Extended Stay America Suites Houston Northwest Hwy 290

Superb

Found this stop at last minute after a very long road trip. The staff was friendly, however the rooms were DISGUSTING and smelled like vinegar and feet😭. I found two roaches in the bathtub. The outlets didn’t work well. Just really needs to be remodeled and cleaned very well.

Bad

Pleasant

Exceptional

I thought the price is reasonable Lie on me for no reason just asking God to bless everyone on that property. They banned me because they didn’t have a room available and nothing was done about it.

The hotel itself is nice. The building in the layout and access. Is welll thought out. Staff was not very polite and seemed to have a bad attitude. The lobby was dirty. Elevator was dirty in the bathroom in our room was dirty.

Nothing My booking was confirmed and then I get a call from the hotel saying they have no rooms available and I never got a refund.

Service

Nothing Marina seemed friendly but now it seems like it was a front to have a free room to rent out but still able to keep my money even after me checking out. Booking.com(Luis) contacted extended stay and spoke with the front desk agent that said they will cancel it, but the manager wasn’t there and they have to do it and that was on a Saturday, July 10. So I waited till Monday July 13 spoke with Ziad(booking.com) and asked what was the holdup he stated that he will send another email to the property and give them 48 hours to respond. Now today, I received a response back from Booking.com that the property never responded. They advised that I could contact the property. I contacted the property and spoke with Michael from guest relations who said he’s sending another email to the property and they have 48 hours to respond. I asked why do I have to wait another 48 hours and he basically said that’s what they do and then when I tried to record the call and repeat and ask him his name which is Michael. He disconnected the call and said it couldn’t be recorded so it seems like they’re trying to keep the money for the reservation that I only stated that three from after 3 PM two 6:57 PM and checked out. Also this property gives pest control service once a week so that means they know that they have a problem with roaches. Upon arrival 7 to 8 roaches dead in the kitchen, complained to front desk agent Marina and she stated she would have housekeeping clean it. Then she offered another room I asked her does it have roaches and she said she didn’t know but once she had found that I placed stuff in the fridge of the room we was in she stated they were overbooked already because of the World Cup was arriving that weekend. After the house keeping cleaned the roaches up. I went outside to my car and my kids called me and sent videos of multiple roaches appearing again in the kitchen. I came back up to the hotel room and more roaches kept coming out and running around in the kitchen and going under the fridge. I contacted the front desk again and said I would like to cancel the reservation and Marina said I had to cancel it thru booking.com which I attempted to do and they stated on the site it could take up to 24 hrs and I contacted the front desk and she advised that since it can take that time frame then if I stayed they would deny the cancellation and so I should go ahead and check out. So me and my kids grabbed our stuff and put it in the car and I went to check out with Marina. She was not able to provide me with any receipt so I was only to confirm I checked out at 6:57pm.

Nothing Marina seemed friendly but now it seems like it was a front to have a free room to rent out but still able to keep my money even after me checking out. Booking.com(Luis) contacted extended stay and spoke with the front desk agent that said they will cancel it, but the manager wasn’t there and they have to do it and that was on a Saturday, July 10. So I waited till Monday July 13 spoke with Ziad(booking.com) and asked what was the holdup he stated that he will send another email to the property and give them 48 hours to respond. Now today, I received a response back from Booking.com that the property never responded. They advised that I could contact the property. I contacted the property and spoke with Michael from guest relations who said he’s sending another email to the property and they have 48 hours to respond. I asked why do I have to wait another 48 hours and he basically said that’s what they do and then when I tried to record the call and repeat and ask him his name which is Michael. He disconnected the call and said it couldn’t be recorded so it seems like they’re trying to keep the money for the reservation that I only stated that three from after 3 PM two 6:57 PM and checked out. Also this property gives pest control service once a week so that means they know that they have a problem with roaches. Upon arrival 7 to 8 roaches dead in the kitchen, complained to front desk agent Marina and she stated she would have housekeeping clean it. Then she offered another room I asked her does it have roaches and she said she didn’t know but once she had found that I placed stuff in the fridge of the room we was in she stated they were overbooked already because of the World Cup was arriving that weekend. After the house keeping cleaned the roaches up. I went outside to my car and my kids called me and sent videos of multiple roaches appearing again in the kitchen. I came back up to the hotel room and more roaches kept coming out and running around in the kitchen and going under the fridge. I contacted the front desk again and said I would like to cancel the reservation and Marina said I had to cancel it thru booking.com which I attempted to do and they stated on the site it could take up to 24 hrs and I contacted the front desk and she advised that since it can take that time frame then if I stayed they would deny the cancellation and so I should go ahead and check out. So me and my kids grabbed our stuff and put it in the car and I went to check out with Marina. She was not able to provide me with any receipt so I was only to confirm I checked out at 6:57pm.

