Crystal Inn Northeast Houston Downtown I-610

Room was terrible dirty and smoke smell. I didn’t enjoy the room

Room looked clean but wasn’t. Bed was uncomfortable. Ac wasn’t working properly. Was 90 degrees in the room when checked in. Left at 4 am and was still 78 in the room.

I didn’t leave

Was fine for one overnight stay. Non smoking room, still smelled like smoke. Manager just brushed it off as normal. AC temp cannot be changed even though it was adjustable but it still defaulted back to 70. Breakfast is juice, granola bars and muffins. Had one roach in the room open waking up. Motel is close to the train depot so you will hear trains coming and going throughout the night but no whistles blowing.

It was convenient and close to downtown.the breakfast was minimal just muffins and coffee, no milk or eggs.

It was clean and great customer service, also I felt safe. The things I didn’t like is I book smoking room and got a non smoking room instead but owner did correct the issue and the air conditioner unit made my husband and I sick Thur the night hard to

I love the property and location I am homeless and a reoccurring guest here at Crystal Inn. Dash is the front desk agent during the day shift. He was cool and understanding. Im a travel advisor and work from home agent. Ever since I told him I started working he’s been in my opinion nit picking very loud and obnoxiously. Knocking/banging on the door! And calling the room phone multiple times when he knows I am currently clocked in and on calls with my job. Almost as if he’s trying to make a point or embarrass me or allow my job to hear him attempting to almost remove due to payment! I pay EVERYDAY. And I have paid well over $1700-$1800 in a span of 23-25 days of being here. I’ve never experienced such a person with an attitude like his. The other staff like house keeping are amazing

No hubo breakfast

Clean room & bathroom. Cold AC.

Quiet and peaceful Na

No

Nothing They had roaches and tried to say that we were lying.

Place has semi parking,Rv, and truck with trailer. Rooms were in great condition. I had a broken desk chair not a big deal. Says breakfast was included but there was not any. Overall place was maintained good and the price was good.

Water pressure was low

It's just a place to stay overnight, even said with breakfast with........but...but to say in hungry, there was nothing to eat. Not a day to start at morning.

Confortable, clean

I almost got kidnapped. Don’t book. this be safe

Buena atención Amabilidad Nada que reclamarles Sin duda volveré a visitarlos en mi próximo viaje a Houston

Easy check in, clean room, good service, no complaints from me.

Clean I’ll stay again.

Great staff

Property smells like marijuana. At times it looks like the whole property has a smoke cloud engulfed in it. Breakfast was just a muffin and bars. Powdered creamer for coffer. Will not be my first choice in looking for my trip back next month.

I found the staff to be very friendly, the property was clean as well as my room was very clean. The room is very spacious even with a king size bed in it. My only real complaint with the property was that their breakfast really wasn’t much of anything. It was a muffins and some juice and I feel they should put more than one package of coffee in the room, but I guess you get what you pay for. Based on other hotels, I’ve stayed at for the price. I felt as though this was a very good deal. if you’re looking for an economical place to sleep for the night, I would most definitely recommend this place.

If you need a good night rest it’s perfect. The bed was comfy and they had a nice size tv. I did notice that there wasn’t a toothbrush nor toothpaste. Also for breakfast there is a limited selection only granola bar and a muffin with orange or apple juice which i didn’t appreciate with all the money i am spending for a night I should at least have a toothbrush free of charge

The management was extremely unprofessional, and the front desk staff were consistently rude and unhelpful. They kept the reception door closed for most of the day, making it difficult to get assistance when needed. The advertised breakfast was also very misleading. It consisted of only a few muffins, a juice machine, and a coffee machine. Calling this a "breakfast" is a stretch. Overall, the experience fell far below expectations. I'm genuinely surprised this hotel is listed on Expedia.

Location, too far from everything

Great stay

All was good. Nice staff

Good

Nice rooms and clean. Just what we needed for an overnight stay.

The rooms reeks of cigarettes.

Everything was awesome

Nice clean room

El lugar le faltaba limpieza

The pricing was just right, room was very neat. The location was next to I-610. I felt safe. No one hanging out in parking lot no moldy smell. Great place to stay if driving cross country.

The room was clean parked right in front of the door of the room and staff was very happy and helpful

All good as advertised for a great price. Met my needs and good night’s rest.

Gffvhh was really good and I really enjoyed the staff. That was a very clean place and I would definitely advise anybody to go there.

The bed and the parking. I arrived late to Texas, and all I needed was a shower and go to bed. After the shower, I found that the hair dryer was broken. I asked the guy at the front desk, and he said that I needed to go to the reception to pick it up—this was on a stormy night, at midnight, when I was wet and tired—in the second floor. I went downstairs to pick up the functioning hair dryer, and the gentleman at the reception was on his way to deliver something else to another guest. I found this extremely rude, as he made me go downstairs, wet, on a rainy night to get something, when he was already delivering things to other people. Not okay.

.

