Comfort Suites Houston West at Clay Road

Very good

.

A

Good place to rest my family

Rooms can be more cleaner and washrooms needs revamp certainly. Rest ok in the process we booked

The first room we got was dirty, it smelled like someone had smoked in it and the bathroom door was broken. The fire alarm went off if you took a shower without turning the fan on and there were urine drops on the walls next to the toilet. The furniture was very old and had stains on it. We asked for another room and we got one which was cleaner but the furniture was still old. I don't think this hotel is actually a 4 star hotel

The bed was comfortable. The first room we got was dirty, it smelled like someone had smoked in it and the bathroom door was broken. The fire alarm went off if you took a shower without turning the fan on and there were urine drops on the walls next to the toilet. The furniture was very old and had stains on it. We asked for another room and we got one which was cleaner but the furniture was still old. I don't think this hotel is actually a 4 star hotel

Great customer service. We have stayed here multiple times.

Great customer service. We have stayed here multiple times.

Better than I expected

First time staying at this hotel and check-in was very smooth and stressless. The room that I stayed in was clean and surrounding was very quiet. Will definitely recommend this location to others.

Nothing. The moment you walk in you can smell and taste the air. foul, dirty. THE AIR QUALITY IS ATROCIOUS. ABYSMAL. THE AC WAS COVERED IN BLACK MOLD AND WHITE AND GREEN FUNGUS. And the front desk night clerk was giving me and my partner attitude for bringing up the fact that there was HEAVYY MOLD IN THE UNIT. He was so jittery and agitated, I thought he was gonna start a fight with me. Actual fisty cuffs. THE LIGHTING IS TERRIBLE. Like a cave. The Energy was LOW VIBRATION. Possible hospice or old folks home, bc it was like a COFFIN. Depressing and dark inside. Absolutely disgusted!!!!

Nothing. The moment you walk in you can smell and taste the air. foul, dirty. THE AIR QUALITY IS ATROCIOUS. ABYSMAL. THE AC WAS COVERED IN BLACK MOLD AND WHITE AND GREEN FUNGUS. And the front desk night clerk was giving me and my partner attitude for bringing up the fact that there was HEAVYY MOLD IN THE UNIT. He was so jittery and agitated, I thought he was gonna start a fight with me. Actual fisty cuffs. THE LIGHTING IS TERRIBLE. Like a cave. The Energy was LOW VIBRATION. Possible hospice or old folks home, bc it was like a COFFIN. Depressing and dark inside. Absolutely disgusted!!!!

The property was nice & clean. The breakfast was good, I appreciate them doing that for us. It was very close to the church we were there to attend. It was Good. Convenient. The staff was very helpful & polite. Nothing bad & everything good.

The property was nice & clean. The breakfast was good, I appreciate them doing that for us. It was very close to the church we were there to attend. It was Good. Convenient. The staff was very helpful & polite. Nothing bad & everything good.

On budget and comf

Hi

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Excellent customer service and will definitely come back

Buena atención

Good for price paid. The front desk was quite nice. The suit was spacious and tidy.

Great stay!

Excelente ubicación, buen desayuno y todo muy limpio

It was perfect

Mattresses was a little harder.

Manager at night did not care he was talking on his cell l asked him for clean towels with his respond that he was no miad

No cleaning crew showed up our entire stay. Had to ask for towels. Refrigerator and coffee pot had problems or didn't work.

The stay at this hotel was simply wonderful!

The stay at this hotel was simply wonderful! The pool and jacuzzi especially!

the stay at the hotel was wonderful

Friendly staff delicious breakfast clean rooms Na

Friendly staff delicious breakfast clean rooms Na

The hotel was great, the service was everything was very good! Quiet place!

The property was clean, maintained well and conveniently located. We're not a fan of the hotel "hot" breakfast so finding a breakfast place in the area was impossible. You have to travel up to I-10 (which is very congested) to find restaurants. Overall, this was a good experience.

Breakfast was solid - waffle. Switching between french toast and biscuits and gravy. Coffee was solid. Not great but good enough to pour a second cup. Our room had a broken curtain. The pillows were awful. I have a sore neck. Elevator was painfully slow. Pillows were the main problem.

