Comfort Suites near Westchase on Beltway 8

What we liked was everything. The bed was very comfortable. It was very quiet at night. The shower had hot water. Would definitely stay there again.

Need to pay for Early check in

There was moldy under the ac unit. There was no towels. The hotel could not help me get a taxi/a ride to the airport.

It’s dirty and stinky

Saw a giant roach in the hallway

The carpet was sopping wet by the A/C. Hair in the bath tub. Used Dental floss left under the Kleenex box. Room smelled bad. The room phone did not work and did not have the cable from the wall to the phone. The amenities say hot breakfast buffet. Not

Charged extra to extend. Hotel maintenance is 1 star

No hot water. No shampoo. Charged extra to extend. Put in room television was destroyed. Next room remote didn’t work. Comedy of incompetence

Looked a little run down

Everything

I didn’t stay , they tried to charge me double and took money out of my account because they said check in was at 3pm but I booked my state at 8pm and they said I missed check in but it wasn’t 24 hours

The tv on my room is not working i have a baby and need the tv working in the room the entrence ligth not working i was told them and they just said they are busy they can do nothing 🙄 i left a day before the date my deposit supposed to be coming to my account yesterday and I don’t receive

Nothing Title: Request for Full Refund — Unacceptable Room Conditions, Poor Maintenance, and Possible Water-Damage Concerns I am requesting a full refund for this stay due to the condition of the building and room, the number of maintenance failures, and serious concerns about cleanliness and possible ongoing water damage. This was not a situation where one small thing was missing or inconvenient. The issues began immediately upon entering the property and continued throughout the hallways, room, bathroom, and sleeping area. The overall environment was uncomfortable, poorly maintained, and did not meet a reasonable standard for a paid hotel stay. Upon entering the building, there was immediately little to no air circulation. The building felt warm, stagnant, and uncomfortable before even reaching the room. As I walked through the hallways, there was a noticeable mildew-like odor. There was also a lingering smell that suggested the carpets either needed deep cleaning or had retained old moisture, odors, or dirt over time. By the time I reached the room, it was clear that the issues were not isolated. First, the room had an ironing board but no iron. This may sound minor on its own, but it was the first example of the room being incomplete and not properly prepared for a guest. Second, there were no hangers in the room at all. Again, this is a basic hotel-room necessity. A guest should not arrive at a hotel and find that there is nowhere to hang clothing. The largest comfort issue was the air conditioning. The AC unit either did not function properly, had no working climate control, or was locked/stuck at an unusable setting. I could not adjust the temperature to make the room comfortable. During the day, heat from the rest of the building seemed to seep into the room, and the room never fully cooled down. It would get somewhat cooler only later at night. However, once the sun came up—around 6:00 AM—the room would start getting warm again.

Decent spot

Room had a bad smell and sheets was dirty

This was the best Customer Service I seen in a long time. It's refreshing to know that there are younger employees who can be very courteous and go above and beyond the staff. Here was awesome. Very clean very comfortable. We loved our stay. They accommodated us by putting us on the third floor because my son is 100% autistic and Stem's making a lot of noise and we didn't want to disturb the other guest. Thanks comfort suites

It was not disclosed there was no hot water in the building

it was ok not many chocies

Location Not enough handrails in the bathroom

Very clean Everything was good

Around 12am, people banging on the door, ask us to open the door. Initially I thought they knock on the wrong door, but they keeps banging. My husband went to the door look through the peephole. 1 each on the side, 2 at the middle, black guys with angry looking, keep banging on the door. We did not open or talk to them. Finally they left. In the morning. My husband complains to the front desk young Chinese la dy. She said she personally escort them out. My husband said: you personally escort them out? I do not believe you. I think you are in with them.

They have a no smoking sign on the outside of the building but they sell vape supplies at the front desk. The smoke alarm in our room was missing completely. It smells terrible. There was mold. Plus there was no hot breakfast on weekdays.

Elevator did not work

Staff was very helpful and attentive

Elevator was Out of Service, No Hot Water and Front Desk was not very Helpful

Room carpet is stinky. Need to be washed.

_ Elevator did not work. Everything was old and worn out. It needs to upgrade.

They gave my son and brother a room that smelled like mildew/mold.

