Extended Stay America Suites Houston Med Ctr Braeswood Bl

Staff was very friendly and helpful, room smelled horrible like smoke and mildew even though I got a smoke free room…

Better housekeeping is much needed.Mold in the shower rails and on the ceiling in the shower(Not a good thing for anyone but especially for a Cancer patient)Kitchen sink dirty with crumbs of food,top of fridge was terribly dirty and the room smell was very unpleasant.I just pray the bed sheets were clean.Will not stay there again and will not recommend.Noone hardly ever at the front desk,only access inside was at the front entrance as none of the other doors would open and having to park in back and carry everything to the front of building was a little annoying for the price they charge only choice for their breakfast was coffee,oatmeal,cookie or a muffin!Best thing is that it is very close to MD Anderson Cancer Center.

Well, first of all the staff lied and told us it wasn’t any rooms and I booked online and all of a sudden it was. Not to mention the microwave in the room did not work, the sheets were dirty. It was deplorable. Never will I ever go back here again.😠

The room was clean. I’ve stayed on the 1st and 3rd floors. One bathroom had a little mold in the shower but was overall clean.

I stayed in room 222, and as soon as we opened the door, it smelt terrible. It smelt like what only could be described as onions and smelly feet. The floor didn’t seem clean. There was mold in the bathroom sink and the corner of the stand-up shower. Also the light in the bathroom did not have a cover and it seems very dangerous to have exposed wires in such a tight area right next to the shower. My dad woke up with a random bite mark on his foot, not sure where it came from but he was fine the day prior. The outlets are almost practically useless as my charger box kept falling out of the outlet just from a single tug. I’m honestly grateful I only needed to stay there 2 nights as if it was any longer I probably would’ve ended up going to another hotel. Nonetheless it was a rough 2 nights to say the least. But the staff were amazing, helpful & cooperative.

Staff was friendly. Place was clean. Parking was convenient.

The staff was excellent and helpful. The room was really clean overall with the exception of a little mold in the shower that could have been easily cleaned with a little more care. I was in a studio room. The room smelled okay compared to many that are this close to the ocean.

Hotel has a few years on it, but not too bad. My first stay was 18 days ago. Room o,k except for one of the a/c's didn't work. My last visit on 10/27/26 was OK except the TV was blue screen and hard to view. If I was to stay more than one night, I would've said something. Being the cheapest price near the medical centers in Houston it worked.

It’s affordable and decent sized, so that’s three stars. Everything else is a bit of a letdown, so deduct 1/2 stars. Final score 2.5 stars.

Close by Hospital, the only reason

The staff was friendly The side doors didn’t work, there was no complementary breakfast as advertised, there were no untensils in the kitchenette. The place was pretty old

The room is cute and perfect for a quick little trip ! Couldn’t connect tv to game , stove /dishwasher wasn’t usable , and the BREAKFAST part of the whole thing is what took me ? i was expecting some different

Room was not in the best shape, shower had black mold and ceeling was peeling off, bed was dirty, couch had tears on it.... staff was friendly though, won't be staying here though needs serious remodeling

No coffee pot or pots and pans in room

That there wasn't ample parking in the front for handicap parking

Sketchy crowd, room smelled like mold

Room was clean. But it was stuffy. I had difficulty breathing. The light fixture in the bathroom needs to be replaced. The fan motor in the bathroom needs to be replaced. The shower head needs to be replaced. Not enough water pressure when taking a shower.

At this location, it’s sketchy on the outside people hang out at night smoking weed. Rarely find anybody at the desk. Don’t even try breakfast. It’s in a basket. Had to cancel early after being there for my dad at the hospital wouldn’t even answer my request for a possible refund for two days terrible service all the way around and it looks like people have been breaking into the rooms side entrances to the hotel wouldn’t even work with the room card. Had to walk all the way around the building to get in. I wouldn’t advise this place..

Everything was so nice, all staff was so sweet and helpful. Room was large, beds were clean. They gave cooking utensils if wanted to cook. I was surprised on how good hotel was.

Nothing The rooms smell bad, the microwave was broken and didn’t turn off. The shower didn’t work. I did not stay in the room either day

Although the rooms were quite spacious, the carpets were noticeably stained. As this was an extended-stay property, I was disappointed to find a lack of cooking utensils, and the refrigerator was missing shelves. Furthermore, the bathroom was cramped, and the tile surrounding the kitchenette sink was damaged. While we managed for our two-night stay, we would not choose to stay here again.

The room itself was not bad. It was good for what we needed. The “included breakfast” is ridiculous. Muffins and nutrigrain bars.. we were expecting at least a continental breakfast. The outside doors were not working, you had to go through the front doors. The pullout bed in the couch was disgusting. My son ended up just sleeping on the couch instead of the mattress. The room was clean and free of bugs. All in all wasn’t horrible, but I wouldn’t stay here again.

