Embassy Suites by Hilton Houston Near the Galleria

Staff was super welcoming and very accomodating given issues related to ongoing renovations. Room was clean and comfortable. Did not use any amenities(ex: pool), but breakfast was good. Location ideal too.

Needs updating. I did appreciate the morning breakfast. Great location.

The property is in walking distance of everything, malls, food, etc. you will enjoy your stay even with them doing renovations and especially the happy hour.... yesss get to booking I felt right at home.

Hotel still under construction elevators don’t work. Staff was incredibly rude.

Great staff!

good coffe and o[ptions dont know

The room was depressing. She assigned us right under the floor of the construction, and the room was at 78! And we put the AC at 60 and didn’t cool down at all. I called and complained and she left me hanging for 1 hour !! And i had to call again and she said “okay well everyone is busy, and someone got off their shift” I’m like okay it’s freaking hot in the room and the sun hitting directly too. It was the worst. Then the TVs didn’t work. The outlets on 2 walls didn’t work. The bathroom was dirty, with the toilet not flushing, and the shower had no hot water. I mentioned these things and no one cared. NEVER again.

Exceptional

The staff was amazing! Everything was perfect 😍 the food was good and the drinks!

I loved my clean room and amazing breakfast buffet. Location was perfect. Staff were friendly only had miscommunication with held desk lady , she gave me a pass for a complementary drink but told me it was available until 9 and bartender told me 7 so I could not redeem.

Everything was so great it was a little slow because they are renovating the elevator and there was only one working but everything was so great that it was just a small thing

I like the lobby, the bar and the 2 drinks on the house. Nice Everything was great

Staff was amazing, breakfast was on point!

Comparable stay over all

The place is older and it shows, it could be a little better maintained, but the staff more than makes up for it.

Great Hotel , great staff and a great Happy Hour , love this hotel and will be back soon

Very clean and staff was very helpful

The hotel was spacious and clean. The amenities were as expected for an Embassy Suites and more than sufficient for my stay.

Some issues with water outages and hot water out for two days due to renovation. Courteous and professional staff.

Yes

SUPER LOCATION,CLEAN,GOOD PRICES

Yes

Everything came out good room, clean parking lots good and breakfast was awesome

Sometimes elevators worked no problem. Other times doors would open and close and not change floors. Room smelt like mildew and door was very hard to open. Was told no other rooms except on top floor but no/limited AC so had to stay. Overall below average experience.

Front desk staff was very friendly and helpful with our late evening arrival! Truly loves his job!!

Flying nats

Breakfast and happy hour great!

As far as location, it is 0.4 miles from the Galleria, which is a beautiful mall. It is definitely walkable to that as well as a few restaurants nearby.

Exceptional

Very nice location and place that near alot to do in evening or during day

hotel is outdated. Need sever renovations

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Very nice variety and very good taste No to go container

Location, alot has changed with Embassy, having to pay parking is crazy!!! Air conditioner was not working, the shower had low pressure in my room and the bed was very uncomfortable!! REALLY NOT USE TO THE NEW EMBASSY "WAY"!!

Air conditioner was not working, the shower had low pressure in my room and the bed was very uncomfortable!! REALLY NOT USE TO THE NEW EMBASSY "WAY"!!

Very nice variety and very good taste No to go container

Good

N

Outdated

Staff and breakfast was great The sofa bed old and dirty

Exceptional

I love that this hotel is walking distance from amazing restaurants and shopping. The hotel staff are helpful and friendly. The complementary happy hour and cook to order omelette breakfast is something to really look forward to daily. Great price point compared to other hotels in the area and after a long day in the town you can come back and relax in the pool or soak in a hot bubbly Jacuzzi.

The stay was a solid good/great stay because the AC was cold, the set up and location of the building is convenient, the am breakfast was delicious. Some downsides were that the building was under renovation made a lot of noise, the elevator was extremely slow and didn’t have enough towels for 2 adults and 2 kids and I had to request blankets for the sofa bed. Also why do I need to pay for parking! That’s an added expense.

when washing blankets let them fully dry.

Everything was to our satisfaction.

Welcoming staff, convenient breakfast, happy hour snacks, nice facility and very conveniently placed.

Staff Wish I stayed longer

Wish I stayed longer

Bad

Great breakfast and happy hour.

Clean Nothing

Clean Nothing

It’s always a great experience staying at a Hilton hotel. Wonderful customer service

Property was under renovation so some leeway must be given but pool was cold most days so we could not use , gym is small but that’s ok , some machines did not work, wipes were dry , staff is great, breakfast was not to bad , enough choice, no drinks for non coffee people though,enjoyed happy hour in evening. Great location

However, I was woken up by my spouse after 12 midnight regarding a major leak in the bathroom. Water all over the bathroom floor. We were moved to another room However the bathroom tub faucet was dripping and the drain was rusted so it had been dripping for a while. The most inconvenient part was having to put clothes on repack everything and move to another room when you were sleeping and very tired. I spoke to manager who was kind and shared my concerns and experience. The only thing she was able to do was refund my parking due to the fact that I paid through a 3rd party. I did say that “ Do not put another guest in those 2 rooms until maintenance has been performed with the plumbing. What was even more upsetting was another gentleman who worked for that location said that it was dripping. I just don’t understand if the staff knew it was dripping why put us in that room so that we could listen to that annoying dripping sound every time we were in the bathroom.

