Extended Stay America Suites Houston Med Ctr Greenway Plaza

Good value, good location, clean and easy parking

We had to wait 45 minutes for our room, even though it was past the check in time. They cleaned it while we were waiting.

rude management and did not like climbing over mattresses and construction debris.

The room and bed were mediocre. The bathroom was gross!!! Please please have staff actually clean up after themselves. There was hair on the bathtub wall, floor, counter top and on the toilet! I luckily bring Clorox wipes with me when I travel. There was drywall crumbles on all the hand towels and one of the bath towels was visibly soiled. The elevator was SCARY. I went down close to 9:20 I. The morning for coffee and she was already cleaning up. I felt like an inconvenience because she stood there and watched while I made myself coffee. I went to throw away the stirrer I used and turned back around to get a granola bar and the whole cart was gone. Sheesh. I honestly thought this would have been a better place because it was in a nicer neighborhood. I’ll stay somewhere else next time

Bookings.com Room was very clean

Dirty, run down, paper thin walls, a kitchen with no items at all, furniture randomly placed in the middle of hallways and stairwells

Everything was clean. Staff was amazing and parking was easy

The advertisements read that the rooms would contain pots, pans and utensils for making and eating food in the kitchenette and there were none. The staff was rude and non-attentive and the establishment was infested with roaches. I advise anyone thinking about staying here to think twice.

It was very muggy . The room was stinking with mold smell

There were some good things about this property: it was reasonably clean, very convenient. When we checked in, it was apparent some sort of plumbing issue was going on - on one of the floors. The front desk manager was not gracious at all, didn’t explain what was happening or why we had to wait 15 minutes with no one at the front desk(literally, no one). No bathroom in the lobby, by the way, so don’t look. The type of room we requested was not available. I guess this had something to do with the plumbing crisis. The “free breakfast“ was a joke. A handful of dry, terrible muffins, and a coffee pot. We discourage other travelers from using this property. Unless you’re into terrible service!

Everything was very dated and worn out. The room smelled of old cigar smoke and the bathroom had its own nasty smell, all of which Lysol was no help at all. All items such as coffee pot, cooking and dining utensils were at the front desk so you had to go ask for them. Free breakfast was only coffee as far as I could tell. There was no hot water for our morning shower. We purchased the travel insurance but reading all of their terms it wouldn’t have mattered so in the future I will book direct so I will have better recourse in these instances.

Great staff! Very helpful.

I like that Danny was very kind and helpful for our stay, I also appreciated the kitchen in our room it made our stay comfortable!

The smoke alarm was hanging from the ceiling, the walls are paper thin so you hear everything around and above. The curtains did not cover the windows and it was like daylight 24/7. There was grease drainage going down the wall behind the microwave. The faucet in the bathtub was barely hanging on, poor water pressure and like warm water. Sheets felt like burlap

The A/C unit in the room did not work properly so the room never cooled down.

Stayed 3 nights and hang the sign on handle “refresh my room” but no one helped cleaning . Sona room is not working . Swimming pool need more light.

Great choice for easy access to Texas Medical Center. You have to bring your own plates, knives, forks, pots and glasses if you want to really use the kitchenette. Very nice staff, good value for the money.

Confortable room, clean bathroom and good location

The smell of marijuana in the hallway

Nice and clean No Ice available anywhere. No coffee in rooms.

Vending machine was almost empty. Soda machine was broken. COCKROACHES IN OUR ROOM!

friendly staff, rooms a bit outdated, but fair for the price. Easy 10 min drive to NRG stadium

Very nice

Everything was great

Needs a Deep cleaning and updating all the room furniture. Very old!

The hotel is in a great location and was convenient for our journey. However, the cleanliness of the room, especially the bathroom, could have been better. The lift was slow, and there was an unusual smell in the lobby. Overall, an acceptable stay, but there is room for improvement

It was clean but was undergoing remodeling N/A

The elevator was out the entire time I was there. They were fully booked the first night I was there and my bathroom smelled light a dead rotting rat. I got moved the next day. I have stayed here twice before for a conference but I won’t next year.

It was bad ! Ac did not work . Smell worse than jail . Never again

i did not stay here idk why these charged me

Not in a good place

Very convenient

Called me and told me they were overbooked. Still charged me. Have to cancel charge on my credit card!

Definitely not like the other Extended Stay I stayed in the past. Property was run down, smelled bad, elevators were bad and there was nothing that said that they were remodeling on the reservations.

The hotel is in process of renovations with elevator, not working and appliances all over the hallways. Some plugs didn’t work either.

I was ever disappointed upon arrival. I knew before entering the building what I was about to face. The room was clean but I can tell the building was old based on the smell, the hall carpets, the appliances along with the tub. Let me not forget the elevator was down for sure per reviews I found and read during my stay. By the way, the worker told the coach that night, May 1, 2026 that the elevator was down and it will be up the next day; elevator was still down up until that Sunday.

