DoubleTree by Hilton Hotel & Suites Houston by the Galleria

Clean room

Great location

None

The staff was amazing and very accommodating.

Shampoo container was empty Body wash was empty Bathroom looked very worn, and not well maintained Carpet was worn and stained

Good hotel

I’ll start again, great balconies in room

The restaurant staff was very accommodating & friendly. The food was very tasty. One waitress named Yumei was exceptionally neat & clean & professional.

Staff attentive and professional

My flight got delayed two hours so my wife and I got to the hotel near midnight.. when we got there we were told that our room was cancelled that we had reserved days in advance.. it hadn’t even reached 2am yet they sold our room to some one else (balcony and all) and had no other option for us on a Friday night sold out….. never again

Still pretty outdated I feel like the pictures were a bit of false advertisement. The parking was extremely high but the only perk was the location and staff. Decent stay.

Bar was good

For a nice location, I was shocked by how many issues there were. There is no free coffee, I stay at less than nice places and they still have free coffee. The valet were oblivious and not welcoming. My room was not ready until 45 minutes after check-in time, which driving into to town is based on check-in time. Lastly the one day I did not put the “Return Later/Do Not Disturb” sign for room clean they didn’t show up until 5 pm after I already returned from my day of work. Lastly on Hotels.com it says Breakfast Available but that did not mean free so that was a big let down as a filter.

Great service and location

Staff were very polite and helpful, property is conveniently located to all amenities.

Great stay

Everything was amazing as always!! Especially the cookies!!

cookies

Good

Though the rooms are dated the customer service is what keeps me coming back! The front desk supervisor Carsyn is amazing and very accommodating! I will certainly be back.

I remember getting free coffee for breakfast but I had to pay for coffee. That was the only negative. A coffee and a 20oz soda was $6.

Parking lot fee, and breakfast fee

This place was pretty underwhelming. It was an older hotel and didn’t look like the pics that were provided. The room had an old smell to it and the floors were poorly cleaned. The hotel is in a good location but it’s not the nicest. The doubletree in ATL is newer and way nicer so I expected a little more.

Would not recommend this property, dirty rooms, furniture is old and damaged, you have to pay for parking and it is very overpriced, overall a very dirty property.

Spacious room. Great restaurant. Great location

This hotel has outstanding ‘can do’ staff. The Reception staff make you feel welcome, the rooms are well serviced, a shuttle is provided for nearby ( 4 mile radius) areas and a good selection of easy meals are available with bar service too. The Foyer can be a bit noisy but if you like convivial people this hotel is one you’d enjoy.

The staff was very friendly

Great service!!

Good

The

Front Desk friendly and accommodating. Bar was school. Both bartenders was friendly and professional. Made my drinks good. I especially like the the shuttle that dropped us off to the spots that was 3 miles or less. Overall I enjoyed my stay and would return.

Nice and spa

Good location

Property was old and dirty and very unkept

needed a mini fridge

My favorite stay when I come to Houston. Janay my favorite bartender was there the food from the restaurant was great as usual.

Could I had fresh water in the rooms?Would have been nice other than that.Everything was great

Elevators didn’t work all weekend. Only 1-2 elevators were in service

Nice hotel with good amenities. Needs updating.

Overall, an extremely disappointing stay. Will not be returning. I can only surmise that they have high occupancy due to their proximity to The Galleria.

Exceptional

On a positive note, the lobby was beautiful, and the breakfast was excellent. However, the room conditions and lack of communication took away from the overall experience. I would give this hotel 2 out of 5 stars.

Great place to stay. I recommend it

Excellent service and nice rooms

Good valet ppl

Everyone was so welcoming.

it was an amazing stay

The staff was amazing, the hotel itself could use a little updating. somethings were outdated.

But hotel is ‘worn’ and feels and smells ‘old’. Booked a suite, but still did not get refill of water bottles nor coffee. Cigarette burn marks in the room carpet. Noisy aircon. And a weird smell of sewage or uncleaned aircon. Asked them to check, but no solution. Usually do not leave bad reviews, but had to this time. Commendable staff, love that! But will not book again.

Passable

We had a wonderful experience during our stay! The hotel was clean, comfortable, and welcoming. The staff was friendly, helpful, and made us feel right at home. Everything was well-maintained, and we truly appreciated the great hospitality. It was a relaxing and enjoyable stay from beginning to end. We would definitely recommend this hotel to anyone looking for a comfortable place to stay. We look forward to visiting again!

