Fairfield Inn & Suites Houston Westchase

Good

Very good

Very poor

The Breakfast was a good selection for the cost. The overall layout of the place was nice. The vents and air haven't been cleaned in forever- it appears as if mold was blowing out of the vents and it caused breathing issues with several of our guests. This is a major problem when you turn on the A/C or Heat and all of a sudden black dust and what I assume is mold come pouring out.

The Breakfast was a good selection for the cost. The overall layout of the place was nice. The vents and air haven't been cleaned in forever- it appears as if mold was blowing out of the vents and it caused breathing issues with several of our guests. This is a major problem when you turn on the A/C or Heat and all of a sudden black dust and what I assume is mold come pouring out.

Sitio céntrico, personal súper amable, cuartos y baños impecables, el desayuno muy variado y bueno, definitivamente volveremos a quedarnos ahí cuando regresemos..

Property is a good location, however it was not clean. Ever

While the room was passable (although the shower head was on a post and kept slipping so difficult to shower unless we used it as a handheld), the lobby, elevator and entrance were filthy for the full five days we stayed. Elevator floor was finally halfheartedly mopped after four full days of sticky spills, but walls were left with liquid stains run down them. Entry was disgusting with trash piled high and liquid stains all over the concrete, filthy dryer vents near door and repair equipment left out for days, paint cans rusted and a repair trash everywhere around the front door - despite no repair people ever seen. Staff barely greeted us and seemed totally disinterested in being there. Marriott used to be better than this.

Very disappointing stay. The Expedia photos were misleading, and the property appeared poorly maintained, with construction debris throughout, a filthy elevator, and unlocked side doors that raised safety concerns. Multiple amenities were out of order, including the gym and juice machine. Ice was unavailable throughout the building, coffee was empty, and breakfast items were not replenished before the scheduled end time. Our room was also missing basic toiletries. Overall, cleanliness, maintenance, service, and safety fell well below expectations. I would not stay here again.

Ice and pool not available but my biggest complaint is that the floors in the rooms felt wet constantly and the rooms had a musty smell. Gave me somewhere to sleep but not somewhere I’d return to.

Check/in computer issues and overall appearance of property is pretty poor.

Staff were friendly though.

Here are some pros: The front desk staff is pleasant. The breakfast is good There was oatmeal with all kinds of toppings like almonds and walnuts to name a few. There were scrambled eggs. There was plenty of coffee. The room was clean and quiet. It's a convenient location.

Thx

You might as well stay at a motel if you choose this hotel. Look elsewhere because this hotel is a dump. For a Marriot hotel, this place is old, not clean, smelly, falling apart and infested with cockroaches.

Great parking. Great staff. Hallway stinks. Room okay but still stinks. Bathroom has molds.

Exceptional

Superb

Superb

The room was nice

Superb

Yes staff was rude the room had a smell the ac did not work well and keep cutting off the tv had no channels so there was nothing to keep my kids busy at all

Lobby area needs updating. Room was ok. Shower water pressure was pitiful. Staff, if present at desk, were playing videos/movies on their phones loudly with no ear buds each and every time, even during our interaction (checking in, checking out). Overall, it’s “ok.”

Little bit older facility but super clean. Best thing is... 1) there is EXHAUST FAN in the bath room. I have stayed in many higher end Luxury hotels withOUT exhaust fan in the bathroom and that is terrible. So this hotel gets 5 star for that 2) Pretty good free hot breakfast. 3) Nice bed and clean room. Little bit tight space but ok. 4) Good location. Plenty of restaurants and fast food nearby. The BAAAD : Beware of internet charge. When you log into WiFi, you have two options. Free wifi and higher speed wifi. If you accidently click on "better" Wifi, it charges you $4.95. How the hotel Trick you? Trick #1 - There is NO option to Cancel what you have subscribed. Trick #2 - BIGGEST RIP-OFF - If you sign in using another device, they charge another $4.95 for the same room. (I used my phone first, then Laptop. So they charged TWO times - RIDICULOUS) Nowhere it says they are charging per device. Whole world , WiFi is free and if they charge , it is PER ROOM charge, not per device charge. So if another person in your room uses it, they charge again. It is called "deceptive trade practices." and I am filing a complaint with State Attorney.