For an older hotel it is clean. The only issue we have with every stay is the ability to get into the hotel from the other exit doors. The key card may or may not work and leans more to the not.

The in-service full size refrigerator was not just very cold but spotless inside, a very big plus. Ice trays froze in very little time. Cookware and utensils are delivered to the room on request, not stored in the room, so arrive as fresh and clean as possible. Free parking so near Texas Medical Center is an amazing bonus, but public transit is so close and abundant that a car may not be a necessity. The Houston RideMETRO mobile app is terrific.

The stay was relatively inexpensive.. shrug at the saying goes, you get what you pay for The property states “free breakfast”. However, when I came into the lobby for breakfast, it consisted of a basket at the check-in desk which had prepackaged muffins and nutri grain bars. A little disappointing. The water pressure was virtually non existent and the bathrooms were incredibly small! Some of the outlets didn’t work and some of the doors on the side and back of the hotel wouldn’t work with guest keys, even though there were signs on it that said they would.

Only complaint.

The door looked like it had been busted in and a piece of metal added to it.

Shower didn't work tv was very dark you had to lift door to get it to close.disappointed

The property needs to be deep cleaned & updated.

the room was cold it stated breakfast but when my friend went to ask there was no breakfast, we requested a 2 bed and only gave us a one bed. When i went to ask they said its better to leave it because prices where up due to Chris brown , which is while i requested a 2 bed months an advance. morning staff didnt try to get my price lowered just tasted well due to prices increasing you should just keep that deal. i looked at her and walked out, was ready to leave this review. and here i am :) the whole building going up the elevators stink and was too hot in the hallways.

I was suppose to have a 3 night stay but ended up cutting it short and getting a new hotel. The pictures are somewhat deceiving. The room was clean but the curtains (once cream but brown from dirt) and furniture weren’t well kept. The flooring in the restroom was peeling up. I expressed my concerns to the young lady at the front desk she agreed to let me change rooms( very helpful). I visited the other room & while walking out that one I saw another young lady walking out of the room next door say “ this hotel is terrible” that was my que to go ahead and find another place. The pictures give a decent stay but once there everything is very outdated and unkept. Renovations are desperately needed. When I go out of town I want to be comfortable.

Room is good bathrooms not good they don’t come to clean room

Needs better television

Terrible. From the get go. Walking in smell of cigarette. They have no house keeping. And the breakfast is basket at the desk. Smell is horrible. The whole place is run down. Pictures are deceiving.

No comment

It’s affordable The entire hotel has a strong odor including the lobby, hallway and room. I’m not very hard on this but the smell was very unpleasant. The windows in the room was not working. It’s says they have free breakfast but it’s just coffee with no breakfast. Would not recommend to anyone.

there was mold in our room

The location was convenient for visiting MD Anderson Cancer Center. The room was spacious, and the hotel provided a reasonable option for a short stay in Houston. The room had an unpleasant smell, and the TV did not work. The windows were very dirty and covered in a lot of dust.

Close to the hospital Nothing

Love it

We use this hotel on a regular basis because it is s short walk to MD Anderson.

That it was close to the reliant stadium and very peaceful location.

Super nice ppl

So close to M D Anderson! It seem kind of old and dated. The breakfast was lackluster.

The first night I stayed which it was a total of 4 nights my hotel room door had the problem of not opening after I went and shared this with the front desk I was changed to another room which had some no problems The scenery in the medical district

Tv didn’t work, parking lot was full of trucks. Doors to gain access thru the sides didn’t work they had rocks so the door wouldn’t close

The property is old, needs repair; however, if you take into consideration the age, the area, the staff, the amenities, and the pricing, it was a much needed reprieve for anyone spending some time in the medical center for therapy. Well done. Don’t let first appearances taint needed rest on a budget.

Larger room The bathroom trash can was not emptied from prior guest. Sink had no trap to prevent things from falling in the drain. Door flip over lock was not fully screwed in and was ultimately worthless. I had no way to tighten it myself. Advertised CONTINENTAL BREAKFAST was a Nutri Grain bar and hot cocoa packet. No hot water provided for the cocoa and no coffee at all! Front desk was not staffed any other time but check in that I saw in my coming and goings. Could not find anyone in order to fix the the door lock and had to leave the room key on the unattended front desk on my departure.

Rooms were clean

Rooms were nice, side door didn’t open with room card.

2 AC in room. Nice and cool Dirty. Smells like marijuana. I found a dead roach in my room and a bunch of hair on the ground.