I didn’t like nothing about I didn’t like nothing about this property

Staff were excellent and supportive as I needed to stay an extra hour and they accommodated my request. However, the room smelled cigarettes and felt dirty. Its also a very noisy place and someone who is sensitive to noise can find it difficult to sleep.

The elevator was broken the entire time. The hallways carpet cleaner/deodorizer smell was overwhelming. Dead roach found. No bathroom space for cosmetic case & make up bag except for back of toilet. Did not realize the hotel faced a major interstate - highway noise was constant. Low wattage light bulbs. Breakfast was appreciated - especially the coffee - but healthier choices would be appreciated than empty calorie muffins and nutri-grain bars.

The lobby looked like they were doing construction, cause there was plaster on the floor. The elevator had a sign on it that it was out of order. The staff person assured me that the elevated works because my room was on the third floor got to my room. the room was filthy. The refrigerator would not open. I had medication that needed to be refrigerated. Tried to call down to the front desk, the phone did not work went back downstairs and demanded to be checked out and to receive a refund. The staff person process the request so I’m asking Expedia to process my refund because of the condition of the hotel.

It was mistake I have been selected for the staying

todo el pasillo huele a marihuana se fue la luz dos veces

No words to say!, in construction with clients,

yes

The staff was amazing, but there is only so much they can do. This place is a hazard tub and sinks not draining, old sheets with worn thin spots,elevators not working, homeless people I could go on and on. They told my sister she could use the elevator and she got stuck on it. They should shut down while renovating. It is unfair to the clients.

Loud. Noisy. Smelled.

Location Run down-elevator broken, bath tub had rusted and broken drain

The location was very good The elevator was broken, the upgraded remodeling felt like cheap material was used.

Booked because I needed a last minute place to stay. Elevator was not working. I had to lug my bags up to the third floor.

Room was mediocre. Kitchette wasn’t already stocked with glassware, silverware, etc. you had to “order” a package to receive those items in your room. Room was clean. Bathtub/shower drain cap was not attached to drain. Shower had very low water pressure & had a very very uneven spray. Elevator was out of order my whole stay, 3 days, 2 nights. Breakfast was near nonexistent. It was a “grab & go” breakfast is what they called it, coffee, 2 prepackage muffin choices & I think a multigrain bar. Yes, that’s was was offered as their breakfast. Front desk clerk was never at desk. Only saw a front desk person when I or someone else was checking in. No front desk clerk was at desk at any other time of me going in and out of hotel. That made me feel very unsafe. However, hotel is close to dining, shopping & entertainment. Location was the best part of this hotel.

I was on the 3rd floor and the elevator was out of service. I checked into this room, looked around, pulled the sheets back, then immediately checked out. The room was filthy and reeked of cigarette smoke. There was what looked like body fluid on the mattress protector and what appeared to be a pubic hair on the wall in the bathroom. I’m waiting to see if I’m going to get at least one night of my prepaid stay refunded.

Elevator out of order

Very decent accommodations. I requested a handicapped room and they were going to put us on the third floor. And the elevator was not functioning. That was impossible for my wife and I. We were put in a non-handicapped room that created very uncomfortable situations. I cannot see ever placing mobility handicapped people on anything but the first floor.

Noisy people.staying in there

This location does not have a working elevator, and it has not worked for at least a month because I stayed here about a month ago and it was not working. And is still not working

Amazing service

This hotel was a bit of a mixed experience. The overall property felt dated, and cleanliness could definitely use some improvement—it didn’t give the freshest impression. That said, the beds were surprisingly comfortable, easily the highlight of the stay. If they put some effort into updating and deep cleaning the place, it could be a much better experience.

Not TV remote control finding

The staff was friendly, and gave us the ability to check in. I called multiple times to confirm and they were very helpful at letting us check into one of our rooms early. We found a lizard in one of the rooms. Coming back into the room there was a lizard on one of the pillows... Also, the bathroom shower didn't drain from the showers. There was over a foot of water that stayed in the shower for 8+ hours while we were gone.

no one around during check out, elevator was out of service, no coffee pot in the room and breakfast was false advertisement.

N/A

parcking are was ok

Got stuck in elevator, room didn't want to open using my key then they didn't want to switch my room i asked to speak to the manager he did not want to talk me rooms smelled weird over allb just a very bad experience

The tv didn't work I talked to the person on the front desk and he said he would come see about it and he didn't come. This morning I started to take a shower and tried to adjust the temperature and it quickly went to all hot and would not come down. I called the front desk and was told there was nothing they could do about it. I think I should get a refund of some amount.

Na

Terrible I had to leave i could not stay . They still charged me.

The trash was not empty when arrived at the room and the area was not the safest.

