Fairfield Inn & Suites by Marriott Houston Hobby Airport.

I

Very good

I have used this hotel for 3 years monly or ever other month for a weekend away because it's always been nice and hand an indoor pool. This time, check in was 3 and I arrived at 545 and my room was not ready and the room was horribly run down.

We requested rooms close as possible for a family of 6. When we arrived they offered a first and third floor rooms. Then after getting rooms next to each other one of the the rooms phone didn't work, no ironing board and bathroom lights stopped working. Early in the morning around 3 or 4 the fire alarm went off I called front desk they said it was a mistake. The breakfast wasn't well stocked slow to replenish items. Would not recommend this hotel for anyone.

The cleanliness of the rooms and bathrooms was not up to standard. I had to switch rooms three different times due to cleanliness issues, and one of the bathrooms had a toilet that would not flush. This made my stay extremely frustrating and fell well below the level of quality and service I expected. Overall, the experience was disappointing and did not meet the standards I anticipated.

Room was clean. Staff was amazing.

If I ever go to Houston I would not book to stay at this hotel. And I would not recommend it either

Loved this hotel. Everything was amazing.

The property was clean and the location was good. The staff were nothing short of amazing. Would def stay here again.

Nice quick overnight stay

Pool was cold but good stay over all

The property needs a lot of improvement on maintenance, updates and guest friendly accommodations such as: there was no dolly to carry luggage in and out of the premises. Our first encounter with the front desk clerk on duty, Emma, was very pleasurable and guest friendly she was knowledgeable and helpful. Other staff did not display the same courteous friendly demeanors. Our first experience in room 207, was not good at all because as we settled in we noticed the ceiling and upper wall areas were infested with mold! We brought it to Emma's attention who immediately took action and called her supervisor and changed our room to the fourth floor, Room 413. She even personally helped us to move. Room 413 is nice and comfortable room with some needed improvement such as there is no closet for hanging garments and no hanging hooks anywhere. I had to go buy an over the door hanging hook to accommodate my needs. Ammenities were as little as two small bars of soap and only liquid body wash and shampoo in the shower itself. Also the toaster in the breakfast bar was out of order and when we brought it to the attention of the front desk person we were told management was notified but there was never a replacement in the three days we stayed there. The only reason we decided to stay was because of Emma's professional attitude towards comforting the guests as much as was within her control.

Room had cold a/c Bathroom tub had hairs.

Bathroom tub had hairs.

Bad

Very poorly maintained. I left that same night. There was blood in the bathroom and the room smelled of damp and dust, completely unbearable. Very poor hygiene.

Spacious room. Good bedding. And the breakfast was very good.

Our room had mold stains on the ceiling, the tub was painted over and was peeling and rusting. Both nights the fire alarm in our room went off at about midnight. The phone in the room didn’t work, I went to the front desk girl was less than helpful and seemed bothered by my question if it was a “false alarm.” The girl in the morning was more helpful but only said that it was a wiring issue and she would let maintenance know. The mini fridge didn’t work, the TV only shut off from power button on the side and TV could barely be heard with volume at 79.

The room was outdated and smelled like a wet carpet. There was mold in the restroom and on the ceiling, which was very concerning. The only positive thing about the stay was that the air conditioning worked well; however, it was leaking water all over the carpet. Overall, this property did not meet the standards I would expect from a Marriott hotel.

Bed room Humidity in the room

Humidity in the room

The ice machine did not work. It was a very disappointing visit & a left my kids with a terrible experience.

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Very clean and wonderful staff❤️

Exceptional

It was ok

All was good accept two things . One….. my room was suppose to have a couch and did not. For staying a whole week I thought that was NOT GOOD . No two……. The coffee was horrible. To the point I bought my own coffee pot and coffee which was an extra expensive. These two things are the only reason I will not come again . As simple as it may be to you . It meant everything to me while my family member was dying to have comfort . Because of these two issues my stay was only ok

Exceptional

1st room fridge was not working 2nd room ac was not working 3rd room was much better but no blow dryer. Room was onky cleaned 1 time and that was because I asked the house keeper.

Great place foe the location with a great breakfast.

Clean room with great staff this time. Breakfast as always was delicious.

Clean room room. Great breakfast.

