Extended Stay America Suites - Houston - Willowbrook - HWY 249

Woman in the lobby was horribly rude. Was antagonistic to my elderly mother.

There where roaches

The location was amazing and the staff was incredible The rooms smelled and had roaches, I had to change rooms because my first room got me sick i ended up changing hotels eventually due to the room cleanliness

Front Desk was very kind and helpful. Definitely would stay again!

Nice staff clean rooms cool air conditioning and plenty shops near

The lady at the front desk was nice.

The lady at the front desk was nice.

Nice side of town and in the vicinity of alot of places to eat and to enjoy your time

Good

They charge for everything wifi, pot and pans, phine calls, pets, room service to clean rooms only 2x monthly free

Location They charge for everything wifi, pot and pans, phine calls, pets, room service to clean rooms only 2x monthly free

The hotel was nice it smelled good and the bed was soft great stay for the price would stay here again

My room smelled terrible. I got there late in the evening, otherwise I would have asked for a different room or changed hotels.

Bad

That was the dirtiest inn I’ve ever seen. The first room was full of debris, dust and ROACHes on the floor and stinky. I didn’t accept the room and they changed it to another room but it was still stinking and there was some dust and debris on the floor but we didn’t have any other choice. It Is NOT BREAKFAST INCLUDED! The notorious fact is that they leave phony comments and rates with fake accounts with many same Indian names!!! Their rate was 7.6 but it must be 0. DO NOT BELIEVE that

Exceptional

Exceptional

This is the worst experience. The rooms smells like bbq, no front desk personnel available. Never again.

Nope. Smellled bad. Night staff was sweet and helpful. Overnight and morning staff were not so much.

The hotel smells bad. The front desk doesn’t open until 9:00 AM, and there is no breakfast available, even though breakfast was listed when I made the reservation.

Horrible!!!! Roaches, alcohol bottles, it was awful

Cool place for extended stays

Full fridge and freezer, great traveling with food High price

Full fridge and freezer, great traveling with food High price

Bad

Rude The manager

Rude The manager

Exceptional

There is absolutely nothing in the room. No shampoo, no conditioner, no bath gel. Only a thin bar of soap. It has a kitchen but has no utensils, no cups, no bowls, nothing. It is absolutely a room that is un-sanitized. It should be put out of business.

Very slow check-in process has front staff didn’t know how to check me in. Then my card didn’t work the next day

Staff

Nothing

Bad

Exceptional

Everything was great !!

Yes

Killed 2 roaches and squished numerous fleas. Floor was sticky. No breakfast, as indicated on the website. No ice machine, they said to use the ice trays in the freezer. Fully stocked kitchens required a purchase of the "fully stocked" part of it. Thought it was going to be a great fit while welcoming another grandchild, but NOPE!!

Great

It was great experience

Everything was exceptional

The stay was great!!

Everything Nothing

Great

Superb

I have never stayed anywhere and the staff has been this nice the manager Amy was very professional and extremely nice and helpful and so were the other staff they made us feel very welcomed and I appreciate

Claimed they had breakfast very disappointed

When I arrived, I notice a stinch that was not so pleasant and when I entered my room I saw a roach in my room, and when I was about to fall asleep the same roach went into my but

Staff was very friendly

Just ok,

Great

👍

Staff was courteous and check in was easy. Room could have been cleaned better.

Great

Me and fiancé enjoyed our lil getaway and will be back soon

Place smells bad , staff could use improvement!

Clean rooms , friendly staff

Very clean and pleasant staff very helpful

The room smelled like they swept it with pee in some areas. The 500 number number you are suppossed to call is never answered. The fact it doesn't have front desk all time is terrible. Staying away from it as much as I can.

No me hospedé y me están cobrando

My last post was made under a FALSE assumption. The two ladies at the front who i spoke so kindly about ended up being more fake than a 3 dollar bill! 2 faced and all! DONT FALL FOR THE FAKE SMILES AND FAKE CONCERN!

NO COMPLAINTS

first and foremost, the two ladies at the desk Amy and Lourdes are the most phenomenal women working here. They have been so understanding, patient, caring, respectful and just overall have provided the BEST customer service EVER! I have absolutely NO complaints about staying at this hotel with my two boys.

DO NOT STAY HERE! DON’T DO IT!!! By far the dirtiest place I’ve ever been to. Did not feel safe staying. I left immediately!!

Great

Safe walkable

The room fit my needs. It could use grab bars, since I am a senior. The only complaint I have is that you need a regular pest terminator. I saw two small roaches during my stay. Same thing with your property in Fort Lauderdale. I only saw one that time three weeks ago.

Great manager

It was good just for the night

Booked online and paid only to show up and they have the lobby closed early and no one to come check in despite having after hour call lines. No one was available. Completely unacceptable and will never boom with extended stay in life.