They need new machines because they were very old and outdated

would not recomend stayin here, nece ubication and people, but everything else is terrible.

They are currently renovating this property starting from the 6th floor and my room was in the 5th floor so there is consistent work over my head! My shower water wouldn't drain quickly- the bathroom sink knobs where weak and the water wouldn't get cold- and for the love of me that 25$ a day fee is absurd with all these conditions

Breakfast was great and the staff was friendly!

During our stay some of my family members encountered problems with their rooms without compensation (one free night) or adjustment. The toilet was not working and they were given a plunger to use during the stay rather than offering a different room. Another member of my family said the water went out on the last day, fortunately they had gotten ready to leave early. I used the hot tub during my stay but the water was lukewarm warm and became very foamy. The hotel is undergoing renovation and it showed. Breakfast was 7-9 AM on the weekdays which provided a very short window. Most hotels have at least 3 hours time for breakfast with coffee/tea/ juice all day. This hotel did not. There was flavored water which was nice as it was hot in Houston. Overall it was a decent stay improvements could be made for a more enjoyable experience. Rating this one 5 out of 10.

The Hotel was what I expected but the staff were the exception. The front desk ladies on the day and evening shift served with impeccable professionalism and care.

Close enough to walk to walk to restaurants and galleriea

The staff was very friendly! Loved happy hour! The breakfast was phenomenal and the staff always had a smile. We will definitely stay again.

The hotel was nice. The only issue I had was with the elevators. I’m very claustrophobic and one elevator was having problems. Beside that front desk staff was pleasant, efficient, and accommodating.

The staff was friendly & helpful. Like breakfast cook to order. The room was cleaned, however, outdated compared to other similar hotels. Did have issue with AC at night, not cooling properly.

The rooms are very old and dated. The air conditioned did not work well, I set it on 68 but the room never cooled below 75. The last day there was a transformer that went out at the property so the hotel was left with no electricity. I had to walk up four flights in a dark stairwell with no help drag my luggage and belongings back down the stairs again in complete darkness by myself and walk with my belongings over half a mile to another hotel. The hotel provided no staff to help or offer a ride to the hotel that they selected for me to stay in without my knowledge. This all happened on a 95 degree day in Houston. Terrible

The Air conditioning for the whole hotel was out. We were miserable. They didn't even discount our room.

The breakfast

It was an ok stay

Cons: Hot Tub was lukewarm, and pool was cool

Loved the ambiance, great breakfast, clean room and great service. I can stay there time and again.

IT WAS GOOD FOR THE PRICE

This is an older property which needs to be refurbished a bit. However, the staff was great.

Everything was excellent! I will stay here again.

Unfortunately, our experience was very disappointing. The hotel was dirty, and the overall cleanliness did not meet expectations. The staff was often unavailable when we needed assistance, and when we were able to find someone, the service was unfriendly. We were repeatedly told they were short-staffed, which seemed to affect every aspect of our stay. The manager also appeared to be in a bad mood and was not welcoming or helpful. Overall, the lack of cleanliness, poor customer service, and inadequate staffing made this a frustrating experience. I would not choose to stay here again.

Great location and friendly staff

Clean room and friendly staff. Great location.

Electricity was off when we went to check in. They put us up at affiliate Home2 suites down the road. Horrible hotel. We paid for Embassy and got a cheap substitute with no attempt to make us whole. Bad experience.

The hotel staff were very helpful. The hotel’s jacuzzi was cold. The hotel room was warm, the air conditioner wasn’t working properly. Overall it was a good stay, but they need to fix the things above.

, the manager's special , the bar , everything

Great staff friendly throughout but was a bit outdated, could use a significant upgrade but the amenities made up for that

Clean room

Location, breakfast

Staff was amazing. Breakfast was delicious.

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The stay was okay until the AC didn’t work at 3am. I called the front desk and she said maintenance wouldn’t be there til 8-9am. I said okay so what’s the resolution right now? She moved us to another room which was the right thing but I have 3 small kids so waking them all up and packing to go to another room was not ideal at 3am :/

My family and I had a remarkable experience. This was my first stay at Embassy Suites. I can assure you that it will not be our last. The staff were very professional and friendly. The set up of the hotel gives a feeling of Paris. The inside rooms overlooking the lobby is a beautiful architectural design.

Every thing went according to plan, great job embassy suites. Always bringing your A game. Will definitely be back

Front desk day staff was amazing and helpful. The room was outdated, ceiling looked like it was damaged from leaks. Dry wall/ceiling was falling apart and bathroom had hair in shower. The hot tub was cold.

Property is under new ownership with new rules and reduced amenities for an Embassy Suites property. Water faucet from our shower wouldn’t properly close therefore an all night drip was heard . Have to present your “ little coupon” if you want an omelette in the morning as well as being limited to two drink vouchers for HH .

