Fairfield Inn & Suites by Marriott Houston Brookhollow

I stayed here because I was having surgery next door. The staff was very friendly and helped me in every way possible to help after surgery. I would definitely stay here again if needed!

Very poor

Good

Exceptional

Did not use

Did not use

Exceptional

The room and building was very clean. The staff were nice and welcoming.

Hotel was exceptional and location 10 stars

The property was fine but one of the double beds had a huge stain on the sheet. Probably should be thrown away instead of still being used.

La señorita de la recepción fue excelentemente amable

We love your breakfast!

We love your breakfast!

Exceptional

Check in

The hotel is nice and the room was clean and comfortable, the breakfast was very good, varied and fresh.

FRiendly staff. The internet was spotty. OTher than that .... everything was great!

Great location, place, value! FRiendly staff. The internet was spotty. OTher than that .... everything was great!

Clean room . Everything

Muy recomendable muy limpio todo y muy hamables

Great overall stay!!!👍

Very good

The breakfast was great. Ennus, in Guest Services was AMAZING. She moved me because of my discomfort an the smell in the first room. She was very accommodating. I was around every location I needed to go. Minor issues such as a piece of hair in my shower in the first room and the air condition smell in there but that was easily resolved.

The breakfast was great. Ennus, in Guest Services was AMAZING. She moved me because of my discomfort an the smell in the first room. She was very accommodating. I was around every location I needed to go. Minor issues such as a piece of hair in my shower in the first room and the air condition smell in there but that was easily resolved.

Very good

Very good

Clean rooms and nice breakfast.

Booked a 4 night stay. Check In 1st room was dirty beds were not made trash from the prior guest was still all over and the smell was horried! Had to go back down and recived a new room that the beds made and no trash. Night Two arounf 10:00pm found a cochroach cliaming the shower curtin!! Killed it and took it down to the desk they did not have any other rooms. Gave my cell number for the GM to call me. NO CALL TO THE NUMBER GIVEN! OH a note in the system saying "I called the room and sent an email" NO CALL OR EMAIL. Could not sleep had to be a a traing first thing in the moring so as so I checked out and booked a new HOTEL!! STAY AWAY!!!!!!!

Exceptional

The internet was not working, everything was subpar.

It’s clean and the staff are courteous and friendly too. The breakfast on week days should reviewed to end by 10am as against 9am .

It’s clean and the staff are courteous and friendly too. The breakfast on week days should reviewed to end by 10am as against 9am .

Great property great staff

Clean property

The staff made my stay even better. Jaiden (front desk receptionist) was so professional, polite and knowledgeable. She greeted us with a smile each time she seen us and she asked if anything was needed. She's the BEST! I will definitely choose this hotel when for my next visit.

Everything was great. It was clean. Breakfast was nice and clean. The staff was helpful.

The breakfast was nice and the room was clean. However it was very loud and hard to sleep with the noise outside of the room

Great place for affordable price

All good

Facilities were nice, rooms were clean and smelled fresh, and the front desk associates were extremely friendly. Would recommend staying here if in the area.

The room was spotless, front desk was super friendly! The one suggestion I would make is putting at least two coffees in the room. The rooms only have one coffee and we always have to go and ask for more.

!

Felt safe

We stay here often. Very nice hotel.

Nice and clean facilities, cozy quiet suite, good mattress, decent breakfast.

Nobody came around with fresh towels.

The staff was great

Room was clean and staff was great

Everything was great from the staff to the clean room

Humidity odor in the room,the towels are very stiff and rough in your skin I like the breakfast.

The stay was good

Wonderful

Great place to stay

Clean

Great hotel

Power outage during stay and left without air or electricity and the hotel not wanting to provide compensation for such. Recommend investing in a quality generator for the business.

No coffee the whole trip, left my debit card, never returned

Great stay

Great one night stay

Great place to stay.

Great location

rooms have a wet or humid smell, noisey from traffic. nothing to rave about but also nothing enough to complain- just OK.

amazing

Everything was great. Breakfast is yummy. Bed is comfortable. Everything is clean. Staff is friendly. Hi Inez. We had a great stay.

The staff makes this property for sure as they were all friendly and helpful. Gym is excellent and clean. Bed was very comfortable and quiet for a good night’s rest. No food or alcohol is available after breakfast other than a snack shelf. Nothing is close enough to walk - no shopping - no dining - no sidewalks even to walk on.

New and very clean. The staff is very polite and it offers a good price value choice

Good

Property was close to my sisters home and easy to get to. Property is next to Hwy 290 and is loud at night. Above all about average

We never got any housekeeping services from the hotel staff during our stay. We checked in on the 20th of February. The next day I went to the front desk to ask if we could get a housekeeper to clean our room the staff at the front desk told me it would be the next day and I said okay. The next day one of the housekeeper lady came to my room and I was still in bed sleeping and I told her can u please come back I’m still sleeping, the lady said she doesn’t speak English and I said okay. Please come back later once again. I couldn’t go back to sleep so I left the room in case she comes back to clean the room. I came back to my room 4am in the morning my room wasn’t clean and it was the same way I left it. Nobody came to take out the trash the whole time I stayed at that hotel. And me being in a suite I thought it would make a difference, but it didn’t. I had to be putting my trash in plastic bags I took from my friend house. On Sunday I went to the front desk to talk to one of the staff that was there at the time which was the 23th of February. She was very unprofessional after I told her I haven’t gotten any housekeeper since I been here, and if she can send somebody to my roof to clean it and change my sheets. She told me the have a group coming in so they’ll be busy. So I told her I pay $970 for the room I’m in so what come the group that is coming in better than me? She lied and told me she will send somebody to my room and nobody went to my room.I don’t recommend the hotel

Functional for business travel.