Good

However, the hotel is seriously outdated and desperately needs renovation. The furniture looks like it belongs in the 1980s, the lampshades are crooked, the paint is peeling, and the gray carpet looks and smells like something you’d find in a neglected apartment. Parking is outrageously expensive—around $30–35 per day for self-parking and $45 for valet. These are practically Las Vegas resort fees disguised as parking charges, which is ridiculous considering the location, the abundance of parking in the area, and the already expensive room rates. The most frustrating experience was housekeeping forgetting to replace the bath towels. I discovered this only after stepping out of the shower, soaking wet and cold, and had to call and wait for someone to bring towels. Completely unacceptable. Overall, the hotel is clean but tired, worn out, and overpriced for what it offers. It desperately needs a major refresh, especially at these prices. Definitely could have been better.

None

This hotel was very nice and organized. I have no co

Location and spacious room with a beautiful view. The staff was also caring, friendly and helpful.

Hotel was great except the manager who calls herself pinky she’s racist and obnoxious

Friendly, helpful staff.

room was not cleaned and the window was so small no views and very boring and the room was so small

The sink must be cleaned better and water faucet need stronger

Enjoyed our stay at the double tree.

The bathtub in the room appeared to be dirty, a ring around the tub and the bottom of tub was dirty, where you stand to take a shower.

Property was beautiful but a lil dated to have over 20 floors and only have 1 ice machine located on the 2nd floor was insane. Sofa bed was very uncomfortable. Stayed for 3 days and room was only clean 1 day. Otherwise it was a good stay overall.

Bar staff and the valet team weee excellent. Valet was an expensive especially as they parked my vehicle within 20 feet 9( the entrance. Was also a little taken back back by a 35% gratuity for the bar staff. Will definitely stay there agin.

I love everything about this property especially how cheap of a price it was !

It needs updating

Mucho ruido en las habitaciones consecutivas. Hasta las 3 de la mañana y no dejaron dormir

Hotel was just amazing !

The hotel is in need of significant renovations and updates. Our room had visible water stains on the ceiling, the bathroom sink had very low water pressure, and it took several minutes for the water to reach a comfortable temperature. Additionally, the wall-to-wall carpeting appears outdated and should be replaced with a more modern, hygienic flooring option. Given current hospitality standards and the importance of cleanliness, I would expect the hotel to prioritize these improvements to provide guests with a more comfortable and sanitary experience.

Exceptional

Actually a really nice place and the staff understand people are different and respect that! impressed!

Personal amable. Hotel muy limpio.

Excellent stay

It was clean for the most part, we had a balcony room you can tell that area isn’t maintained well. Didn’t visit the amenities so I’m unsure about those , but the hotel is in a good area and accessible to a lot of things.

I stayed in the king suite with a balcany. A bit of a wait for check in but it went smoothly. The warm cookie was delicious. Plenty of space to hang out with others after the main event in the suite. The room is outdated and the carpet and furniture need to be cleaned. There was no pation chairs for the balcony to sit and enjoy. There's a kitchen but no pots/pans or utensils available. This would have made the stay better because all I needed to do is order groceries and have them delievered to cook. I was able to bring my leftovers and heat up in the microwave. We took advantage of the buffet breakfast in the restaurant. Our food was cold. I won't eat there again. I tried to order room service on sunday night and was told it wasn't available I had to order from the bar and pick it up. Also, the website states hotel shuttle available to the airport. This is not true. The pool area was spacious and I was able to enjoy without a crowd. The hotel was overall clean.

The front desk staff rushed our check-in process, she did not explain parking just pointed at a QR code and told me to follow the directions. The valet parking staff actually explained parking once we checked in. The water in the shower was not hot. After calling the front desk we were told we had to run the water in the sink to make the water in the shower hotter. Very much not giving upscale for the galleria area. Beds were very comfy and our room was cleaned throughout the duration of the trip.

Everything was great! Would definitely recommend this place.

I reached out

The room needed to be cleaned a bit more. There was hair in our tub and chips on the carpet when we arrived

Amenities and location

Amenities and location

I love coming here and the staff is so helpful and friendly!

Smelled terrible

Great clean room

I had roaches in my room for 2 days straight. Disgusting Hilton should know better

The staff was very friendly and helpful! The property is in an ideal location, conveniently close to shopping and restaurants. The room was very spacious, and the balcony offered a beautiful view. I had a wonderful stay and will definitely be staying here again!