Very good

I wasn't expecting such a poor experience with a Marriott hotel. Extremely putrid mold-resembling scent engulfed the room and would only get more prominent as the days went by. Clumps of knotted hair were spread all over the bed, which in itself was damp and had uncomfortable pillows. There were live cockroaches and remainders of nail clippings on the ground. Garbage was left in the room without being disposed of, such fry boxes. Bad lighting as well. Terrible hotel in regards to cleanliness and comfort, would whole-heartedly not recommend choosing this for your next stay in Houston.

-

Clean, friendly staff, good location, free self parking.

The room was clean, but on the 2nd night, I saw a baby roach in the bathroom. Every staff are very nice and helpful. The breakfast on Friday morning is not what I expected. The Waffle batter was very thin that couldn’t make a waffle. A staff who doesn’t speaks English was very pleasant tried to adjust a couple time the batter and made me one. That was very sweet of her. The same morning, the orange juice came out as water with a little to none orange juice. Other than that, everything is good for that price.

Everyone was awesome they did a wonderful job. The girls at the front desk went above and beyond for me and my mom especially since my mom is handicapped and I have to place some of here stuff in a freezer and refrigerator. They were awesome

Absolutely amazing hotel breakfast was fully stocked area was totally clean. Room was beautiful highly recommend this hotel 10 out of 10.

Overall I’ll say my stay was decent… the location was perfect for the people I needed to see while in town, but there were a few small adjustments needed at the property for me to rate my stay higher. My room was on the first floor which was cool, but it had an odd smell which hit me as soon as I walked in and lingered the entire 3 days. Breakfast was nice, but there wasn’t any butter for the waffle station and only zero sugar syrup. I’m all for being healthy but at least have the options available. I appreciated the indoor pool but I could tell there hadnt been any cleaning done in there for a while. There was a broken float floating about - I did manage to sit in there long enough to collect the pieces and throw it away. There was stuff (dead bugs, dirt, used towel, etc) on the floors. I found a clean spot and enjoyed it as much as possible. I think making minor changes would have me return and giving a much higher score. The staff was nice and friendly and that’s why I scored the way I did.

Over all it was fine except the pool closing. I had to pay to park due to limited free parking. Which several people came walking through the parking lot and we're just loitering around the vehicles parked in the security area that we paid to park in. They came from the apartment complex next door where there is no fence to keep them out the paid parking is not a very secure parking why should we have to pay for it if we have reservations at this hotel

I had to pay to park due to limited free parking. Which several people came walking through the parking lot and we're just loitering around the vehicles parked in the security area that we paid to park in. They came from the apartment complex next door where there is no fence to keep them out the paid parking is not a very secure parking why should we have to pay for it if we have reservations at this hotel

Great place to stay..

The clerk canceled my booking and sold it to a different customer

The clerk canceled my booking and sold it to a different customer

Liked the full size shower toiletries and indoor pool. Breakfast was awesome!

I had double bed on second floor. The room was updated and clean. It includes microwave, mini fridge and usual coffee maker. The shower had nice tile and glass door. No handlebars. The conditioner bottle was on the shower floor because the wall holder thing was broken (minor issue). Hot breakfast was delicious. I saw a random person sitting in the chair in the parking lot in the afternoon and late at night both days I was there. He didn’t look homeless. It was just weird.

Exceptional

Clean and had nice staff Nothing

Clean and had nice staff Nothing

Staff is amazing. Everything is always top notch.

Bf ok. Cleaning of the room, TV service and repair.

Nothing was unique. This should not be a Marriott property. From the cleanliness of the room, to the poor upkeep of the common areas and poor breakfast.

Staff friendly. Continental breakfast options are minimal. Waffle mix was a bit watered down. Snacks to be sold was very few. Water in the bathroom did not get hot. Tv channels were glitchy. Can’t get back into the hotel from outside doors because the card reader doesn’t work. Room was clean. Very convenient to highway.

Pleasant

Breakfast was adequate, with ostmeal, pancake, fruits, eggs, and sausage. Will stay again in the future. Location was very accessible.

Amazing work take there time with every thing very neat good service

Helpful and nice staff

The staff is amazing. I’m always taken care of here. I stay only here when I’m in Houston. They are rockstars.