Stayed at the hotel for two days without hot water. Management made no effort to communicate the situation.

Could have been a little cleaner, but not a bad place. Staff was friendly.

when i checked in I was asked if i needed house keeping???? I am staying 5 days and nights yes please.i was told they come every other day and that was fine. when they were supposed to come i went to my room and the only thing done was i got a new set of towels. i called the front desk and asked and was told oh they only do a refresh nothing else and was told they would be there on day 3. nothing and the phone call was made and was told they only come every other day. needless to say i got a new towel 1 time and no room service like trash removal or vaccum or anything. i had to go get toilet paper and what not myself.

Always a great stay!

Very nice room, no issues on our stay

Nice location. Room was clean and roomie.

I stayed in the hotel for three nights and asked for a light for my bathroom vanity and not a single person came to fix it. When I asked to just be switched to another room, they lied to me and said that they were sold out. Terrible service. On top of that, they never served breakfast one day. I won't stay again!!

Good

Only thing bad is, the internet was down the whole 3days we were there.

This hotel is pretty new. The property is well kept and the staff were very friendly. The complimentary breakfast was also great.

Hotel cancelled reservation due to no power. Reservation transferred to another hotel by Hotel.com. On arrival that hotel had been without power for days. What a mess! Called on my own to find rooms for my family. Made reservations at a hotel that was actually open for business with power.

Hotel was understaffed but excellent.

IT’s was quite, clean and the breakfast was great!

I come yearly its very nice and quiet

Hotel is very clean and nice. Staff were polite and breakfast is good too.

Had to change rooms. The toilet did not work in our room. Was very upset I was charged an extra 50.00 for each room on top of my booking charge for incidentals. Total of extra 100.00 in undisclosed fees.

Great experience!! Loved the convenience of this hotel location while simultaneously feeling private and safe. Lots of great parking lot lighting.

My stay was great ! The front desk was very kind ! The room was great n clean ! The location was good ! I had no problem with my stay ! I am def keeping this one in my faves ! Thank you so much.

Great value for the money

Looks better in person. Very nice & quiet. Rooms had a very humid feel to them, we were new to Texas so it was not expected but overall stay was great! Breakfast was simple but good!

Great staff, clean rooms, very quiet area, convenient for my travel

Very clean and quite

great deal - clean and nice property.

The staff was very nice and helpful. When we first entered the room, it looked nice and spacious, including the bathroom. But the ac/heat had a foul smell when we turned it on and didn't go away. Luckily we were able to crack the window and it had a screen. A plug in the ceiling and wall was falling out. And unfortunately, my daughter saw a roach in the bathroom on the evening of the second night. We had to check out early.

The stay was great! I would book this hotel again. The staff was extra nice, the hotel is new and clean, good amenities, big screen tv, good space in rooms, nice basic breakfast. More like a 3* instead of a 2* hotel! Awesome!

This is a very nice property at a very fair price. I returned from Vegas sick as heck and needed to hole up for a few days so as not to expose my family. I needed a clean quiet property and this fit the bill. My ONLY complaint: the bed could be firmer. As I spent 48 hours in it, I had a sore back as the mattress was too soft. Otherwise, a very nice property.

The hotel was nice and clean ..

Staff was friendly. Breakfast was great. Nice to know they offered oatmilk fot those that cannot tolerate dairy. Overall, everything was great.

Horrible breakfasy

Great property

The stay was fine nothing spectacular.

Rooms were spacious and comfortable.

I can always count on a nice stay when its a Fairfield/Marriot. Staff was super friendly and helpful with my extremely late check in due to a delayed flight. Would definitely stay here again :)

Thank you for a pleasant stay.

The hotel is super nice an descent, it feels modern and clean too. The breakfast was also fenomenal.

The property was nice, clean, and up to date. I would have preferred more breakfast options. We stayed over the weekend and it was the same breakfast meun both days. The staff was very friendly (front desk and the guy working the kitchen area). The hotel is not to far from downtown. It took us about 20 mins to get downtown without too much traffic. I would stay again.

The front desk clerk was super nice and friendly. She even changed our room when our room tv could not get basic channels. We would return.

The facilities are well kept, outstanding staff, quiet and comfortable stay. There are areas that could be improved but overall it is a great option when working around the area.

The property is very nice and kept very clean. Rooms were also very clean and bed was super comfortable. The rooms have a nice tv that has access to some apps and a good amount of channels on cable. Overall good experience.

Very clean an quiet staff was great

Place was great above. My expectations were definitely stay again.

Y el

Very friendly staff and clean facility. We had a great stay.

Nice and clean hotel. Quiet area. The staff very friendly. Breakfast not that good but ok. Pool needs better maintenance. Looks like a pond with green water.

Good

My first stay was quite enjoyable.

This is our first time and last one. So think twice if you will book Fairfield Inn. We requested to the manager the service and woww big surprise, he told us that they do not offer housekepping service :-(

During our four day stay, the one working elevator was never cleaned. There were dirty handprints/streaks and dripping food? stains all over the walls. The carpet was never vacuumed. The fitness room floor was filthy. I took one look at the floor and decided to skip my workout. The breakfast area was spotless. I’m not sure why other areas were so dirty. I hope management sees this review and fixes the problem.

Very nice hotel.

Hotel seemed new and was very clean. Quiet facility. Beds were comfy. Only issue was we wished the breakfast had protein (bacon/sausage) to go with the eggs. Wasn’t a big deal.