Extended Stay America Suites Houston IAH Airport

My room had small roaches in the bathroom. I placed my work boots outside my room and someone stole one of my boots. One of the elevators were out of order.

Good, had a little bit of must too it when the ac wasn’t on at first but after it went away. Room was clean, staff was nice, it was in a good area

The room was dirty I was i ser the impression that I has a pull out couch but it wasn't. I really would like corporate to reach out to me...I have a lot of pictures to show A lot of things

ABSOLUTELY NOTHING AT ALL. For one when I got there, I had to physically clean the bathroom toilet myself because there was urine stains under and around the toilet. The location was very rundown did not really match the pictures or the pictures from the room. There was no curtain to block the sunlight during the daytime which made it very hard to nap or rest. The Wi-Fi does not work. My signal was very bad in the area, and there were constantly people just sitting outside the front of the building where you didn’t really feel safe. My bed had dog or cat hair all over it and the chair in the room. The water didn’t get very hot. It was just an unenjoyable stay I started to leave a day early but was told I could not get a refund so I stayed because there’s no point in wasting my money.

The property was very clean and maintained but the room was out dated the bed was not clean it had a stain on mattress I had to change linen sheets and spray it with Lysol disinfectant spray…the pillows smelled like vomit and liquor….i was not pleased…

From the moment we arrived on Friday, our stay was disappointing. We were informed that the televisions were not working but were assured that the issue was being addressed. Unfortunately, we checked out on Monday, and the televisions were still not working. I specifically booked a non-smoking room, only to walk into a room that smelled horribly of cigarette smoke. Thankfully, they did move me to another room, but this was an inconvenience that should not have happened in the first place. The following morning, we went down for the complimentary breakfast, only to discover that the options consisted of coffee and instant oatmeal. That was extremely disappointing, considering breakfast was advertised as included. Beyond these issues, I was also uncomfortable with the overall atmosphere of the property. There were people drinking on the premises, and individuals walking around the parking lot whose behavior made us feel uneasy and uncomfortable. Overall, this was not the experience we expected or paid for. Between the lack of working televisions throughout our entire stay, the initial condition of our room, the disappointing breakfast, and the uncomfortable atmosphere, this hotel fell far below our expectations. I understand that unexpected issues can arise, but guests deserve clean accommodations, the amenities they were promised, and an environment where they feel safe and comfortable. I would not recommend this hotel

I was given a room that someone else had clearly been staying in. Attempted to talk to the front desk, had to talk through a handful of people staying at the hotel before I was told the room was supposed to be clean and no one even had stayed in that room recently. I was given a second room and youd think it would be better. Wrong. There was mold all over the walks, black gunk on the walls, the phones were not connected, no bathroom door, and the door to the room was broken and kept punching holes into the wall when coming in or leaving. Attempted to get a refund multiple times and it kept coming back that the person wasn't authorized to give one. It was a different person each time. This place was downright awful and should be shut down with how dilapidated and nasty it is.

The bed was comfortable The location did not look too safe. The rooms had a smell. There was no mirror in the room, only in the bathroom. The windows blinds were broken. The TV only had 2 channels that worked. Someone was smoking weed, so hallways smelled like it. Someone tried to break into my car the first night.

One of the worst stays I had no lie. Roaches in my room and no refund even after they are the ones who moved me from my original room to this one. No breakfast served. You have to pay for extra towels and the WiFi is terrible constantly popping in and out on your devices

Buena atención pero mal desayuno

The smell in the lobby or men smoking just outside the entryway.

Booked for the room, but there was bone available. I just got off work and needed to relax. So the accommodations where down size one bed, with no TV, no WiFi front desk clerk said she was waiting for the technician to call her back. It's 1:43am . Poor everything customer service accommodations. Information for booking wasn't valid.

Chill and affordable. Room in good repair

The best place to stay at !!!

The hotel was ghetto guest was arguing in the lobby

NOTHING EVERYTHING

Was told be ready at 2 had to wait till 3.not wht im used to.

I Loved the EXPERIENCE!!!!

