DoubleTree by Hilton Houston Intercontinental Airport

Nine

Helpfulness of the staff Nothing to complain about.

Great staff!

Exceptional

Room was very clean - the pool is covered and very nice. The depth varies - it was kind of a weird pool, but very refreshing.

Clean room, a great manager, Andrew, who is extremely helpful and customer-oriented, a delicious breakfast, and a beautiful outdoor pool area with a hot tub made my stay wonderful.

Although I was not there long everything was great.

Exceptional

The hotel staff was wonderful. The best part was the complimentary oatmeal cookies served warm…yummy!

Friendly staff, a nice room, good soundproofing - I could barely hear the traffic outside or planes flying overhead- only thing was, the air conditioning unit in the room was quite loud, so getting to sleep initially took a bit of time. Otherwise a good stay.

- About a 5 minute drive to the airport-without disturbance of plane noise. - A welcome cookie - Availabilty of an in house restaurant with a good menu. The swimming pool water didn’t look fresh and had leaves and some twigs in it. It could do with better maintenance.

perfect overnight hotel before flight the next day.

Our shower had extremely low pressure, no hot water & the shower was not a normal shower.

Excellent service. Ceiling repair required in hallways

The rooms need updating. The bed was uncomfortable and the lighting in the bathroom was terrible!

Loved the warm cookies and the pool

I enjoyed my stay. The staff was amazing. I will definitely be back!!

Beautiful hotel, we especially loved the courtyard! The staff were super friendly and helpful. Nice restaurant too.

The location of the hotel is good for business travelers and the staff is friendly and welcoming. However, there are some amenities that need to be refreshed and upgraded in the hotel.

Exceptional

It was clean and comfortable, but dull. Needs to be brightened up.

Friendliness of staff at check-in. It was clean and comfortable, but dull. Needs to be brightened up.

⭐️⭐️⭐️⭐️⭐️⭐️

Loved the customer service, kindness of the restaurant staff morning and evening. Cleanliness of the hotel and room. Felt safe!

Good hotel

My king room was good sized. The AC was a bit noisy and shower water pressure was weak. Hotel is noisy from all the planes taking off. Wifi was slow. Outside pool and hottub was awesome. Parking was decent. Staff was always helpful and friendly. The manager on duty at time helped me when i ran into issues with the loud, screaming people next to my room. The hotel restaraunt food was decent but pricy. The starbucks inside was overpriced. 5USD for a small drip coffee. Typical is 2.20. Overall 3 / 5.

Superb

Excellent place to lodge

They have a nice gym & pool. Good breakfast, above average dinner. The staff is helpful. The shuttle drivers are nice. We had a different shuttle driver take us out of kindness to our hotel. I’d call that Texas hospitality. I would stay here again.

Dinner on evening of arrival was good with excellent staff attention. Courtesy bus service good

Exceptional

Very good

Very clean and inviting and the staff was from N/a

Very clean and inviting and the staff was from N/a

The property was fine but check in was terrible because EXPEDIA DID NOT UPDATE MY RESERVATION CHANGE. I worked with Khushi in your customer service to move a reservation, paid an additional fee and they DID NOT make the change in the system so the Doubletree did not have my reservation it took about an hour to get it straight but fortunately they were very helpful and I did not have to pay for the room again.

They let us have a late check-out and stored our luggage for free. Also had an airport shuttle. Excellent staff and service. Nothing.

They let us have a late check-out and stored our luggage for free. Also had an airport shuttle. Excellent staff and service. Nothing.

The food during breakfast lunch and dinner all to high standards Nothing all is good

Very good

It was a comfortable stay

It was a comfortable stay

Hotel is dated. In need of major upgrades.

Staff are friendly, nice and big parking lot, rooms are clean.

Bad

I had a pleasant day. The room was adequate and I was there to see my son graduate the United Airlines training.

I arrived late at night. Didn't have a chance to use the pool.But from what I could see through the glass, it looked like a very inviting place to hang out. The indoor gym was fully equipped and had everything I needed for a morning workout.

About 2 miles from IAH, free hotel shuttle pick up and drop off. Very convenient. Guests received bottles of water and warm cookie upon check-in. Very convenient for an overnight stay if you have an early flight to catch the next day.

Everything and everyone was excellent.

Room was spacious and clean. We arrived early and staff was able to a room ready for us. There's a bit of airplane noise being so close to the airport, but.... Free shuttle to the airport was a real bonus.

Very nice and quiet hotel. The staff was amazing, esp in the morning. We arrived late, and there was a slight delay in shuttle service from airport, but it was worked out. The nighttime people were ok, but the daytime people were amazing. Every member of staff went above and beyond acknowledging guests! What a great team! Shuttle driver in the morning was also part of the awesome team, as well as what I think may have been the general manager working in the restaurant food service area in the morning. Thank you for getting back to good ole service in a genuine way! Just plain kindness and courtesy! Thank you!

Very friendly and helpful staff. This hotel was overbooked during our stay, and they tried to change our room, from what we originally booked. I was not impressed. Also the rooms are super dated and could use some sprucing up. For the price/ I would personally look elsewhere for my next stay.

Staff was very courteous. Beds were fairly comfortable. Restaurant and bar were very nice. Very convenient to have an airport shuttle.

Rooms were super clean, staff were very courteous and professional. Bar and grill was great. Food was delicious.

Building starting to show some age.

Friendly staff

Bathroom was did not work at all!

