DoubleTree by Hilton Hotel Houston - Greenway Plaza

The hotel was clean and comfortable. The staff was great. The only surprise was the $30 per night parking fee.

Was clean and staff was very friendly

Encontre una toalla sanitaria el dia que ingrese a la habitacion. El.dia siguiente ni lavaron la bañera, no sacaron la basura, no cambiaron toallas. Terreble.

Comfort, location, quiet, personal attention Spacious room

I appreciated the very kind staff. They were helpful and attentive to all customer needs. The views were very nice! The valet staff were friendly and helpful. 10/10 stay

Very good

Great location and the staff is welcoming. A little outdated. It looked like they were doing construction there though so maybe they will be updating it soon.

10/10

We were right down from the surgical center. It was very convenient Room was very warm when we got there. We were on the side where the sun was goi g down. Would've been better if curtains were closed.

I will give some love and appreciation to LINGH at the front desk, who assisted me in carrying my luggage up the broken elevator from the garage. When I found that I needed help, I was very surprised to see such a small young woman, and not a man helping me with my luggage up the stairs so that broke my heart a little more however, she gave great great service and I’m very appreciative of that. I definitely do not like that. The escalator was broken so I had to call for help in the first place and after having a long conference all day and many miles behind me that was an instant regret for me when booking this hotel.

Fix the escalator!

Solid business hotel. Good location, clean rooms and friendly staff. Needs a spruce up.

I was denied my room because I wasn’t 21 yet which I turn in 2 months and I didn’t even receive a refund

Everything was very old . Staff not helpful

The staff were very nice and accommodating

Poolside view. That's it. It was a dated hotel and charged way too much for what it was. The parking garage is awful and should be free, getting luggage in there was a nightmare, I've had easier times of that at flyby night motels. Front desk lady was extremely rude and judgemental on check in. The laundry had literally 2 washers 2 dryers. Escalators to get up and down some floors, the outside is mostly empty street. The luggage carts were trash and difficult to use. It was a complete joke for the amount charged

It was a pleasant experience and the staff were friendly and helpful.

Nice property, well maintained and clean. Convenience and location are excellent.

A little outdated for been a Hilton Hotel. TV not smart TV. Hard to use for channels. The bathroom was outdated .

Bad

Our stay was very wonderful! Everyone was nice and helpful!

The valet needs more organization after checkout on weekends

This property is amazing. Very convenient location, only downfall is the parking situation. Garage is below self parking is $30.00 VALET IS $50.00; KINDA RIDICULOUS tbh

Forced to use rude and intimidating valet service. Complete disconnect between valet team and Hilton staff. Very unusual setup.

linoioi

Self parking is $30.

Nice Stay

Had a 3 night stay room was clean and everything, but AC in my first room wasn’t working and told the front desk and they didn’t do anything about it until the last night.

Staff were efficient at check-in and room was very clean.

Exceptional

Passable

Was an okay location,this is my second bad experience Had mold in the room,refrigerator went out and had issues with payments

Exceptional

Was an okay location,this is my second bad experience Had mold in the room,refrigerator went out and had issues with payments

I did not get the room I paid for and the hotel looks nothing like the pictures online

Good location

Superb

Nice weekend stay, not for relaxing or room aesthetics but nice hotel it’s self.

Great staff!! Stephanie was amazing, loved every minute of the stay. Will definitely stay again. Room clean, great location, friendly staff

I like the property location and front desk staff was friendly. Bathtub had ring around tub when we arrived. Carpet needs to be cleaned. Escalator from self parking deck does not work and there is no elevator for guest until you get to the lobby. Also when asked for new wash cloths, housekeeper sat them on the dirty floor outside the door.

Bathtub had ring around tub when we arrived. Carpet needs to be cleaned. Escalator from self parking deck does not work and there is no elevator for guest until you get to the lobby. Also when asked for new wash cloths, housekeeper sat them on the dirty floor outside the door.

Check in process was seamless l.

clean and wonderful service

Location

Location

There wasn't much I didn't like about this location and the services provided. This place is really nice. There were no mints on my pillow.