Clean

It was okay

It’s cheap but it’s not the cleanest and it doesn’t smell well. The bathroom is rusted but it’s worth the price

Muy buena la atencion que te brindan

it was a surprisingly good deal.

Make sure you always have clean bath towels and many available for your guests

No internet, password was given but it didn't work. Clean, no late check out.

The condition of the hotel is older, the room was clean. Breakfast was only a stale muffin and bad coffee. You could not get into the office it was a window talking thru a speaker.

Great

The room was clean and provided the basic essentials needed for a comfortable stay. The bed was decent, and the overall space felt adequate for a short visit. The hotel’s location was convenient, with easy access to the highway and nearby food options, which made getting around Houston simple.

It’s iight

Nice staff and clean hotel. Breakfast was only granolas, muffins, coffee/tea and juice.

Very clean, open lot, easy to communicate with property

Clean, basic hotel with no amenities. Mini muffins, juice dispenser and granola bars for breakfast does not equal breakfast.

Easy check in and out no issues while staying there.

The staff also seemed disengaged and uninterested in guest experience. They often stayed locked in the office, and the common area was consistently closed off, making it inaccessible to guests. If you’re just looking for a quick overnight stay, it may be fine for one to two days. However, for anything longer, I wouldn’t recommend this location. While it is conveniently located off the highway, there’s not much else nearby.

I chose this for complementary breakfast. It was very bad

The breakfast they only had some apple juice and some sour orange juice and a muffin was so disappointing because I was looking for to breakfast in the morning

Great place to stay for your money

Great price and nice rooms

Avoid at all costs. Not only is the hotel in terrible condition, but the “staff” is even worse. I am confident that the “staff” actually own and operate the hotel. They have zero experience with customer care, and are extremely rude.

Breakfast is very poor. One Indian guy gets it ready in the morning around 6am. Coffee is bad, lukewarm, powdered creamer, sticky cup cakes, and oatmeal bars in plastic is considered "breakfast". Yuk!!!!! Don't bother with that.

Everything was great, just the cards magnet was a little fussy, other than that. Enjoyed my stay

The hotel was very clean and the location is perfect to travel anywhere in the Houston, Texas area.

Good

They charged my card and cancelled my reservation

The pay later didn’t work

There a wathaburger next door. Easy access 10 min from downtown

Room was very cozy and comfortable with a fridge and microwave and a huge screen tv .I enjoyed my stay .

The manager was ABSOLUTELY RUDE AND SHORT with us! Do not recommend.

Great

Chill location basic am

I realized that I forgot my toothbrush and asked for one at the front desk they only had a vending machine option to purchase one. Otherwise, the hotel was clean and comfortable

Muy amable la persona que hizo el check in

Everything was super clean, well stocked, in working conditions, and the staff was friendly!

Clean rooms, not too far from downtown. No pool, but we didn't go to swim, we went to party!

Pleasant

Clean. Bed was comfy Breakfast was oj and mini muffins...not much of a breakfast. The blanket had cigarette burn holes in it Would not provide extra pillow of towels.

This hotel was filthy the sheets were dirty . Management is terrible no help at all . Room was stinky and very musty.

We had asked for a non smoking room and got a smoking room which freaked of cigarets, couldn’t make the smell go away no matter how much spray or febreze we used.

ok

Yes

Clean.. Nice people..

The room was decent for the price, clean and not outdated. The staff was nice. The room is located near the freeway which is very noisy so I didn't get much rest. Then I was awakened by gun shots in the late night hours so I'm assuming that the area isn't the best.

Yes had no problem with my vehicle

No breakfast we stayed in the rain. They ain’t let us check in.

Nice place

I really like it

The staff were very kind

Very clean and staff was awesome!!! Needs better breakfast options…. Will stay again if ever in the area again.

Rooms clean and great customer service. The only if we had was the breakfast on the go. But a whataburger is nearby so it was something good.

Truck parking Nothing

It is 2 exits off the freeway from my job. They offer breakfast but I never made it. I work from. 6am to 2pm. I didn't want to get out of the bed early on the weekend. Housekeeping did come to the room daily. I noticed my towels were changed and the trash was taken out. It seemed to be pretty much empty for the week I stayed there but there was always somebody in the rooms right next to mines. They didn't change the sheets for the week I stayed. Luckily I always bring my own disposable ones. The price should be lower for the area. They wouldn't allow me to cancel my upcoming reservation for free a day before. That's when I found out my place was ready to move in.

I love how the staff shows respect to the guests and is very attentive to their needs. The hotel is in a quiet location and also has multiple truck parking spaces for truck drivers with tractor-trailer combinations. Essential amenities aren't stained or dirty; shower water is always hot, and air conditioning is consistently cold. There is a food truck out front as well, and the food is delicious; I'll include that as well. I highly recommend this business to others. To be honest, I can't think of anything not to like. However, if I could recommend anything to make the stay better, it would be a gym and a pool-that's about it.

See next 1. the bathroom floor was leaking 2. Breakfast: only muffins, tea and coffee 3. the roomrate charged and paid via booking.com was USD 100, while the hotel rate was USD 83.