There are cockroaches

There are cockroaches

I had to cancel this property because of the condition of the rooms horrible Booking

I had to cancel this property because of the condition of the rooms horrible Booking

Bad

Excellent staff

Location There were so many roaches and rude staff when we complained.

Location There were so many roaches and rude staff when we complained.

Nothing It had roaches and other bugs all over the room. Outdated furniture and appliances.

Nothing It had roaches and other bugs all over the room. Outdated furniture and appliances.

Wonderful!

Everything was great

Exceptional

Bad

we checked out early. We’re trying to get our money back for the last three days because of the roaches and the nastiness of the rooms. They said they’re waiting on the manager so they can get the code for the refund.

Great prices...nice staff

Okay

Hotel staff was amazing. I would definitely stay there again.

Found out upon arrival that the elevator was broken and we were on the 3rd floor. Accepted it, but then we were assigned to a room that already had a couple in it. Just so happened that the clerk who checked us in came up the stairs as we were going to talk to her. Said she didn’t know the room she assigned us to had someone there. Gave us the room next door. Room was clean; however the room, hallway, and stairwell all smelled like dog pee. Constant flow of people going in and out (room was right by the stairs). People hanging out all around the property.

I booked a room about 3 weeks early and the MORNING OF my check in they called me saying they were overbooked and had no room for me. Bad service.

It was bad first of all the elevator didn't work than heading up the stairs the exit door was wide open. Next the hallway smells like smoke (drugs) walking down the hallway you can hear females talking loudly the room smelled bad didn't stay I left there asked for a refund

Great staff. Room ideas the disappointment, no hot water and seen a few bugs

Nice staff

Room clean and spacious. However, lots of small roaches came out at night in the kitchen area. Security guard outside parking lot is strongly recommended.

David at the front desk was pretty dope and I checked in having a BAAAAAD day with so much going on. Great customer service goes a long way. Room was neat and clean and the accommodations were spot on in a pinch. Great price point for sure.

Fleas & roaches. No cooking equipment available. No chairs available to eat at the table.

Great place for my family until apartment gets ready

Quiet and peaceful

Family friendly

Roaches! Don’t go here

I enjoyed my stay at the staff was friendly and great service full hospitality. Can't wait to come back for a week stay in a mth or two. Thank you.

There no room available and i called about my money back and u all didn't pick up the phone at all

Toilets didn’t work. No hot water. No pool operational. No wifi and the roof was leaking No bfast. And it smelled really bad. Very unhygienic and unsafe. Horrible experience do not go!!!

Room was nasty, smells horrible, can’t sleep so we decided to leave early morning, we rented for 2 nights and used only hours. Worst experience ever

The phones and wifi didn’t work and it took hours before someone showed up to the front desk but still provided no assistance

I found blood on my sheets and a roach in my room. I have a video of both. At check in there was no one attending the front desk. When attempting to resolve the issue with the roaches, the manager couldn’t be find for two hours.

Great hotel

The staff was very friendly and helpful when needed. The room had roaches pretty bad and the hallway and room smelled bad.

Roaches in our room. Management would not compensate us for the room.

Bad smell since you arrive, the rooms with terrible carpet no wifi working in rooms, never came to clean room. Really bad expirience

The pillows were flat,sheets were stained,It was just pitiful. Its just somewhere to lay your head. The staff was really friendly though. So i didn't take it out on them

My first time riding greyhound, it's been excellent!

When I arrived at the property I was unable to get into the lobby. Check in was quick. The room was ok but I noticed on the second night there was a roach in the bathroom and in the kitchen area.

