Comfort Suites near Westchase on Beltway 8

Bad

Bad

Dirty halls with smell, dirty elevator worst thing was room smell like mold worst experience ever no manager was to be found didn’t want to give refund.

None

Roaches in my curtains,

No hot water, safety box never work

Shower don’t have hot water , toilets broken

1st time stying there. staff was very friendly. breakfast was great!

The remote control did not work for the TV. After three attempts with no success.

The elevator was filthy. The room had no lamps when we got into it. The staff was helpful as always. I’ve been staying at this hotel for almost 3 years and they’ve been remodeling the entire time. I’m done with this hotel.

Exceptional

When we walked in the lobby looked good. Close to our families home so location worked for us. The room smelt like mold, must and dirty diapers! It was horrible, could barely be inside the room. Some of the outlets did not work to charge our phones. The tub barely drained, water past our ankles when we showered and at least 30 minutes for the tub to drain all the way down. The bathroom cabinet was scratched and dinged and in need of attention. Had to ask for tissues and toilet paper. The plate on the elevator button was falling off. When we went down for breakfast the 2 trashcans were overflowing onto the floor. They could have done so much better.

When we walked in the lobby looked good. Close to our families home so location worked for us. The room smelt like mold, must and dirty diapers! It was horrible, could barely be inside the room. Some of the outlets did not work to charge our phones. The tub barely drained, water past our ankles when we showered and at least 30 minutes for the tub to drain all the way down. The bathroom cabinet was scratched and dinged and in need of attention. Had to ask for tissues and toilet paper. The plate on the elevator button was falling off. When we went down for breakfast the 2 trashcans were overflowing onto the floor. They could have done so much better.

Disappointing

Pleasant

You have to remember to ask the front desk for room cleaning before 5pm each day for them to clean the next day. I requested and they didn’t come to clean. The resort fee mentioned that there will be bottle water provided but they said they no longer provided them anymore. Still you need to pay resort fee. The room smelled so bad and not sound proof at all. The whole building seems really old and needs more maintenance.

The front desk polite room was clean just took a while for the water to get warm in the shower

Great service . Great breakfast

There was no way to regulate the temperature in the shower either war too hot or completely cold I had to take cold showers I let it run for 30 minutes and I was late for my appointment there was mold in the shower tile and Ceilings the bathroom cabinet was too old chip paint all over to make things worse the lobby and hallways were too hot no ac running at all and they had a leak in the hallway ceiling there was a door open look like a storage closet with a fan and a bucket were the leaking was

Superb

Read the fine prints before booking. In the case of a refund, kiss it goodbye

They charge me a cleaning fee and my four room never got cleaned

Pleasant

Breakfast only had cereal, bread and coffee.

Breakfast only had cereal, bread and coffee.

The room was very clean. The staff is always helpful and professional at this location. We have stayed here well over 20 times and it continues to be our choice when we are in Houston.

Thank

Good

There was a big cockroach on my wall in my room…also the floor of the shower had a crack in it so brown stuff was coming out every time I stepped on it

Our room was smelling like a moisture intruded basement. The shower wasn't hot enough, the water pressure was bad. The carpets were dirty. Exhaust fan was very loud. No lighting in the room, only 2 old lamps, There was a cockroach in the bathroom sink one morning when we woke up. There were no box tissue, just an empty tissue cover. We ask front desk, they say they don't have it. Breakfast has only waffle, yogurt, cereal and toast. No hot water during the day, only ice water. The breakfast area TV was flickering, and hot in the breakfast area. Will never book here again!

Breakfast was poor

We were offered two rooms, one after the other, that had mold growing in them. We refused to accept the rooms as habitable and stayed at a different hotel. Management has not responded to phone calls and email in four days and has refused refund request.

Poor

What we liked was everything. The bed was very comfortable. It was very quiet at night. The shower had hot water. Would definitely stay there again.

Need to pay for Early check in

There was moldy under the ac unit. There was no towels. The hotel could not help me get a taxi/a ride to the airport.

It’s dirty and stinky

Very good

Saw a giant roach in the hallway

The tv on my room is not working i have a baby and need the tv working in the room the entrence ligth not working i was told them and they just said they are busy they can do nothing 🙄 i left a day before the date my deposit supposed to be coming to my account yesterday and I don’t receive

Decent spot

This was the best Customer Service I seen in a long time. It's refreshing to know that there are younger employees who can be very courteous and go above and beyond the staff. Here was awesome. Very clean very comfortable. We loved our stay. They accommodated us by putting us on the third floor because my son is 100% autistic and Stem's making a lot of noise and we didn't want to disturb the other guest. Thanks comfort suites

Staff was very helpful and attentive

Elevator was Out of Service, No Hot Water and Front Desk was not very Helpful

Room carpet is stinky. Need to be washed.