Great people keep up the great hard work

Everything a peace of mind

Staff and manger go above and beyond

The whole staff will go above and beyond

Love the living staybl

somebody break in my truck break off my windows

The manager in the office is bery unprofessional and very messy she called the police for no reason and then apologies after the fact refund our money then tried to reverse it and couldn't messed everything up and she been trying to charge my card everyday so i think she got my card info because i booked on Expedia so now i have to get a new card she copied my credit card information

Great place to rest, great place to make temp home

Any problems or issue Amy always takes care of us every time. This place over all has been wonderful with us.

Safe

The staff was so friendly and they really keep everything clean!!! I have been to so many places where they cant even get the basic cleaning down, but not this place! They really make you feel welcomed definitely will stay again!

Staff was nice and accommodating. Great place if traveling with pet.

Loved it

Poor service was waiting two to get checked in

This hotel met all my needs.

This hotel had everything I needed.

I was here for a month an they wouldn’t clean the room even once

Lovely location. Access to rhe mall and some many dining options around. The hotel staff were very friendly. Definitely worth my money

;)

I loved sia he was soooo nice and friendly

Nice location to shopping and food. The staff were very welcoming! I"ll stay here definitely again!

Muy bien

Trucker stop

So bad

not a good one as per my experience

AAA for the price don't expect amenities but clean room

It was clean , quiet and secured.

Room was very hot! Air did not want to work

There was s lot of homeless and people sleeping in cars. Busted cars wotb broken windows ect

Terrible property, they charge you a pet fee of $25 each, a strong smell of cigarettes and marijuana throughout the property and in its outside areas, I booked a non-smoking room and inside the room the smell of cigarettes was horrible in the rooms. sheets and towels, plus cockroaches all over the room, don't book here if you don't want to have a bad time

I always stay here when I'm in Houston. Last evening, I ran to my car and realized I had forgotten my room key, so I propped the door and within 30seconds a very loud alarm and a flashing light went off! You cannot prop the doors here and that is an incredible safety measure I didn't even know existed here. Just one more reason this hotel is great!

It was a nice place to stay and had a good size refrigerator for extended stay.

The property had no power when i arrived and did not know when the power would be restored.

Dirty , non smoking rooms smell so bad I had to ask to change the room twice because it smells weed ! Not a family friendly hotel

smelled really old, no ice machine, bed was really hard

Stained and dirty linens. Very noisy. Neighboring room had 4 dogs. No real oversight of facility.

I needed a hotel since I lost power and couldn’t stand the heat anymore. The hotel is older and can use some improvements, but my room was clean and had all the essentials. And most importantly cold AC. Overall, I wouldn’t pick it for a luxury vacation, but it was safe and clean and just what I needed. Plus, dog friendly with plenty of grass around the property.

We have stayed here so many times it feels like home. Always clean and quiet and good coffee in the morning! The staff is always so friendly and welcoming. Right on the interstate and toll road….

Check-in was easy and fast. Room was average and clean. But you can hear people talking and walking all night long. Feel like I was at a basketball game and my team was losing.

The staff is very accommodating and helpful. Particularly Esmeralda and Diana and I love the breakfast in the morning especially the oatmeal and the chocolate muffins. Oh boy are they great!! — Christian (CJ)

I arrived and checked in. I was given the key to a room that was filled nearly to the ceiling with either supplies or someone’s belongings. The man at the reception counter assisted in looking for a replacement room. I was told to follow him and when we arrived the room was locked and he couldn’t get in. Then he proceeded to look for a third room but this time checked on his own. At this point I was pretty tired and was checking in close to 10pm so that’s why I didn’t leave. The carpet had blood stains and there was at lease 1 roach. The towels were dingy as well. I know that housekeeping cleaned the room, made the bed, and took out the trash but beyond that this was the most dissatisfying experience I have ever had at a hotel in my life. I did also tell the property my experience before leaving.

I had to wait for ten minutes before the receptionist opened the front door. On Expedia, it said that there is free breakfast but there was no breakfast.

We always enjoy staying here! The staff is friendly and the hotel is clean and so quiet. This is, however, our second stay with no morning coffee in the lobby as advertised, but we will continue to stay here. Very affordable and safe.

Roaches

This hotel is always a great, affordable place to stay! It's safe, clean, affordable, quiet and close to 249 and the Beltway with Willowbrook Mall around the corner and many great restaurants!

Probably the nicest extended stay I've stayed in and I've stayed at many

Great

I liked the rooms , ac and the staff that checked us in but on my way out when I was about to ask a question the Hispanic lady at the front yelled at me saying to wait a min she’s busy , so I walked out. She don’t need to working there if she can’t handle 1 questions with 1 other person in line.

Thanks

Staff was very friendly the property around it did not feel inviting or safe

The place needs some air fresheners inside the rooms and also the place is too muggy and humid on the inside. My allergies started to act up when i got in the room