Courtyard by Marriott Houston Northwest

The property was very clean. As soon as we opened the room door, we smelled the cleaning products. I loved it !

I didn’t like any of the floors didn’t have ice had to go to 1st floor

Exceptional

once inside my room the floor was a lil damp so i put a towel down over the area

once inside my room the floor was a lil damp so i put a towel down over the area

Very good

The room I got was extremely quiet. The only problem I had was there was broken glass all over my chair, and I informed the front desk.!

N/A

Staff was helpful and nice! Great greetings! Room was pretty clean but chicken crumbs or something on the floor by the microwave. And the ppl above me were ridiculously loud. I told the staff but nothing changed

Superb

Did not spend much time in the hotel, can’t have a fair rate for our stay

I really didnot like their AC was bad even on 68 it was not working Nothing they charge me twice and still not yet got my refund even charged me extra $20

I really didnot like their AC was bad even on 68 it was not working Nothing they charge me twice and still not yet got my refund even charged me extra $20

Passable

Ac did not work in first room. Second room ac blew cool but wet air. Room stayed humid the entire time and everything was wet to the touch.

None it’s very good

Everything was great and clean None it’s very good

Superb

Staff was awesome. Room was clean.

Location The property is OLD.

Location The property is OLD.

Good rest

Clean room friendly staff

Pleasant

A little run down

Great customer service nice and maintained rooms. The only complaint I have is that above us you could hear kids running around.

Passable

Loved the bar. Had a great glass of wine! It was packed with people.

When I arrive I was able to check in the staff was friendly and greet me and my plus one with water bottles. The room was clean and spacious.

N/A They didn't have free breakfast

N/A They didn't have free breakfast

Good

Exceptional

Good

Also, we didn't appreciate being charged $6 per day for parking. In addition, there was no free coffee downstairs. We had to pay for a Starbucks coffee. There should be far less nickel and diming.

Everything was great! The 4 - 12 shift front desk lady took care of my temperature in my room. She was helpful & friendly. In fact, everyone at the front desk were friendly & professional.

Dated.

Very clean property and rooms. Welcoming staff.

The room was great

Good

The carpet in the elevator and in the hallways were stained and smelled pretty bad. Once I was in my room the smell was not bad. I walked into the bathroom to take a shower and as soon as I opened the shower curtain, there was a huge spider and spider webs in the ceiling of the bathtub. I spoke to the front desk and they said there was not anybody to take care of the spider and it would have to wait until the next day. It was overall a bad experience and I will not stay there on my next trip.

Extremely clean and very friendly, helpful staff!

The hotel is very outdated & have to pay daily parking fee.

room was clean and spot less helpful staff will refer to a friend

Great spot clean and great staff

There was a problem with first room. However, staff were gracious to accommodate me quickly and move me to another room. Biggest problem was how young teenage children (seem like about 2 or 3 sport teams) ran up and down hallways recklessly and loudly all day and into the late evening. Management and staff didn’t seem to know how to handle multiple complaints about it.

Good

bed bugs! i need a refund

Did not have a balcony view

the front desk staff was excellent. she was very welcoming and made us feel at home and very relaxed after a long drive it was a great experience that your front desk staff went out of her way to make sure we enjoyed our stay at the hotel

The stay was horrible and there was an infestation of roaches in both rooms. In one room there was massive stain of dried blood on the floor right before the bathroom. We left literally that same night due to the roaches and they have yet to give us a refund!!!!

In the evenings the room (which faced Louetta) is noisy from loud cars and motorcycles driving up and down on these two busy roads. Secondly, we were staying two nights and were told on check in that the room would be "refreshed" every third day, so we were not there long enough for that. We said that was okay, but could we get some clean towels on the second night, and the front desk clerk said certainly, and sometime housekeeping goes above and beyond and will just clean the room and make the bed. Great we said! Of course, you know what happened. Nothing. No clean towels and most of ours were placed on the floor, thinking we'd get fresh towels, but at 9:30 PM, I'm not chasing someone down for a clean bath cloth and towels. Take a shower, use a hand towel, reuse your bath cloth (from the floor) and move on. The room had a faint, but distinct "pet" (urine) odor and the mattress left both my wife and I with a backache both days. Suffice it to say this. The hotel was at best, average. Folks were friendly enough, property was safe, well kept, lobby was clean, elevators were fine, but there is nothing that you could say was above average for a medium priced ($160. per night) hotel. Not bad, not great, just average.

Balcony is small with no view room was out dated bathroom needs attention tub had soft spot almost causing a fall lobby was nice and well maintained staff was friendly

Great service and location

Upon arrival, we discovered no phone in the room to call the front desk, no remote for the television, and a broken deadbolt. I requested a new remote. They gave me one that did not work. I requested a phone and was told that they were changing systems. I requested a new room with a safe deadbolt. I was declined. I left.

Insult to injury is that you pay to park in a parking lot. 1/2 empty flat lot outside of hotel. Not valet, not parking garage, not covered.. just an open lot

As is common in the post Covid world they do not clean your room every day, but you would think they would at least empty the trash.

good

Overall it was ok, didn’t like that we could hear all of the noise in the lobby on the 2nd floor with the open railing looking down to the lobby across the hall from us. Also didn’t like that we had no control of the AC. I was so cold but unable to adjust anything. No ventilation in the bathrooms or fan. The carpet smelled pretty musty in the room as well. The bed was comfy but the pillows to hard and not enough blankets on the bed.