The room was okay. The description for the room included a microwave and mini fridge. I did not have either one. Upon inspecting the room when entering, there was a puddle of water on the bathroom floor and no towels. The front desk clerk assisted immediately. Overall the bed and pillows were comfortable and the room was clean

Had a lot of stains in the carpet and on the furniture. Also the refrigerator I was badly stained. The room was poorly cleaned

Had a lot of stains in the carpet and on the furniture. Also the refrigerator I was badly stained. The room was poorly cleaned

Wonderful-beautiful and clean hotel, excellent customer service-highly recommend

Terrible service. Had to constantly ask for coffee, silverware, towels and even soap. Elevators are seriously slow or not working. Room was totally dated - apparently not renovated since the 1970’s. Valet parking is a total ripoff and they monopolize the entrance so if you don’t use the service it’s inconvenient. Will never stay there again and don’t understand how this is a Hilton.

Elevator was being serviced 12-2am , Front desk attempted to accommodate with close room but we were already on 19th floor, food was amazing! Maintenance responded fast to bathroom issue!

Rooms not very clean Needs to definitely be updated

To make matters worse, we requested clean towels and didn’t receive them until 24 hours later, which is unacceptable for such a basic housekeeping request. Several days after checking out, I’m still having issues tracking my incidental deposit, with no clear explanation of when the funds will be released. Between the poor communication, mishandling of payments, and delayed housekeeping service, this stay was disappointing. I expected much better customer service and professionalism.

Superb

Staff was very helpful

The cleanliness of everything, from the check-in lobby to the rooms. The breakfast is the best: a buffet of all kinds of great treats for adults and children. The staff is so wonderful!!! The best part is that there is plenty of room in your room! I didn't like that at times, people smoked (weed smell) outside by the valet area front doors. not the hotel's fault though

The cleanliness of everything, from the check-in lobby to the rooms. The breakfast is the best: a buffet of all kinds of great treats for adults and children. The staff is so wonderful!!! The best part is that there is plenty of room in your room! I didn't like that at times, people smoked (weed smell) outside by the valet area front doors. not the hotel's fault though

The workers at front desk and bartenders were amazing. The rooms are outdated, I have black mold and insect in the shower. This was a suite that I was given, not a room but a suite and all I was offered was a free breakfast, to HELL with that. But has it rated a 4 star hotel. That's trash

Amazing 2 night stay. Will book again soon.

Great customer service.

The staff was very friendly and accommodating.

Clean room!

Exceptional

All of the staff went above and beyond to accommodate me and my travel companions and were so friendly and helpful. Very clean property and rooms, near shopping and plenty of food options. I’m definitely staying at this hotel on all Houston trips going forward!

Bed bugs in my hotel bed not clean bed

No comment 777777777777uuu

The entrance and parking situation was inconvenient and a little confusing. The parking area is quite far from the main entrance, so we had to temporarily leave the car outside while checking in and then go back to park it. The staff was friendly and helpful, which we appreciated. However, the hotel itself felt dated and could definitely use some updates. We booked a room for four adults, but the room was quite small and only had two towels when we arrived. The conditioner bottle in the bathroom was also completely empty. The bathroom was especially outdated. Even though it may have been cleaned, its overall condition and appearance made it feel less clean than it should. Overall, I don't feel the quality of the hotel matched the price we paid or what I would expect from a 4-star hotel. Unfortunately, based on our experience, I would not recommend it.

Todo bien, solo la TV de la sala del cuarto no prende, lo demás perfecto

The location. The cleanliness, there was mold on the ceiling in the bathroom, and around the tub. The carpet was dirty with black stains. The shower curtain was dirty as well and the bathroom ceiling was peeling.

The location. The cleanliness, there was mold on the ceiling in the bathroom, and around the tub. The carpet was dirty with black stains. The shower curtain was dirty as well and the bathroom ceiling was peeling.

This is a nice hotel and it is comfortable. My only issues were with housekeeping. When I ran out of towels and toilet paper, it took 2 hours and 4 contacts to finally get help.

I enjoyed my stay and the staff was very helpful 10/10

Chantel was very rude. They double booked my stay, and someone walked in on me naked. NEVER AGAIN

The staff was very nice but the hotel needs a major update. The rooms have very old stained carpet and the bathrooms and kitchen are very worn. I stayed at the property because my AC was out and needed a cold place to sleep. It was good for that only. Would not vacation here

Close to several restaurants and shopping malls. Bartender was great!

Stall were amazing.

Exceptional

Superb

Exceptional