Great stay quiet property been here several times

Staff was nice. Room was ok but mattress was too hard. Not enough pillows we only had 3 total we like at least 2 each. No hair dryer either.

No ice machine to small of a TV for the room

Elevator was out of order. Had to walk up to the third floor with luggage. Room had a funny smell. There was no hot water for a shower.

I flew into Houston with my family for the Rodeo (March 14–17), expecting a convenient stay, but this hotel was a nightmare from the moment we pulled up. The Grounds: The exterior was a mess with trash scattered everywhere. It felt completely neglected. The Smell: As soon as we stepped inside, we were hit with a heavy, stale stench of cigarette smoke. Accessibility Fail: We booked two rooms, one of which was on an upper floor. We quickly discovered the elevator was out of order. This was a dealbreaker for us, as one member of our party has ambulatory issues and cannot navigate stairs. To the manager’s credit (at the time), they acknowledged the situation and agreed to cancel our entire reservation and issue a full refund so we could find accommodations elsewhere. We left and checked into a different hotel. The Real Issue: It is now March 18th, and not only has the refund not been processed, but we were charged full price for a stay we didn't even use. I have been passed around the customer service loop with zero resolution. They agree to things in person but don't follow through once you’re out the door. Save yourself the headache and the money—do not bother staying here.

The elevator was broken had to walk up and down stairs...the bath water was 1 temperature and that was just very hot , not hot ,very hot ..the breakfast was a cereal bar and warm water coffee.....the room was ok

Everything

Plenty of parking Elevator was broken, my non-smoking room smelled terribly of cigarettes, furniture was broken, bed was very uncomfortable

Location was fine but upon arrival of my 5 night stay the elevator was broken and my room was on the 3rd floor. I had my 4 year old and 70 year old handicap mother with me for the stay and the hotel had no way of accommodating us for this inconvenience. Also, the floors in the room were sticky from whatever they mopped with and the room always felt very humid.

Long wait to check in. Nobody was there. Nobody was there for check out. After waiting for a while, we just left the key cards over the counter and left. Be aware when they say breakfast is included is just a muffin and a cereal bar on the go. Sticky floors on the room.

Surprisingly, there is a wonderful restaurant for dinner, within a close walking distance. It is The Hobbit Cafe. You must try it out too. We will use the Extended Stay again. We appreciated the location to our destination, the cleanliness, and the best price available for miles and miles.

We arrived to check in. We were immediately notified that our room as on the second floor and the elevator was out of order. The room was just ok, definitely acceptable for a place to sleep for one night. I would not have stayed if we needed more than that. Upon check out, there were police in the parking lot assisting some men whose vehicle was vandalized and robbed the night before.

Good location

They had no lobby, they brought two plastic chairs for us to sit in to wait for our room to get ready, the elevator was out of service,, the furniture look like garage sale. it was mixed and match. it appeared they were working on the ceiling in the so-called lobby and the fire detector had been removed. The rating they had online was a 7.2, which should be no more than a three if you're comparing it to other hotels.

The staff were friendly and helpful. The room was clean but the bathroom fittings were very worn and the bathtub was scratched and stained. There was an unfortunate undernote of weed in the corridor, not completely hidden by air freshener.

The biggest problem was the air freshner that apparently was being dispensed through the ac system and therefore could barely be controlled. For anyone with allergies or sensitivity to odors, beware. Also, don't count on getting anything in the complimentary breakfast except coffee, tea and packaged muffins. No juice.

Elevator did not “work”; only staff could use it. Had to climb 3 flights of stairs with a toddler and luggage.

Needs deep cleaning and better service

Not clean , very unsafe

The room and hallways were very clean. The ac worked great. The only real issue was the elevator was broken. I am here for treatments and stayed in the second floor so it was not terrible, but if I had been any higher, it would be an issue.

Elevator broken, hotel stinks, room stinks didn’t even stay the whole night

A

The property room was run down, no dishes in the room, frequently smelled like marijuana, elevator was broken and we were on the 3rd floor, low water pressure, and so on.

This was an ok place! No bells and whistles that is for sure. If you’re just looking for a basic room w a bed then here you go! Furniture is outdated and banged up. No room tags, door didn’t shut I had to shut it tight. Was clean just very blah place. The front of the hotel is the highway but go towards neighborhood and it’s cute. I did feel safe. Elevator was out of service can Fire alarm went off for water leak on first floor.

Elevators did not work, and our lamp looked like it was about to fall off the wall

The hotel was gross, smelled horribly like smoke, incredibly outdated, verging on dirty, everything broken. Do not stay there.

clean room quiet property been here several times

Room was good, staff was courteous. There was excessive noise from the room upstairs late into the night. Walls and floors must be very thin. Also, the elevator was out, which I guess happens sometimes! Not their fault but it did effect the quality of our stay.