0.5

very nice and polite great view and open space

Location to Airport As I entered the building, the smell of old cigarette smoke filled the room. It was everywhere . I immediately asked for a cancelation, in where I was told it would take up to 24 hours to get a response . I only had that night, so I had to stay. When the say to enter your Credit card for a reservation and it won’t be charge, that is not true. I told them about the smoke before I signed in, but was told to call Bookings. I did, and Bookings said no one was available to talk from the Hotel, while there was someone behind the counter. Now I know not to enter any credit card for any reason until I’m there in person. Bookings was no help whatsoever

Everything!!!! Room 211 the sheets WAS NOT CLEAN!!! Dog fur was all over the sheets and floor… Housekeepers need to do better! Disciplinary actions need to be taken for this.

Everything was great.

Love it. ❤️ staff good. Breakfast ok

Do not stay here!!! This place is terrible. The amenities are not what they say they are. It’s dirty and musty!! Definitely gave me an ick!

Good location, requires some maintenance

A place to rest, don't expect to much. Room was fairly clean. Staff was worthless

I loved the staff they were very gracious and helpful. I have service dogs so I was very thankful the staff were so kind and helpful. They eased my anxiety tremendously. Only staff member that was not helpful was the hotel manager. She was very rude and impolite. She had no empathy for someone with a disability and she was actually rude to staff. I heard how she spoke to some of the staff.

Thank you very helpful

They have a good staff!

The pool wasn’t clean bring incense or Febreze our room had a smell bring your own towel and wash clothes because there supplies are limited.

Staff was very nice and the hotel in general was clean. Shower and bed were both broken

This place had dead roaches in the toilet, dirty sheets on the bed, crumbs on the counter, broken knobs on the shelves and door. Headboard was unclean! They denied a REFUND after I didn’t stay the reservation!! I am going to send an email as well!

Very spacious room and clean

Awful. The please was nasty , they put us in a completely different room due to house keeping not cleaning the room. The room they put us in was gross it didn’t even have a toilet seat

Clean room but has reaches

Smelled horrible, dirty

Had 4 people. Honestly its ok for a couple days just to sleep in if you dont plan on being in the room all day. But the hotel staff was rude, said anything we needed was extra money which was not anywhere when booking nor did they tell us at check in. Telling us we needed to pay them 5$ to just wash towels that they will just give back to us. Loud all around in almost every room and can hear everything . Witnessed someone getting arrested in front of the hotel. Sketchy elevators. Honestly they need to really clean it up for the rates they charge for non residents (people who dont physically live there) its not worth the stay. 200$ is not worth it. Seriously, get new staff and clean up the hotel.

Need better WiFi

The hotel smells really bad, the pool did not even work it was all dirty and smelled horrible. The sheets in the room seemed like they were not washed. It had stains of makeup, blood, and God knows what else. Don't use your money here.

I asked for clean towels and was told no. Also my phone in the room was missing a cord and the toilet didn’t work. Was met with attitude when I brought those up to the front desk.

No shampoo etc, no daily linen, no breakfast, no tv, internet slow vending machine broke

The vending machine was broken and the front desk didn’t have quarters for the washing machines. Other than that, great location, convenient, easy access.

I in fb on gff D nov coving

Staff was mean . People live there. I would not recommend. Pool was dirty when they opened it. Pool is mostly closed all the time. Breakfast is only muffins. No sugar for the coffee. Not my best experience. Actually my worst experience ever.

Nice clean rooms as always and very helpful staff since the 1st stay.

We loved the stay till we saw a roach on the bed .

very helpful staff and courteous

Clean comfy

V

Absolutely nothing Everything ! The smell it wasn't clean the people outside smoking weed on the property the hole in the door in the bathroom and the list continues

Staff is every friendly.

No

Clean rooms

I like that the property is reliable for a stay. The rooms are spacious but I advise that if you plan to stay a few days or more to go buy cleaning supplies because they only clean the room every other week. A couple of the younger front desk clerks are unprofessional. I’ve seen 4 roaches in my room but they spray weekly. The laundry room is $3.25 to wash and dry. WiFi is great. The elevator stink. The pool isn’t open but was told that it would be cleaned but it wasn’t.

Management At Front Desk

Yes the front desk Candice. She's very disrespectful I would like to file a complaint as well.

Apparently I can't even charge my cell phone outside without Candice thinks it's a problem just staring at me then pulls off fastly...

Good place to stay, they don’t allowed cats only dogs. So I have to find a different hotel but I would stay here again, staff were nice and it was very clean. The manager you can tell takes pride in her hotel.

Nothing

No utensils, roaches, no air, toilet did not flush.

