Four Points by Sheraton Houston Intercontinental Airport

The hotel was clean, resturant meals were great even with the limited menu available during our stay. Reception staff were cheerful and quick and gave all the info needed. Only a 1night stay, good transit service to and from the airport. And a great price.

The digital safe wasn't open and it was locked. The motion detection light inside and next to the hallway door would come on when going to the restroom at night. It was bright so I placed a tissue over it. The refrigerator made an inordinate amount of noise. With the room redone, I was surprised by how old and lumpy the mattress was. Not comfortable by any means. The hardware for ope ing and closing the drapes was on the left side of the AC unit. To operate it, you would have to squeeze between the bed and the AC unit to open or close the blinds. Why not position the hardware on the right side with more accesibility? Staff were great. Liked the 24 hour shuttle service to the airport.

Good hotel for airport proximity. Friendly staff. Frankly a really good spot.

Exceptional

It was close to the airport

Everything is between fair to good. Staffs very friendly & helpful. Old

This was a great place to stay. I certainly appreciated my shuttle ride to the airport. The room was cool, quiet, clean, and comfortable.

Amazing stay! The lady working the bar was awesome and the front desk was really accommodating

Loved all the staff in including the bartender/ breakfast lady

We had a 10 hr layover at IAH so I rented a room for the family to sleep and shower before the next flight. Older property but served its purpose. One of The shuttle drivers was not friendly at all. Before booking, I did not realize it was a smoking hotel which was an inconvenience but my fault not the hotels.

Clean, great staff, delicious breakfast.

Very comfortable room, quiet despite its proximity to the airport. The location is good because it is close to the airport but there is not much to do or restaurants around the hotel. Fot the purpose of our stay this was ok. The staff was very friendly and helpful. The food at the restaurant was good price and although basic, what we ordered was tasty. The shuttle never showed up, so we ended up taking an uber. As we discovered, you have to ring from the airport and ask for it. I wish they would explain this on the booking.com website.Breakfast was good, but perhaps because of a large group of guests, the buffet was not re-filled accordingly. Some areas of the hotel look quite tired but I believe they are renovating.The restaurant does not serve lunch, however they have a little shop where you can get some sandwiches, salads, chips, etc

Superb

We stayed here to utilize the parking and airport shuttle. Parking before our trip was not a problem. However, front desk staff never answered the phone calling for hours trying to set up airport shuttle service for our return and we ended up having to pay an Uber from the airport when shuttle service was supposed to be provided.

Superb

The pool room was very hot plus had a pretty strong bleach smell.

The pool room was very hot plus had a pretty strong bleach smell.

Not so good. Staff wasn’t helpful, coffee was late, property is not clean.

This place sucks, dont stay here. There are a dozen hotels along that road, pick another one.

Was nice place for a quick stay

Great stay

This must have been a particularly bad moment for this hotel - there was a significant construction/repair issue in the front of the building and all the staff working there had been pulled from corporate or other locations and had only arrived that day. They had no idea what happened. Otherwise the stay was adequate.

Good

Great front staff! Very friendly and helpful to us.

Great experience!

Great experience!

People were very nice. The shuttle to airport is very convenient.

After spending $175/night we were told we were eligible for breakfast! Terrible in-room coffee

Staff was kind and in a tough spot. Internet was down so we had to be let in our room whenever needed because they could make a room key. Also, had a hard time tracking which rooms had people already occupied. We had to go up to the fifth floor and back to the lobby, the. Back up to the fifth floor for a different (non-occupied) room.

Honestly, we were only at hotel overnight. You have to call hotel to arrange shuttle. Realized after 20 minutes, took another 15 to arrive. Driver was great. Check in was smooth & quick. Only had 15 minutes before restaurant closed but they took our steak dinner order without complaint & used vouchers toward total. Room was ok. King suite but was a mix of old & new. Room was pretty bright, even with shades down. Pretty loud also. Had 5am shuttle so basically ate & slept. Staff was friendly & efficient.

The room was great. My bed and pillows were like clouds. The bathroom shower was very nice and clean with fog resistant mirrors. The restaurant/bar was nice as well. There is some minor maintenance/ construction in the hallway and outside. Overall great stay.

Happy hour at the bar was good and the food was good too.

Clean, comfortable, easy accomodations, The staff is nice and helpful. This hotel gave me a peace of mind. I would highly recommend.

