Four Points by Sheraton Houston Intercontinental Airport

Hotel was clean and modern

Solid place to stay but has the problems you often find with older hotels. The hallways lack good airflow, with lots of dust and cart scrapes on the walls, but the room was mostly clean, with only a few hairs around the bathroom. The workout space had an acceptable amount of equipment, while the pool is down for maintenance. The driveway to the hotel is pothole-ridden, so drive carefully. The people at the desk make up for the deficiencies, and the ride from the airport when you are worn out was priceless.

There was no coffee in the dispenser in the foyer at 7:45 am. Stay was okay, it met our need for a place to stay close to airport.

Poor service, old building with li

All good

I was in town for a funeral. I specifically reserved our stay for the indoor pool, which upon check in at the hotel, was told the pool was out of service. The room we were in had a conjoined door that was unable to lock. The young lady brought us a chair to put under the door handle to "prevent" from opening. Horrible experience. I woke up several times during the night worked about the door and someone getting in.

Poor breakfast, served late

Nice staff, cleaning rooms

Close to airport and nice restaurant onsite

I booked and paid for a room with a King bed, only to be told on arrival only a Queen was available. I wasn't offered any additional discount or compensation for the inconvenience. The room also had a sliding barn door for the bathroom. Which didn't stay closed unless you locked it and had huge gaps on the sides. I could definitely see it being a bit awkward for a family staying there. No privacy at all while using the bathroom or taking a shower.

The beds were comfy. The staff were kind. However the bar was closed frequently due to no bar tender and the pool was closed.

You guys need more staff and not make your current staff running off their feet

Nice place for stay close to the airport.

Free shuttle to the airport. Terrible customer service by Kayla upon check-in. Didn’t honor my room type, lied about it at first, bad communication skills (misrepresented something twice) and overall negative energy. Stained sheets, carpet, microwave, dirty floors, side table, etc — and hair in the towels along with a used toilet paper roll.

Free shuttle to the airport. Terrible customer service by Kayla upon check-in. Didn’t honor my room type, lied about it at first, bad communication skills (misrepresented something twice) and overall negative energy. Stained sheets, carpet, microwave, dirty floors, side table, etc — and hair in the towels along with a used toilet paper roll.

It’s a bit old but comfortable. There was a problem with key cards that was explained to us when we arrived and we were offered a complimentary breakfast for the trouble. Staff were attentive and kind.

It’s a bit old but comfortable. There was a problem with key cards that was explained to us when we arrived and we were offered a complimentary breakfast for the trouble. Staff were attentive and kind.

Oroblem with the key sistem

Oroblem with the key sistem

It was in close proximity to where I needed to be. Overnight construction, creepy employees, key didn’t work entire stay so I had to be escorted to my room with waits, dirty linens, tv remote wasn’t working, main door lock wouldn’t fully lock, bathroom wall was dirty

It was in close proximity to where I needed to be. Overnight construction, creepy employees, key didn’t work entire stay so I had to be escorted to my room with waits, dirty linens, tv remote wasn’t working, main door lock wouldn’t fully lock, bathroom wall was dirty

Unfortunately, this hotel has serious issues with their card key system. We were fortunate to get a single key for our room but our friends were not. Most people who checked in after us had to be escorted to their rooms and let in using the staff security key - not very secure in my opinion. So, every time they came in they had to be escorted. We were there 2 nights and it never got fixed. It's also located in a rather run down sketchy area so walking anywhere was out of the question. The upside is they had a good bar and food service from 5-10PM daily. Also, the room pricing reflected the issues. It's also relatively close to the airport.

Additionally, the staff did not clearly communicate the extra charges. We were charged for an additional night because we arrived at 1:30 a.m. due to a flight delay. Considering that this hotel is located very close to the airport, I believe the policies should be more flexible to accommodate guests facing unexpected flight disruptions. Better communication and more understanding of these situations would greatly improve the customer experience. Overall, I was disappointed with my stay, and I would not choose this hotel again.

