DoubleTree by Hilton Houston Westchase
About DoubleTree by Hilton Houston Westchase
Located west of downtown Houston, this Holiday Inn is a 15-minute drive from George Bush Park. The hotel features a large gym and rooms with flat-screen TVs. Rooms at the Doubletree by Hilton Houston Westchase offer a modern décor and are equipped with free Wi-Fi, a microwave and refrigerator. A seating area and work desk are also provided. Sporting News Grill is a sports themed restaurant and bar. It serves American cuisine with Texas specialties and guests can eat inside or on the patio. Houston Holiday Inn has a full-service business center and laundry facilities on site. Children's Museum of Houston, Rice University and Minute Maid Stadium are all within a 20-minute drive. The Galleria Shopping Mall is a 10-minute drive from the Holiday Inn Houston hotel.
Amenities
- 24-hour front desk
- Meeting space
- Fitness center
- On-site dining
- Bar / lounge
- Café / coffee shop
- Breakfast available
- Business center
- Express check-in / check-out
- Dry cleaning
- Self-service laundry
- Luggage storage
- Multilingual staff
- Full kitchen / kitchenette
- In-room refrigerator
- Pool
- Family friendly
- Wheelchair accessible
- Smoke-free property
- Air conditioning
- Elevator
- In-room safe
Reviews
The hotel is generally clean and the staff is friendly and helpful, particularly Manny. However, there are some issues with the facilities such as the elevator, parking, and noise. Some guests have also reported problems with their rooms and amenities.
- Cleanliness
- Friendly and helpful staff, especially Manny
- Issues with the elevator, parking, and noise
- Problems with rooms and amenities
- 3/5
X
- 5/5
Exceptional
- 5/5
th
- 0.5/5
The stay was an experience...
- 4/5
Staff and location
- 5/5
Exceptional
- 4.5/5
Superb
- 4/5
Very good
- 5/5
Loved the property, it was vey modern and clean. The staff was very helpful and tried to accommodate all our needs, especially Keith from the front desk.
- 5/5
Everything good
- 2/5
DO NOT STAY HERE. A/C stopped working in the living room part of the suite; they were unable to repair it. Also, body wash container missing from the bath tub. No trash can in the living room or bedroom. The lobby was always very hot, as were the slow elevators and the hallways. Spend your money at a different hotel where you will be more comfortable and enjoy your stay.
- 1/5
It was clean and updated. Most of the staff were very friendly and helpful. The air conditioner I our room (436) was SO LOUD it kept us awake all night. It was too hot to turn it off completely so we set it at 76. Between the CONSTANT LOUD RATTLE of the A/C and the warm room we didn’t sleep AT ALL. When I told the front desk staff, they just thanked me for letting them know. NO APOLOGY! NO consolation offer. No empathy. Told me to have a good day!! WHAT?? We really like the location, but won’t recommend this particular Doubletree to anyone. Booking.com, please add this to your reviews. People need to know.
- 1/5
It was clean and updated. Most of the staff were very friendly and helpful. The air conditioner I our room (436) was SO LOUD it kept us awake all night. It was too hot to turn it off completely so we set it at 76. Between the CONSTANT LOUD RATTLE of the A/C and the warm room we didn’t sleep AT ALL. When I told the front desk staff, they just thanked me for letting them know. NO APOLOGY! NO consolation offer. No empathy. Told me to have a good day!! WHAT?? We really like the location, but won’t recommend this particular Doubletree to anyone. Booking.com, please add this to your reviews. People need to know.
- 3/5
Pleasant
- 5/5
Clean room
- 5/5
Exceptional
- 3.5/5
Good
- 5/5
Exceptional
- 4/5
Okay overall! Xxxxxxxxxxxxxx
- 1/5
The room I wanted I did not get that also, they charged me more then I was supposed to pay and they scammed me.
- 5/5
The room was nice and clean.
- 5/5
Exceptional
- 3/5
Pleasant
- 3.5/5
Good
- 5/5
Exceptional
- 5/5
Exceptional
- 0.5/5
Bad
- 4.5/5
Quiet and very clean Nothing
- 4.5/5
Quiet and very clean Nothing
- 4/5
The room was rather hot especially at night even after lowering the temperature and took forever to cool down.
