key stopped working after 24 hours—had to rekey. 6. Ice machine was out of service. 7. Shampoo and shower gel came in a tiny plastic bag—very minimal. 8. Elevator broke on checkout day—only one in the hotel. We had to carry all luggage from the 3rd floor by stairs. 9. Staff response was simply: “Unfortunately.”

1. our room was missing a smoke detector (safety concern) 2. the water that came out of our sink was boiling hot - had to wash my face/brush my teeth in the tub (safety concern #2) 3. breakfast was not included as advertised that was in the first room so then we got switched to another room but till not good.. 4. the shower rod was coming off the wall! 5. the shower head was dirty and moldy!

Great

The area

It is what ypu pay for but. I have nothing to complain about room was clean bed was clean restroom was clean

The moment we got in the room keys weren’t accesible so the manager had to allow us in.

Tv wouldn’t work, lady checked us in gave us a card for one day we stayed 3, of course found this out day two card wouldn’t work and IT had issues so we had to be let in our room the hallways were 100 degrees, we had a family of 4 I asked for towels for everyone kept getting just one, muffins and juice for breakfast is pretty low for the high ratings front desk was great with what they could do but the hotel as a whole I wouldn’t return too.

Great service

TV channel is poor with low quality and cannot work properly for 5 minutes. Almost you find nothing to watch on TV escalate quality has issue.

To get in the room and then TV wasnt working after 11pm and then the volume didn’t work just horrible Experience

I understand ownership may have changed, but if that’s the case, the hotel seriously needs to update their website and listings so guests know what to expect. Between the misleading info and the poor amenities, we definitely won’t be coming back.

Over all I know it was rebranded but the tile in my bathroom floor was loose. We had no trash can in the room at all. They had no charging port for my phone. I can tell that they did some painting but didn’t Change the power socket it was a disgusting yellow along with the smoke detector. The lamp were all rusty. Also upon checking in the property smelled like mildew.

Great!!!

Trwar

The property is near to restaurants and shopping center.

Room was

..i want a refund

They claimed there was breakfast and a pool which there was neither....and those were the main reasons we booked there...we.feel like we wasted our money and time....because of their false advertisement

Good

beautiful

Bed bugs, disgusting property. Found dirty used wet towel inside the room fridge. My whole back and legs got red rash within 20 mins of lying down in the bed. Gym is broken and not a single machine works. Checked out of the property within 1 hour of check in. Shame on Sonesta brand for having such terrible property under their umbrella.

THE POOL WAS PERMANENTLY CLOSED

The Front Desk Staff was professional and kind. Unfortunately, I had to change room 4 times. One room smelled like animal waste, one had a broken toilet and another room the A/C didn't work

BEDBUGS! On my second night at the property I got woke up to being bitten and when I reported the issue asking for management I was referred to an email address. I reported the problem to Expedia as well still no resolve. I am highly disappointed with the service I received.

Overall just okay

Lied about breakfast. Break out from bedbugs

The hotel had an awesome daily rate and I see why. The property is in desperate need of renovation. They charge you a $100 deposit in case items are “taken” from the hotel room. My TV did not work. The clerk was unmotivated to do anything to address why my TV did not work and would not offer a discount on the room stay. It seems like p arty hotel since there was noise until 4 am and the place smells like weed. I would not stay at this location again.

The staff is not good in answering inquiries over the phone. The room is nice, its spacious and clean but the toilet is clogged, aircon was not cold.

Very bad. The customer service is bad

The room I was in was dirty. Has bugs and flies. The bathroom was not functional. The door key fob did not work. Have to tried tons of time and need to fo to the front desk asked them to activate the key card every time. Telling the staffs (all girl staffs) but did not do anything. So the next day I told the staff (the man who works here for a long time) and he changed my room. He was very nice. The other staffs weren't and not helpful at all. They don’t care about the customers at all. Do not like the staffs, except for the guy works at nights. Not recommended.

There were no roaches, everything worked just fine, and it was priced well! If possible, I'll be back for a weekly rate.

One of the night staff name Fitz was very polite and helpful. It made the stays a lot more pleasant and relaxed full. I would definitely come back whenever I visit again.

It was a clean and spacious room.

The worst experience I've ever had in this hotel. Dirty floors, wet carpets, bunk beds and the attention of the front dest is terrible. On the second day of my reservation they told me that the hotel was full and that I had to leave my room. The return of the money takes many days. Expedia shouldn't recommend this hotel, it's disgusting and all its staff

The staff tried to help with the confusing 3rd party system but ultimately i had to call and figure it out. The pictures made the place seem new and modern, but there was this old and worn look to everything. Tv didnt work, lamp didnt work, lamp shade was dirty. It needs to be replaced with new items or just taken care of better.

The owner of this property does not care about the customer satisfaction. Very terrible management.

