Crowne Plaza Houston Med Ctr-Galleria Area by IHG

The lobby was the only thing decent Parking is very small. My room door was open when I made it to my room. Very little to no lighting in the room. Mattress aren’t comfortable at ALL. I wouldn’t recommend staying here.

room very cold when I complained said that heat was not option at that time. Surprise charge for parking never stay there again no heat and expensive for parking

The front desk was ok. They need to be more compassionate and show more empathy. In addition, I was put on floor 14th which was room 1406. The TV did not work and the maintenance tried to make it work plus he told me that the dish and/ or TV in my room had issues. So why would the front desk put in a room in which the TV did not work. I think I was profile because I was a single male. The TV did not work and the maintenance attempted to fix the TV and took him 30 minutes but he tried his best. He got 3 channels to work before he left my room 1406. Later the picture went blank with only sound. In the morning the hot water did not work. I just gave up. I think the front desk knew about the room and this is my opinion and why? Because the maintenance guy specifically stated that the TV in this room 1406. Again, I was a single black male and I was profiled. I wish to be compensated for the inconvenience of your property. I am Mr. Anthony Henry and I also deserve an apology of such an inconvenience. The standards had decline at the Crown Plaza in the Upper Kirby in Houston. I live in the Houston Area. Specifically the Sugar Land Area.

Superb

Hotel is ran down. The breakfast was decent but there was only one staff member running in circles taking orders and assisting guest.

Poor

Very good

Exceptional

The daytime reception and staff were awful. They were rude, inconsiderate, and arrogant the night crew however, were pleasant and were very good. I will not be staying there again based upon how rude and inconsiderate the day staff was.

I

Exceptional

Location perfect and easy to get around. Room was better than I expected. Gorgeous and comfortable.

I was under the impression that the parking situation would be free but I may have misread while booking. Overall, the hotel was clean and the staff were nice. No issues at all.

Poor

The location it was perfect. The price of the room was great The gym but not many people go on vacation to use the gym in hotel like I do. And the tub i almost fell it would be best if it was a walk in shower in the corner suite

Location, parking lot, views. Breakfast $14-$17 a plate.

The

everything was simple no problems all the staff had great attitudes and helped with any questions

The staff was kind, the breakfast needs work, the property is close to downtown hot spots (12 to 17 minutes from nightlife spots). I would stay here again.

Superb

Bathroom, AC

We just needed a place to sleep. However the lobby/entry looks updated.

It was descent priced We tried to leave and couldn’t even get the tickets to get our cars out of the garage

Exceptional

Very good

Buffet was ok but not overly astounding. Lobby is beautiful but the rooms need updating

Restaurant was okay. Ran out of items and food was just okay for the price expect better quality.

The hotel is very and it has a pool and a gym.

Location and view No hospitality, rude staff and cooks, nasty break area, bed wasn’t comfortable, wasn’t supplied with the simple necessities such as bathroom materials and daily room clean up

Very peaceful in the middle of where I needed to go loved that

NOISY ROOM - Ask for a room that doesn't front the expressway. The noise and expressway frontage explains to the low pricing

It was a great location, a great place. It was an older hotel but for how old it was clean, and the amenities were great.

The customer service is very bad. I had a suite with no iron. I requested one never got it.

The shower controls were either hot or off! Noway to adjust the water temperature. But, shower pressure was controllable. Water pressure in the sink was terrible!

Nice stay close by the galleria but nothing really walking distance for those who don’t want to Uber everywhere.

The rooms were pretty clean for the most part. Staff was nice breakfast. I feel like for what the wrong cost. You should have at least gotten continental breakfast. The fact that I got no breakfast, I think, is ridiculous in this economy. The bar closed at 11, which I think is ridiculous, especially on a weekend. This should be open at least until 1am. The property seems to have a lot of issues with maintenance specifically leaking water everywhere in the lobby.

They charged me $150 dlls for parking; they told me that $75. Would be reimbursed back to my card plus random Accommodation charges were charged $80 & $120., when I questioned them they told me first that it was for taxes then when I checked out they told me that i would be reimbursed between 1 to 2 days! Not again!