I was very disappointed that in my 2 night stay there was no housekeeping and there was alot of roaches. I used this hotel prior and it was nothing like this time. :(

There was a terrible smell in the hallways and Small roaches in the kitchen and bathroom area

The room was not available at 6pm day of and was asked to wait additional 15 mins for room to be prepared. Upon walking into room trash was not taken from prior occupant.

It’s in a decent location.

Nice

Never book through Expedia again

It' was horrible no running running. And no telephone last but not least my girl friend as hit emfhrj5u

The bad is comfortable, but the wifi is very unstable even you paid for the Premium use!!

The room had roaches

Clean, no thrill or frills. Friendly, courteous, very helpful late night front desk staff. Thankful for last minute availability!

What i liked, room with a kitchen for a reasonable price. First time using this establishment... will be looking for this brand in other areas of my travels...there is nothing fancy, which i like

Staff friendly and greeted when walked in. The hotel was clean.The only problem that need to pick The trash up in hallways that people leave The room didn't have a microwave for a 2 days had to call a couple of times for it bathroom big. The icebox was cold. Will be staying again

The actual stay itself served his purpose for the evacuation of the bad weather that was coming. First the air conditioning did not work enough to keep the whole room cool during the course of the day secondly only half of the stove worked so we were only able to use two of the burners and not all four thirdly the towel rack in the bathroom came down we reported it to the front desk the next day the repairman came up claims he was going to fix it said he was leaving to go get his said he was leaving to go get his tools but he never returned to do the repair

I can say a lot about this place it is very much good to be at as far as the surroundings and it's really convenient.

Would definitely stay here again if I’m in the area.

I booked through expedia for 1 night. When. I checked in, the lady at the front desk charged me two $54 transactions in error. Leaving me with 74 cents in my bank account. The next day i spoke to the manager and told her the fees were still there. All she could say aas that she cancelled it.even though i had 0 money, no where to stay, and no food, she told me to leave and figure it iut on my own. It was their error ans i got stuck eith being hungry.

Good stay. Outdated appliances and cookware.

Very nice place would recommend to any family that is traveling

Thank you for your hospitality. I arrived hours ahead of my check in time, and the guy says that's ok ill get you taken care of ...and he did...he was very courteous...the room was clean and the bed was comfortable. Thanks again.

Really like this hotel it’s clean and staff are great!

They had great customer service. Really friendly will definitely be going back.

I so enjoyed my stay. I wasn't expecting a Suite. I was just anticipating a room, but it was cut out like an apt.

I was very impress with the property it was clean and room was spacious I will return

I like that u can have the guest over without being harassed

Need remodeling, smelled like a ashtray in the room

The TV volume didn't work and my room was too cold

Got a free upgrade on the room two beds and a sleeper sofa

Hope don’t get charge for this night because when we got there wasn’t any room available and staff members weren’t helpful or nice

Nothing good to say it was horrible!! No breakfast, a non-smoking room smell like weed.

HORRIBLE

The staff there are wonderful! So helpful. They go above and beyond to make one feel at home. Boys there for a 3 month stay for work. Beds very comfortable and even tho by highway noise not a bother. The only negative if I had to find one .. the gym equipment is not functional. Has laundry facility on site. Easy access to all kinds of food and shopping within one circuit without getting on the crazy highway. Safe area. Folks staying there are very friendly. So if you are looking for a long term stay choose this place! Join the rewards program and get special pricing. I am a mom who found this place for my son for summer Internship. It's perfect for college kido.

The suite was nicely laid out. Had a big kitchen , full fridge. The problem was, I was bitten all over my legs by some kind of bug, most likely fleas. There is no maid service unless you stay 7 or more days, which would have been nice to know. Overall, the room was excellent if the fleas didn't eat me alive.

It was ok.

I had to keep asking for towels because he room was cleaned(supposedly) and there were no clean towels in the room. I also left a brand new robe and when I went back for it I was told that I didnt leave it. I guess housekeeping got a brand new robe and never reported it.