So I’ve been to this property probably about 4 times and this visit was definitely different. Somewhat disappointed but first the complimentary breakfast was not the same. They had waffles, bread, some fruit, cereal and yogurt. Usually that would include freshly cooked eggs and sausage (mind you my stay was for 4 days). I had to go purchase breakfast outside the hotel. I was told to exchange my towels for new towels. The issue with that was she gave us back thin/rough small towels with stains on them including the big towels. The towels originally in the room were perfect, big, plush towels. I told her those were not the same towels we received in the room and she claimed that they ran out of the big towels. If you’re going to trade towels then it should be the same kind of towels. She pretty aggravated me because she didn’t even try to go above and beyond to accommodate something that she should already be aware of. There is mold in the showers and lighting in the room and bathroom was not enough. Other than that the price I paid for should have been maybe $75 or less because it’s like they cut a lot of extra amenities out and did budget cuts. The pool had debris in it so you wouldn’t feel comfortable getting in there. Unfortunately this will be our last time coming here.

Everything was broke at this place. Elevator did not work, washer and dryer were broken and when you talk to the staff they have no answer of try to blow you off worst staff ever

Staff are very nice and provided us excellent customer service! Areas of improvement are checking if all outlets work, and shower curtains need replacement.

Parking was easy , house keeping wants you to bring towels down to get replaces , toilet didn’t work in room for 2 days ,

Parking safe, alot of space

Our room was excellent. Beds comfortable, accessible, a closet, AC was good. Everything was clean, breakfast was very subpar but fine at best. Staff were VERY friendly. For the price, you literally cannot ask for more. Nothing negative to say.

Staff was rude and bad

Okay, nothing special

The first room we stayed in was not up to standards.

Spacious room, friendly staff

I’ve stayed many times and I’ve always had a comfy clean stay . This last time , there were no little towels , room was very warm during the night . The AC wouldn’t get cold til it was down to 65, the first night the elevator was out and a big cockroach was in the RR . I think it was a bad time to book for me . Other than that staff is always great!

Bad they don’t You use elevator

all

I never got a chance to stay there y'all stole my money that's what you did you stole my money never gave me my refund back so what more can I ask for y'all nothing but thief

Yes it did and pool is dirty not as described . Washer or dryer is broken . Elevator is not in working condition make it inconvenient with family has kids and many suitcases

Elevator not working. There were rips in blanket and room curtain. Decent customer service.

Clean room

Nabina was a great concierge. The rooms are spacious and clean. Good nightly rate. Love that breakfast is incuded in your stay. Close to Chinatown and other food establishments.

Nice hotel

That response was very frustrating, especially since we had a baby with us. We ended up checking out that night and moving to another hotel. We truly hope management sees this and considers issuing a refund, as we didn’t pay to stay in a room that smelled like weed. It’s unfortunate, because we’ve always enjoyed staying here in the past.

Payed for a service and they couldn’t even offer me a TV that was functional. Me and partner could not watch TV together at our stay.

The water pressure sucks and the breakfast only cereal and toast they had They only have a full breakfast on the weekend

Yes

We liked the cleanliness, staff, and service, but we weren’t a fan of the water pressure and temperature, amenities, or property conditions. It seemed like the owner was trying to cut costs everywhere. The water pressure was low, and the water was cold even when we turned it all the way to hot. The room had very low lighting, the soap and shampoo were not very good quality, and it seemed the AC was running at an improper level in the hallways made it smell like mold. We didn’t try the free breakfast, so we had no comments on that. We stayed at this hotel twice but we were so disappointed this time.

Musty smell and small tough towels. Nice location but I would not stay again.

The front desk workers were great but housekeeping very unfriendly! The hotel is in poor condition and just not being taken care of!

Good pricing, breakfast included, AC worked great

Everytime the stay is great , minor things but I would stay again . The bed I had was wobbly however it was a comfortable stay

The bathroom tap is old and it took time to bath.