Great stay

Traveled from San Francisco to attend Texas Southern University Homecoming football game RNG Stadium Location Location Location 10*10*10 The next time I’m in Houston Crown Plaza Galleria 🛌

Hotel is not by the galleria as stated and not walking distance to anywhere

Loved everything about it definitely coming back

To medical treatment. The hotel has been nicely renovated but …. Firstly the beds are the original mattresses. We drove down from South Dakota for my cancer treatment. We were exhausted. I needed sleep. I got none. I was in tears calling the front desk because I was so sleep deprived. We examined the mattress. The metal on the seams was exposed. See photos. The mattress was made 19 years ago!! It was a worn lumpy mess as was I after spending the night with it. The staff tried to be helpful and kind but all I was offered was another room. Went to it and tada same wear on mattress. After over an hour wait we finally tried a Mattress that was the same age but not as worn. Apparently every mattress in the hotel is that age. They also did not put the fridge in the furniture meant for it. That space was empty. The fridge was a dorm fridge next to the bathroom. They are also adding $25 to park. That is not disclosed when booking. So, if this gets read by corporate perhaps you can fix your foolish mistake. Travelers need sleep!!! I will be contacting corporate with the photographs of the mattress.

Good service

Not the same as other Crown Plazas, this one looks and feels dated, and run down in the rooms and pricey considering they charge for Crown Plazas rates

Pretty good place. Rooms are big. Clean. Paid breakfast was decent enough. Nice view of the city. Recommended.

They do have a happy hour. I loved the clean rooms. You do have to pay for parking which I did not like the price of but overall everything else was nice. I would rate them a 9 out of 10 only because of parking price. 50 dollar deposit per night of your stay.

The room was clean and had good staff. Didn’t have any issues in that regard.

They made sure my issue was resolved and I’m happy with it !

I was only in town for 1 night attending a concert, once checking in on Saturday 10/10 around 6pm, the young lady was nice & prob the only good thing about staying there. Around 10:30am on 10/11 day of check out, I tried using the room phone to call front desk twice, no answer. I called from my personal phone to ask about getting a couple towels sent up to shower before checking out & whoever answered the phone tells me, it wasn’t going to be time for me to shower before check out bc it was already a long wait of other people waiting on towels to get to their room. I then said well that’s another inconvenience. They had 4 elevators, 1 wasn’t working & the other 3 were slow & very hot. I’m a manager & customer service is big to me. She definitely could’ve handled the situation a lot better about the towels. The hotel is pretty mid, I’d say the pictures need to be updated or either they need to update the property better especially being around The Galleria. Wouldn’t recommend to any of my family or friends.

Our room had issues with AC front desk sent an maintenance person to fix. Small pool, printer out of order, slow elevators. Overall, it met basic needs for the price I’ll stay again.

This was the absolute worst hotel. The staff was rude. The room was dirty with soiled linens and a non working phone and a dirty refrigerator. The staff failed to change my room or accommodate after having soiled sheets for two days.

Rooms were nice and close to a lot of stuff

The view from my room

.

Bar

Super nice stay

Relacion precio calidad es genial.

After room cleaned they took the all the towels

Great location, comfortable bedding and the staff handled our request. I will definitely stay there again when I travel to Houston.

Just have a way to get around most attractions are far if you don’t have transportation to move around I enjoyed myself though

Great staff. Rooms were nicely cleaned and organized.

This was the worst place I have been in for a very long time. There was no hot water. The front desk was very unhelpful. They would not look up when they talked to you. There were people hanging in the front. The smell permeated thru the hallways. It was bad enough I got there at 5 asked for the hotwater to be fixed numerous times. Went to dinner came back and still could not get help. I checked out at 9 and figured it was safer to drive all night then stay there.

But will pay attention to the parking next time, the 25.00 a day is a lil pricey, overall a very pleasant stay.

My toilet was stopped up all weekend

Staff was great

Need working elevators, better housekeeping, free parking, free breakfast and a full makeover. The rooms/bathrooms are outdated

Clean safe

Very good

Staff

Comfort bed

Great and very good

Overall, the stay was fine, except that they are keeping the deposit—they never returned it to me.