There were no mints on my pillow.

Room service was great, really liked it , staff were professional

Very good

Room was worn down. Could have done better with the cleanliness of it.

The staff was very courteous and made our stay very welcoming .

The receptionist was extremely nice and helpful, felt more than a guest.

n/a

Now this hotel needs a MAJOR upgrade. Let me start with the escalator from the parking garage to the front desk. There is a sign telling you it’s broken and that you can offload at valet. Well if I’m already standing at the sign, how does that make sense? That information should have been emailed. The escalator had also been out of service since the summer, I came in September. The rooms were soooo outdated. The wallpaper was chipping. The fact that I could not watch ANYTHING on television without having to pay, was asinine. The way the hotel nickels and dimes you would think the interior would look different… The STAFF and the fact the hotel is lowkey would be why I would go back but it needs a major upgrade!!!!

Rooms are dated. Valet is $40 a day and the hotel is average.

The hotel was great, the only issue was the parking garage needs more signs and directions

Me gustó mucho

Location, staff and views were great! Also the bed did not disappoint

It was what you'd expect from a hilton hotel; it was very comfortable. The staff were very friendly and helpful; I stay at this property routinely.

Great experience! Will definitely book again!

Clean room staff was nice and helpful.

2. There was a really bad smell in the room whenever we’d come back from outside of the hotel. 3. We had to ask 2-3 times for towels and eventually had to go to the front desk and get them ourselves. 4. There’s no microwave in the rooms you have to go to a whole different floor. 5. Rude employees, asked about WiFi and the person at the front desk says “must be a user error the WiFi is fine down here.” 6. That also brings me to say that the WiFi is just terrible we couldn’t connect our laptops to it because it would say it’s connected but there was no internet.

Very disappointing experience. There is no elevator from the parking garage to the lobby, which is extremely inconvenient, especially when carrying luggage. The electric escalator was also not working, making it even more difficult to get to and from the garage. On top of that, parking cost $50 for just one night, which is unreasonable given the lack of convenient access. Overall, the parking situation was frustrating and not what I expected. Definitely not worth $50 a night, and I would not recommend it.

An escalator was down from the garage to the lobby. Had to adjust, traveling w a disabled person.

Excellent location, clean hotel room and the staff are absolutely wonderful.

Great Place to stay I’ll be back

You park and their are no signs to find hotel lobby. Escalators to lobby are broken and turned off. $40 dollars daily to park. Rude staff and dirty room. No free breakfast.

It smelled bad in the rooms as they were having some sewage problems I think ….

The parking was an absolute confusion

Awesome hotel very well maintained,the staff was wonderful,them cookies 😋

Will definitely be back!

Very nice staff

Otherwise beautiful view, well kept room and very helpful staff

Great hotel! Friendly staff! Awesome!

Great

Trash in trash can left previously Toilet has dirty thing on bottom part Towels do not smell good which make me feel not clean

Restaurant menus too expensive. Need items under $10

Excellent

Great hotel

The downstairs escalator from the garage is broken so you have to walk up the escalator like stairs. The parking in the garage is expensive and a little complicated. Overall, very nice location and staff. The room was clean enough besides the occasional random hairs.

It was a quick get away. Room was great

Older hotel that needs a lot of remodeling, they did keep it clean so that was a plus.

Self parking confuse

Staff was very friendly and helpful. Room was clean but faucet was leaky and bit a mold in bathroom. Frustrating that there was no ice machine on my floor.

I love the location of the hotel. It’s close to great places to eat and shop!

Very professional staff took attentive care of my staff ..and my issues...everyone very nice happy even parking attendants and front desk employees...Isabella &/Jorge..OUTSTANDING!!!..went the extra mile to check on me and provide excellent service! Thank you will be back!!

N/a

Great stay

Kind of a confusing and tight fit parking lot but staff was incredibly kind. Escalator was down so having to lug my suitcase up and down was scary. Rooms were clean and well maintained!