I chose this hotel for value, location, and amenities. It is within walking distance of the hospital where I had appointments, so we did not have to worry about driving to or finding parking at the hospital. The kitchenette enabled us to have meals inexpensively and on our schedule. The staff provided all the extras (pans, utensils) needed. This was a great choice for us for accommodations on this trip. The air conditioner left water on the carpet around it, so we avoided walking in that area with bare feet (or socks). This was a minor convenience and easy to work around.

The lobby was ok. The price was good. The rooms had been updated to a point. There was fresh paint on the walls, but there was mold on the bathroom ceiling. The carpets were filthy. There were bugs in bed (not traditional bedbugs). The chair was broken. The Lobby was the only place that seemed clean and more modern.

N/A

Na

there is no breakfast included, they only give some muffins and coffee and thats it

Front desk clerks were awful

The back door continued to have a rock to keep the door open at different times day and night I have moved the rock. The web site from expedia said there was breakfast and this was not completely true. It was a grab and go which should not be listed as a breakfast. I muffin and one other item was in the basket to pick from. The bed was hard as a rock. The noise from the person upstairs from me continued until after midnight and started back up at 7:20 in the morning.

The room was a good buy. It had a full size kitchen but we did not need that since we were only there for one night. The location was great - just minutes from the Medical Center. The beds were comfortable. The room was clean.

旁边就是红线，交通还算方便。

Doors from the outside were my biggest problem. Card readers didnt work so had to use main entrance.

On arrival

Tyuiio

This property is very convenient for those coming to MDAnderson and all other medical facilities in the area. Parking is free. It is a little outdated, but fair for the price. If there are occupants in the room above yours, you can hear every step they make. Even the opening and closing of doors nearby can be bothersome.

It was fine for a quick 24hrs in Houston trip. I was only on the room overnight for a bout 8 hours to sleep.

Todo es excelente! Gran ubicación y los empleados de lujo!

Bed mattress was to soft like it more firm

Lovely experience! Will definitely be back again.

okey

it was okey to pay less for stay.

Despite the staff being extremely kind and helpful the entire hotel was run down and multiple things were not functional including the TV in multiple rooms as well as the light fixtures. The 1st room neither had a functional TV and thw bathroom had no working light. Moved to a 2nd room and the light flickered prior to going on and the future it self looked8 to be loose as well qs by the closet a light fixture was hanging on by a single screw we then discovered the tv in the 2nd room was also not working and the pool was out if service. On of which is disclosed onnthe website when booking. Also asked for additional sheets for the room out cousj and was given sheets rolled up n a ball and not folded. Will be contacting staff for a refund

K

Le doy un 8.5 al hotel pero tiene muy buena hubicación

Nothing unique about it doors didn't work breakfast sucks room was ok

Room was outdated. It's okay for a short term but wouldn't recommend.

Very nice

Amazing stay love this place

Was comfortable

Very good service at a reasonable price!

We were very satisfied with our room Also, the front desk staff was very helpful and courteous

Everything was good with my stay

First two nights one of the air conditioning was broken reported it first day and was told maintenance was going fix it and came back to the room the next afternoon and was still broken. Talk to one of the nice young manger’s and he switched our room

Had to change room. The smoke protector was beeping.

Was a little loudly in hall way and could have used more shampoo and shower gel instead of soap.

There was a problem with our reservation the first night But the front desk took care of it the first thing the next morning Our stay was pleasant I’ll be staying there again

Fit my needs while at MD Anderson. Easy walk to clinic.

Jayson and Josh were helpful when we had issues with our room. However the first room A/C was not working and it was over 90 and humid outside so we asked for a room change. Unfortunately, the second room although cool, had a water leak and puddle of water under the a/c unit. We decided we didn’t want to try a 3rd room and asked for a refund, which Josh accommodated. Sorry I couldn’t give a better rating.

Lose to the NRG stadium and the train station. Pool. Vending machine. (Only one restaurant option close by). Noisy A/C. Not well maintained place unfortunately

.

Meh

The room was very clean, comfortable beds..the sleeper sofas could use a better mattress and cleaner linens but they will give you some if you ask for them. The staff is very friendly the property is clean over all we like staying here every time we come for appointments since it is close to all the hospitals

Available

outdated equipment from the kitchen to the bedrooms. Compare to other cheaper hotels this one had the worse amenities.

The Halls are hot, ac doesn't see to work room is too cold, rugs old and stained of course nothing in the room that can be used to cook with. kItchen appliances are old cracked. Staff is very nice and helpful

Enjoyed our stay. Not theblargest room but 3 of us moved without issue. No problem going back again.

Probably would never stay there again …loud barely working HVAC, limited tv options & breakfast was a basket of granola bars & muffins

Room had a stench bad..asked rep to change rooms, agreed to do so..next room smelled worse..just was a unpleasant experience, however we made it through.