Staff was very friendly and helpful.

old that you didn't have a handicap room available. I hope that it doesn't happen again. You had a line with about 30 people, and being handicapped is bad, but I was so sick until I don't remember checking -in. I am now at MD Anderson Cancer Center with pneumonia. Please have a little mercy for the handicaps.

Toilet was broken and asked to switch rooms but staff refused sent maintenance guy at 10:30 to work on it he stated FIXED and dtilll was not filling with water to flush ! Then at 8:15 send another guy to fix while I’m trying to get dressed for work .. I should have never been denied changing to a room that had a working toilet … third time here at hotel first two were ok but won’t return unless I know it’s a working room

Didn’t like that you have to pay for parking which is absurd. And it doesn’t state that anywhere.

Very comfortable and clean room.

Awesome place. Near everything.

The.front desk had only one person working and it was over 30 minutes before he came out. However, management did call me and apologized. The restaurant was excellent.

Amazing hotel

Great hotel and affordable

Restroom was smelling horrible like pee you can’t not stand the odor I went to the desk to tell them they change me of room the person on desk was not friendly at all we were 3 people I. The room was only 1 towel I ask for more they never took them horrible service really bad experience with this hotel .

Good

The air conditioning was good, the rest is ok for the price

Elevator wasn’t working; older property needs renovation in

Very clean rooms. Helpful staff. Amazing breakfast. Great price for an excellent hotel.

Seems the owners or property managers don’t care

It was fantastic. I loved the room the view was amazing as well

Super clean and the staff is very attentive

Only thing is getting woken up

The room was absolutely dirty. Toilet was full of black stuff inside. Towels wash cloths bedding sheets all have stuff on it asked 3 times to have my bedding sheets changed no one never came I will never stay here again.

great stay, loved the room

Staff was polite and helpful and clean room

Check in with super quick and easy. The room is very clean but some of the lamps did not work, but other than that, everything was just fine

This property has gone downhill. The carpet between the beds was wet (gross!), the toilet continually flushed waking me up in the night, the water was lukewarm, the guests were loud, and road noise was audible all through the night. Breakfast was overpriced for the value.

I liked that bed was comfortable number one and that it was clean. The view out the window wasn’t very good. Looks like they need to clean up all their junk on a lower roof of their hotel. The door lock latch was feeble. The property in general looks like it needs an upgrade. Also not in a good neighborhood. The parking spaces outside the front entrance were maintained by another pay to park company. You couldn’t even legally park in front without worrying you would have to pay for your parking. Did not see any security outside the motel.

We only stayed for 2 nights, but the time were nice and clean and we had everything we needed. No complaints :)

AMAZING

Loved our large King suite

They hotel was nice but the Security despoit is high 350 and honestly I don't think its worth it

Staff was friendly and near TSU for convenience

DECENT STAY FOR PRICE!

My Wife and I enjoyed the experience along with my Grandson yesterday and had a pleasurable experience yesterday. Most importantly, we felt very Safe in our surroundings and we were able to get a good nights sleep.

First visit was not good but it’s gotten better ! Onl thing I don’t agree on is the prices in the store down in lobby ! Sodas are 7.00 each a twenty oz that is ridiculous.. staff is great at desk

.

No hot water in our room

Great

Room had all amenities needed, fridge, microwave, towels

Nice and clean!

Very clean and great staff. Nikki was the best

Air conditioning could have been better. But overall not a bad stay at all. I will be returning.

The elevators and every floor smelled like Marijuana. This is the 2nd time I've been at this location and it was the same issue! I will not give it another chance.

The establishment was perfect.

NO COMMENT...............................................

Hotel and room was clean and smelled good. Bed was a little too firm for me. Only thing I didn’t like was the A/C. We had it turned down to 60 and on constant high and it stayed 71 in the room. Never really got cooled down. It is extremely silent (Some may like that but I like the noise). The only thing that saved us was that the air did blow directly on us so we didn’t stay too warm

Be prepared to pay $25/night extra if you have a car.

We couldn't contact staff before our trip.

Loved it

M/a

Hotel was great but charged for parking which I never had to do before in Houston