The lady working the desk was rude. When I first got there their was a black gentleman that open the door for me as I came in . I believe she thought we was together. He kept walking while I went to the desk and she yelled at him to stop . Made him say his name and pull out his room key. Then she came back to me and ask me “ what do you want “ . I said my name and said it was my first time here and she changed her whole persona . She tried to be nice and friendly after that but it was some more gentleman’s that just walked by (white) and she didn’t say nothing just looked at them and went back to talking to her kids . Her kids was there and very loud . As I was filling out my paper work. It was a nice stay but that really stuck with me . I will stay at extended stay again but not this location.

Hotel was dirty and room smelled like cigarettes. Sheet and pillowcases smelled like cigarettes. I will never stay here again

The room was Disgusting and they were body hair is in the bed and it smelled horrible

Front door is broken and open 24/7 there are frequently undesirables lounging in the lobby. Seems unsafe

The room didn’t receive maintanance service in one week

The hotel had many people that lived there. The halls were dirty. There were kids running the halls. The trash was overflowed and terrible smell. Although my room was decent the cleaning staff did not do a good job of cleaning.

The entire hallway stunk of something awful. Then when I entered the room it damn near brought me to me knees it was soo bad. Graffitti all over the walls.

This was nice place to stay. The room was spacious and clean. It was a great price for a quality room.

Everything was good except I was in a room the first night and the trash had not been taken out and there were no towels in the bathroom and I didn't get get any until 1 am. The air was also not working properly. I was finally moved to another room the next night.

Only complaint is no trash cans were available in the room.

Obviously they do not clean their rooms thoroughly. Make sure you check UNDER you bed for USED condoms!!! No trash can I’m the room. Just filthy!! I’m almost certain my sheets were dirty as well. I may go get a tetanus shot!

I love it

Nice location near stores, for shopping, and much more like a home away from home. They need a new manager at the location. Check your room before you move in for cleanliness...

Amazing

I saw a cockroach in the bathroom,

Fantastic service, nice room. There is construction in the area, but the hotel is not in control of that. I will stay here every time I come to Houston on business. I felt safe and I was able to take my coffee and granola bar to go. It was awesome!

Spent one night and the bed was not comfortable and my wife got stung by something.

nice and clean room close to office

I’ve been in another Extended Stay América location before, but this one location was pretty good, staff was friendly , the only bad thing was some children playing onto elevator areas, what can be little bit awkward for people doesn’t like too much noise

Very professional, friendly and polite. Knew their job each and everyone I had a question for. Only thing is I did like that state we visited. Hope you guys are all over the world.

When we checked in and got to our room, the room had not been cleaned. We were assigned a bigger room, free of charge, so no big complaints. We were just in a hurry to get checked in because we had somewhere to be shortly after. Desk attendant was nice. Breakfast shouldn’t really be called “breakfast”, if that’s what it is. They only had granola bars, muffins and juice.

Totally unprepared! Neighborhood is bad enough that lobby door is kept locked at all times. Breakfast was almost nonexistent - a few granola bars, prepackaged muffins and instant oatmeal with coffee. I will not go back. Only stayed as I did not know area and was afraid I would not find better unless I want downtown. Was not even comfortable to go out to restaurant for meals. Stopped once at Subway down the street and had to get them to unlock door for me to go in.

Great service from the overnight front desk staff. Did not expect such a spacious and clean room. Will be returning again.

The rooms are laid out very nice. Upon checking in, the front desk clerk was very nice , however other staff had informed her that all rooms were clean and she put myself and another person into rooms but when we checked both rooms had never been cleaned, like all day. I was tired and disappointed that I had to go back down stairs to get another room. I feel bad for the clerk as it was not her fault. The other I entered smelled bad until I turned on the AC. Hollister rd was being worked on and soon to close so it was inconvenient to get around the area

Okay

The construction on Hwy made it difficult to get location but I feel stay was very relaxing and comfortable 😊

It was okay...

The room was ok..but when I go to check in. Lady at the service desk gave me a key to a room that someone was in..lol

No ice machine available, vending machines out of service, no blankets on one of our beds, breakfast was a joke granola bars and bad coffee.

It was very pleasant they made us feel welcome even though we didn’t catch breakfast.

I thought the stay was comfortable. I enjoyed my stay.

Worked out well. Convenient for my purpose.Needs a upgrade soon because it's getting worn down.