Crowne Plaza Houston Galleria Area by IHG

Needless to say, we will not be staying there again.

The waiter at the hotel restaurant was amazing. Very friendly and very helpful.

Very good

Very good place to stay

Clean and pretty quiet

The room had a strong, unpleasant musty smell. The parking gate also had problems, and the staff was very unhelpful. Instead of fixing the issue, they kept blaming the guests and saying it was our mistake. Very poor customer service.

1. We were given a room next to the expressway, the constant traffic made me tough to get any rest. 2. The front desk staffs lack professionalism. While checking us in, the male staff's explanations were vague and confusing, making me misunderstood, and the other two female staffs beside were whispering and giggling together, which was very disrespectful to guests.

Bendiciones, les comento que fue excelente y practico para mi, todo lo que necesitaba estaba cerca, y nos la pasabamos super bien, ambiente agradable y expertos en atencion y ayuda

it was nice, new, and secure. would stay again

Easy to get to it, quiet rooms

Nice room and very spacious

The free parking, even though not very safe in feelings. Only 1 elevator working instead of 3 at the property

Stay was decent

There was a bit of construction going on but this was overshadowed by the very gracious and helpful staff! The breakfast was laid out like a wedding banquet with both the cook and the hostess doing everything in their power to make sure we had a 10 bell experience. I was incredibly impressed by the highly motivated staff and will use this Crowne Plaza as my hotel whenever i am in Houston in the future!!

I was expecting a better experience than what we got. When we first got there out of 3 elevators only one worked remained that way the entire stay. Our tv didn't work in our room. No ice makers in the building had to go to bar for ice. We were planning on staying 6 days we left after 3 nights! Very disappointed in our stay!

Ascensores rotos, recepcionistas poco amables por venir de Booking

Clean rooms, friendly staff, good breakfast for 16 dollars. Good location. A little bit of noise because it’s next to the highway, but that also makes it a practical location. I would stay there again.

There was a strange smell throughout - especially in the lobby. Elevators were excruciatingly slow. Other guests seemed tough - hoodlums who smelledof marijuana. Little things in the room showed wear and tear, ie, torn shower curtain.

The elevators do not work but1

The elevators were slow

Excelente todo. Lo único es que aún NO he recibido el reverso del depósito que entregué ese día. Me podrían ayudar. Gracias

Pleasant

Spend the extra money on a nicer property

The room is spacious and very clean. They need to add amenities like bottled water, toiletries in the bathroom, room slippers, etc.

Very clean room and nice stay

The ac didnt work. 2 of the lights didnt work. And ive been double charged.

Being right off the interstate was real loud. Had to switch rooms due to broken air conditioner. Handle in shower was barely attached and didn’t spray right.

My boyfriend vehicle was broken into on the grounds and my personal belongings were stolen. The manager was notified but she never came addressed us. The staff didn't try to help we waited 3 hours for a police officer that never showed and had to go to the station ourselves to file a police report. The manager never said if she could help or call anyone. The only staff member that talked to us was the security guard. We checked out yesterday and still haven't heard from management.

Exceptional

Crown Plaza is an abysmal hotel - The services in this hotel are substandard. Their record-keeping is substandard. There is zero respect for clients, even those that are repeat customers. I would recommend to look elsewhere for accommodation.

Proximity

A/C working, well maintained

It was excellent, I enjoyed my stay.

Exceptional

the room

My bed was comfortable, the location was great, smeeled great, clean and safe feeling. Breakfast was convenient and staff was very helpful.

Convenient near I-10. Noise and lights from I-10 freeway. Staffs were lethargic and ill-trained. Front desk didn't hand out breakfast vouchers during check-in. Upon further inquiry, staffs only issued voucher for one person even though we are a party of three. Staffs refused to honor the Booking.com reservation which indicated included breakfast for the entire party. They finally relented and gave us the vouchers after nearly half an hour of conversation.

Convenient near I-10. Noise and lights from I-10 freeway. Staffs were lethargic and ill-trained. Front desk didn't hand out breakfast vouchers during check-in. Upon further inquiry, staffs only issued voucher for one person even though we are a party of three. Staffs refused to honor the Booking.com reservation which indicated included breakfast for the entire party. They finally relented and gave us the vouchers after nearly half an hour of conversation.

Superb

When we got into our room the closet door would not open they came up right away and fixed it... Not 10 mins later the tv started to mess up would turn off and on could not get the channels to come up called front desk again came up right away after 45 mins of restarting and resetting we were told we had to move to another room... Our new room felt very musty was at the end of hall by exit door.. There were parts of the floor that had uneven dips .... But other than that we had an ok stay this time...

I stayed at several hotels in the last couple of years and I was impressed with this one. The staff was very inviting, professional, and helpful. The noise levels in the hallway and next to my room or minimal and I haven't slept this well in a long time while traveling. It was an overall good experience.

Building need to be maintained

The staff were so helpful and the rooms and lobby were aesthetic and beautiful. The beds were very comfortable.

Good

The only thing I did not appreciate was the fact that the security guard was very rude to my wife.

Everything was great during our stay and the staff was really wonderful especially the folks at the restaurant and bar! The only reason we did not give five stars was that the room has a bit of a musty smell which I believe is caused by the AC being set at a higher temperature when no one is using the room. Once the room was cooled down. It was harder to smell it. Otherwise, we thoroughly enjoyed our stay and will stay when we are in the area again.

Very good

Exceptional

I liked the size of the room. I hated the old and moldy smell of the room.

I liked the size of the room. I hated the old and moldy smell of the room.