Dear Sonesta Team, First, I’d like to express our appreciation for a wonderful stay at your hotel. Due to an urgent trip to Virginia, we had to check out earlier today, two days before our original departure date. We would like to extend our stay for another seven days, from March 7th to March 15th. Would it be possible to apply the two unused nights toward this new reservation? We will cover the remaining five nights upon check-in on March 7th. Thank you for your understanding, and I look forward to your confirmation. Best regards, Hikmat

The front desk staff was very friendly and the hotel was clean.

They need to check all working order of roo.s before selling!!!

First time stayed at the Hotel. Fee is reasonable. Location is very close to the event. Host was very friendly and helpful. Will stay at this hotel again whenever back to Houston.

it was a very neat and cool environment. Though their was a security 100bucks deposit which I didn't know about at the point of booking the room, I still strongly recommend.

No evelator and in the room the heat not working

We arrived and the elevator was closed. For a 60 year old and 74 year old that was terrible. When we went out the following day at noon I asked a maid if she was cleaning the room and she said the room wasn't on her list. I stopped at the front desk to ask that our room be cleaned (1pm). We came back after a long tiring day to an unmade bed, dirty towels on the floor and the only trash can still overflowing with trash. I went to the front desk and was told SORRY THERE IS NOTHING WE CAN DO. They gave me towels and TRASH BAGS so we could trow our own trash out. When we left and the elevator had a puddle of water.

Good

Very pleasant stay. After 3 days the elevator stopped working. But I would definately stay again.

The elevator was broken, and their breakfast is closed until further notice. Staff was really helpful and knowledgeable.

Better than expected.

good

Terrible experience, broken AC, freezing temp, broken water heater, no hot water on the building, cockroaches, ants coming up from crack by the AC into the room, elevator broken, no maintenance to fix the problem. Request to transfer to another room, where it took around an hour waiting on the loby, and still no hot water. Couldn't spend the night, and left the place arond 10pm. Found put that they charged me an extra $ 24.00 for stainin a multiple times used dirty towel, was cut out of my $100.00 safety diposit. Am really disaponted, and upset. Instead of showing curticy toward all ad srvices an give a discount or reimbarice my reasirvation for a night that I did not stay, they charged me. This is apsolot scam. I may lost some money and bad experiance, but they lost repetation, and what value would a person or a buseness worth without a good repetatin and good experiances with their clints! I will never go back to this property again!

I had a horrible stay. Nothing worked and place reeked of smoke

Good location, i stay in the area for work. There was a popeyes sharing the parking lot which was great. Clean and safe . Will stay again

Excellent experience

A best place to stay with your family and enjoy precious time

The room I was given the tv didn’t work and when I opened up the cabinet roaches came out

Smelled, tiles broken, exccesive vcharges...stay away

Door access was broken so we had to hold it shut we scanned the room key. Room was clean and nice. Direct TV and WiFi were hit and miss, so made watching tv not worth it.

The location was convenient, just off the freeway. Room was clean. Furniture was a little worn but looked newly remodeled. From the outside, there was no signage. Few cars in the lot and was unsure at first if it was open. Check-in was efficient. No breakfast (as others noted, so not a surprise) and $100 deposit required, refunded 3-5 days, for incidentals. Felt safe in the area and location. Pets are allowed and noticed a dog odor on/near couch. Dog barking down the hall when housekeeping came through. Overall, good value for the price. Would be better to have listing corrected instead of finding out the details second-hand.

Simple and Clean.

No heat in room

Heater wasn’t working in room. Staff didn’t alarm me. I froze all night

Overall good

Good

rouches at property

Hairdryer not mounted, front desk didn’t care. Sink and tub didn’t drain. There is a coffee machine provided with no cups when I asked the lady told me to use the flimsy plastic cups for water. I don’t think she understood the concept of heat. I’ll stay elsewhere next time, so should you.

Upon check-in, I was assigned to room 323, which immediately presented a series of issues. The room had no hot water, damaged flooring that led to a minor injury, and a non-functional television. After notifying the front desk, I was eventually moved to room 311 the following day. While the second room was an improvement, it still fell short of expectations. The water temperature remained consistently low, and the room was not adequately cleaned, with items left behind by previous guests. Additionally, a detached fire alarm posed a significant safety hazard. The guest services staff was generally kind, but the physical condition of the rooms and the lack of timely resolution to the issues were unacceptable. I would strongly advise potential guests to consider other accommodations in the area. I requested that the property manager reach out to me directly to discuss potential compensation for the inconveniences and discomfort experienced during my stay. Unfortunately, after contacting Sonesta directly, I was informed that no discount or partial refund would be provided. Book at your own risk.

Everything is broken:toilet can’t flush, water not hot, missing smoking alarm, room phone doesn’t work, no hair dryer in the room

Terrible service !