Breakfast was solid - waffle. Switching between french toast and biscuits and gravy. Coffee was solid. Not great but good enough to pour a second cup. Our room had a broken curtain. The pillows were awful. I have a sore neck. Elevator was painfully slow. Pillows were the main problem.

My room (211) smelled like mildew the whole time and the only active ice machine was on the 3rd floor.

We had a great stay! The breakfast was nice, rooms clean, and a great pool area. The hot tub was not hot but was perfect for my little one to swim around in. The staff member on duty the first evening was not super friendly but overall, a super great hotel!

Customer service ⭐️⭐️⭐️⭐️

Clean room thanksssssssss

Great for the price

Even the location far from the downtown of Houston, but it is safe for walkability in the night.

Staff was friendly, room was clean. Very nice manager

Staff was friendly, room was clean. Very nice manager

Overall great stay. Room was clean and staff was nice.

Superb

Good!

Good breakfast with lots to choose from. Most of all, the staff and especially Mr Kim, were incredibly helpful. Thank you for a wonderful stay.

The room was very well kept and spacious. Parking was great . If I would change anything there would be an ice machine on first floor since I’m handicap. Breakfast was good . Overall I would recommend and stay again.

Won't return, definitely not worth the money and it may have been more cost effective to pay directly through the hotel than through Expedia. Staff was polite enough but place definitely needs renovations but the bed was comfy.

Clean spacious room with good breakfast

Breakfast was decent Staff are not friendly, rooms have a smell, roach in the restroom, pillows are so uncomfortable. Restroom door made a noise and was hard to close, outdated

It was clean and organized. Nothing.

Good location, staff, room, parking, breakfast amenities. No complaints.

Nice and clean; however, not close to the city. Also, there was someone hanging outside the rooms appearing not to be a patron of the hotel.

Very helpful staff, as we called early to let them know our arrival wouldn’t be until middle of the night and they were very attentive.

Ok stay.

The room was pretty worn down. Our mini fridge wasn’t working so we requested a change in rooms. The front desk clerk was very helpful and honestly the best experience about this hotel.

Clean room, soft bed, helpful staff

I do not recommend it, especially if you travel solo. It is unsafe. I found a person sleeping on one of their lobby chairs at 2 AM and the front desk didn’t respond when I asked. Then, a young man came out of the elevator and ran to the parking lot. It is kind of scary.

I’m never disappointed at this property. They staff whether an or pm shift are great representation of the company. My room is always a pleasure to see in . It feels like home.

The room was clean and bed was well made. The fridge worked but was old. Hallways smelled like smoke but nothing out of the ordinary. Standard place to stay, breakfast had hot food - eggs, sausage, biscuits, toast, waffles etc

The environment was extremely disturbing I was literally nervous to sleep I booked for two days end up only staying one night I couldn’t sleep another day there. False advertisement it doesn’t look like any of the pictures

The pool looked dirty and neglected. The restrooms by the front desk needed attention.

my rating was good + . Parking was good and safe. Breakfeast looked good but we opted to go out for breakfeast to a favorite spot. Chec-in was excellent. They were very courteous and allowed us to check in 2 hours before the 3:00 PM time frame since we arrived early. I would stay there again

Nice clean room. Enjoyed the layout of the room. Will stay again.

Coffee was decent ;)

Yes parking was ok

Good location. General level of cleanliness of property was good. Condition of amenities is okay (acceptable), but the hotel is showing its age. Repairs usually consist of restoring original elements (from over 25, 30 years ago), and not replacement of the now old fixtures. Rooms can vary, some are decent, but some have problems (I saw three rooms after I needed to move from my original room due to dirty mattress with stains). Mattresses are comfy, but they MUST be cleaned, and the spots must be removed- this is doable, and is just being disregarded. Also, the cleaners of the rooms need to spend some time wiping off dirty spots, and must use RUST and MOLD removals, there are several sections, especially in the bathrooms where mold is showing up.

Outlets on bedside lamps didn’t work (for plugging in cell phones). Two bath towels only for a 3-night stay. Door frame in bathroom only partially repaired with nails and screws exposed. Bathtub partially painted. Rust around base of tub. Damaged “tray” that refrigerator sat on. Poor lighting in suite area. Trouble with security key-card for door.