There was food spots and feet prints on the tile floor. I received a wake up call at 7 AM that I didn’t ask for and during the night. A key was given to some man trying to get into my room thankfully I had the deadbolt security lock

The first room we were assigned had mold and smelled like mildew. I am allergic to mold and have asthma. The electronic door lock was inoperable when we attempted to use our key. Once we were let into the room, we saw that the lock wire was exposed.

Location The long wait to check in

Location The long wait to check in

The towels and countertops had hair in them. There was used floss on the floor and hair on the notepad. The faucet was also dirty and the key to true room was missing, someone had to let me in each time I left.

Just the beds in the rooms to be honest. Starting off from the staff at the from check in desk, this guy named “O” was very unprofessional the entire time, gave an attitude made us wait a good 30 minutes just to get us situated, also was very upset that The pool was Out Of Service, Doors Locked, I mean we pay for this amenity so it’s very frustrating having to deal with that was not happy at all.

Just the beds in the rooms to be honest. Starting off from the staff at the from check in desk, this guy named “O” was very unprofessional the entire time, gave an attitude made us wait a good 30 minutes just to get us situated, also was very upset that The pool was Out Of Service, Doors Locked, I mean we pay for this amenity so it’s very frustrating having to deal with that was not happy at all.

Hotel is going under some construction. Pool closed, bar closed, dirty entrance (facade work). At no point someone told us about it till we asked where was it.

Enjoyed stay

Rooms are not clean you shower and floors was very dirty will not stay again

Conveniently located Breakfast was not so great for the money.

Convenient huttle service

Convenient huttle service

The outside is not the greatest in terms of view but the room was clean, modern and spacious. Staff from shuttle bus driver to the checkin and out staff was friendly and attentive.

The place was filthy. The garbage bin in the washroom was never cleaned from previous stay. Bed and pillows were dirty . The carpets disgusting . Never staying here again.

The location was close to the airport. Bed was comfy.

The location was close to the airport. Bed was comfy.

Just the hotel shuttle was not fully satisfactory

The staff were very helpful and the room service was excellent

Both the front desk and the house keeping staff were very nice and attentive. The lounge, the room very clean.

The hotel is very beautiful, the room was amazing and the staff is really nice. I really enjoyed staying here.

Very happy with our stay. Would stay here again. Very clean.

Despite being under construction the property is well kept.

this area of town does not feel safe. this is no fault of the hotel but rather the city of Houston.

Friendly welcoming staff

The breakfast was great and the airport shuttle was convenient.

The staff after they warmed up were friendly.

Great experience

Not much around the hotel. They don't seem to clean the gym or hall carpets often. Sheets and towels dingey.

Mmmm

This place was extremely hard to find from the airport. It was also in a bit of a sketchy area. The beds were very nice, and the room was clean and tidy.

The room was clean and spacious. Well lit and fully stocked with necessities.

Room was clean but had an awful smell. Waited an hour for a shuttle. Had to call three times.

Very friendly Staff especially the Young Man that checked me in when I arrived. I forgot his name. Very helpful Staff. On Sunday evening when I was going out, I could not find my car, I panicked thinking it was towed. The Staff ; a Man and a woman went around the property and found my Car. I was looking in a different place. The Breakfast guy was good too.

Great stay! Clean room bar was nice and patio area! Pool clean kids loved it . Room amenities grea

Parking was bad. Staff not helpful. Construction was being done and not nice to look at.

Very pleasant desk and restaurant staff. Easy check-in. I did not realize I was gonna end up with a handicap room and so the shower was a wet mess:disaster because of that otherwise it was an excellent stay. I would prefer not being put in handicap rooms unless I specifically ask.

Needed quick room due to flight delay. All staff members were extremely helpful and pleasant.

Guys on the shuttle bus are really mad with their job. When we arrived the guy wasn’t that friendly BUT THE GUY that brought us to the airport was really mad to bring us to the airport. You can see it in his face, he stared at my daughter and just through our luggage, I was really upset

The room was clean, the staff was excellent and the shuttle driver was excellent. There needs to be more done about the dining experience. . The food was not well prepared and they should consider better dining selections.