Clean room but did have a leaky AC. Staff is mostly friendly and welcoming especially the housekeeping. The breakfast is a great plus for this hotel in its location. Could use a dining room for supper.

Very good

It was comfortable for a night spent while travelling back to Florida. I had already driven 1600 miles in 2 days from southern California on my way back to Florida (travel nursing). Bed was super comfortable. No kleenex, no paper towel in the room, no coffee or tea as would would expect for such a property, freezer space in the mini fridge was full of ice that needed cleaning, few personal amenities, no complimentary coffee or tea in the lobby area as one would expect. I am a Marriott BonVoy timeshare property owner & am glad I did not use my precious points to pay for this stay. Booking.com price was reasonable. The staff who checked me in was apologetic, professional & very nice about the situation...she explained the very recent change in ownership.

It was comfortable for a night spent while travelling back to Florida. I had already driven 1600 miles in 2 days from southern California on my way back to Florida (travel nursing). Bed was super comfortable. No kleenex, no paper towel in the room, no coffee or tea as would would expect for such a property, freezer space in the mini fridge was full of ice that needed cleaning, few personal amenities, no complimentary coffee or tea in the lobby area as one would expect. I am a Marriott BonVoy timeshare property owner & am glad I did not use my precious points to pay for this stay. Booking.com price was reasonable. The staff who checked me in was apologetic, professional & very nice about the situation...she explained the very recent change in ownership.

Pool could be warmer, it was a little cold. Gym equipment works fine, but may need repairs or replacements

It was a nice hotel and the staff was friendly. Will probably stay there again

Staff was very friendly and helpful. The hotel itself, is in a good location. No parking fee which is a plus. Bed was comfortable; however, the bathroom could use some updating.

I booked for 219 $ and I’m getting charged 260$

It was nice and the location I booked for 219 $ and I’m getting charged 260$

parking was safe & easy; breakfast was fresh; staff was all friendly

Easy access, clean and reliable.

The pool area had green fungi/mold or whatever it was it was nasty and unpleasant. The area didn't look safe, but the room was roomy and clean. I wouldn't go back, but it was okay for a night.

Food no flavor

Rooms were very nice and clean, very quiet dispite it being so close to the freeway and close to restaurants and gas stations. The only issue with the room was that there was a bit of a meldew smell and there was a bit of mold in the bathroom. Other than that the staff was super friendly and approachable. Food was typical hotel food but they kept bringing fresh items. They also have a laundry facility that was very convenient and appreciated. I would definitely stay here again. Overall it was a great stay for our family.

The room didn’t smell good and felt damp.

Check in was easy, hotel was quiet and convenient location.

Clean rooms, shopping is plentiful nearby.

No airport shuttle. Breakfast times listed on Expedia are inaccurate. Clean and comfortable. Rude front desk reception for late night arrivals.

Very nice staff and clean property

The floors in the common areas were sticky. I stay in Marriott as a member, but the breakfast was very disappointing The eggs are very cold and the juice machine was broken not much of a selection to choose from. when I first got there, The front desk clerk was very rude. She saw me walk up to the desk and turned away and walked towards the back and didn’t show up until a few minutes later and was just very rude and greeting us.

Airport shuttle didn’t come for about a half hour after we landed. I had to call hotel to send it and that took about 15 minutes.

The staff was friendly and helpful. The property is just older. The a/c unit leaked in my room which made the carpet wet and explained the mold smell in the room. The breakfast was nice, they baked cookies in the afternoon which was nice. Like I stated the staff was extremely nice it’s just the property that needs some upgrades.

It was nice for the two nights I stayed they were very nice.

Superb

The lackluster customer service response to my concerns.

Clean room, some staff were nice other ones not so much.

The breakfast was excellent, no complaints Didn't have a thing I didn't like

The breakfast was excellent, no complaints Didn't have a thing I didn't like

Location to my daughter’s school. Paying the same amount in incidentals as I did for the room that I only utilized for 18 hours before I was due to check out.

Location to my daughter’s school. Paying the same amount in incidentals as I did for the room that I only utilized for 18 hours before I was due to check out.

They said they were overbooked & gave my reserved room away. We had to go to another hotel. I called earlier to confirm the reservation but When I arrived to check in, I was told that that room was no longer available.