Planned and entire itinerary for my husband's father's day weekend here. Because of the rain chances, I choose a hotel that would offer an indoor pool and hot tub. I even called before booking to verify that they did have them and that they were fully functional. I was told they were. We arrived Saturday afternoon, to the room not being ready. When we finally got to the room. The room had a terrible odor. It was HOT, and quiet honestly, for a suite, in a horrid condition. Furniture was dirty, curtains ripped, headboards with paint slapped on in the most sloppy way. We tried to make the best of it and just called to have the AC checked while we visited the "heated pool" and hot tub. #1, the heated pool, was freezing. The hot tub, was at 93°. We had 2 kiddos with us, so they spent most time in the hit tub because the pool temperature was almost intolerable for them. After starting the hot tub jets, we noticed the water was green, yuck. 1 kid ended up sick to ger stomach after out visit. #2, The AC was checked, but room temp never got better. Lastly, the elevators, garbage, honestly, probably a safety hazard. First time on, it took us to the 5th floor, never opened, and went back down . This was ABSOLUTELY no where near the expirience I was expecting my husband to enjoy, especially for the price of 1 night. Save your money & go else where. You'll save yourself the headache, literally. This place is worn down. Shame that Hilton would put it's prestigious name on such a bad spot.

Overall, this was a major disappointment. The issue was not necessarily the hotel brand or name, but rather the quality and availability of the staff and services provided.

Hotel was decent. Slightly outdated. Elevator takes forever and there's no stairs. Convenient location though.

The staff were all very friendly including the front desk and the ladies at breakfast. I appreciate the very clean room and the fact that it didn’t smell because this is an older hotel in The Galleria area. I booked a king suit and definitely worth the space.

Galleria area is always beautiful, hotel was average for the area

La atención de la recepcionista fue muy buena, se encontraba apenada por la situación. Las instalaciones realmente dejan mucho que desear, la piscina con una nata horrible en el agua, el ascensor dejó de funcionar y al entrar al cuarto tenía un olor muy desagradable, cortinas sucias, respaldar de la cama descarapelado. Preferimos irnos al Hyatt más cercano aún cuando eso significara perder lo ya pagado ya que no nos hicierons refund.

TV did not work in the bedroom. We were notified 30 minutes before water was cut off

Excellent Stay!!

They definitely doctored the photos of this place. There are cosmetic upgrades, but the bathroom needed a serious overhaul. The hotel itself is pretty old. Additionally, the fire alarm went off three times because “things burned in the kitchen” or something. That made zero sense at 1:15am. There is also a very high deposit that was never mentioned until I checked in.

Had bed bugs I my room this place is going down

In summary, the staff are great, but the building is not in great condition.

My room personally had no hot water pressure nor did the toilet handle flush

Staff was extremely nice. Elevators were very slow.

Property is worn, low toilets, furniture is worn and needs replacing. Staff very helpful. Refab would do wonders for property. Needs more handicapped parking.

Exceptional location walking distance from Galleria and trails. Restaurant parking in some areas were challenging but we made the best of the situation.

Good location and facilities.

The bathroom appeared clean at first glance, but the tub looked dingy and had clearly been repainted in several areas. The sink faucet was also misaligned, leaving visible gaps, and the sink stopper was broken, so it had to be removed for the water to drain properly. Overall, the room was clean enough for the price, but it did not meet my expectations. One of the main reasons we chose this hotel was the pool, but the water was freezing cold in the morning, making it unusable for us, which was disappointing. The elevators also need repairs, they closed on more than one guest during our stay.

The breakfast was the only food thing about this place. Unfortunately it’s just so old and it’s dirty…

The Premium floor room I was staying in as a constant bad smell coming from the (un-used) bathroom, I assume from the vents, the furniture is very old and uncomfortable - the bed headboard was a disaster. It looks very old and outdated. Embassy Suites lost an annual customer....

The hotel was clean, the bed comfortable the pillows were great. Pool clean and hot tub excellent. The only down side in my room was the tub/shower controls. The knob was falling off and it took 2 men and a boy to shut it off without dripping. I think the bathrooms need to be updated and the hotel will be great all around!

Beautiful hotel and wonderful breakfast. Will recommend this 100%

Safe parking lot clean hotel

Customer service and staff were awesome!

Clean room, friendly check-in, good breakfast, beautiful ambiance

Everything was okay just the room was really hot the entire night.

Clean rooms

The hotel location worked for us very well. The area is well-maintained with a lot of restaurants and shopping malls in the walking distance. Hotel rooms are clean and spacious. Breakfast was very good and the hotel provided the Happy Hour every day with drinks and snacks. We will definitely recommend this hotel.

The place is very clean and the staff is super friendly. The bartenders Diana and Karen are awesome! We had no complaints besides the pool not being available specially when you have little kids. They really need to work on that. The breakfast is awesome the best I’ve had in any hotel. All the staff are super friendly and they do an amazing job!! Keep the amazing job staff with the great customer service and how clean the place is 🙌 please just make sure the pool is fixed asap

All was good and they did have the elevator working.

Room clean and refreshing. No pets