DoubleTree by Hilton Houston Westchase

We stayed her for my birthday a 2 night stay and we DID NOT receive a card for access to our room until the LAST NIGHT at 11 pm at night. We have to contact the front desk every time we wanted to access our room which was very inconvenient. At one time we had to wait for the to open which they could not and we almost missed our dinner reservations! Also the elevators were broke so we had to use a service elevated which took forever! The hotel is very nice but it seemed like everything was broken and I wish we would have been made aware of this and been given the option to stay somewhere or even a night free or something complimentary. They did not try to rectify this in anyway. The point of a hotel IS its connivence and this hotel lacked it in every way!

We didn't have room keys during the stay. Doors had to be left unlocked. The Televisions didn't work. We had to switch rooms mid stay, and bugs were crawling on the ceiling. Running and stomping was heard every night of our stay in vacant rooms next to us.

1. The key-card system was down for our entire stay. Every time we returned and needed to get up to our room, we had to find a staff member to let us in. Other guests had exactly the same problem. 2. The suite's living room is small, but the coffee table is oversized. To open the sofa bed, we had to drag the table over to the doorway — where it blocked the door, which then opened only halfway. 3. Apart from the lobby, the property feels old and tired. The elevator floor was dirty, with chipped and damaged tiles (see photos). 4. Both guest elevators were out of service, so everyone had to squeeze into the narrow staff elevator. 5. When we asked the front desk for an extra comforter, we were handed one rolled up and bound with packing tape. The tape was so sticky that after I peeled it off, residue stayed stuck on the bedding (see photos). 6. At Saturday breakfast, all three of our orders came out wrong, and the server was impatient and dismissive.

Main elevators didn’t work. Everyone had to travel to back of hotel to use 1 service elevator. No key cards all weekend. Someone had to meet you at your door every time you wanted to get back in your room which was a major inconvenience

I liked the location and the establishment seems updated. The main elevator was out and we had to use a service elevator. Sounds like the elevator has been out for a year of ans on. We never got a key to our room. We had to keep requesting to have our rooms opened. A very big inconvenience when we needed to get into our rooms quickly to leave again. I would recommend staying here but would check to see if the main elevators are working and if the key card maker is working.

Location Elevators did not work. Key cards did not work.

Exceptional

Nice and clean. When i first arrived the man at the desk didn’t assist us. He started to assist someone that came after us, i told him we had been waiting on him. He stated that he assumed we were checking in on our phone although when we walked up to the counter he never said anything just kept doing whatever it was he was doing on at the computer. Also the elevator was down.

Everything was great except the elevator has been broken and the customer needs to use employee elevator. It’s been like that when I stayed at this same hotel like a year ago. They should fix it. Other than that, the room was clean and nice, staff member was very kind! I will be back to this double tree when I am back in Houston!

Upon arriving home all of my items I brought smelled like mold. Be careful for anyone with allergies and kiddos.

Property clean, rooms clean and staff very hospitable and friendly. The only downside is that their elevator was under repair and we had to walk to the back and take the service elevator. Honestly, we did not mind, since our car was parked right there outside. We didn't have to walk back to the entrance. I would stay next time I'm in Houston.

Clean place

It was clean and nice The front gave someone our key my mistake. So I didn’t feel safe.

It was clean and nice The front gave someone our key my mistake. So I didn’t feel safe.

Passable

Passable

Exceptional

Exceptional

The main elevator was never fixed when we were there; we walked through the back to use the employee elevator which located in a not so visitor friendly part of the hotel. My toilet was clogged and was not fix till the next day. Elevator was on of order, toilet clogged, etc.

The main elevator was never fixed when we were there; we walked through the back to use the employee elevator which located in a not so visitor friendly part of the hotel. My toilet was clogged and was not fix till the next day. Elevator was on of order, toilet clogged, etc.

The location was good, clean room and bartender was good. Only inconvenience was the property only had one working elevator.

Clean room. Great location. Friendly staff. Would definitely stay again

Food was delicious. Room and AC were pleasant and clean. Beds were comfortable. Staff was very friendly. Nice and easy to use TV. Elevators were broken and had to use service elevator. Room smelled musty. No refrigerator.