The amenities were lacking — there weren’t enough pillows, and basic essentials like coffee pods and lotion were missing.

Clean room, quiet rooms, friendly staff

Clean room, staff

The room was spotless the only issue was the TV it moved slowly from station to station other than that nt stay was a very pleasant experience.

Yes

Excellent choice, staff very friendly, rooms very clean and comfortable. I love our stay.

Staff was very attentive

Checked in to a double bed room 106 and one of beds had bedbugs. I didn’t think it was anything til I touched it and it popped full of blood on sheet. Called front desk and she did accommodate us with another room at 1AM; however, the tv did not work, the toilet was so low, and the heater would somehow click the a/c on after a few minutes. We were so ready to leave. I will say staff was polite and breakfast was good. As far as staying again, no thank you.

Rooms clean and staff really friendly.

The room was nasty! Dirty linen (sheets & towels). Leaky shower faucets. The entire hotel was old and outdated.

Yes and Staff was courteous

Awesome stay, great customer service.

I had to change rooms three times due to issues

This is my second stay at this hotel. The room is clean, but on both visits, the bathroom was clogged initially. I reported it immediately, and it was promptly repaired. The staff are friendly, and I saw many smiling faces throughout my stay. This is truly impressive!

The staff here are very friendly and accommodating for the most part. The building itself needs a lot of work as a lot of floor, ceilings and walls have very large cracks. I wondered how safe the building is structurally. There was nothing on the website before booking stating that laundry was coin operated and there was no detergent for purchase. The televisions were not working properly. The beverage refrigerator was out of order. The printer in the small business are was out of order. You have to request room service or they will not come. My personal items were tampered with, I have photo/video proof. The area outside is not safe for walking so prepare transportation ahead of time. There is no actual security on this property so be vigilant. There were random very loud fire alarms and the power went out once. You have to go into storage cabinets yourself to get cutlery after breakfast times. There is no all day coffee.

Our TV did not work. Our telephone wasn’t working. I stayed for two nights. They never came to replenish the towels nor fix the beds. I went downstairs to get my own towels and they never gave me new washcloths. The room was poorly maintained. She said that Robin Robin had

Room smelled like smoke but other than a lengthy checkin the room was clean and comfortable. The tv was having issues apparently in all the 1st floor,not something they could necessarily fix.

Horrible place

It was ok

Televisions not working for the entire stay, a/c loud noises every night for entire stay, staff polite but unable to fix anything because property management not attending issues in property.

Clean rooms, comfortable beds, safe parking

Uncaring staff, no working TV, an unheated pool, and at one point not even running water in the rooms. This hotel consistently failed to provide basic amenities and showed little concern for guest comfort or safety. The manager demonstrated a complete disregard for hospitality, and I strongly recommend staying away from this property.

Rooms are DIRTY, found a dead cockroach near the fridge and to top it all off we discovered the room had bed bugs. Staff took 0 accountability and did not handle the situation in a professional manner. I could NOT possibly recommend anyone stay here. I highly recommend the Marriott Bonvoy down the road as the prices are similar with better amenities.

Heat the pool

I will not choose this hotel no more

No water supply for half day

Facility Issues: • Lobby/Check-in: The lobby A/C was broken, filled with loud fans. My card was flagged for fraud—a "known issue" the hotel hasn't fixed. • Amenities: Room Wi-Fi (including paid) was non-existent. We had to use the unreliable public network which timed out every 6 hours. The breakfast juice machine was broken, and no hot water was available for tea. • Room Defects: The TV and room phone were both inoperable. The heavy door wouldn’t shut without being slammed, posing a major safety concern. • Ventilation: Poor bathroom venting caused extreme steam buildup, soaking every surface, ruining my medications, and dampening the towels and toilet paper. Cleanliness & Maintenance: • Pest Control: On Christmas morning, I found a roach on my headboard. • Water Issues: After moving rooms due to the roach, we had no running water from 10:00 AM to 4:30 PM due to unannounced maintenance. Service: While the staff was generally polite, the management of the facility is unacceptable. When attempting to check out a day early, we were told they "couldn't" check us out. I expected basic functionality and safety, neither of which were met. We will not be returning.

Could use some upgrades. Room is hot when is a/c not running and cold when a/c is running

It was fine from the room and the gym and breakfast wasn't to bad!