Excellent service

Great customer service 10/10 ! 🤗

Pool needs some work and the door inside from the pool needs to be fixed so it scans the room cards. We had to walk outside the pool and around to the front door because the door from the pool did not work.

Older facility, but clean. Great staff/ management. Breakfast good for the price.

Older rooms, but clean. Staff, especially Mike, were great. Breakfast needs better hot foods, coffee.

Facility definayely needs improvement. Staffs are friendly. Overall

Hot tub was not working. 90 degrees outside and pool was open but no filter /skimmer working. Water was dirty.

Rooms were spacious and clean. Rub could use some refinishing and shower bar didn't seem very sturdy. For the most part, it was a very good hotel for the price. Convenient location with easy access to all the areas we were traveling between. Everyone was courteous and guests were all very quiet. Was thankful the mini fridge also had a small freezer area.

Was great

Yes the room seemed cleaned, the only 2 problems i noticed when i 1st checked in my room i noticed there was a piece of hair on the bed cover, also over there by the couch looked like it haven't been wiped down or mopped, and the shower was hard to turn on, but it was fully stock and staff was very nice, but most of all the hotel was nice and decent so out of a 5 would rate it a 3 or maybe a 4

Room was not clean smelled like weed and mildew if you’re a clean person THIS IS NOT THE PLACE FOR YOU!

Stay was great

Great property condition and management.

Very clean and ver peaceful stay 🤗

Didn’t use the pool

location was perfect for us. Great breakfast.

Everyone was very friendly.

Clean room and super comfy bed and sheets!

Room was spotless and staff was excellent

It was great stay clean all the way around. Breakfast was ok not a lot of options but for being included not bad.

Room itself was great. But the bathroom had long black hair at the base of the toilet. As well as the shwer and tub had long black hair in the bottom. If it was ni for the late hour of our arrival we would have went elsewhere.

The hotel has very spacious rooms and plenty of parking spaces, which made our stay very convenient. The daytime front desk staff was extremely friendly and helpful. The room was well-equipped with all the necessary amenities for a comfortable stay.

Yes so far good

Good

N

Room ia nice and clean, quiet place

Friendly staff, breakfast excellent perfect location! Will definitely stay here again

Clean and quiet

Parking, staff and was a claeanbt99m

Safe hotel

Nice Rooms, Good atmosphere

Well maintained property and clean room.

Everything was great

This facility is very convenient because is in good place close to shopping

We had to change rooms 3 times. The TV did not work in the first room. The toilet was stopped up in the second room and no cable options. There was a terrible smell in rooms 1 and 2. Breakfast was subpar.

Staff was nice

Very friendly staff, rooms were clean, great place to stay

Check in was quick and easy. The room was clean and had everything we needed.

We enjoyed our stay here. The staff is friendly and rooms are comfortable.

The the room up keep was poor. Pull out mattress was disgusting and there were no sheets for it in the room. The the shower faucet would not stop dripping. The lastnight of the stay the fire alarm went off and rang for 2 hours which was very annoying and disturbing.

Great stay!

The room was very clean and the staff very efficient.

Yes

Staff at check in and check out was very pleasant.

Great staff service

Yes, parking was easy and safe

Checkin was a breeze. Staff are nice. Location is nice. Room was clean. Other that the fire alarm going off at 3am fir unknown reasons i enjoyed my stay

This location is very dated. Things were dirty and outdated. Very disappointed.

The rooms have a strong odor of wet. Not cleans bed clothes

Checking in I forgot my toothpaste but brought my toothbrush I simply asked for some toothpaste. A gentleman at the front stated he did not know where it was at. So when I tried to purchase some from their convenience store they had in the hotel there was none in stock. This made it extremely inconvenient for me being that I'm used to getting toothpaste as an amenity or even being able to buy it. He told me that I would have to wait till 9:00 a.m. or maybe 7:00am when the manager came in. I am only staying in the hotel because of work and will be needing to be at work at 6:00 a.m. making this very inconvenient. Also, the gentleman in the front was very unprofessional and I don't understand how he did not know where the toothpaste is but is an employee here. Probably will never stay here or recommend this to anyone else. I mean he talked ghetto as