Property was not up to date paint was chipping, rule grout dirty and caulking coming off. Not telephone in room

This hotel was excellent while we were here for the Junior Olympics. Hotel was super clean and staff was so nice when we needed to add one night which I wasn’t able to do through Hotels.com.

Front desk madam was excellent. Room clean and peaceful, nice balcony for clean air .

Nice room, dealing with some charges that we are questioning.

Clean room good a/c and quiet. What’s not to like?

If the location of the room is different, my experience might had been better, but I was too tired to negotiate for changing the room.

Room was a king bed room which I could not sleep in from the stench. They had one other room available which was a two queen bed room. They offered me a bottle of water to compensate.

Good

It’s a very nice hotel and met our needs perfectly for our four night stay. Staff was very friendly and personable. Hotel was clean and well appointed. Beds were comfortable. Excellent location. Will definitely stay again.

I would recommend this hotel to my friends and family

Quiet, good location

Nice hotel...amazing staff

Great room. Clean. Very helpful staff

Everything was nice and clean. Easy access to the highways and shopping center.

Quiet

A bit loud and there was a few spots on the sheets but not bad

We noticed a couple of maintenance issues. The door latches on both of our rooms would stick making it hard to lock the door each time you opened it. It seemed like only one elevator was working.

Rooms need an upgrade - bathrooms are very old, mold in tub. Coffee makers are older, complimentary water would be nice

Staff very accommodating and friendly

Very nice and roomy.

Staff is very friendly and made the stay very pleasant.

Nicw

Love the location lots of places to eat & shop

The place was nice, the staff was so kind and accommodating. I would go back to stay there.

Easy check in and check out. Room was nice and clean.

Staff was very friendly. All said Hi when passing, were patient with requests and questions, and genuinely was happy wanting to make us welcomed and assure all needs were met. The gentleman working as bartender/server Sat. Sept 20th(sorry forgot name) was great and didn't mind multiple requests for changing tv channels, food/drink orders, etc.

Had to switch 3 different rooms for having dirty rooms and hair in beds. All I got from the general manager is an email saying sorry and hope you stay with us next time. Very unprofessional!

Our room was clean and very comfortable. Even though there were soccer teams staying at our hotel, it was quiet. Location was great for us too.

Our room smelled like mildew. There was a huge wet spot in front of the ac unit. It was gross.

Enjoyed the stay at this location. Amazing staff, they are super friendly and helpful. There is Target, Chick-fil-A, McDonald’s, domino’s everything in 5-8 minutes walking distance. Very convenient location.

This was a nice property, but there wasn’t much within walking distance

The staff was so helpful, supportive and friendly! The room was nice, air conditioner was loud and not properly positioned in the room so it stayed running all night long. I wish a continental breakfast was offered.

Nice hotel that’s close to many different restaurants. Clean and the staff is friendly. Nice rooms but the carpet could probably use a shampoo, it was a slight old carpet smell in our room.

We were told there would be breakfast but there was not. It was loud and a lot of people hanging outside the property.

Good minus the barking dog

Great stay. Professional staff. Clean room. Security at night.

People were nice.

Cleanliness of hotel was very good!!

Power outage doing my stay only stayed one night nothing cloe to tge J W Marriott downtown.

The location is great with easy access in all directions and dining and shopping close

Perfect for what we’re we’re looking for

Heard gun shots the first night there while sotting outside in pool area.

Very clean and orderly.

Bathroom dirty on arrival. Bugs crawling in the sink. Hair and mold in the shower. Had a tiny roll of TP left. Housekeeping never came, so we went to the front desk to get more. Were assured housekeeping cleans every other day. Never once came the entire trip. Garbage was overflowing and no kleenex was left. AC kept turning on and off, no consistency. The hotel itself was alright, but overall a disppointing stay for the price.

Did not get houskeeping service. As i checked out and expressed this to the front desk person, she didn’t care at all.

The staff were very polite and friendly. The room was clean and comfortable.

It was quiet and clean, the front desk and bistro people were always so nice to us when we came to them. The room and building was clean, and the cleaning staff was very nice as well.

The staff were very nice and the rooms were spotless. Never have to worry when I come to a courtyard

Good

This was the best hotel! They were the cleanest hotel we have stayed in for a long time. The bathroom was spotless and it felt and smelled amazing. We had a great night. Would 100% recommend

Very clean and quiet

Friendly, professional front desk staff. The wallpaper over the bed is peeling. Twoply toilet paper would be nice.

The restaurant needs to have vegan options for dinner. I was able to get avocado toast without the egg for breakfast, but there were no vegan options of substance for dinner.

The property was clean and completely comfortable

I asked for a refund as i accidentally booked room for sunday when i needed it for saturday. Requested cancelation and refund via expedia. Never checked into accidental reservation therefore low score give. Dont know why receiving this questionnaire. Thank you in advance for getting refund taken care for me on this mistaken transaction.

Booked for some out of town guests, they were very happy

Our trip to Houston was part of a larger vacation. We choose this hotel because it advertised a pool and hot tub. Our stay was in mid-March. Neither the pool, nor the hot tub was available for guests to use. Apparently the hotel thought it could save money by closing them. For me, that is FALSE ADVERTISING.

.

The property is clean and the lobby is comfortable and modern. Their was a sign that stated there was a whirlpool but I could not find it.

Clean, safe and quiet. Staff was friendly and at tentative. Would stay here again.

It was great stay and very clean