Just had a few pros/cons: No coffee in room for coffee machine. Only one working ice machine in whole building. Pool was ICE COLD. Juice machine for breakfast was down. Internet would not connect to devices. No cable. No clock in room, digital or analog. Ptek unit was a champ! White noise machine was a nice touch. Their “corner store” was WAY over priced ($4.00 for a 16oz soda) Elevator was definitely unsafe. No current service plate in elevator. Looked as if it were removed.

Walls are too thin. Room was nice and breakfast great

We have stayed at ‘Marriott’ before and we always booked with confidence. Unfortunately this hotel was very outdated. The TV did not work at all and there were 2 and none worked. There was 4 of us staying (2 adults 2 children) they provided us with only 3 towels. Its fine because you can ask for more but these were not even bath towels. They were pool towels! Im only 130 pounds and the towel didnt cover anything. They might of even been face towels lol. Luckily we were so busy and didnt have to spend much time in this place. But 100% let down. Spend a few extra bucks and stay somewhere else!!!

The rooms were very spacious and clean. The continental breakfast definitely pleased us. I would definitely book this hotel on a future return.

But, When checked in we were told we had to pay for our stay which I had already paid. Check in took longer than normal and I was told I was going to be charged 100 per room, which was confusing since it’s only a 100 deposit. TV channels were very slow in working and at times I didn’t get reception. We were told it’s due to WiFi issues but had this problem in 2 separate rooms. Very noisy at times, coming from room upstairs.

Very rude!!!! I had one of my guys staying there while working for a day. He came in after a long day of Willard work and the dude at the counter asked him where he is going and he said to him room and his response was “there is no way your staying at this hotel” and demanded him to stop, put his food down and show him his key, give his name and room number. After he was shown the key card and proved he was staying there the dude didn’t say sorry, say ok Ty just looked at him and walked away. DO NOT STAY HERE.

Sierra was very helpful & understanding. She did what she could right away. Our TV barely worked, no one never came to fix it. Never received the fresh towels we asked for because apparently they don’t clean the rooms daily. It was just a horrible stay & I would never stay here again or recommend.

---66

Staff was attentive. Saw a bug in my shower on two occasions during stay and had to kill a weird looking one on the floor.

TV did not work, bathroom door handle was broken, phone did not work, bathroom light did not work,no wash clothes, toilet ran all night, lights did not work.Changed rooms 3 times. I would not recommend staying there. Breakfast could’ve been better with much better choices everyday, had the same exact thing every day.

Everything was nice

Room was loud noisy but very comfortable

Very poor service. The bathroom didn't have shower soap/Gel

Clean room,

Horrible hotel I can’t believe expidea sent us here!! Ants all over the place not working tv TINY ROOMS! No customer service!

Great

I didn't stay at the Fairfield Marriott Hobby. There system wasn't working, they sent me to the Wyndham. That hotel stay was terrible. No breakfast. They charged my card twice. The room didn't get cleaned on Saturday. I will never go back o

Awesome property

Good for the price.

Room was clean and furnished with a fridge and microwave. Staff members were courteous and helpful. An unexpected security deposit of $100 was required an oversight on my part which I realized after reading the print.

Nice hotel, good shopping available as well as eating establishments. Room was clean which I liked. I thought the room was big enough to have a couch added. Parking was good! Only drawback is know that you are near the airport and the planes start landing around 6am...so there will be no sleeping in. Otherwise good place to stay.

There was a long wait to check in due to computer issues. The young lady had to let us in the room because she couldn’t get room keys issued. Room 106 smelled musty. We purchased fabreeze and the person at the desk let us use some Lysol spray. Room lamps shade needs to be replaced

Earlier, we were told we could request a shuttle, so this situation was especially frustrating and unnecessary. I’d recommend arranging your own transportation to the airport to avoid the stress and risk of being late for your flight, especially if you’re traveling internationally.

Rooms were nice. Staff was good.

The room was very cleanv, but the register staff wasn't to friendly, not good customer services.

Parking is not safe

Someones car got stolen from the parking lot. I asked for extra pillows and was told they dont have any and housekeeping was gone. I was not able to sleep well because of the lack of extra pillows

It was nice stayed there back to back days