Convenient to airport for early flight. Kind of scetchy area with construction and people on streer.

Clean, lots of room. We were able to check in early which was very helpful.

All the staff was excellent- Gloria and Fernando in the dinning area were excellent- very helpful and wonderful personality… front desk sorry didn’t get names- was Great!!! Will recommend and come back on our next trip!!

Clean rooms, friendly staff. Yummy warm cookies upon checkin!

Area of concern: Toilets could be updated to be more accommodating for seniors. The seats are TOO LOW and the flushing function a little slow. Please install taller commodes for easier access to avoid leg cramps and pain.

The shuttle was great

Clean rooms. Great service.

My stay was good, but the check-in process started out bad. They did not have my reservation in the system. I verified the correct hotel location and confirmation number with the front desk and fortunately they were able to create a new reservation for me. I'm not sure who was at fault here. The other part I didn't like was that I just returned from a cruise in the morning and had no where else to go, so I went to the hotel to check-in only to find out for an early check-in it would cost $50.00. No problem, but when its obvious you have rooms already available, it didn't make since to me. I stayed at a different hotel earlier last week in Houston and received an early check-in with no problem.

Me encanto la limpieza

Rooms were clean, staff was excellent. Only downside is I didn't have heat working in my room during a bit of a cold snap. Overall, great hotel with amenities close to the airport. Would definitely stay again.

The room was nice however, the bathtub was very slippery. I actually slipped and almost fell down. You need matts or rubber strips for safety.

Nice staff

Yes

Airport shuttle was right on time every 30 minutes. Great service

Great spot

Some of the nicest staff I have ever met. Good for them!

Was not satisfied with the room did not get the extended seating area I paid for

The Staff was awesome at this hotel. Very professional in a caring way. I will definetly stay at this hotel again in the future.

Great except no cookie and there was pile of long hair in the shower. Other than that it was alright.

Very clean room and super friendly staff

Really good Service 👍

Booked a king room got switched to a queen waited almost 1.5 hours because hiltons system went down

We always stay at this hotel. We are probably going to find a different property to stay at because of having to pay to park.

Breakfast is on the expensive side. Service was excellent.

Love this place

Front desk was awesome. Ordered in and food was delicious. Room was very clean. Great stay.

They are so catering to their guests actually quite the best I’ve ever experienced I will go there again and again

The staff was really nice and friendly when I was checking in. Everything looks clean and the food was great!

Great place for a stay near the airport

Facility and service was outstanding!

Very welcoming staff.

Only suggestion would be to make the bathroom/shower less slippery

close to the airport, yet quiet, clean, nice staff

Great place to stay near airport. Clean pool

If you are not a united worker you are not treated quite as good. We sit on the shuttle for 35 minutes because the driver needs to wait for two united employees. Then when you get to the double tree the desk trys to help the united employees before you the paying customer not only to the airline but the hotel as well. I will not stay at a hilton hotel again. Just go to the marriot it is closer and better.

As expected for the most part. Warm cookie and cold bottle of water at check-in a plus. Our water shut off mid-shower in the morning, so that was an inconvenience. Otherwise friendly efficient staff, clean facilities, all as expected for a mid-range hotel.

The room was very very hot, could not sleep bc of hot the room was. We complained but they told us it was from the humidity, I am from Louisiana. I have never had that issue I know about humidity. Also other rooms felt cooler than ours and we asked them to please move us to another room and I did not.

The front desk managers were dismissive and refused to help.

.

The room was nice. Check-in was easy. The restaurant was good!

Room needs some upgrades and it was musty and hot. Needs a refresh

Overall the hotel and staff were pretty good. The only thing that bothered me was the condition that the towels and linens were in. I only have photos of the pillowcases, but everything needs to be upgraded. There were stains. I addressed my concerns to the staff, but nothing was done to make me want to stay again.

Very convenient location. Easy on/off major thoroughfares.

My family and I enjoyed our stay at the Doubletree- Houston International. From the moment we checked-in the staff was friendly and accommodating. The customer service is excellent. The property amenities are a nice touch. There’s plenty of dedicated space to relax, unwind, and play. We loved the pools and cabanas as well. Thank you, Doubletree!

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Check in staff were all

The room and staff was great. Very clean too

Very nice

I like the fact that the pool area was surrounded by plants and pretty flagstones, not naked concrete. Staff was friendly and welcoming. Room was clean and comfortable.

Awesome place to stay!

The hotel is a bit dated and tired. But, it’s better than the Sheraton!

The property was very clean and quiet. The location makes for easy travel on any freeway!

Well thought out

Staff Gr88888t helpful cookies the best very convenient and eating daily right on the property is so good and convenient also I feel very safe

Better parking for visitors

I needed a room due to weather, staff was great, and room was clean and quiet.

Rude stall airport shuttle not available and she. Requested staff told me you are on your own

Customer service was great

Very close to airport, picked us up and brought us to hotel, very courteous, shuttle driver.

It was amazing

little kids from a event room were running all over screaming and climbing on furniture in lobby. We couldn't here each other talking. Took long time for staff to say something

Nice rooms and dining options. Staff were terrific in every interaction.

Nice hotel and restaurant. We could hear the cars, planes and people in the hallways during the night. But it is convenient and close to parking!

It’s close to IAH and has a couple dedicated shuttles every half hour 24/7. Its age is showing in some areas but the staff is friendly and helpful. A good spot close to the airport when you need one.