Everything was just overall great

The location was great. It was close to the airport, which made it not too expensive to take an Uber. There were fast-food restaurants within walking distance, and a convenience store in the opposite direction. For fast food, there were: Burger King, Wendy's, and Popeye. The area seemed relatively safe. The cost of the room was very reasonable. The room was clean and quiet. It had a good view of the freeway traffic, which created distractions. The large refrigerator, microwave, and hot plate proved to be valuable to me. Too many people were loitering around the property. I didn't know how many of them were guests. Also, the cigarette smoking in front of the building was a bit too much. There was also some drinking.

Was very clean here at this place

We never recieved a remote that operated the TV out of our 5 night stay. There were bugs in the room. It took 3 days ro recieve kitchen equipment that was dirty and the tephlon was extremly pealed and pealing from the pans. Our outdated A/C unit didn't maintain cooler temperatures yet they said our A/C was fine. We also didn't recieve a coffee pot in our room the entire stay. Please tell me why they lock up the lobby trash can. Worst stay ever!!!

The pool had not been cleaned and was out of use for the whole time which was a bit disappointing but did not end up bothering me too much because the gym was available. The breakfast-to-go options could have been replenished more often. There was no hot water and a kettle was not listed as an available additional option. I managed to adapt without too much inconvenience.

Clean room pools

The staff was very nice but the rooms weren't as pictured and not very clean. There was debris on the floor, toilet not fully cleaned. Hair on toilet and in shower. I was fortunate to be only staying for 1 night or else I would have left.

I refuse to stay there cause the staff was horrible

Clean rooms nice staff

Clean room easy accessible to airport and shopping

Staff was friendly

Clean rooms good staff nice guest

There was two workers that went completely out of their way to make sure that I had everything I needed and that must say there was perfect and that was I am one was named Bree and I believe the other one was. I hope I get a ride it’s Maggie or Megan but she works at night. The brew works in the day and I just wanted to say they were wonderful.

We stay 2 nights with my 4little ones. Everything was OK except second night 3am smoke alarm auto triggered ( not sure if it was a defect or someone was smoking near by which might cause)

Front desk has teenagers loitering playing loud rap music outside of entrance. Door handle was not attached to bathroom door, vents on ceiling were all rusted out.

Spacious

T

Noisy guest, there was a huge fight at 4 o’clock in the morning with yelling door, slamming and beating on walls. I called the front desk and no one came to see about it. No police, nothing. The manager is rude and less than helpful! The elevators went out… both of them, and they were still sketchy afterwards. Skip this place!

The bathroom was not clean, the bathtub had grime at the front of tub near drain and toilet had mold under the rim so bad you can see it as you walked past the door. We requested the for a maid to come to room to clean. The front desk clerk said she would send them but they never showed up. And I was told that once you pay for the room it was final. They advertised in room kitchen supplies available upon request. When requested the clerk said they did not have pots, pans, or paper plates. The service and customer service was unacceptable. This was my first stay at an Extended Stay and most likely will be my last.

This entire hotel stinks from the elevators to the room floors. It look like many different people just living out these hotels looking nasty. I had ask the front desk if I could get fresh towels and wash cloth she said they don’t give out fresh towels and wash cloth to people unless they stay with them for at least 7-days so it will cost $5 plus returning my old ones. Also, I’m thinking I’m getting a hotel with a kitchen to cook for me and child the pictures look NOTHING like what’s being advertised it’s worst. They have no pots, no pans, no utensils.

The rooms aren't clean and the ceilings are dirty asll. The towels werent white . They clean the rooms after 14days of u staying at the property. Which is why roaches have made the rooms their home as well. No kitchen supplies, no where to put your trash, the wifi sucks then they charge extra for enhanced wifi and it still sucks .!! Please take your $$ elsewhere .

The staff was nice and the location was great. This hotel needs major upgrades. And cleanness was lacking. It’s a great price for what you get.