Food was delicious. Room and AC were pleasant and clean. Beds were comfortable. Staff was very friendly. Nice and easy to use TV. Elevators were broken and had to use service elevator. Room smelled musty. No refrigerator.

Hotel staff were super nice. The restaurant waitress/ bartender (Mariah) was especially excellent. Clean facilities and large rooms. Main elevators did not work. Not a great location next to major roads. Not a walkable location. Feel stuck.

Hotel staff were super nice. The restaurant waitress/ bartender (Mariah) was especially excellent. Clean facilities and large rooms. Main elevators did not work. Not a great location next to major roads. Not a walkable location. Feel stuck.

Convenient location for where we needed to be in Houston. Property’s main elevators were not open, had to use service elevator which was smaller.

A solid choice if you need a place to stay. I found the room clean and comfortable.

This was a family trip to my niece’s wedding. The hotel was close to the venue. We enjoyed our stay. The rooms were comfortable and very clean. Breakfast was very delicious. The employee’s were very friendly and helpful. The area felt very safe.

No free breakfast and had to put a deposit down when it wasn’t explained while booking.

The staff was great and free gym. No free breakfast and had to put a deposit down when it wasn’t explained while booking.

Breakfast should be included

Clean Breakfast should be included

Broken elevator that caused some inconvenience but the staff was very helpful and the room was clean.

Good

No pool and the main elevator is not working

X

th

Loved the property, it was vey modern and clean. The staff was very helpful and tried to accommodate all our needs, especially Keith from the front desk.

Everything good

DO NOT STAY HERE. A/C stopped working in the living room part of the suite; they were unable to repair it. Also, body wash container missing from the bath tub. No trash can in the living room or bedroom. The lobby was always very hot, as were the slow elevators and the hallways. Spend your money at a different hotel where you will be more comfortable and enjoy your stay.

Clean room

Okay overall! Xxxxxxxxxxxxxx

The room I wanted I did not get that also, they charged me more then I was supposed to pay and they scammed me.

The room was nice and clean.

The room was rather hot especially at night even after lowering the temperature and took forever to cool down.

Front office staff are friendly

I loved the hospitality oriented staff. It was a wonderful flight. Thank you.

Good customer service

Very clean and spacious room. The area was nice and convenient to the city. Will stay here again!

The room was nice and clean. Except the bed was too soft.

Excellent location

Good for a trip

Great room would definitely stay here again!

Awesome

Okay hotel

Clean up to date rooms and friendly staff

Room was very Clean

The room was clean besides a few stray hairs in the sink and shower. The staff were all friendly daily and the cookies were amazing and fresh!

Nice hotel

Parking was good

The building was nice, rooms were a good size and comfortable, WiFi was what you would expect. The gym was nice, enough freeweights. Breakfast was great if slow, I would look elsewhere for dinner. Also had one elevator out of commission, so dinner being lacking and the elevator are the reason for the star lost. Staff was amazing though, super friendly

Also the fire alarm went off in the middle of the night. False alarm which was good but again an inconvenience

Bar was great and Manny is awesome. Breakfast was delicious both days. Definelty recommend the omelet and breakfast skillet.

i loved everything

Hotel was very clean and nice beds are super comfortable made me want to take the bed home lol. Gym was amazing had everything I needed to get a good workout in before beginning the day only thing I would have liked to have was free breakfast.

Friendly front desk staff

Breakfast was good. Waitress was hard working! Elevators were being renovated so we walked through the service area to get to the service elevator. Not the best view of the property.

Loved it

The hotel boasts an excellent location with convenient transportation access and ample parking. The rooms are clean and tidy, the check-in process is smooth, and the service is excellent. Be sure not to miss the delicious cookies provided daily as a welcome treat!

Everything was great!

Staff was friendly

Did not visit

The staff were so helpful. Long was the best!

Had to switch rooms 4 times due to unclean rooms! Fridge leaking water, cars being broken into. This is not Hilton Standard

The staff members are all super nice and friendly.

.