- 5/5
Front office staff are friendly
- 5/5
I loved the hospitality oriented staff. It was a wonderful flight. Thank you.
- 5/5
Good customer service
- 5/5
Very clean and spacious room. The area was nice and convenient to the city. Will stay here again!
- 5/5
The room was nice and clean. Except the bed was too soft.
- 5/5
Excellent location
- 4/5
Good for a trip
- 5/5
Great room would definitely stay here again!
- 5/5
Awesome
- 3/5
Okay hotel
- 5/5
Clean up to date rooms and friendly staff
- 4/5
Room was very Clean
- 5/5
The room was clean besides a few stray hairs in the sink and shower. The staff were all friendly daily and the cookies were amazing and fresh!
- 4/5
Nice hotel
- 4/5
Parking was good
- 4/5
The building was nice, rooms were a good size and comfortable, WiFi was what you would expect. The gym was nice, enough freeweights. Breakfast was great if slow, I would look elsewhere for dinner. Also had one elevator out of commission, so dinner being lacking and the elevator are the reason for the star lost. Staff was amazing though, super friendly
- 3/5
Also the fire alarm went off in the middle of the night. False alarm which was good but again an inconvenience
- 5/5
Bar was great and Manny is awesome. Breakfast was delicious both days. Definelty recommend the omelet and breakfast skillet.
- 4/5
i loved everything
- 5/5
Hotel was very clean and nice beds are super comfortable made me want to take the bed home lol. Gym was amazing had everything I needed to get a good workout in before beginning the day only thing I would have liked to have was free breakfast.
- 5/5
Friendly front desk staff
- 3/5
Breakfast was good. Waitress was hard working! Elevators were being renovated so we walked through the service area to get to the service elevator. Not the best view of the property.
- 5/5
Loved it
- 5/5
The hotel boasts an excellent location with convenient transportation access and ample parking. The rooms are clean and tidy, the check-in process is smooth, and the service is excellent. Be sure not to miss the delicious cookies provided daily as a welcome treat!
- 5/5
Everything was great!
- 5/5
Staff was friendly
- 1/5
Did not visit
- 5/5
The staff were so helpful. Long was the best!
- 1/5
Had to switch rooms 4 times due to unclean rooms! Fridge leaking water, cars being broken into. This is not Hilton Standard
- 5/5
The staff members are all super nice and friendly.
- 5/5
.
- 5/5
Good
- 3/5
Elevators broken, crazy detour. Great staff!!
- 4/5
Elevators were not working but good stay
- 4/5
Very cold but the elevators were out had to used the service elevator
- 5/5
Location was great. Room was clean. Staff fantastic. My only complaint we had to use the service elevators due to lobby elevators being out of service.
- 2/5
Booked a suite that claimed to have a stocked mini bar because I needed to work from the room for a few days. Upon check in I quickly realized there was no stocked mini bar and the room was in really rough shape. Damage everywhere, exposed nails, broken light switches, and an overall lack of care for the room. The pool was closed and the elevator was out. I lasted 30 minutes at this property before checking out.
- 1/5
Elevators were permanently broke as were the front desk phones.
- 4/5
That being said everyone was polite and helpful. It just wasnt the romantic experience I wanted.
- 5/5
Clean room and staff. Especially the Bartender. We love her!!
- 5/5
Yes 5 stars.
- 5/5
staff very nice , room very clean and
- 5/5
Beautiful hotel and Mike was so so nice to me! I will definitely be staying at this hotel every time I come to Houston! Alsooo the cookie is delicious!
- 3/5
Variety of TV watching is not good at all. Local cable only, no smart TV's for streaming Netflix or any ther services.
- 5/5
Great
- 4/5
good
- 5/5
Super nice staff
- 5/5
Great facilities and rooms.
- 5/5
Room spotless and staff very attentive. Lobby was very nice and clean
- 5/5
It was great clean place
- 5/5
Nice staff , spacious rooms and clean! - they also have delicious cookies lol - Great experience!!!!