I've never seen such a disgusting hotel in my entire life. It smells of marijuana in the corridors and inside the room dirty towels never washed dirty sheets with the smell of sweat. I don't advise you to book this hotel because of the horror spent the whole night

First room- I went to see had holes in the walls, next room I went TV didn't work, no shower curtain, and hair in the tub, next day maintenance came to put sealant in back of the toilet, and then smudged what they didn't use on the counter. All this could have been done prior to my booking or even after I checked out the next day, but the manager Candice made it must. TV - management ended up swapping the non-working TV out for an out of date TV that had no remote, when I inquired about the out of date TV with no remote, the front desk clerk informed me that there are buttons on the back of the TV. I informed her that their Customer service was out of date, too. Last piece of information first room had possibly MOLD! 😡

People doing drugs in the parking lot. I tried to check in after a long flight at 1 am an was told I couldn’t check in until 3 that following afternoon after I already paid online

My mom was hospitalized and I tried to cancel with front desk, she told me go online, when i go online they tell me contact hotel. Got the run around to be charge and its not fair due to i just booked a room week before losing 4 days because my unforeseen situation occured. To think people would do whats right. This may be why i wouldn’t go back. Otherwise room was ok.

Hotel was close to freeway and airport.

Overall nice for price . Only saw two roaches. Laudry room need clean dryers was scares to put clothes in, had to pay $5 for new sheets and towels. Again not bad compared to some hotels here.

There was hair on the floor, bed was comfy, some little beetles running around, and there are no curtains so the parking lot lights are bright

It was a surprising good stay

Bed were comfortable, fridge and AC worked good. No curtains for the blinds is only flaw

Says it’s smoke free hotel yet as soon as you walk in it smell so bad like smoke as well as rooms. No conditioner or blow dryer in rooms. Cheap beds , room look nothing like the pictures. Pool is close yet they don’t disclose that. It was so bad we didn’t go back for the second night even if we paid we booked another hotel.

Unacceptable. The place smelled like cigarettes and urine.

I was in Houston to cater a Wedding. I thought this would be a geeat property because of the full size kitchen. At 1st glance the room looked clean once i got uppacked roaches started coming from everywhere on the bed, in the bathroom, the kitchen, the closet, there where so many in one of my containers that i have to run it under the shower to get rid of them. I went to the front desk to make a complaint the Representative Evelyn was non chalant and stated her manager was out until monday. I asked would she stay in the room she said no and then stated she spoke to her manager via and that there was nothing they could do because i accepted the room when she showed it to me. I contact Hotels .com to let them know what i experienced. I them had to go to walnart to purchase bug spray since they refused to accomdate me with another room also the lien and the 2nd bed was dirty. The entire stay i had to keep my belongings tied up in trash bags. Im very disappointed to say the least. Unacceptable!!

Broken door knob roaches smelled bad

Disappointed

Door barely locked room was noisy. Furniture looked beaten up.

Room was full of flies and insects.

Travelocity and Extended Stay America don’t have a plan in place for this type of situation? I will be disputing one of the two charges. Either Travelocity or Extended Stay will be refunding me.

I will not be going back again. I will not be staying there again again.

This hotel looks nothing like the photos and I don't know how it has the number of stars that it does. The hallways and elevator smell horrible. The cabinets in my room were broken. There was dried stains of bodily fluid on my sheets.

Great stay very helpful and friendly

Young lady was very helpful but amenities wasn't up to date

The hotel is

Close to the airport and clean room

Was Ok stay. Need to clean better found roaches and other bugs in the room. I needed a quick stay because I missed my flight. Was very close to airport IAH. Manger was very loud and over the top. Just unprofessional.

Property was noisy due to construction. The bathroom sink faucet was broken (spraying water everywhere, instead of a steady stream). Also, the A/C unit’s automatic function was broken, and the air blew constantly, unless I turned it off.

neat and

Staff at front desk during the day was rude.

Everything was clean and newly remodeled.

Absolutely horrible. Dead and live cockroaches all over room. Dirty floors and dust and debris on floor. Broken sink. No dishes for kitchenette. No coffee maker. Towels were dirty. They offered me a “newly renovated” room… it was chaos. The halls filled with construction workers and tools. Various rooms were torn apart and furniture strewn about corridors and hallways. The room was overwhelming filled with cleaner and wet paint smell. And the lock didn’t work correctly. There was a worker sawing and hammering away in the room next store to the newly offered room. I checked out that day. They refused to give a refund.

Ghj

Clean property. They're renovating. Front desk was friendly.

I made the reservation primarily for the pool. Its wasn't until check-in that the young lady said it was closed. The carpet was damp. There is no ice machine.

Clean and ease of check in.

Not clean

I arrived at 11:00 pm to check in and they told me they do not have a room for me though I had a reservation and paid already. Can you imagine being told you have no room after flying for over 10 hours. Terrible.

Bed spread was very thin and cheap. I saw small roaches

Horrible