So I’ve been to this property probably about 4 times and this visit was definitely different. Somewhat disappointed but first the complimentary breakfast was not the same. They had waffles, bread, some fruit, cereal and yogurt. Usually that would include freshly cooked eggs and sausage (mind you my stay was for 4 days). I had to go purchase breakfast outside the hotel. I was told to exchange my towels for new towels. The issue with that was she gave us back thin/rough small towels with stains on them including the big towels. The towels originally in the room were perfect, big, plush towels. I told her those were not the same towels we received in the room and she claimed that they ran out of the big towels. If you’re going to trade towels then it should be the same kind of towels. She pretty aggravated me because she didn’t even try to go above and beyond to accommodate something that she should already be aware of. There is mold in the showers and lighting in the room and bathroom was not enough. Other than that the price I paid for should have been maybe $75 or less because it’s like they cut a lot of extra amenities out and did budget cuts. The pool had debris in it so you wouldn’t feel comfortable getting in there. Unfortunately this will be our last time coming here.

Everything was broke at this place. Elevator did not work, washer and dryer were broken and when you talk to the staff they have no answer of try to blow you off worst staff ever

Staff are very nice and provided us excellent customer service! Areas of improvement are checking if all outlets work, and shower curtains need replacement.

Parking was easy , house keeping wants you to bring towels down to get replaces , toilet didn’t work in room for 2 days ,

Parking safe, alot of space

Our room was excellent. Beds comfortable, accessible, a closet, AC was good. Everything was clean, breakfast was very subpar but fine at best. Staff were VERY friendly. For the price, you literally cannot ask for more. Nothing negative to say.

Staff was rude and bad

Okay, nothing special

The first room we stayed in was not up to standards.

Spacious room, friendly staff

I’ve stayed many times and I’ve always had a comfy clean stay . This last time , there were no little towels , room was very warm during the night . The AC wouldn’t get cold til it was down to 65, the first night the elevator was out and a big cockroach was in the RR . I think it was a bad time to book for me . Other than that staff is always great!

Bad they don’t You use elevator

all

I never got a chance to stay there y'all stole my money that's what you did you stole my money never gave me my refund back so what more can I ask for y'all nothing but thief

Yes it did and pool is dirty not as described . Washer or dryer is broken . Elevator is not in working condition make it inconvenient with family has kids and many suitcases

Elevator not working. There were rips in blanket and room curtain. Decent customer service.

Clean room

Nabina was a great concierge. The rooms are spacious and clean. Good nightly rate. Love that breakfast is incuded in your stay. Close to Chinatown and other food establishments.

Nice hotel

That response was very frustrating, especially since we had a baby with us. We ended up checking out that night and moving to another hotel. We truly hope management sees this and considers issuing a refund, as we didn’t pay to stay in a room that smelled like weed. It’s unfortunate, because we’ve always enjoyed staying here in the past.

Payed for a service and they couldn’t even offer me a TV that was functional. Me and partner could not watch TV together at our stay.

The water pressure sucks and the breakfast only cereal and toast they had They only have a full breakfast on the weekend

Yes

We liked the cleanliness, staff, and service, but we weren’t a fan of the water pressure and temperature, amenities, or property conditions. It seemed like the owner was trying to cut costs everywhere. The water pressure was low, and the water was cold even when we turned it all the way to hot. The room had very low lighting, the soap and shampoo were not very good quality, and it seemed the AC was running at an improper level in the hallways made it smell like mold. We didn’t try the free breakfast, so we had no comments on that. We stayed at this hotel twice but we were so disappointed this time.

Musty smell and small tough towels. Nice location but I would not stay again.

The front desk workers were great but housekeeping very unfriendly! The hotel is in poor condition and just not being taken care of!

Good pricing, breakfast included, AC worked great

Everytime the stay is great , minor things but I would stay again . The bed I had was wobbly however it was a comfortable stay

The bathroom tap is old and it took time to bath.

Enjoyed our stay

Hotel smells very strongly of mold. Room was dirty. Literally a dirty rag was left on floor in corner of bathroom. There was mold growing up side of wall. The shower faucet didn’t have any pressure. When I called the front desk. The woman Sharma, was Very rude telling me to turn and move the shower head around till it works. When I told her no, it doesn’t work. She told me to stop being rude. It’s not rude to ask for a new room, and let you know what was going on with this one. Breakfast was stopped an hour before it was supposed to be. Was told, it’s closed when I asked at 8am. Was supposed to be open till 9.

There were a lot of people wondering the streets near the surrounding businesses and establishments.

2. No bedding for the pullout couch, the mattress on the pullout was very thin, you could feel the bars through the "mattress", the sheets/comforter given for the pullout were very thin 3. They closed down breakfast almost 30 min before the reported end time. Didn't make any fresh breakfast items almost 45min before reported end time. 4. Only given enough towels for 1 person. Then has to return those towels before you were given another set.