Good

Very good

I would rate this hotel a 10/10 . The location, customer service, cleanliness, and overall experience was amazing. I would recommend this hotel

Hotel was nice, clean, and staff was friendly. Room had a few blemishes but nothing you can’t look past. Would stay again.

Iam local and I would stay away from this establishment. Rude staff , none responsive , communication is horrible .

Great hotel, definitely worth it

Rooms were close to each other, but you could honestly barely hear each other speak through the walls or even through the Halls. The gym was well equipped as well. The area of the hotel itself was not what I expected. The highway is so close to the building, it's hard to really get any adequate sleep. However, as a bus rider, it's very convenient that there is a bus route that stops right in front of the hotel. A lot of things to do in the area itself as well since there is a strip mall and a Walmart nearby. Multiple restaurants as well. My only real complaint is that the dining area should be free without those required pass to eat for free. I didn't really understand that I needed a pass to actually enjoy the buffet. I was the stressed about it a little bit, but I got over it. All in all, it was a interesting and relaxing experience. I would only come here again if the rates were lower and if free breakfast was included.

Friendly helpful staff and close convenient location.

worth my money thank u for taking care of us!

Rooms were clean! Staff was great!

We only required a one nights stay and exceeded our expectations! The room was clean, staff very friendly, drinks from the bar were strong and on point. 5/5 would book again

Lugar muy bonito y con buena ubicación

Great clean rooms and super helpful

Never again will we stay.

:)

The room was clean and had a couch and the bathroom was nice.

I like everything about them over there i wish to visit there more and more

The mattress is very saggy...it's not what you expect when you see the photos.

Very clean. Loved free parking

clean room staff friendly no breakfast too expensive

Nice bed

Everything 10/10

This was a nice stay clean property well maintained took kids got connected rooms it was nice.

La Atención

The room was clean when they got to it finally, the breakfast is okay as well not much variety

No complaints. Nice staff and a clean, comfortable place to stay. Good value.

Wonderful place to stay

Nice

close to train station, friendly staff, fair amount of space in the room

Decent Place. Quiet. Good Location. Breakfast Prices Are Criminal Tho!

We had a suite, expecting to be able to relax and enjoy the room. But there were no china or silverware whatsoever. I asked the front desk and was told they would send some. It never happened. We finally got some paper cups and plastic spoons from the maid, but had to neg to get more than one each. Ridiculously tight and not what you would expect when paying for a suite.

Clean and smooth

Smelled amazing all over clean and very nice

The location did provide easy access to major highways.

Convenient location, easy access to freeway, centrally located. Breakfast was good, service was good, pool looks clean, rooms and bathroom are clean. Only issue encounter was AC blowing hot air in the summer and can’t turn the unit off or change temp. Not sure why.

Clean rooms, beds were firm and comfortable, staff was friendly and the complimentary free toothbrush on request came in clutch. Overall, really happy with the stay for the price range. Would come again, please keep up the great service and quality

No complaints

Clean room. Staff was amazing.

Rooms were clean, staff was super friendly and helpful. I'd stay here again and again!

I saw a big roach during the stay.

The room was spacious and very well kept. The staff was very attentive to our needs.

My room was booked for the wrong day…called Expedia who informed me to call the hotel directly. Called the hotel and was left on hold for an hour just to be instructed to leave a message.

The hotel was very clean and everyone that I encountered that worked there were very polite and helpful.

The hotel is newly remodeled and everything was lovely

Location was great surrounding all of the food areas

Mia at the front desk was especially exceptional at her job. I experienced an issue with the bathtub in my original room, and she immediately took action without hesitation to switch my room so I would not be inconvenienced. Her professionalism, responsiveness, and positive attitude truly stood out and made a stressful situation effortless. The entire staff went above and beyond to ensure guests felt taken care of. It is clear this property values hospitality and customer experience. Overall, this was an amazing stay with an outstanding team, and I would absolutely recommend this hotel to anyone visiting the Houston Galleria area.

Restaurant also has good food Room clean

Nice

Clean property .nice remodel

Stayed for a long weekend and returned every day to fresh towels and a refreshed room.

Have stayed here previously, and was impressed by staff, value, location and overall atmosphere. Return visit was just as satisfactory. I will not hesitate to stay here again.

Horrible area and hotel

The housekeeping could been better, I asked 3 times for housekeeping to clean the room from 12- 8pm that when room finally got clean was 8pm

Clean room

Overall excellent stay. Staff very helpful and the food very good. Would recommend

Very clean rooms

The hotel room was very nice and clean. I liked this hotel more than others in same price range. There was a $75 nonrefundable fee for my 12 lb dog and that covered all three nights

TV was basically out. No network channels or EsPN. Tried to. all down to Frontdesk to see if any remodeling was going on, that was making noise, and couldnt get anyone to answer. Other than that it was a good stay

Awesome

Everything!!!

i enjoyed my stay until i heard a dog barking other than that it was great

Clean

It would be great if the bar was better stocked. No beer on tap.

Our stay was wonderful. The lobby was clean and modern, the room was comfortable and the beds extremely comfortable. We stayed in a (very affordable) one-bedroom suite and the housekeeping staff set the sofa bed up for us and made it every day. It was nice having space for my mom and I to sleep separately since we had different schedules. Most importantly, the staff was incredibly kind and helpful. We will definitely stay again on future trips to Houston.

Every thing was amazing

Well run.

Great location

Very loud in the morning on a Sunday after a concert when we were trying to sleep in just a bit.

It was an overall good experience. I had some very loud people around me and they did me a huge solid of switching my rooms. Friendly staff all the way around.

The in-house restaurant did serve delicious burgers! The staff there was excellent. Alaa was superb! Extremely accommodating. Otherwise this hotel was okay.