Very good, quite, clean, friendly, thanks!

This is a sad, worn down hotel that is not worth the prices you are charging. Upon arriving, I was told the only elevator in the building was out of order. Because an available second-floor room was located near a noisy staircase, I took a third floor room that was offered. This room was a shambles: every surface seemed to be grimy and the bathtub didn't drain properly. The advertised "breakfast" consisted of snack bars and instant oatmeal. I have stayed at Extended Stays before (and enjoyed having a nice, clean room at a reasonable price) but this property does not live up to its usual reputation.

The room really needs refurbishing (carpet, bathtub, noisy fridge, etc.).

Great

We were in town to go to the cancer center so the distance from the hospital, breakfast, and pictures of the hotel on line was the reason we chose the hotel. The elevator was broken so my husband who just had knee surgery had to climb the stairs while carrying suitcases. According to the hostess working the front desk, the elevator has been broken for 2 months. Got to the room, opened the door and the stink was awful. The tub was dirty, sink and vanity need replacing, blow dryer was rusted, AC unit was dirty. We had been traveling for hours and were exhausted. We made the decision to sleep so we could make the appointment at the hospital the next morning. Went downstairs to get breakfast to find some packets of oatmeal and bad coffee. We made a decision that we would not stay at another extended stay.

Room looked pretty good. TV did not work. Requested to go to another room but they were not decent looking rooms so opted to stay in the one we had and wait on staff to get a TV for us the next day.

The room smelled like mildew, the bed was a rock, and the shower had only one temperature…. SCALDING! Oh the elevator was out and the front desk was completely unbothered with any of it! It was cheap so I guess I got what I paid for lol

No elevator. Breakfast and even the coffee is close to non. Doors wont lock properly. Water is to minimum that you barely can take a shower. Hallway smells like cigarette.

Was told the room was non smoking and I know for a fact it was not. It stunk so bad!!! I am handicap and the elevator did not work.! The check in staff was amazing. The room was spacious and clean. I would never go back!

comfy bed and convenient location staff is nice as well

I didn't get clean towels for 2 days and when I asked for some the day shift said there were none and the night shift was rude and said no note was left for towels. The washers were out of order

Elevator out of order. Rooms are worn and badly need refreshing (chipped paint, dingy). "Breakfast" is a bit of joke: instant coffee and breakfast bars in a basket.

It would have been helpful when we made the reservation to have known that the sole elevator was out of service and hadn't worked for a couple of weeks. Luckily the lady at check-in was able to get us in a room on the second floor, near the staircase by the side entrance to the parking lot. It required about 6 trips to load-in and load-out up and down the stairs..

There was an awful smell upstairs in the hallway and the elevator was out of order. My 2 friends are disabled and I helped them with their luggage.

Room was clean and smelled fresh…..

Room was relatively clean but not maintained. Shower rod was hanging down and the USB outlets didn't work. The hallways constantly smelled of cigarettes and weed. Thankfully, the rooms smelled ok. Breakfast was practically non-existent. Coffee and prepackaged muffins. Definitely not as advertised. Location is centralized. We got what we paid for.

They need to fix couple of things like shower head the elevator if is a smoke free there should smell like smoke at all . The stairs and the second floor was smell very strong smoke odor . Need to get ice machines. Room need upgrade on sheets and pillows also need improve the light on the room

Clean, comfortable room with a perfect location

Upon walking in it smelled great in the lobby but the elevator was "out of service" and while the room was clean, the bathroom was awful to say the least. This was one of the worst bathrooms I've seen in a long time. We refused to used the bathtub and wiped the entire counter and toilet down with clorox wipes. Whoever is in charge on maintenance and housekeeping needs to do better. Lastly, while trying to checkout, there was no one to be found! I called from my phone while standing at the front desk and rang the doorbell that's placed on the counter. We stood there for 30 minutes until I had to let a girl in who seemed like she was late for work in through thw back hallway door. She then climbed over the counter to get behimd the desk to try to check me out. Please do better!!

Nice place, average hotel. Breakfast is not really a breakfast

great

Would have loved it more if they actually had breakfast options but other than that everything else was good

Breakfast was packaged muffins

Bathroom needs remodeling looks dirty. Tub clogged.

Where do I start... We got to the hotel at 1:30am to find the doors locked and no staff. A guest let us into the lobby. I called the business number to get front desk help. The room smelled moldy constantly. The bathroom let's just put it this way I had to wear my sandals to take a shower. I wore my sandals the whole time in that room. The floor, I don't know what they mopped it with but it had a sticky residue. Oh let's not mention that you hear a dog and I might add a pitbull barking at 7: 00am in the hall. The elevator was always out of order. I'm sure you would want to take the stairs anyways. When you're in the elevator it's shaking and vibrating like it's you don't want to get stuck in there