Escalator wasn't working. Had to walk up the Escalator. Self parking was horrible. Had to wait for someone to come open the gate.

Welcoming friendly staff, nice stay and centrally located.

Clean rooms they should do complimentary breakfast i believe you have to pay but overall great experience

This was not a good experience. Upon arrival, my car was too tall to park in the garage, so I was required to pay to Valet. After check-in, I was stuck in the elevator on the way to my room. I was alone for almost 45 minutes. The call buttons did not work, and I had to call the front desk from my phone to alert them. I had to climb out mid floor with my luggage. Upon coming back from the event I was attending, I was looking forward to a nice bath. There were pubic hairs and blood in my shower. Finally, the breakfast buffet was completely empty. I brought these items to the hotel’s attention, but was only comped for my valet parking.

Carpets can use steam cleaning. Smells funny.

It was a wonderful experience and I can’t wait to return.

...

The manager was really nice during chicken.

Great staff

Clean quiet property a little hard to find.

The water shuts off at 3am for hours the front desk won’t answer the next morning the water runs literally brown. The escalator to get to the lobby doesn’t work so good luck brining all your stuff up stairs. The parking garage is a nightmare the vending machines are 4 dollars and you get flat expired soda. And the room service charges you 5 dollar delivery fee and automatically charge you 20% tip, all that is fine but they give you the receipt to fill out and literally ask you to leave another tip when they already charged it to you. They are slimy. And the price on the app you scan to see the room service menu is not what your receipt will say. I wouldn’t recommend this place to anyone unless you love brown water and being ripped off at every corner

The garage is so poorly done, almost getting out of it without scratching the truck is almost impossible. The room was dusty, beds were okay, but the furniture besides form being dusty, it was stained very badly.

Staff was not inviting when I arrived at was not told about parking just checked in and that was it for my first time being here

Todo estuvo muy bien, consideren que el estacionamiento no es gratis

Conveniently located affordable but rooms were immaculate

excellent hotel

Terrible experience and room was dirty and smells

Breakfast is not buffet style. You get a coupon for $18 off at the front desk, but that was not explained upon check in. The waiter told me that when I came to breakfast. The rooms were very clean and well maintained. Towels and turn down service were timely. I usually have to request extra towels at other hotels. The towels were replenished every day without me having to chase them down. The elevators were fast, which was a good thing since I ubered everywhere.

upon arrival, there were four of us in line to check in, but there was NO one behind the check in desk -- that is a big no no for a hotel to do that. Eventually a lady came and assisted everyone. had there been a second person behind the desk, that would have been extremely useful. escalator from parking garage to lobby was broken. key card to access the parking garage did not work. the bottles of shampoo and body wash in the shower put out tiny drops of liquid. you have to press multiple times and still don't get enough coming out to be helpful. also, i requested my Hilton Honors # be entered into the system and the clerk flat out refused to do it. in short, this hotel is being very poorly managed and it shows; will not go back there and cannot recommend this property to anyone else.

The Doubletree Hotel at the Greenway Plaza is located in a perfect spot for Houston central. The staff are accommodating and very understanding to our needs as guests in the busy world of Houston.

The property was very nice and clean

The only thing we had a problem with was valet parking. It was very confusing trying to locate

The carpets in the hallways and the rooms smelled very dirty.

Staff was amazing!

Friendly service

I didn’t like they changed the parking too expensive $30 a day. I buy online Expedia not really said that clearly. I won’t order that again.

Would most definitely stay here again when returning back to Houston staff was friendly room was clean, nice and cold comfortable beautiful hotel all together ready to be back in Houston.

Traveled with my partner! We had a great stay!

They are very helpful and very honest gyd members definitely a Big help in the situation we was in yesterday after check-in my women loss her purse 👛 😢 with all her credit cards nd money 💰 nd house keys 🔑 business key they found it and returned it we are forever grateful 🙏 for there honest and would recommend others too stay nd return are self in Houston the Manger are guy in charge Biggest help

👋

Good Stay. Staff was friendly