Cons: you can tell place was under remodel, still definitely needs work but I did like my room a lot, only wish there were more choices on the tv, even if it was paid movie. Issues with elevator were I didn’t always have choice and it kept sending me to the staff entrance. They also make dining area sound really nice but there were not good breakfast options and it didn’t even link to the room so I had to pay downstairs. I wasn’t impressed paying 18$ for same breakfast I could get at several other locations for free. Pros- again the room was very nice and clean. Staff for most part were very nice.

Spotless!! CLEAN great place!

Exceptional

Easy check in clean rooms and very good breakfast.

Airport shuttle, friendly staff, bar/ restaurant on property

The property seems to be very old and outdated. As well as construction is going on which they don't have on the website. DO NOT STAY HERE

Serene environment Need to change mattress

Serene environment Need to change mattress

It was perfect

It was not actually close to the airport—a 15-20 minute shuttle ride.

Beautiful, clean, friendly staff. Airport shuttle from IAH. Indoor pool was excellent.

The hotel was nice other than one of the elevators was out of order and the chef didnt show up to work.

Very nice

Food was fine in restaurant….service was good…payment situation was a bit sketchy…our last night was weird in restaurant…watching very drunk and loud patrons partying with employees in bar…uncomfortable

The staff were amazing and super helpful.

Good value for the price

The hotel is not a typical Sheraton by any means, with poorly painted areas showing, an elevator not functioning properly and room keys not always working.

The shuttle came quickly once I called to inform the front desk that I had arrived. The driver, Steve, was very professional, courteous and helpful. He loaded and unloaded my bags and helped me to my room. The room itself was nice and clean. My checkout was quick and the shuttle was waiting for those of us for departure. That return trip to the airport was quick and the driver very friendly and helpful as well. All I all, it was a great experience.

Exceptional

The staffs

It was okay

Exceptional

Staff was extraordinarily responsive in getting the shuttle to pick me up within minutes of my arrival at the airport. The bar staff was welcoming and the front desk ladies were super courteous. They are doing some construction on the floors, so other than that being an eye sore when you get off of the elevator, the hotel was very clean and modern. I would stay there again.

Airport shuttle was great! Reliable and helpful driver. Front desk was exceptional. My room never got cleaned and it appeared not thoroughly before I checked in either. This was a sore point for me. When I entered my room there was a used water bottle and some other hints that indicated the room was not sufficiently made ready for me. Pool was lovely however the toilet area near the pool needs to be refurbished

Just not a vibe

The airport shuttle was great but the room was very dirty and smelled.

Room card did not work, one elevator did not go to our floor but kept opening when we called for elevator. Pool had no towels available. The staff was very friendly however. Room also had a weird smell, sort of like sewage which was off putting.

Everything was great but the elevators needed service. Buttons didn't work and only the left side went to the top floors. Should be an important fix.

The hotel was a bit worse for wear. Needs a face lift. One elevator was not working at all.

Food at the restaurant/bar was very good. Everyone was friendly. Nice rooms.

Very clean, and polite staff, easy to find airport shuttle.

Unfortunately, the building is in the middle of nowhere and the in-hotel “restaurant” leaves everything to be desired. The building is under construction as of Feb 2026 with construction noise audible in the building and both elevators out of order.

The staff was very nice. Unfortunately, the building is in the middle of nowhere and the in-hotel “restaurant” leaves everything to be desired. The building is under construction as of Feb 2026 with construction noise audible in the building and both elevators out of order.

Nice

Shuttle service is very much appreciated

The one elevator buttons didn’t work and the other elevator you had to use the rear door to get out on 1st. Not a big deal, just one of those things.

Everything was great!! All great.

All great.

Hotel was adequate for one night stay. Staff friendly and helpful. Shower was hot and powerful. Bedding and towels clean and in good condition.

The pillows contained mildew as well as the shower. There was poor lighting in the bedroom and the elevators to the second and third floors did not work. We had to walk to our floor. Also, parking was limited.

Super convenient location to airport.

Very helpful staff, nice restaurant, decent room. Breakfast not included in price. Elevator only worked on one side. Shuttle service on time and great.

The hotel and hotel room were clean. The hotel was quiet. It appears the hotel was going through renovations and both elevators were not working accurately. Also they don’t allow early check in. Checkin is at 3pm and I was informed to check in at 2pm it would be an extra $25.

I enjoyed my stay. The pool was like bath water. It was an amazing comfortable peaceful stay. The bed was also exceptionally comfortable.