I was very satisfied with my stay. The room was clean and well maintained, the staff was helpful and professional, and the complimentary shuttle service to IAH Airport was extremely convenient.

The shuttle was availble 24 hours. Some of the other properties Ive stayed at nearby indicate airport shuttle, but that doesnt always mean 24 hour service.

N/A

Things did not improve once we got to the hotel. Only one elevator was working, and the panel where you select your floor appeared to be held in place by a single screw. The hallways and floors were visibly dirty and poorly maintained. When we entered our room, it was dark and had an overall eerie, unwelcoming feel. The toilet had no lid, which felt extremely unsanitary. The towels were hard, worn, and looked well past their prime, while the bathroom walls had stains throughout. The side table next to the bed was chipped, the outlet in the desk was broken, and the old A/C unit was so loud that it was difficult to relax. The iron also did not work properly, and its cord was damaged. Honestly, I wanted to leave the moment I arrived. For a Four Points by Sheraton, I expected a much higher standard of cleanliness, maintenance, and overall quality. I would never stay here again and cannot understand how a room in this condition was still over $100 per night. Extremely disappointing and absolutely not what I expected from this brand. Beware!

The digital safe wasn't open and it was locked. The motion detection light inside and next to the hallway door would come on when going to the restroom at night. It was bright so I placed a tissue over it. The refrigerator made an inordinate amount of noise. With the room redone, I was surprised by how old and lumpy the mattress was. Not comfortable by any means. The hardware for ope ing and closing the drapes was on the left side of the AC unit. To operate it, you would have to squeeze between the bed and the AC unit to open or close the blinds. Why not position the hardware on the right side with more accesibility? Staff were great. Liked the 24 hour shuttle service to the airport.

Good hotel for airport proximity. Friendly staff. Frankly a really good spot.

It was close to the airport

This was a great place to stay. I certainly appreciated my shuttle ride to the airport. The room was cool, quiet, clean, and comfortable.

Amazing stay! The lady working the bar was awesome and the front desk was really accommodating

Loved all the staff in including the bartender/ breakfast lady

We had a 10 hr layover at IAH so I rented a room for the family to sleep and shower before the next flight. Older property but served its purpose. One of The shuttle drivers was not friendly at all. Before booking, I did not realize it was a smoking hotel which was an inconvenience but my fault not the hotels.

Clean, great staff, delicious breakfast.

We stayed here to utilize the parking and airport shuttle. Parking before our trip was not a problem. However, front desk staff never answered the phone calling for hours trying to set up airport shuttle service for our return and we ended up having to pay an Uber from the airport when shuttle service was supposed to be provided.

Not so good. Staff wasn’t helpful, coffee was late, property is not clean.

This place sucks, dont stay here. There are a dozen hotels along that road, pick another one.

Was nice place for a quick stay

Great stay

This must have been a particularly bad moment for this hotel - there was a significant construction/repair issue in the front of the building and all the staff working there had been pulled from corporate or other locations and had only arrived that day. They had no idea what happened. Otherwise the stay was adequate.

Great front staff! Very friendly and helpful to us.

People were very nice. The shuttle to airport is very convenient.

After spending $175/night we were told we were eligible for breakfast! Terrible in-room coffee

Staff was kind and in a tough spot. Internet was down so we had to be let in our room whenever needed because they could make a room key. Also, had a hard time tracking which rooms had people already occupied. We had to go up to the fifth floor and back to the lobby, the. Back up to the fifth floor for a different (non-occupied) room.

Honestly, we were only at hotel overnight. You have to call hotel to arrange shuttle. Realized after 20 minutes, took another 15 to arrive. Driver was great. Check in was smooth & quick. Only had 15 minutes before restaurant closed but they took our steak dinner order without complaint & used vouchers toward total. Room was ok. King suite but was a mix of old & new. Room was pretty bright, even with shades down. Pretty loud also. Had 5am shuttle so basically ate & slept. Staff was friendly & efficient.