- 2/5
I was disappointed to stay at Double Tree hotel. 😟
- 5/5
Staff were so sweet and accommodating from front desk like Manny & Mike. Restaurant and gym on site. Houston trip was perfect.
- 5/5
The hotel was clean and comfortable
- 4/5
Over all, it was really good experience and I would stay there again.
- 5/5
Double Tree by Hilton always clean, staff, all great!
- 4/5
Would use again
- 4/5
The young lady who checked me in was very friendly and helpful. I chose this hotel because it is advertised as having a bar and restaurant. Upon my arrival (on a Saturday), I was informed that both are not available on weekends. This information should be provided to guests in advance. Luckily there is a restaurant only steps away across the parking lot. Other than the unavailable amenities, my room was clean and my bed was comfortable.
- 1/5
I wanted to try this hotel out. I had to go to the bar to inform that no one is at the register. Another guy was waiting ahead of me Finally a lady came she was nice but having zero at a counter for us to check in from a hotel like this is unacceptable Then the food. The most horrible food that’s available to mankind. Just don’t order anything I didn’t eat. So for breakfast I decided I am definitely not going to order anything Looks like the hotel is short staff. Don’t expect any good food from this hotel
- 5/5
The room was clean and the bartender in the restaurant was really nice and attentive. There was also plenty of free parking available. Overall I would highly recommend this place.
- 3/5
Room was clean, the 4th floor smelled pretty badly of mildew particularly at the elevator. Staff were kind. WiFi quality was solid. Parking was a bit of a bit like hunger games overnight. Breakfast was solid. Overall, wasn’t a bad stay but I can’t say I’m itching to book another.
- 5/5
By far one of the best hotel experiences I’ve had in a very long time. Hotel looked and smelt amazing inside. The room was spotless and the cookies were delicious! Will definitely be my go to Houston hotel going forward!
- 1/5
unable to cancel my reservation, even though I had a death in the family the hotel would not honor my cancellation
- 1/5
The rooms are not ready when we arrived there. Then after checking in the room the table has lots of hair on it and it’s dirty. The pillowcase has blood stains on it and night lamp table has also hair on it. When I went in restroom there is long hair on glass of shower.
- 5/5
Very good
- 5/5
Amenities and clean room and clean hotel. The staff was amazing.
- 3/5
This property was in a nice quiet area. The overall stay was decent for what we needed it for. However, the room & bathroom was not cleaned properly. The bedsheets looked like they were thrown together in a rush. I waited hours for towels, although the front concierge was very nice in trying to resolve the problem. I personally don’t know if I’d be back. All in all not terrible.
- 5/5
The staff is very nice
- 5/5
Staff was friendly and helpful. Room was spotless. Bed comfortable. The hotel is beautiful, well kept, and looks new.
- 4/5
Good
- 5/5
We booked for 2 nights, everything was great beside the water pressure the shower head was broken and the water came out super slow.
- 5/5
Staff - Long is helpful and courteous
- 3/5
We would not stay at this hotel again.
- 5/5
The property is in excellent condition. The staff was very friendly and helpful. Parking are plentiful & safe. I will definitely stay here again.
- 5/5
clean room parking easy
- 3/5
A little dated, and room smelled like sigarettes
- 2/5
They said on line had a pool an there was no pool plus there was no microwave in my room I had to ask them an I told them that I needed itI had a kid also they said they offer up to $15 on breakfast that was false too.So on the Web site it shows all these great things get there an they come up with excuses why they don’t provide things that their site said
- 5/5
Nice people, clean and new
- 5/5
Great property even better GYM
- 5/5
Good Overall Experience
- 4/5
It was okay
- 5/5
Had great time , the hotel is super clean and everything was in good condition, good stuff nothing to complain about at all .. I will definitely stay again.
- 5/5
Amazing staff, cleanliness is top.
- 3/5
The hotel is ok but I will never stay there again . How do you pay 25 dollars per night for parking . It’s crazy
- 5/5
Always a great experience.
- 3/5
Sloppy housekeeping: didn’t vacuum the carpet.
- 5/5
Great stay
- 5/5
Loved it, clean and spacious and the staff were excellent
- 4/5
Overall was ok