The staff at this main stay was excellent!! Due to a fall and being a guest on her own, I ended up needing LOTS of help. I don’t ask for help lightly, so for the staff to recognize that I was struggling and insisting on me letting them help without asking, was a God send!!! There were about 5 different staff members who helped me at different times. They included a cleaning staff, maintenance staff, guest check-in person, along with 2 others whom I didn’t recognize their departments. Everyone went out of their way to provide help which prevented me from having to call an ambulance. Thank you all for going ABOVE & BEYOND!!!

Maintenance needs to be upgraded. Furniture had holes,cracks, and stains . Utilites need to be either upgraded or better cleaned . The shower knob and head was very wobbly Each level had a different strong odor . Staff was friendly was the only main positive .

shower door waas broken would not open. secondary side door into hotel from parking would not open, nothing in room regarding utensils, dishes, glasses, cups .cook ware

Poorly working amenities.

Locks on outer doors didn’t allow access from outside requiring a guest to go all the way around the building to enter through front door. My room was at opposite end of hallway. Television didn’t work for my entire stay of 12 days. A few packets of instant oatmeal on the counter isn’t breakfast. Most mornings there was nothing on the counter - just coffee.

My family and I really liked staying here during outline in Houston. The staff was very nice and helpful. Our room was comfortable and clean. The hotel wasn't too far from anything we wanted to do which was a plus. Only downside was the pool was out of service our entire 5 day trip, which really disappointed my kids; however, other than that everything was great. Will definitely stay again and I do recommend.

It was just a horrible experience we only stayed one night and ended up checking out the next day. But NEVER will I book this hotel again.

Room had used dirty plates under the beds. Pool was supposedly out of service. I went to get coffee at 9am and they were empty, I asked if they were going to refill and they said they didn't have anymore. The location of the hotel is great and safe.

The A/C in the room smelled musky every time it turned on. The room needed paint, new furniture and carpet; there was huge ripe in the recliner. The vinyl floor was coming up in 3 places. The hallway smelled like weed.

Good

This property is run down. This is the 2nd time we have stayed here because it’s close to MD Anderson. Both times the rooms were in need of an update, in need of paint, new furniture and carpet. The 2nd stay, our room smelled of mold and was very humid and musky when the A/C unit would turn on. The TV picture would go out while you watched TV. There were holes and rips in the recliner chair. This hotel advertises breakfast but it is a small basket with to-go items. Not worth $100/night.

If you don’t mind foul smells, this place is a great value. It’s pretty run down, and our room smelled like mold and rotten cabbage. We could not handle it and had to leave.

I reserved a king bed and when I arrived the only king room was dirty so they gave me a queen. The hallway smelled like mildew and I found a bug in my bed under the sheets that was unidentifiable. Staff was not friendly.

The best thing about this place was it was really close to our appointments. Other than that, if you need a bare minimum hotel at a fairly low price, this is your spot. But really , you’re better off staying elsewhere.

Everything was great!

Property needs an update. Doors were damaged and dirty. There were stains on the couch bed mattress. They charge to use the phone for local calls.

What made the experience even worse was the treatment I received from the front desk. A receptionist named Mercy was shockingly rude and unprofessional. When my key card failed to open the front entrance, instead of helping me resolve the issue, she screamed and yelled at me. No guest should ever be treated that way, especially over a problem that was not their fault. To top it all off, I found cockroaches in the kitchen area. Seeing roaches in a hotel room is completely unacceptable and raises serious concerns about the property’s cleanliness and sanitation. I cannot recommend this hotel to anyone. Management needs to address the cleanliness issues and provide proper customer service training to their staff. I will not be returning.

Clean room

The room was so dirty. As soon as you walk in it smells like pee and other foul smells. The pullout sofa bed was soiled and we weren’t able to sleep in from how dirty it was. The bathroom was the same the shower very poorly kept. The tv had a giant crack on it and did not work other than turning on. Will not be returning the place was very poorly maintained.

It was a nice place stay with plenty of room. Staff was friendly and it was in a good location.

You have to ask for a remote because they get stolen. Our door had been pried open and there was a huge gap. Room was dirty. When we asked for towels we were told we needed to exchange our used for new. No maid service at all and the bed was the most uncomfortable I've ever slept it. Only plus was proximity to the children's hospital. .5 stars

The room we stayed in had an area of damp carpeting. There was a dehumidifier placed in the room which added a noise element. Breakfast was low quality. Coffee was un-drinkable. No coffee maker provided in the room. Good proximity to medical facilities is one redeeming factor.

Hotel is certainly aging but it was clean. Staff isn't the friendliest but we didn't have any issues trat needed to be addresses. Room was large and clean. Would stay again if it's just 1-2 nights.