The room was great. My bed and pillows were like clouds. The bathroom shower was very nice and clean with fog resistant mirrors. The restaurant/bar was nice as well. There is some minor maintenance/ construction in the hallway and outside. Overall great stay.

Happy hour at the bar was good and the food was good too.

Clean, comfortable, easy accomodations, The staff is nice and helpful. This hotel gave me a peace of mind. I would highly recommend.

Cons: you can tell place was under remodel, still definitely needs work but I did like my room a lot, only wish there were more choices on the tv, even if it was paid movie. Issues with elevator were I didn’t always have choice and it kept sending me to the staff entrance. They also make dining area sound really nice but there were not good breakfast options and it didn’t even link to the room so I had to pay downstairs. I wasn’t impressed paying 18$ for same breakfast I could get at several other locations for free. Pros- again the room was very nice and clean. Staff for most part were very nice.

Spotless!! CLEAN great place!

Easy check in clean rooms and very good breakfast.

Airport shuttle, friendly staff, bar/ restaurant on property

The property seems to be very old and outdated. As well as construction is going on which they don't have on the website. DO NOT STAY HERE

It was perfect

It was not actually close to the airport—a 15-20 minute shuttle ride.

Beautiful, clean, friendly staff. Airport shuttle from IAH. Indoor pool was excellent.

The hotel was nice other than one of the elevators was out of order and the chef didnt show up to work.

Very nice

Food was fine in restaurant….service was good…payment situation was a bit sketchy…our last night was weird in restaurant…watching very drunk and loud patrons partying with employees in bar…uncomfortable

The staff were amazing and super helpful.

Good value for the price

The hotel is not a typical Sheraton by any means, with poorly painted areas showing, an elevator not functioning properly and room keys not always working.

The shuttle came quickly once I called to inform the front desk that I had arrived. The driver, Steve, was very professional, courteous and helpful. He loaded and unloaded my bags and helped me to my room. The room itself was nice and clean. My checkout was quick and the shuttle was waiting for those of us for departure. That return trip to the airport was quick and the driver very friendly and helpful as well. All I all, it was a great experience.

The staffs

It was okay

Staff was extraordinarily responsive in getting the shuttle to pick me up within minutes of my arrival at the airport. The bar staff was welcoming and the front desk ladies were super courteous. They are doing some construction on the floors, so other than that being an eye sore when you get off of the elevator, the hotel was very clean and modern. I would stay there again.

Airport shuttle was great! Reliable and helpful driver. Front desk was exceptional. My room never got cleaned and it appeared not thoroughly before I checked in either. This was a sore point for me. When I entered my room there was a used water bottle and some other hints that indicated the room was not sufficiently made ready for me. Pool was lovely however the toilet area near the pool needs to be refurbished

Just not a vibe

The airport shuttle was great but the room was very dirty and smelled.

Room card did not work, one elevator did not go to our floor but kept opening when we called for elevator. Pool had no towels available. The staff was very friendly however. Room also had a weird smell, sort of like sewage which was off putting.

Everything was great but the elevators needed service. Buttons didn't work and only the left side went to the top floors. Should be an important fix.

The hotel was a bit worse for wear. Needs a face lift. One elevator was not working at all.

Food at the restaurant/bar was very good. Everyone was friendly. Nice rooms.

Very clean, and polite staff, easy to find airport shuttle.

Nice

Shuttle service is very much appreciated

The one elevator buttons didn’t work and the other elevator you had to use the rear door to get out on 1st. Not a big deal, just one of those things.

Hotel was adequate for one night stay. Staff friendly and helpful. Shower was hot and powerful. Bedding and towels clean and in good condition.

The pillows contained mildew as well as the shower. There was poor lighting in the bedroom and the elevators to the second and third floors did not work. We had to walk to our floor. Also, parking was limited.