The room was clean and staff are over the top services. Only thing was the smell for the old building. Overall great experiences for my big family. Very accommodating clerks at front desk. Decent breakfast for my family. Thanks.

There was stain on the bed sheet. When we asked them to change it l, they said there is only one person at the property, so just dropped the sheet for us. The breakfast was also disappointing.

Great breakfast, helpful staff

Nice weekend stay…

Great stay. Great location. A++

Over all not bad. No desk space. The microwave is sitting on the desk. Only one chair in the room, no bedside for the partner. Breakfast was okayknjj

Check in and staff amazing. Breakfast was good. Hotel was clean, beds comfy. Common space clean and comfy. Location a plus near food and retail. This was a good stay and experience. No pool or hot tub. 🙁

The staff were attentive and helpful. They really made this the most pleasant hotel stay I've ever had. The room was clean and the beds comfortable. I loved the waffles and sausage at the free breakfast.

Room clean but the hotel looked dated. Close to shops and dining though.

Great experience!

It was clean and it had nearby shops. The only complaint is that we smelled weed the entire time we were there.

Comfortable

Clean

Excellent

Staff was courteous, the room was and clean. The only reason for one star being taken off was the spotlights outside were very bright, the early morning construction and the air conditioning that rattled. Besides that it was a nice place to stay.

Breakfast was great and the staff was friendly.

the room was great and we enjoyed our time in the room. Having control of the ac was nice when wanting it colder. The walk in shower was what we loved a lot. Blankets were very warm and beds were really nice.

HVAC made noise, this is not a typical Marriott quality

La limpieza .el personal y el parqueo

Felt neglected. Wardrobe was broken, bathroom was stained. Property run down needed upgrades. Breakfast needs health check other than apples.

Dirty. Bathroom had pieces missing from the walls.

The room was average I didn't like that the sockets was behind the bed thats dangerous in the shower nowhere to put your bathwash or soap the elevator was broke although I stayed on the first floor I sympathize with the other guest don't recommend it

The hotel just hasn’t been maintained well.

The a/c was not very effective at keeping the room clean, ran out of facial tissues right away (had only 2 tissues in the room), breakfast was without flavor. However, the staff was very nice and attentive.

Good

Was there the entire weekend and received no towels was told they was in the dryer but never received any

For the price you pay the room set up is not worth it. The TVs are out of date. Pictures are not hanging on the wall. They’re sitting actually on top of the stand. There’s no built-in blow dryer. Everything is separate. The showers are small. The room is small. It’s just not worth $116 if anything $75 night stay

The smoke detectors went off several times throughout the night for no reason. The floors could have used a good pass with the vacuum prior to our arrival. Overall, it was a good stay with minor inconveniences.

Short stay but it was pretty perfect for the price point. We had plenty of elbow room and the checkin was easy and friendly. Room seemed clean. They might wanna have the elevator looked at cause it sounds pretty creaky and groany. Other than that, no complaints.

Our room was clean and comfortable. Bathroom shower faucet handle was a bit finicky to get the right temperature of water, and the lighting could be brighter. The hair dryer should be replaced, the plastic part was sticky when being held. Breakfast choices were good, and the area was always being kept clean. Check-in and check-out were quick and pleasant.

Older property in average condition; friendly staff and good breakfast. Clean. Only thing is some of the people staying there are sketchy looking, but there is not much that can be done about that. Convenient location right there at Beltway 8 near Westheimer.

Easy to park and quiet

Lovely

Love the staff! Breakfast was great. Rooms nice, good location. Overall great stay, will def stay here again!

The room has a moisture smell, not bad, but you can tell... Breakfast can be a bit better (kindness of the lady during Monday and Tuesday) and also the waffle making machine is not working properly, and the worse of all... the gym is out of service, other than that, Endya on the front desk and Julia for the breakfast were great!!!

I didn’t like the fact that on Sunday, it said the breakfast was until 10 AM. I got there at 9:45 and the guy that was working. The breakfast area was kind of rude and said that breakfast at 9a. But on the wall, it said that breakfast on Saturday and Sunday ended at 10 AM.

Awesome

Liked quiet I slept peaceful and varied breakfast items.