Great place to stay when visiting and tasting the Asian cuisines

Great price & location

Couldn't be happier with our stay! The entire staff was wonderful. Breakfast was as expected, when we checked in, they explained to us how breakfast worked. I see a lot of complaints about it only being waffles. Well, they tell you on the paper they give you at check in that Monday through Friday. It's just a standard cold breakfast, Saturday and Sunday are continental breakfast. Our room was cold. The refrigerator was cold. The microwave worked great. The pool was clean. The entire hotel was clean and my son and I had a wonderful two night stay.

Breakfast consisted of cereals, waffles, and yogurt. Not much else was offered.

I don’t normally complain. This is the worse stay. Room have a bad smell. Water pressure in the shower was terrible. don’t know what happened in the closet. Cannot even use it. The wall up close to the ceiling was dirty or it might have been a mold. Not sure. But I am not happy with my stay.

Stuff was rude breakfast was not good

Cheap! Excellent motel!

Other than that, staff was friendly and room was clean.

Our stay was actually amazing! The staff greeted us and informed us of all the amenities they have available. I loved the complimentary breakfast.

Gọod

Seems like owner is nickle dimming on everything. Low water pressure, low light in room, small low quality soap, no AC in hallways which made it smelling like mold

The staff are very welcoming. The breakfast consisted of only waffles and coffee. The pool is accessible to anyone outside.

Convenient location. Very clean , friendly front desk.

Helpful staff. Clean room

Decent stay and well priced.

Inadequate lighting in the room. Key constantly didn’t work. No sheets or blanket for the pullout sofa. The only good thing about this place was the lady that worked the day shift. She was very helpful and professional.

Pictures are nothing like what you see in person. Literally walked into our room and walked out willingly to take a loss on the room because there was no way we would be sleeping there. Spoke to a representative and was refunded $100 from total stay. Wasn’t looking for a refund but just letting them know they need to update their pictures because it’s false advertisement. Smells, furniture was dirty. Couldn’t pay me to stay here. By far the biggest disappointment. Ended up booking a different hotel.

Staffs are friendly and helpful. Room is clean and provided what we need for a day of stay. Breakfast doesn't provide a lot of different items. Key cards to our room failed 2 times and had to go to front desk twice to have the keycards re-programmed twice.

The first room they gave us was full of Mold on the ceiling and smelled bad. Dirty stains were everywhere on the carpet. Then we asked to change the room. The second room still had Mold on the ceiling and mold in the shower. The girl at the front desk doesn't seem happy when we ask for a room change. She told us that they don't have many rooms available to change, and the rooms with mold will be given to someone else after us. Stay away from this place. The hotel is old. From the outside, many missing tiles. Inside, the room was moldy and smelled bad. They know their room has mold, but they will let customers stay in the Moldy room anyway to make money. This is a serious health hazard violation.

I enjoyed that the room was cold and not humid. Aside from that, the whole hotel smelled dirty, the elevator seemed unstable and was out of order for an entire afternoon, the toilet paper in our room was not changed, we were only given 3 towels for four adults, there was no shampoo or conditioner in the room, and the breakfast was not good. Staff was kind.

Easy in and out, convenient for shopping

breakfast only has waffles and dry cereal.

My stay was very comfortable at this hotel very good service and the receptionist made everything very easy for us he was very attentive and helpful his name was sunny his customer service skills were top notch 👌 thanks again sunny

We were very unhappy with the condition of the building. However, the front desk staff was nice.

great

Everything about it was great.

I will report this to their headquarters. Service? No service at all, all staff are rude. Elevator broke for one week. Breakfast is very bad. Do not live here, you will be very disappointed

Mold on ceilings Phone didn’t work They didn’t put wake up call in as expected Made me move rooms saying water was leaking in room below and I hadn’t used water at all yet Stains on chairs

TERRIBLE HOTEL. FRONT DESK WAS NOT HELPFUL, CHECKED IN AT 2 AM CHECKED OUT 2:30AM SAME NIGHT. ROOM WAS FILTHY AND HOTEL WAS SMELLY, ELEVATOR WASNT WORKING

Not a great area.

Nice customer service and clean room

Very loud guest during entire stay at night.

It's good. We'll come back

Everything Was Great

The hotel did not look any like the photos we got a very dirty couch. The night we checked in the elevator was not working supposedly was going to be fixed the next day and it never got fixed we had to carry everything through the stairs we had reserved for my moms surgery and it was a bad inconvenience making her take the stairs

Awesome

front desk was very friendly. Nice rooms

No room and smell in hallway its a bad smell toilet no good😞

They charged me $75 for towels when the latch to the room was broken the carpet had burnt marks and the couch inside the room was worn down and had holes that calls for infestation of rats please book elsewhere for the same price and better quality

They charged me $75 for towels when the latch to the door was broken the carpet had been burnt out inside the room the linens were not clean the couch inside the room was worn out with holes that call for infestation of rats Please go elsewhere they have same price and better quality

They charged me $75 dollars for damaged towels when the latch to the room door was broken the carpet inside the room had burnt marks and the linens were not clean and also the couch inside the room was worn down with holes that call for an infestation of rats. Please look elsewhere that have same low price for better quality.

Good