Enjoyed our stay

Hotel smells very strongly of mold. Room was dirty. Literally a dirty rag was left on floor in corner of bathroom. There was mold growing up side of wall. The shower faucet didn’t have any pressure. When I called the front desk. The woman Sharma, was Very rude telling me to turn and move the shower head around till it works. When I told her no, it doesn’t work. She told me to stop being rude. It’s not rude to ask for a new room, and let you know what was going on with this one. Breakfast was stopped an hour before it was supposed to be. Was told, it’s closed when I asked at 8am. Was supposed to be open till 9.

There were a lot of people wondering the streets near the surrounding businesses and establishments.

2. No bedding for the pullout couch, the mattress on the pullout was very thin, you could feel the bars through the "mattress", the sheets/comforter given for the pullout were very thin 3. They closed down breakfast almost 30 min before the reported end time. Didn't make any fresh breakfast items almost 45min before reported end time. 4. Only given enough towels for 1 person. Then has to return those towels before you were given another set.

Great place to stay when visiting and tasting the Asian cuisines

Great price & location

Couldn't be happier with our stay! The entire staff was wonderful. Breakfast was as expected, when we checked in, they explained to us how breakfast worked. I see a lot of complaints about it only being waffles. Well, they tell you on the paper they give you at check in that Monday through Friday. It's just a standard cold breakfast, Saturday and Sunday are continental breakfast. Our room was cold. The refrigerator was cold. The microwave worked great. The pool was clean. The entire hotel was clean and my son and I had a wonderful two night stay.

Breakfast consisted of cereals, waffles, and yogurt. Not much else was offered.

I don’t normally complain. This is the worse stay. Room have a bad smell. Water pressure in the shower was terrible. don’t know what happened in the closet. Cannot even use it. The wall up close to the ceiling was dirty or it might have been a mold. Not sure. But I am not happy with my stay.

Stuff was rude breakfast was not good

Cheap! Excellent motel!

Other than that, staff was friendly and room was clean.

Our stay was actually amazing! The staff greeted us and informed us of all the amenities they have available. I loved the complimentary breakfast.

Gọod

Seems like owner is nickle dimming on everything. Low water pressure, low light in room, small low quality soap, no AC in hallways which made it smelling like mold

The staff are very welcoming. The breakfast consisted of only waffles and coffee. The pool is accessible to anyone outside.

Convenient location. Very clean , friendly front desk.

Helpful staff. Clean room

Decent stay and well priced.

Inadequate lighting in the room. Key constantly didn’t work. No sheets or blanket for the pullout sofa. The only good thing about this place was the lady that worked the day shift. She was very helpful and professional.

Pictures are nothing like what you see in person. Literally walked into our room and walked out willingly to take a loss on the room because there was no way we would be sleeping there. Spoke to a representative and was refunded $100 from total stay. Wasn’t looking for a refund but just letting them know they need to update their pictures because it’s false advertisement. Smells, furniture was dirty. Couldn’t pay me to stay here. By far the biggest disappointment. Ended up booking a different hotel.

Staffs are friendly and helpful. Room is clean and provided what we need for a day of stay. Breakfast doesn't provide a lot of different items. Key cards to our room failed 2 times and had to go to front desk twice to have the keycards re-programmed twice.

The first room they gave us was full of Mold on the ceiling and smelled bad. Dirty stains were everywhere on the carpet. Then we asked to change the room. The second room still had Mold on the ceiling and mold in the shower. The girl at the front desk doesn't seem happy when we ask for a room change. She told us that they don't have many rooms available to change, and the rooms with mold will be given to someone else after us. Stay away from this place. The hotel is old. From the outside, many missing tiles. Inside, the room was moldy and smelled bad. They know their room has mold, but they will let customers stay in the Moldy room anyway to make money. This is a serious health hazard violation.

I enjoyed that the room was cold and not humid. Aside from that, the whole hotel smelled dirty, the elevator seemed unstable and was out of order for an entire afternoon, the toilet paper in our room was not changed, we were only given 3 towels for four adults, there was no shampoo or conditioner in the room, and the breakfast was not good. Staff was kind.

Easy in and out, convenient for shopping

breakfast only has waffles and dry cereal.

My stay was very comfortable at this hotel very good service and the receptionist made everything very easy for us he was very attentive and helpful his name was sunny his customer service skills were top notch 👌 thanks again sunny

We were very unhappy with the condition of the building. However, the front desk staff was nice.

great

Everything about it was great.