Good

Elevators broken, crazy detour. Great staff!!

Elevators were not working but good stay

Very cold but the elevators were out had to used the service elevator

Location was great. Room was clean. Staff fantastic. My only complaint we had to use the service elevators due to lobby elevators being out of service.

Booked a suite that claimed to have a stocked mini bar because I needed to work from the room for a few days. Upon check in I quickly realized there was no stocked mini bar and the room was in really rough shape. Damage everywhere, exposed nails, broken light switches, and an overall lack of care for the room. The pool was closed and the elevator was out. I lasted 30 minutes at this property before checking out.

Elevators were permanently broke as were the front desk phones.

That being said everyone was polite and helpful. It just wasnt the romantic experience I wanted.

Clean room and staff. Especially the Bartender. We love her!!

Yes 5 stars.

staff very nice , room very clean and

Beautiful hotel and Mike was so so nice to me! I will definitely be staying at this hotel every time I come to Houston! Alsooo the cookie is delicious!

Variety of TV watching is not good at all. Local cable only, no smart TV's for streaming Netflix or any ther services.

Great

good

Super nice staff

Great facilities and rooms.

Room spotless and staff very attentive. Lobby was very nice and clean

It was great clean place

Nice staff , spacious rooms and clean! - they also have delicious cookies lol - Great experience!!!!

I was disappointed to stay at Double Tree hotel. 😟

Staff were so sweet and accommodating from front desk like Manny & Mike. Restaurant and gym on site. Houston trip was perfect.

The hotel was clean and comfortable

Over all, it was really good experience and I would stay there again.

Double Tree by Hilton always clean, staff, all great!

Would use again

The young lady who checked me in was very friendly and helpful. I chose this hotel because it is advertised as having a bar and restaurant. Upon my arrival (on a Saturday), I was informed that both are not available on weekends. This information should be provided to guests in advance. Luckily there is a restaurant only steps away across the parking lot. Other than the unavailable amenities, my room was clean and my bed was comfortable.

I wanted to try this hotel out. I had to go to the bar to inform that no one is at the register. Another guy was waiting ahead of me Finally a lady came she was nice but having zero at a counter for us to check in from a hotel like this is unacceptable Then the food. The most horrible food that’s available to mankind. Just don’t order anything I didn’t eat. So for breakfast I decided I am definitely not going to order anything Looks like the hotel is short staff. Don’t expect any good food from this hotel

The room was clean and the bartender in the restaurant was really nice and attentive. There was also plenty of free parking available. Overall I would highly recommend this place.

Room was clean, the 4th floor smelled pretty badly of mildew particularly at the elevator. Staff were kind. WiFi quality was solid. Parking was a bit of a bit like hunger games overnight. Breakfast was solid. Overall, wasn’t a bad stay but I can’t say I’m itching to book another.

By far one of the best hotel experiences I’ve had in a very long time. Hotel looked and smelt amazing inside. The room was spotless and the cookies were delicious! Will definitely be my go to Houston hotel going forward!

unable to cancel my reservation, even though I had a death in the family the hotel would not honor my cancellation

The rooms are not ready when we arrived there. Then after checking in the room the table has lots of hair on it and it’s dirty. The pillowcase has blood stains on it and night lamp table has also hair on it. When I went in restroom there is long hair on glass of shower.

Very good

Amenities and clean room and clean hotel. The staff was amazing.

This property was in a nice quiet area. The overall stay was decent for what we needed it for. However, the room & bathroom was not cleaned properly. The bedsheets looked like they were thrown together in a rush. I waited hours for towels, although the front concierge was very nice in trying to resolve the problem. I personally don’t know if I’d be back. All in all not terrible.

The staff is very nice

Staff was friendly and helpful. Room was spotless. Bed comfortable. The hotel is beautiful, well kept, and looks new.

Good

We booked for 2 nights, everything was great beside the water pressure the shower head was broken and the water came out super slow.

Staff - Long is helpful and courteous

We would not stay at this hotel again.

The property is in excellent condition. The staff was very friendly and helpful. Parking are plentiful & safe. I will definitely stay here again.