Room was dirty, gym closed, gave me two queens when I had a king room

Only one friendly housekeeper GM and rest of staff horrible, need training morning dining attendant very rude

The staff were definitely over worked but very friendly and helpful

I had a really disappointing stay at this hotel. From the moment I walked in, there was a strong, unpleasant smell throughout the building. The hotel is old, poorly maintained, and everything feels dirty – from the lobby to the rooms. One of the main reasons I booked this hotel was because they advertised having a gym, but when I arrived, I found out there was no gym at all. This was very frustrating and felt like false advertising. Overall, the place is run down, smells bad, and is definitely not worth the price. I would not stay here again or recommend to anyone.

Everything was great except no body wash in bathroom. Housekeeping failed to refill.

Property needs updating.

The room was not ready on time after they said it would be. It was ready almost two hours later. There were a few yucky insects that appeared in our room. They gave us a new room. The bath had hairs in it and one was on a sheet. The indoor pool was not inviting. The breakfast and coffee was fine though.

We had a pleasant stay

Pool definitely needs to be updated it’s falling apart and it looked like people were partying in there the night before.

Shower fixture had problem

Customer service was amazing

AC is not modern

The picture of facilities shows a hot tub but it is not from this hotel, no Hot Tub!

The property was dated and needed renovation. The ac was loud. The bathroom light was dim and it had a urine smell. There was a dirty towel hanging on the curtain rail. The only good thing was the front desk was friendly when I was checking in.

Nice hotel, great service.

We chose this place because it’s a Marriott and because inside pool . The pool was closed . Hotel dirty. Sofa couch did not have linen and we had to ask for it and extra towels for all of us . It was brought to us because they had it in storage and not folded as it was pulled from another room or pulled out of dryer. Very disappointed .

Overall a comfortable stay

Air conditioner in room was broken. Pool closed and wasn’t told when booked it was closed and that was a reason we picked hotel.

Staff was friendly and very helpful.Our room was comfortable and clean.

Remodeling in early morning was loud and pool was closed.

Mildew. No pool.

Nice property. Clean and.polite staff.

Good staff and clean rooms

Location í great but room is outdated. Room is dark and light is too dim

Smells like mold

The elevator felt like it was about to fall apart, and the pool and jacuzzi were ice cold, even though maintenance staff were on duty. On the positive side, the location was perfect for convenience to highways, shopping, and dining. On a scale of 1 to 10, with 10 being the highest, I would rate this hotel a 6.5.

There were a couple things that concerned me about this hotel. The first morning we got up, we heard a transformer blow. When we went to leave our room, the elevator was broke. It was still broke when we left three days later. This is unacceptable. There were people in the breakfast room that obviously had mobility issues. And anyone checking out had to carry their suitcases down the stairs, three flights in our case. And we never saw any hotel staff helping. My other concern was the breakfast room and morning desk staff. The food in the breakfast room was fine, if it wasn’t out. There were multiple items out by 8 am. If you could find the breakfast room attendant, she very grumpily would get an item from the back. This happened every day. And how about coffee running out!!! This is not supposed to happen!!! And she would grump at you if you asked! Multiple times I had to go retrieve her from the front desk, where she and many hotel staff were visiting, and eating food from the breakfast room! This needs to be corrected!!! Very poor service.

I was in town with to be with my mom and dad, he is receiving cancer treatments at Memorial Herman Medical Center and wanted a place to rest my head. We had been up since 330 am the previous morning and we’re very exhausted. I called the front desk around 1145 to complain about loud stomping coming from the room above us she says she would look into it. The stomping continued all night, running back and forth, we did not get any sleep. Called the front desk again in the morning because stomping still continued, again she said she would check into it. Stomping and running is continuing.

The clerk responded by saying to that there was always someone having a worst day than we were. I told him I his remarks were hurtful and offensive. After saying he needed to be more considered and sensitive he shouted back I'm Sorry with a hateful stare. Being the new normal in America I decided to stay safe by not continuing the conversation. As a BonVoy member this is the most tence and unwelcomed atmosphere I've experienced yet.

The room was clean and all but the light from the parking lot was so bright we couldn’t sleep. Fortunately my wife was able to use some hair clips to close the curtain. The heavy curtains don’t close all the way. This is room 216.

Good