I will report this to their headquarters. Service? No service at all, all staff are rude. Elevator broke for one week. Breakfast is very bad. Do not live here, you will be very disappointed

Mold on ceilings Phone didn’t work They didn’t put wake up call in as expected Made me move rooms saying water was leaking in room below and I hadn’t used water at all yet Stains on chairs

TERRIBLE HOTEL. FRONT DESK WAS NOT HELPFUL, CHECKED IN AT 2 AM CHECKED OUT 2:30AM SAME NIGHT. ROOM WAS FILTHY AND HOTEL WAS SMELLY, ELEVATOR WASNT WORKING

Not a great area.

Nice customer service and clean room

Very loud guest during entire stay at night.

It's good. We'll come back

Everything Was Great

The hotel did not look any like the photos we got a very dirty couch. The night we checked in the elevator was not working supposedly was going to be fixed the next day and it never got fixed we had to carry everything through the stairs we had reserved for my moms surgery and it was a bad inconvenience making her take the stairs

Awesome

front desk was very friendly. Nice rooms

No room and smell in hallway its a bad smell toilet no good😞

They charged me $75 for towels when the latch to the room was broken the carpet had burnt marks and the couch inside the room was worn down and had holes that calls for infestation of rats please book elsewhere for the same price and better quality

They charged me $75 for towels when the latch to the door was broken the carpet had been burnt out inside the room the linens were not clean the couch inside the room was worn out with holes that call for infestation of rats Please go elsewhere they have same price and better quality

They charged me $75 dollars for damaged towels when the latch to the room door was broken the carpet inside the room had burnt marks and the linens were not clean and also the couch inside the room was worn down with holes that call for an infestation of rats. Please look elsewhere that have same low price for better quality.

Good

The receptionist, Sunny is very pleasant, and helpful with providing information, his smile made us feel welcome, his warmth at receiving us made us feel we can count on him if we needed assistance. The lobby , the elevator, the hallways are clean. We enjoyed our stay.

Clean, quiet, very efficient staff. Receptionist, Sunny, is very pleasant, he listens attentively to questions, explained the reason of our downgrade clearly, and responds to essential requests with utmost courtesy. I would say he is one unique and significant good review to me and my family. He granted our request for extra blankets for 2 rooms the same day, explained why we need to wait for it couple of hours, his honesty and courtesy is something. More power to your staff!

Nothing fancy, Room was clean but the sofa bed smelled bad and was frayed , breafast was nothing to brag about, no water for instant oatmeal, BEWARE... the deposit was $150, in my opinion $125 too much. The best part was the evening desk clerk. She was sweet.

Receptionist was approachable and kind.. A/C was not working properly but I saw the New A/C that they are about to install and change the old ones..

Great location but terribly maintained

The location is convenient to restaurants or meet friends.

I’ve stayed here before (several times) booked in my name and my partners name . This is the first time I’ve encountered a problem and it was not addressed . The shower would not work , it only dripped out and not like a regular shower . Nadina said “that’s how all the rooms are” no it is not bc I’ve stayed before and the shower was never that way. I asked to be moved to another room bc we needed to shower . She said it was not possible and it was full. It was not bc there were bookings online and ppl walking in to check in . My entire stay was not enjoyable and I was not able to clean , this visit gets 0/5

Didn’t stay due to condition of property. Lobby furniture is all stained, exterior of the building falling apart, when you walk-in it stunk like 10 cans of Lysol. The icing on the cake was no one was there at front desk to greet us. I had to yell “hello”.

Charged me twice for a deposit

There were bedbugs.

The hotel is good for the price. The staff is very professional.

Property near crime- infested area.My friend who was staying with me actually witnessed an encounter with the police where the office withdrew his weapon. No room serve during our 3- day stay. No extra washcloths/towels, trash not emptied, staff indifferent.

Great location, close to various places & entertainment. Clean room microwave/ refrigerator!

I really thank the hotel employee who welcomed me. He was very kind and sincere, he helped me a lot. I would like to express my special thanks to him

Best hotel

Its moderately good and affordable

The furniture is old and broken. The room smells. The staff is unhelpful, nasty and have an attitude.