Good

Waited 40 minutes for shuttle from airport to hotel (had to call twice). Only one elevator was working. Coffee in lobby was warm and probably not fresh. Property is not convenient walking for food, we opted for food from their little store. Bed was comfortable and shuttle to airport was on time

It was wonderful to have a restaurant and a bar on the main floor, particularly because they a happy hour! The bartender Dee atand helpful

It was fine. Wish there was a bathtub

great stay, staff was exellent. EV Chargers were not working. Not good

yes

Cold shower, were told just go to shuttle area because shuttle was on a regular schedule but found out at the hotel we were supposed to call, breakfast was subpar and what should have been hot was not, room floor was dirty so going barefoot I had to wash my feet before getting into bed

Clean rooms & nice staff!

The staff was great.

The shuttle didn't have a sign on the side, so we had difficulty figuring out where they were. 1 of 2 elevators is down, and the main floor button on the operational one doesn't work, so we had to exit to the staff area behind. The shuttle only goes to the airport once an hour, amd fills fast... We had dinner at the restaurant, but the single employee was over burdoned, so even getting water and orders taken was difficult The beds were great, and the rooms are in decent shape.

Staff was very courteous but room floor and some thing in room was making noice like water dripping .Also we could hear noice from other rooms loud and clear, so we hardly got any sleep.

Clean room friendly staff

Great location with a shuttle to the airport.

The staff at the restaurant bar was terrible. I understand she was new, but I waited almost an hour and was never served a thing.

The hotel was great.. the problem was the pool. The chlorine level was extremely too high. My hair got fried, I'm still trying to wash out the chlorine 3 days later. We all were coughing afterwards due to this. I did let the staff know, and they said they would address this.

The room was beautiful and very comfortable I really enjoyed the decor and overall vibe. The only small concern was that the sheets had a slight odor when we first checked in. I’m sure it was just a minor housekeeping issue, but I wanted to mention it. Overall, we still had a nice stay.

Quick overnight stay. Hotel was further from airport than we thought. Restaurant was okay. Did not use the pool.

The room was clean and nice. The hotel staff is friendly and very helpful.

Room ac kept cycling on & off all night long and was very noisy.

Cold, clean, & quiet

Very clean room and nice staff. Very accommodating with the reservation and the amenities were great. The room was nice and cozy and the indoor pool was nice and warm. I will definitely stay here again...

Room was spotless and staff were awesome. Enjoyed happy hour when we got there and starving.

However, there was no nightstand on one side of the bed we each need a CPAP machine so we actually have nowhere to put the other one. We had to pull a table close. It meant there was no luggage rack so nowhere to open our big suitcase except the bed so we kept having to pull it on and off the back.

However, we had a room with the king size bed, and there was only one nightstand on one side and we each use a CPAP machine so we did need two nightstands There was no luggage rack we had to lift our suitcases up onto the bed every time instead of leaving it open on a luggage rack Otherwise, the room was great

Staff was courteous but the floor in the room wasn't that clean, I kept a wet towel by the bed to clean my feet every time I got in. The wall unit sounded like a Cessna taking off and the bathroom fan sounded like a high pitched siren. There is no soft lighting in the room which can be tuff on people who aren't trying to land a plane.

Everything ! Very clean and everyone was nice . Thank you . I would come back here over and over again

The shower had a loud drip the entire night, and I couldn't figure out how to turn off the mirror lights in the bathroom. The ice maker, across the room from the hall, was super loud dispensing ice at 4am. The shuttle drive was quite rude, didn't even say hello or get out of the van to open the door or help me with my bag, both on picking me up and dropping me off. He was also driving quickly around corners in rainy weather.

Clean. Updated. Great bar and food. Airport shuttle service was prompt. All good

Great room! Clean. Friendly staff. The airport shuttle was greatly appreciated. Good price.

Clean room and facility, nice staff

Great room very clean and nice

Room the blinds didn’t work, the shower took long to get hot

The staff was friendly and the hotel was clean

staff was great food was good i have stayed there 2 different nights so will recommend this place shuttle to airport also good

Nice clean room

So good access even in winter storm.

Room excellent

Clean, arrived at 2:30 am due to late flight arrival, called for shuttle and they were very quick and efficient. Booked a king room but was not available was given 2 queens

Excellent

Great for the price.

It was pretty well satisfying excellent service

Nice and clean

The staff was courteous and allowed me to check in early. The room could have been cleaner though but overall the stay was lovely.